📍 Job Overview

Job Title: Customer Support Analyst JR - Português & Inglês
Company: Asksuite
Location: Florianópolis, SC, Brazil
Job Type: Full-Time
Category: Customer Support & Success
Date Posted: 2025-07-25
Experience Level: Entry Level (0-2 years)
Remote Status: On-site/Hybrid

🚀 Role Summary

Key Responsibilities: Provide multilingual customer support via chat, email, and phone; handle technical support issues related to AI and platform integration; ensure customer satisfaction and proper ticket management.
Key Skills: Customer Support, Technical Support, Problem Solving, Communication, Proactivity, Organization, Learning, Negotiation, Spanish (Intermediate), Hotel Market Knowledge.

📝 Enhancement Note: This role requires strong communication skills in both Portuguese and English, as well as the ability to handle technical support issues and maintain customer satisfaction.

💻 Primary Responsibilities

Customer Support: Provide excellent customer service to national and international clients via chat, email, and phone in English.
Technical Support: Handle technical support issues related to AI and platform integration, ensuring customer satisfaction and proper ticket management.
Ticket Management: Manage and resolve customer tickets, maintaining accurate records of interactions and solutions applied.
Problem Solving: Troubleshoot and resolve customer issues, utilizing materials of autohelp and FAQs when possible.
Process Improvement: Identify patterns in customer issues and suggest improvements to enhance the support process.

📝 Enhancement Note: The role requires strong problem-solving skills and the ability to identify trends in customer issues to improve the support process.

🎓 Skills & Qualifications

Education: Completed or ongoing higher education degree in any field.

Experience: At least 6 months of experience in technical support and customer relations.

Required Skills:

Fluent Portuguese and English
Strong communication skills (verbal and written)
Proactivity and organization
Ability to learn and adapt quickly
Problem-solving skills
Customer relations experience

Preferred Skills:

Experience with redação publicitária and/or tradução
Habilidade de negociação
Intermediate Spanish
Knowledge (prático e/ou teórico) of the hotel market

📝 Enhancement Note: While not required, experience in redação publicitária, tradução, and knowledge of the hotel market can be beneficial for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials: Not applicable for this role.

Technical Documentation: Not applicable for this role.

💵 Compensation & Benefits

Salary Range: Not specified. The average salary for a Junior Customer Support Analyst in Florianópolis, Brazil, is approximately R$2,500 - R$3,500 per month (according to Glassdoor and Indeed).

Benefits:

National Health Plan Without Co-payment
Dental Plan
Flash Benefits Card: R$1,250.00
Wellhub (Formerly Gympass)
Monthly Education Assistance: Up to R$200.00
Psychological Assistance
Life Insurance
Financial Well-being Consulting
Relocation Assistance (if necessary)
Day Off on Birthday
Flexible Hours

Working Hours: 40 hours per week, with flexible hours and a day off on the employee's birthday.

📝 Enhancement Note: The salary range provided is an estimate based on market research for similar roles in the region. Actual salary may vary depending on the company's compensation structure and the candidate's qualifications.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology & Software Development

Company Size: Medium (150+ employees)

Founded: Not specified

Team Structure:

Multicultural team with approximately 150 talents in more than 7 countries
Flat hierarchy with a focus on growth and development
Strong emphasis on customer satisfaction and continuous improvement

Development Methodology:

Agile and customer-centric approach
Regular training and updates to ensure continuous learning and improvement
Strong focus on teamwork and collaboration

Company Website: Asksuite

📝 Enhancement Note: Asksuite is a technology company with a strong focus on customer support and satisfaction. The company values growth, development, and collaboration, and encourages a flat hierarchy to facilitate open communication and continuous improvement.

📈 Career & Growth Analysis

Customer Support Analyst JR Web Technology Career Level: Entry-level role responsible for providing excellent customer service and handling technical support issues related to AI and platform integration.

Reporting Structure: Reports directly to the Customer Support Team Lead.

Technical Impact: Direct impact on customer satisfaction and the overall success of the company's products and services.

Growth Opportunities:

Opportunities for career growth and development within the company
Potential to advance to a Senior Customer Support Analyst or Team Lead role
Exposure to various aspects of the business, fostering a well-rounded skill set

📝 Enhancement Note: This role offers opportunities for career growth and development within the company, with the potential to advance to a Senior Customer Support Analyst or Team Lead role.

🌐 Work Environment

Office Type: Hybrid work environment with a focus on collaboration and teamwork.

Office Location(s): Florianópolis, SC, Brazil

Workspace Context:

Modern and collaborative workspace designed to facilitate teamwork and communication
Access to various tools and resources to ensure optimal performance
Flexible hours and a day off on the employee's birthday

Work Schedule: 40 hours per week, with flexible hours and a day off on the employee's birthday.

📝 Enhancement Note: Asksuite offers a modern and collaborative workspace designed to facilitate teamwork and communication, with flexible hours and a day off on the employee's birthday.

📄 Application & Technical Interview Process

Interview Process:

Phone or video screening to assess communication skills and cultural fit
Technical interview to evaluate problem-solving skills and customer support experience
Final interview with the hiring manager to discuss the role and company culture

Portfolio Review Tips: Not applicable for this role.

Technical Challenge Preparation: Not applicable for this role.

ATS Keywords: Customer Support, Technical Support, Problem Solving, Communication, Proactivity, Organization, Learning, Negotiation, Spanish (Intermediate), Hotel Market Knowledge.

📝 Enhancement Note: The interview process for this role focuses on assessing communication skills, problem-solving skills, and customer support experience. There is no technical challenge or portfolio review required for this role.

🛠 Technology Stack & Web Infrastructure

Customer Support Tools: Not specified.

Communication Platforms: Not specified.

CRM & Ticketing System: Not specified.

📝 Enhancement Note: While not specified, Asksuite likely uses various customer support tools, communication platforms, and a CRM & ticketing system to manage customer interactions and track support tickets.

👥 Team Culture & Values

Customer Support Values:

Excellent communication skills (verbal and written)
Proactivity and organization
Strong problem-solving skills
Ability to learn and adapt quickly
Customer-centric mindset

Collaboration Style:

Strong emphasis on teamwork and collaboration
Flat hierarchy to facilitate open communication and continuous improvement
Regular training and updates to ensure continuous learning and improvement

📝 Enhancement Note: Asksuite values strong communication skills, proactivity, organization, and a customer-centric mindset. The company encourages a flat hierarchy to facilitate open communication and continuous improvement, with a strong emphasis on teamwork and collaboration.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Handling technical support issues related to AI and platform integration
Troubleshooting and resolving customer issues in a timely and efficient manner
Identifying trends in customer issues and suggesting improvements to enhance the support process

Learning & Development Opportunities:

Opportunities for career growth and development within the company
Exposure to various aspects of the business, fostering a well-rounded skill set
Regular training and updates to ensure continuous learning and improvement

📝 Enhancement Note: This role presents technical challenges related to handling technical support issues and identifying trends in customer issues. However, it also offers opportunities for career growth, exposure to various aspects of the business, and regular training and updates to ensure continuous learning and improvement.

💡 Interview Preparation

Technical Questions:

Customer support scenarios and problem-solving questions
Questions related to communication skills and customer relations experience
Questions related to the hotel market and industry knowledge (if applicable)

Company & Culture Questions:

Questions related to the company's products and services
Questions related to the company's values and culture
Questions related to the role and career growth opportunities

Portfolio Presentation Strategy: Not applicable for this role.

📝 Enhancement Note: The interview process for this role focuses on assessing communication skills, problem-solving skills, and customer support experience. There is no technical challenge or portfolio review required for this role.

📌 Application Steps

To apply for this Customer Support Analyst JR - Português & Inglês position:

Submit your application through the application link
Prepare for the phone or video screening by practicing your communication skills and familiarizing yourself with the company's products and services
Prepare for the technical interview by brushing up on your problem-solving skills and customer support experience
Research the company and its values to ensure a strong cultural fit

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Support Analyst JR - Português & Inglês