Customer Support Analyst JR - Português & Espanhol at Asksuite

📍 Job Overview

Job Title: Customer Support Analyst JR - Português & Espanhol
Company: Asksuite
Location: Florianópolis, Santa Catarina, Brazil
Job Type: Full-Time, Hybrid (3 office days per week)
Category: Customer Support & Technical Assistance
Date Posted: 2025-07-21
Experience Level: Entry-Level (0-2 years)
Remote Status: On-site with remote flexibility

🚀 Role Summary

Provide exceptional customer support in Portuguese and Spanish via chat, email, and phone
Troubleshoot technical issues related to AI, platform integration, and personalization
Collaborate with the team to improve support processes and customer satisfaction
Contribute to the creation of educational materials for both the team and clients

📝 Enhancement Note: This role requires strong communication skills, cultural sensitivity, and a proactive approach to problem-solving, with a focus on multilingual customer support and technical assistance.

💻 Primary Responsibilities

Customer Support: Handle customer inquiries and complaints, ensuring high levels of satisfaction through effective communication and problem resolution
Technical Troubleshooting: Diagnose and resolve technical issues related to AI, platform integration, and personalization, utilizing available resources and tools
Ticket Management: Manage and prioritize support tickets, ensuring timely resolution and accurate documentation
Process Improvement: Identify patterns and trends in customer issues, contributing to process improvement and knowledge base expansion
Customer Education: Develop and maintain educational materials for both internal and external stakeholders, promoting a better understanding of the platform and its features

📝 Enhancement Note: This role requires a strong focus on customer-centric problem-solving, with a proactive approach to identifying and addressing customer needs and pain points.

🎓 Skills & Qualifications

Education: Completed or ongoing degree in any field

Experience: At least 6 months of professional experience in technical support or customer service, with a focus on multilingual communication and problem-solving

Required Skills:

Fluency in Portuguese and Spanish (written and spoken)
Strong communication skills in both languages
Proactive approach to problem-solving and customer service
Ability to work collaboratively in a team environment
Basic understanding of technical support processes and tools

Preferred Skills:

Experience with redação publicitária and/or translation
Negotiation skills
Intermediate English proficiency
Knowledge of the hospitality market (pratical and/or theoretical)

📝 Enhancement Note: This role requires strong multilingual communication skills, with a focus on customer-centric problem-solving and technical support. A proactive approach to learning and growth is essential for success in this role.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: Not specified. However, based on market research, the average salary for a Junior Customer Support Analyst in Florianópolis, Brazil, is approximately R$2,500 - R$3,500 per month.

Benefits:

Health Plan (national and without co-payment)
Dental Plan
Education Assistance (up to R$200 per month)
Psychological Assistance
Life Insurance
Flexible Hours
Anniversary Day Off
Wellhub (Gympass)
Flash Benefits Card (R$1,250)
Relocation Assistance (if necessary)

Working Hours: 40 hours per week, with flexible hours and remote work options

📝 Enhancement Note: The salary range provided is an estimate based on market research and may vary depending on the candidate's experience and skills. The benefits package is comprehensive and designed to support the well-being and growth of employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, with a focus on AI-driven customer support for the hospitality and tourism industry

Company Size: Approximately 150 employees across 7 countries

Founded: Not specified

Team Structure:

Multidisciplinary teams focused on AI development, customer support, and business growth
Flat hierarchy with a strong emphasis on collaboration and communication
Cross-functional collaboration between teams, including design, marketing, and business development

Development Methodology:

Agile/Scrum methodologies for project management and development
Regular training and updates to ensure continuous learning and growth
A culture of feedback and open communication

Company Website: Asksuite

📝 Enhancement Note: Asksuite is a fast-growing, innovative company with a strong focus on customer support and AI development. The company's culture emphasizes collaboration, continuous learning, and open communication.

📈 Career & Growth Analysis

Customer Support Analyst JR - Português & Espanhol: Entry-level position focused on providing exceptional customer support and technical assistance in Portuguese and Spanish

Reporting Structure: Reports directly to the Customer Support Team Lead

Technical Impact: Direct impact on customer satisfaction and platform adoption through effective problem resolution and process improvement

Growth Opportunities:

Progression to Senior Customer Support Analyst or Team Lead roles
Specialization in specific areas, such as AI development or technical support
Opportunities for international assignments, as the company expands into new markets

📝 Enhancement Note: This role offers significant growth potential, with opportunities for career progression, specialization, and international assignments. The company's culture of feedback and continuous learning supports employees in developing their skills and advancing their careers.

🌐 Work Environment

Office Type: Modern, collaborative workspace with a focus on employee well-being and comfort

Office Location(s): Florianópolis, Santa Catarina, Brazil

Workspace Context:

Open-plan office with dedicated spaces for collaboration and quiet work
Access to multiple monitors and testing devices to support technical troubleshooting
A supportive and inclusive team environment that encourages knowledge sharing and continuous learning

Work Schedule: 40 hours per week, with flexible hours and remote work options. The role requires availability to work on a rotating schedule, including evenings and weekends, to provide 24/7 customer support.

📝 Enhancement Note: Asksuite offers a modern, collaborative work environment that supports employee well-being and growth. The company's flexible work arrangements and focus on continuous learning create an ideal environment for professional development.

📄 Application & Technical Interview Process

Interview Process:

Initial phone or video screening to assess language proficiency and cultural fit
Technical assessment, focusing on problem-solving skills and customer support experience
In-depth conversation with the Customer Support Team Lead to discuss the role, team dynamics, and growth opportunities
Final interview with the Hiring Manager to assess cultural fit and make a hiring decision

Portfolio Review Tips: N/A for this role

Technical Challenge Preparation:

Brush up on customer support skills, with a focus on multilingual communication and problem-solving
Familiarize yourself with common customer issues and platform features
Prepare examples of successful customer support experiences and problem resolution strategies

ATS Keywords: Customer Support, Technical Support, Multilingual, Problem Solving, Communication, Teamwork, Customer Service, AI, Hospitality, Tourism

📝 Enhancement Note: The interview process for this role focuses on assessing language proficiency, customer support skills, and cultural fit. Candidates should be prepared to discuss their problem-solving strategies and customer support experiences in detail.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Customer Support Values:

Exceptional customer service and support
Proactive problem-solving and continuous improvement
Strong communication and collaboration skills
A customer-centric approach to platform development and support

Collaboration Style:

Cross-functional collaboration between teams, including design, marketing, and business development
A culture of feedback and open communication
Regular training and updates to ensure continuous learning and growth

📝 Enhancement Note: Asksuite's customer support team values exceptional customer service, proactive problem-solving, and strong communication skills. The team's collaborative culture fosters continuous learning and growth, with a focus on customer-centric platform development and support.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Managing customer expectations and providing exceptional support in multiple languages
Troubleshooting technical issues related to AI and platform integration
Identifying patterns and trends in customer issues to drive process improvement and knowledge base expansion

Learning & Development Opportunities:

Opportunities for career progression, specialization, and international assignments
A culture of feedback and continuous learning, with regular training and updates
Exposure to cutting-edge AI technology and customer support best practices

📝 Enhancement Note: This role presents significant technical challenges and growth opportunities, with a focus on multilingual customer support, technical troubleshooting, and process improvement. The company's culture of feedback and continuous learning supports employees in developing their skills and advancing their careers.

💡 Interview Preparation

Technical Questions:

Language Proficiency: Be prepared to demonstrate your fluency in Portuguese and Spanish, with a focus on customer support and technical terminology
Problem-Solving: Provide examples of successful customer support experiences and problem resolution strategies
Platform Knowledge: Familiarize yourself with common customer issues and platform features

Company & Culture Questions:

Company Mission and Values: Research Asksuite's mission, values, and commitment to exceptional customer support
Team Dynamics: Prepare questions to assess the team's culture, collaboration, and growth opportunities
Growth Potential: Inquire about career progression, specialization, and international assignment opportunities

Portfolio Presentation Strategy: N/A for this role

📝 Enhancement Note: Interview preparation for this role should focus on assessing language proficiency, customer support skills, and cultural fit. Candidates should be prepared to discuss their problem-solving strategies and customer support experiences in detail.

📌 Application Steps

To apply for the Customer Support Analyst JR - Português & Espanhol position at Asksuite:

Submit your application through the provided link
Prepare examples of successful customer support experiences and problem resolution strategies
Research Asksuite's mission, values, and commitment to exceptional customer support
Familiarize yourself with common customer issues and platform features
Prepare questions to assess the team's culture, collaboration, and growth opportunities

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Support Analyst JR - Português & Espanhol