Customer Support Analyst JR - Português & Inglês

📍 Job Overview

• Job Title: Customer Support Analyst JR - Português & Inglês
• Company: Asksuite
• Location: Florianópolis, SC, Brazil
• Job Type: Full-Time
• Category: Customer Support & Success
• Date Posted: 2025-07-25
• Experience Level: Entry-Level (0-2 years)
• Remote Status: On-site (Hybrid)

🚀 Role Summary

• Provide multilingual customer support via chat, email, and phone for national and international clients
• Offer technical assistance related to AI, platform integration, and personalization
• Create educational materials for internal teams and clients
• Manage support tickets and ensure high customer satisfaction
• Collaborate with the team to identify and address recurring issues and improve processes

📝 Enhancement Note: This role requires strong communication skills in both Portuguese and English, as well as a solid understanding of customer support principles and technical troubleshooting.

💻 Primary Responsibilities

• Customer Support: Handle customer inquiries and complaints via chat, email, and phone in both Portuguese and English
• Technical Support: Troubleshoot and resolve technical issues related to AI, platform integration, and personalization
• Ticket Management: Manage support tickets, ensuring timely resolution and high customer satisfaction
• Documentation: Create and maintain educational materials for internal teams and clients
• Process Improvement: Collaborate with the team to identify and address recurring issues, and suggest improvements to enhance customer experience

📝 Enhancement Note: This role requires a proactive approach to problem-solving, excellent communication skills, and a strong customer focus.

🎓 Skills & Qualifications

Education: Completed or ongoing degree in any field

Experience: At least 6 months of experience in technical support or customer relations

Required Skills:

• Fluency in Portuguese and English
• Strong communication skills (written and verbal)
• Proactive approach to problem-solving
• Excellent organizational skills
• Ability to work in a team environment
• Basic understanding of technical support principles

Preferred Skills:

• Experience with redação publicitária and/or translation
• Negotiation skills
• Intermediate Spanish
• Knowledge of the hotel industry (pratical and/or theoretical)

📝 Enhancement Note: Candidates with experience in customer support, technical support, or a related field will be given preference.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Examples of customer support interactions demonstrating problem-solving skills and excellent communication
• Documentation samples showcasing clear and concise writing skills
• Evidence of process improvement initiatives or suggestions

Technical Documentation:

• Familiarity with customer support software and tools
• Understanding of AI and platform integration concepts
• Basic knowledge of hotel industry terminology and practices

📝 Enhancement Note: A well-structured portfolio showcasing the candidate's problem-solving skills, communication abilities, and understanding of customer support principles will be highly valued.

💵 Compensation & Benefits

Salary Range: Not specified (Research suggests the average salary for an entry-level customer support role in Florianópolis, SC, Brazil is approximately R$2,500 - R$3,500 per month)

Benefits:

• National Health Plan Without Co-payment
• Dental Plan
• Flash Benefits Card: R$1,250.00
• Wellhub (Formerly Gympass)
• Monthly Education Assistance: Up to R$200.00
• Psychological Assistance
• Life Insurance
• Financial Well-being Consulting
• Relocation Assistance (if necessary)
• Day Off on Birthday
• Flexible Hours

Working Hours: 40 hours per week in a hybrid work environment

📝 Enhancement Note: Although the salary range is not specified, research suggests that the average salary for an entry-level customer support role in Florianópolis, SC, Brazil is approximately R$2,500 - R$3,500 per month. This estimate is based on regional market data and should be verified with the hiring organization.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology & Software (AI-driven customer support solutions for the hospitality industry)

Company Size: Medium (150+ employees)

Founded: Not specified (Growing and expanding internationally)

Team Structure:

• Customer Support & Success team (multilingual)
• Technical Support & Development team (AI and platform integration)
• Sales & Marketing team (international expansion)
• Leadership team (strategic decision-making and growth)

Development Methodology:

• Agile/Scrum methodologies for software development and improvement
• Continuous learning and skill development for customer support and technical teams
• Regular training and updates to ensure high customer satisfaction and technical proficiency

Company Website: asksuite.com

📝 Enhancement Note: Asksuite is a growing technology company specializing in AI-driven customer support solutions for the hospitality industry. With a focus on international expansion and a culture of continuous learning, Asksuite offers a dynamic work environment for customer support and technical professionals.

📈 Career & Growth Analysis

Customer Support Analyst JR Role: Entry-level position focusing on multilingual customer support, technical assistance, and process improvement

Reporting Structure: Reports directly to the Customer Support Team Lead or Manager

Technical Impact: Directly influences customer satisfaction and experience by providing high-quality support and identifying opportunities for process improvement

Growth Opportunities:

• Progression to Senior Customer Support Analyst or Team Lead role
• Specialization in technical support or AI integration
• Career transition to other departments, such as Sales, Marketing, or Product Development

📝 Enhancement Note: This entry-level role offers opportunities for professional growth and development within the customer support and technical teams, as well as the potential for career transitions to other departments as the company continues to expand.

🌐 Work Environment

Office Type: Hybrid work environment with on-site and remote work options

Office Location(s): Florianópolis, SC, Brazil

Workspace Context:

• Collaborative workspace with a focus on team communication and knowledge sharing
• Access to customer support software, tools, and resources
• Flexible work hours and remote work options to support work-life balance

Work Schedule: 40 hours per week with flexible scheduling options

📝 Enhancement Note: Asksuite offers a hybrid work environment with a focus on collaboration, knowledge sharing, and work-life balance. This flexible work arrangement allows customer support professionals to maintain a healthy work-life balance while providing high-quality support to clients.

📄 Application & Technical Interview Process

Interview Process:

1. Phone/Video Screen: Assessment of communication skills, language proficiency, and basic problem-solving abilities
2. Technical Assessment: Evaluation of customer support skills, technical aptitude, and process improvement suggestions
3. Behavioral Interview: Assessment of cultural fit, teamwork, and adaptability
4. Final Interview: Review of candidate's skills, experience, and career aspirations

Portfolio Review Tips:

• Highlight examples of successful customer support interactions and process improvement initiatives
• Demonstrate strong communication skills and attention to detail in documentation samples
• Showcase understanding of AI and platform integration concepts relevant to the hospitality industry

Technical Challenge Preparation:

• Brush up on customer support principles and best practices
• Familiarize yourself with common customer inquiries and troubleshooting techniques
• Prepare examples of process improvement suggestions and documentation samples

ATS Keywords: Customer Support, Technical Support, Multilingual, Problem-Solving, Process Improvement, Communication, Documentation, AI, Platform Integration, Hospitality Industry

📝 Enhancement Note: The interview process for this role focuses on assessing the candidate's communication skills, problem-solving abilities, and cultural fit. A well-structured portfolio showcasing the candidate's customer support skills, technical aptitude, and process improvement initiatives will be highly valued.

📌 Application Steps

To apply for this Customer Support Analyst JR - Português & Inglês position:

1. Submit your application through the provided link
2. Customize your resume and portfolio to highlight relevant customer support and technical skills
3. Prepare for the phone/video screen, technical assessment, and behavioral interview by brushing up on customer support principles and best practices
4. Research Asksuite's company culture and values to ensure a strong cultural fit and demonstrate your enthusiasm for the role during the interview process

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.