📍 Job Overview

Job Title: Customer Support & AI Ops (Swedish speaking)
Company: Droppe
Location: Finland (Remote)
Job Type: Full-time
Category: Customer Support & AI Operations
Date Posted: 2025-06-01
Experience Level: Entry-level to 2 years
Remote Status: Remote (Europe)

🚀 Role Summary

Handle real customer needs, making support better every day, and use AI as your default to provide fast, personal, and scalable solutions.
📝 Enhancement Note: This role requires a strong customer focus, problem-solving skills, and AI proficiency to deliver exceptional support and drive continuous improvement.

💻 Primary Responsibilities

Handle Real Customer Needs:
- Respond to inbound support tickets, primarily via email, with growing volumes in chat and occasional phone calls.
- Clarify, speed up, and calm conversations, focusing on orders (deliveries, returns, and product help).
Make Support Better Every Day:
- Spot patterns, build knowledge base, auto-generate answers, and collaborate with the team to reduce ticket volume, speed up resolution, and raise customer satisfaction.
Use AI as Your Default:
- Utilize AI to generate replies, build workflows, and guide customers to real-time solutions, ensuring fast, personal, and scalable support.

🎓 Skills & Qualifications

Education: Bachelor's degree in a relevant field or equivalent practical experience.

Experience: 0-2 years of experience in customer support, AI operations, or a related field.

Required Skills:

Fluent Swedish and English (speaking and writing)
Strong AI proficiency (ChatGPT, Claude, etc.)
Fast problem-solving and clear thinking
Ownership mentality and adaptability
Empathy and passion for enhancing the customer experience

Preferred Skills:

Experience with customer support software and AI tools
Knowledge of workwear industry or e-commerce
Familiarity with remote work and collaboration tools

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate strong communication skills through previous customer support examples or projects.
Showcase problem-solving abilities and AI proficiency through relevant case studies or projects.

Technical Documentation:

Provide examples of process improvement initiatives or AI implementations in previous roles.
Highlight customer satisfaction metrics and support performance improvements.

💵 Compensation & Benefits

Salary Range: €25,000 - €35,000 per year (based on experience and local cost of living in Finland)

Benefits:

Each day matters: AI is rapidly transforming online buying, and Droppe is at the forefront of this change.
Real market, real scale: Focus on a massive, specific problem for 95 million people in Europe, with 200+ workwear brands and record-breaking weekly orders.
Built on strong values: Craft work you're proud of, act with empathy, move fast, and stay growth-obsessed.
Remote-first, built for flexibility: Work from anywhere in Europe, with options for hybrid setups in WeWork locations.

Working Hours: Full-time (40 hours/week), with flexibility for deployment windows, maintenance, and project deadlines.

📝 Enhancement Note: Salary range is estimated based on local market data and cost of living in Finland. Benefits are tailored to web technology professionals, focusing on growth, flexibility, and work-life balance.

🎯 Team & Company Context

Company Culture:

Industry: E-commerce and AI-driven customer support
Company Size: Medium (100-250 employees)
Founded: 2020
Team Structure: Remote-first, with a focus on cross-functional collaboration and continuous learning

Development Methodology:

Agile/Scrum methodologies for support process improvement and AI implementation
Code review, testing, and quality assurance practices for AI workflows and automation
Deployment strategies, CI/CD pipelines, and server management for AI-driven customer support

Company Website: Droppe

📝 Enhancement Note: Company information is based on available data and industry standards for web technology companies. Development methodology is inferred based on the role's focus on AI-driven customer support and continuous improvement.

📈 Career & Growth Analysis

Customer Support & AI Ops Career Level: This role focuses on handling real customer needs, making support better every day, and using AI as the default solution. It requires strong customer focus, problem-solving skills, and AI proficiency to deliver exceptional support and drive continuous improvement.

Reporting Structure: This role reports directly to the Customer Support Manager and collaborates with the AI Operations team to improve support processes and implement AI-driven solutions.

Technical Impact: The role has a direct impact on customer satisfaction, support process efficiency, and AI-driven solution implementation, contributing to Droppe's overall mission to support Europe's workers with comfortable and fitting workwear.

Growth Opportunities:

Growth Opportunity 1: Develop AI expertise and specialize in AI-driven customer support and operations.
Growth Opportunity 2: Expand into team leadership or management roles, focusing on customer support and AI operations.
Growth Opportunity 3: Explore emerging technologies and trends in AI-driven customer support, contributing to Droppe's innovation and growth.

📝 Enhancement Note: Career analysis is based on role complexity, company structure, and web technology industry trends. Growth opportunities are inferred based on the company's focus on AI-driven customer support and continuous improvement.

🌐 Work Environment

Office Type: Remote-first, with options for hybrid setups in WeWork locations across Europe.

Office Location(s): Helsinki, Finland (with remote work options)

Workspace Context:

Collaborative workspace with a focus on cross-functional team interaction and continuous learning.
Remote work tools and resources, including collaboration software and AI-driven support platforms.
Flexible work hours, with a focus on deployment windows, maintenance, and project deadlines.

Work Schedule: Full-time (40 hours/week), with flexibility for deployment windows, maintenance, and project deadlines.

📝 Enhancement Note: Work environment is inferred based on the company's remote-first culture, focus on collaboration, and flexible work arrangements.

📄 Application & Technical Interview Process

Interview Process:

Initial Screening: Phone or video call to assess language skills, AI proficiency, and customer support experience.
AI Challenge: Complete an AI-driven customer support challenge to demonstrate problem-solving skills and AI proficiency.
Final Interview: In-depth discussion of the role, company culture, and growth opportunities, with a focus on customer support and AI operations.

Portfolio Review Tips:

Highlight strong communication skills and AI proficiency through previous customer support examples or projects.
Showcase problem-solving abilities and AI-driven solution implementation in real-world scenarios.

Technical Challenge Preparation:

Familiarize yourself with AI-driven customer support tools and platforms.
Practice problem-solving and communication skills through customer support scenarios and AI challenges.
Research Droppe's mission, values, and customer support processes to demonstrate cultural fit and enthusiasm for the role.

ATS Keywords: (Organized by category)

Languages: Swedish, English
AI Tools: ChatGPT, Claude, AI-driven customer support platforms
Customer Support: Inbound support, ticket handling, order management, returns handling, product help, customer satisfaction, support process improvement
Problem-Solving: Fast problem-solving, clear thinking, ownership mentality, adaptability
Communication: Strong communication skills, empathy, customer focus
Industry Terms: E-commerce, AI-driven customer support, workwear industry, online buying

📝 Enhancement Note: Interview process and technical challenge preparation are inferred based on the role's focus on customer support, AI proficiency, and continuous improvement. ATS keywords are tailored to web technology roles, focusing on customer support, AI operations, and problem-solving skills.

🛠 Technology Stack & Web Infrastructure

AI Tools & Platforms:

ChatGPT, Claude, and other AI-driven customer support platforms
AI workflow builders and automation tools for generating replies and building workflows
AI-driven customer support software for ticket handling, knowledge base management, and support process improvement

Customer Support Software:

Shared inbox for handling inbound support tickets across multiple channels
AI-driven chat and real-time support solutions for instant issue resolution or prevention
Customer relationship management (CRM) software for tracking customer interactions and support performance

📝 Enhancement Note: Technology stack is inferred based on the role's focus on AI-driven customer support and continuous improvement. AI tools and platforms are highlighted to emphasize the role's requirement for AI proficiency.

👥 Team Culture & Values

Customer Support & AI Ops Values:

Customer focus: Put customers first, understand their needs, and deliver exceptional support.
Problem-solving: Identify patterns, build solutions, and continuously improve support processes.
AI proficiency: Use AI as the default, driving fast, personal, and scalable support.
Empathy: Act with empathy, understanding, and respect for customers and colleagues.
Collaboration: Work closely with the team to reduce ticket volume, speed up resolution, and raise customer satisfaction.

Collaboration Style:

Cross-functional integration between customer support, AI operations, and other teams (e.g., product, design, and marketing)
Code review culture and peer programming practices for AI-driven customer support workflows
Knowledge sharing, technical mentoring, and continuous learning for AI proficiency and customer support best practices

📝 Enhancement Note: Team culture and values are inferred based on the role's focus on customer support, AI operations, and continuous improvement. Collaboration style is tailored to web technology roles, emphasizing cross-functional teamwork and knowledge sharing.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Challenge 1: Handle a high volume of inbound support tickets, maintaining clarity, speed, and calm in every conversation.
Challenge 2: Identify patterns in customer inquiries and build knowledge base, auto-generate answers, and work closely with the team to reduce ticket volume and raise customer satisfaction.
Challenge 3: Use AI to generate replies, build workflows, and guide customers to real-time solutions, ensuring fast, personal, and scalable support.
Challenge 4: Stay up-to-date with emerging AI tools and trends, continuously improving AI-driven customer support processes and solutions.

Learning & Development Opportunities:

Learning Opportunity 1: Develop AI expertise and specialize in AI-driven customer support and operations.
Learning Opportunity 2: Expand into team leadership or management roles, focusing on customer support and AI operations.
Learning Opportunity 3: Explore emerging technologies and trends in AI-driven customer support, contributing to Droppe's innovation and growth.

📝 Enhancement Note: Technical challenges and learning opportunities are inferred based on the role's focus on customer support, AI operations, and continuous improvement. Challenges emphasize problem-solving, AI proficiency, and customer support best practices, while learning opportunities focus on AI expertise, team leadership, and emerging technologies.

💡 Interview Preparation

Technical Questions:

Technical Question 1: Describe a time when you handled a high volume of inbound support tickets. How did you maintain clarity, speed, and calm in your conversations?
Technical Question 2: Walk us through a time when you identified patterns in customer inquiries and improved support processes. How did you collaborate with your team to achieve this?
Technical Question 3: Explain how you have used AI to generate replies, build workflows, and guide customers to real-time solutions. Provide specific examples and demonstrate your AI proficiency.

Company & Culture Questions:

Technical Question 4: How do you stay up-to-date with emerging AI tools and trends in customer support? How would you apply this knowledge to improve Droppe's support processes?
Technical Question 5: Describe a time when you worked collaboratively with a cross-functional team to improve customer support processes. How did you ensure that your solutions were effective and well-integrated with other teams' work?
Technical Question 6: How do you approach customer support with empathy and understanding? Provide specific examples of how you have gone above and beyond to support customers and understand their needs.

Portfolio Presentation Strategy:

Presentation Strategy 1: Highlight strong communication skills and AI proficiency through previous customer support examples or projects.
Presentation Strategy 2: Showcase problem-solving abilities and AI-driven solution implementation in real-world scenarios, demonstrating your understanding of Droppe's mission and values.
Presentation Strategy 3: Emphasize your enthusiasm for customer support, AI operations, and continuous improvement, aligning your career goals with Droppe's growth and innovation.

📝 Enhancement Note: Technical questions and company & culture questions are tailored to web technology roles, focusing on customer support, AI operations, and continuous improvement. Portfolio presentation strategy emphasizes strong communication skills, AI proficiency, and enthusiasm for the role and company mission.

📌 Application Steps

To apply for this Customer Support & AI Ops (Swedish speaking) position:

Submit your application through the application link.
Customize your portfolio with live demos and responsive examples, highlighting your strong communication skills and AI proficiency.
Optimize your resume for web technology roles, emphasizing project highlights and technical skills relevant to customer support and AI operations.
Prepare for the technical interview by practicing problem-solving and communication skills through customer support scenarios and AI challenges.
Research Droppe's mission, values, and customer support processes to demonstrate cultural fit and enthusiasm for the role.

📝 Enhancement Note: Application steps are tailored to web technology roles, emphasizing strong communication skills, AI proficiency, and enthusiasm for customer support and AI operations.

Customer Support & AI Ops (Swedish speaking)