Customer Support Analyst JR - Português & Espanhol

📍 Job Overview

• Job Title: Customer Support Analyst JR - Português & Espanhol
• Company: Asksuite
• Location: Florianópolis, Santa Catarina, Brazil
• Job Type: Full-Time (Hybrid)
• Category: Customer Support & Technical Support
• Date Posted: 2025-07-21
• Experience Level: Entry-Level (0-2 years)
• Remote Status: On-site/Hybrid

🚀 Role Summary

• 📝 Enhancement Note: This role involves bilingual customer support in Portuguese and Spanish, focusing on technical assistance and problem-solving for the hospitality industry.

• Provide multichannel support to national and international clients in Spanish, ensuring customer satisfaction and issue resolution.

• Collaborate with the team to improve support processes and documentation, contributing to the company's growth and customer success.

💻 Primary Responsibilities

• 📝 Enhancement Note: The role requires strong communication skills, problem-solving abilities, and a customer-centric mindset.

• Handle customer inquiries and technical support issues via chat, email, and phone in Spanish.

• Troubleshoot and resolve technical problems related to AI, platform integration, and personalization.

• Create and maintain educational materials for the team and clients.

• Manage tickets, ensure client satisfaction, and maintain open communication about ticket status and resolution timelines.

• Collaborate with the team to identify and address recurring issues, improving support processes and reducing ticket volume.

• Participate in training and updates to ensure continuous professional development.

🎓 Skills & Qualifications

Education:

• Completed or ongoing degree in any field.

Experience:

• At least 6 months of experience in technical support or customer relations.

Required Skills:

• Fluency in Portuguese and Spanish (written and spoken).
• Excellent communication skills in both languages.
• Strong problem-solving abilities.
• Proactivity and willingness to learn.
• Basic understanding of the hotel industry (desirable).

Preferred Skills:

• Experience with redação publicitária and/or translation.
• Negotiation skills.
• Intermediate English proficiency.
• Knowledge of the hotel industry (desirable).

📊 Web Portfolio & Project Requirements

• 📝 Enhancement Note: As this role focuses on customer support and technical assistance, a portfolio is not required. However, demonstrating excellent communication skills and problem-solving abilities during the interview process is crucial.

• N/A

💵 Compensation & Benefits

Salary Range:

• 📝 Enhancement Note: The salary range for this role in Florianópolis, Brazil, is estimated to be between BRL 2,500 and BRL 3,500 per month, based on market research and regional standards for entry-level customer support roles.

Benefits:

• Health Plan
• Dental Plan
• Benefits Card (R$1,250/month)
• Wellness Program (Wellhub)
• Education Assistance (up to R$200/month)
• Psychological Assistance
• Life Insurance
• Financial Consulting (Leve)
• Relocation Assistance (if necessary)
• Birthday Day Off
• Flexible Hours

🎯 Team & Company Context

🏢 Company Culture

• Industry: Technology and Hospitality

• Company Size: Medium (150 employees)

• Founded: 2013

• Team Structure: The team consists of approximately 150 talents in more than 7 countries, with a strong focus on customer support, technical assistance, and continuous improvement.

• Development Methodology: The company follows agile methodologies, with a focus on collaboration, continuous learning, and customer success.

• Company Website: Asksuite

📈 Career & Growth Analysis

• Web Technology Career Level: Entry-level Customer Support Analyst

• Reporting Structure: Reports directly to the Customer Support Manager.

• Technical Impact: The role involves direct interaction with clients, troubleshooting technical issues, and contributing to the improvement of support processes and documentation.

• Growth Opportunities:

  • Progression to Senior Customer Support Analyst or Team Lead roles.
  • Specialization in specific areas, such as technical support or customer success.
  • Opportunities for international assignments, as the company operates in more than 80 countries.

🌐 Work Environment

• Office Type: Hybrid (2 days on-site, 3 days remote)

• Office Location(s): Florianópolis, Santa Catarina, Brazil

• Workspace Context:

  • Collaborative workspace with a focus on customer support and continuous improvement.
  • Access to necessary tools and resources for effective communication and problem-solving.
  • Opportunities for cross-functional collaboration with other teams, such as sales, marketing, and product development.

• Work Schedule: 40 hours per week, with flexible hours and the option to work remotely for part of the week.

📄 Application & Technical Interview Process

• Interview Process:

  1. Online application review and initial phone/Zoom screen.
  2. In-depth phone/Zoom interview focusing on communication skills, problem-solving abilities, and cultural fit.
  3. On-site or virtual final interview with the hiring manager and/or team members, focusing on technical skills and role-specific questions.

• Portfolio Review Tips:

  • N/A (as this role does not require a portfolio)

• Technical Challenge Preparation:

  • Familiarize yourself with common customer support and technical assistance scenarios in the hospitality industry.
  • Brush up on your problem-solving skills and be prepared to demonstrate your ability to think critically and communicate effectively in both Portuguese and Spanish.

• ATS Keywords: Customer Support, Technical Support, Problem Solving, Communication, Proactivity, Organization, Learning, Negotiation, Hotel Industry Knowledge

🛠 Technology Stack & Web Infrastructure

• 📝 Enhancement Note: As this role focuses on customer support and technical assistance, a specific technology stack is not required. However, familiarity with customer support software, CRM systems, and basic troubleshooting tools is desirable.

• N/A

👥 Team Culture & Values

• Web Development Values:

  • Customer-centric approach
  • Continuous learning and improvement
  • Collaboration and teamwork
  • Proactivity and problem-solving

• Collaboration Style:

  • Cross-functional collaboration with other teams, such as sales, marketing, and product development.
  • Regular team meetings and training sessions to ensure continuous learning and improvement.
  • A supportive and inclusive work environment that encourages open communication and feedback.

⚡ Challenges & Growth Opportunities

• Technical Challenges:

  • Handling complex customer support and technical assistance issues in a bilingual environment.
  • Identifying and addressing recurring issues to improve support processes and reduce ticket volume.
  • Staying up-to-date with the latest trends and best practices in customer support and technical assistance.

• Learning & Development Opportunities:

  • On-the-job training and mentoring from experienced team members.
  • Opportunities to attend industry conferences, workshops, and webinars.
  • Internal training programs and certifications focused on customer support, technical assistance, and soft skills development.

💡 Interview Preparation

• Technical Questions:

  • Be prepared to discuss common customer support and technical assistance scenarios in the hospitality industry.
  • Demonstrate your problem-solving skills and ability to think critically in both Portuguese and Spanish.
  • Showcase your communication skills and ability to explain technical concepts clearly and effectively.

• Company & Culture Questions:

  • Research the company's history, mission, and values.
  • Prepare questions that demonstrate your interest in the role and the company's long-term prospects.
  • Be ready to discuss your career goals and how this role can help you achieve them.

• Portfolio Presentation Strategy:

  • N/A (as this role does not require a portfolio)

📌 Application Steps

To apply for this Customer Support Analyst JR - Português & Espanhol position:

1. Submit your application through the application link.
2. Tailor your resume and cover letter to highlight your communication skills, problem-solving abilities, and relevant experience in customer support or technical assistance.
3. Prepare for the interview process by familiarizing yourself with common customer support scenarios, brushing up on your language skills, and researching the company and its values.
4. Be ready to demonstrate your enthusiasm for the role and the company, and show how your skills and experience make you a strong fit for the position.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.