📍 Job Overview

• Job Title: Customer Support Analyst
• Company: Landis+Gyr
• Location: Curitiba, Paraná, Brazil
• Job Type: On-site
• Category: Customer Support & Services
• Date Posted: June 17, 2025
• Experience Level: 2-5 years

🚀 Role Summary

Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy usage to generate insights for managing smart grids and infrastructure, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services, and intelligent sensor technology is a key factor in decarbonizing the grid. With $1.7 billion in sales in the fiscal year 2022, Landis+Gyr employs over 7,000 talented people across five continents. Since 1896, we've been pioneering energy innovation and continue to lead the way to a more sustainable and efficient energy future.

The Customer Support Analyst role is responsible for providing support to internal and external customers using ITIL-based practices and procedures, aiming to continuously improve the customer experience. This role acts as the communication hub for customers, requiring strong customer service skills.

📝 Enhancement Note: This role is ideal for candidates with a background in IT customer support, looking to grow their career in a global energy management company with a strong focus on innovation and sustainability.

💻 Primary Responsibilities

• Manage customer cases related to Landis+Gyr products and services, investigating and developing solutions for complex application issues, system administration problems, or network concerns.
• Troubleshoot and escalate technical issues to the appropriate team, providing regular updates to customers via support tools, email, or phone.
• Act as the first point of contact for technical calls, ensuring complete registration and tracking of cases.
• Investigate and propose solutions for system, network, and application problems.
• Route cases to the correct areas with relevant information.
• Maintain clear and precise documentation of support activities.
• Collaborate with various departments to ensure efficient problem resolution.

🎓 Skills & Qualifications

Education: Bachelor's degree in Information Systems, Computer Science, Electrical Engineering, Software Analysis and Development, or related fields.

Experience: Proven experience in IT customer support environments.

Required Skills:

• ITIL concepts and use of ticket management tools.
• Windows OS and basic command-line (cmd or PowerShell) knowledge.
• Networking basics (DNS, IP, ping, traceroute).
• Strong documentation and analytical problem-solving skills.
• Organizational skills, attention to detail, and sense of urgency.
• Advanced English proficiency.

Preferred Skills:

• Basic database queries (SQL or Oracle).
• Remote access tools (e.g., Putty).

📊 Web Portfolio & Project Requirements (N/A - Not Applicable for this role)

💵 Compensation & Benefits

Salary Range: The salary range for this role in Curitiba, Brazil, is approximately R$ 3,500 - R$ 5,000 per month, based on experience and skills. This is an estimate and may vary based on individual qualifications and company discretion.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work in a global, innovative, and sustainability-focused company.
• Potential for career growth and development in the energy management industry.

Working Hours: Full-time, 40 hours per week, with flexible scheduling for maintenance windows and project deadlines.

📝 Enhancement Note: Salary range is based on regional market research and may vary based on individual qualifications and company discretion.

🎯 Team & Company Context

🏢 Company Culture

Industry: Landis+Gyr operates in the energy management industry, focusing on smart grid and infrastructure solutions to enable utilities and consumers to reduce energy consumption and decarbonize the grid.

Company Size: Landis+Gyr is a large, global company with over 7,000 employees across five continents, providing ample opportunities for collaboration and growth.

Founded: 1896, with a rich history of pioneering energy innovation.

Team Structure:

• The Customer Support team is responsible for managing customer cases and providing technical support.
• The team works closely with various departments, such as Product, Engineering, and Operations, to ensure efficient problem resolution and customer satisfaction.

Development Methodology:

• Landis+Gyr follows ITIL-based practices and procedures for incident, problem, and change management.
• The company encourages continuous learning and improvement, fostering a culture of innovation and sustainability.

Company Website: Landis+Gyr

📝 Enhancement Note: Landis+Gyr's company culture emphasizes innovation, sustainability, and customer focus, providing an excellent environment for professionals looking to grow their careers in the energy management industry.

📈 Career & Growth Analysis

Customer Support Analyst Career Level: This role involves managing customer cases, troubleshooting technical issues, and collaborating with various departments to ensure efficient problem resolution. The primary focus is on customer satisfaction and continuous improvement.

Reporting Structure: The Customer Support Analyst reports directly to the Customer Support Manager and works closely with other support team members, as well as representatives from Product, Engineering, and Operations departments.

Technical Impact: This role has a direct impact on customer satisfaction and the overall performance of Landis+Gyr's products and services. By effectively managing customer cases and providing timely support, the Customer Support Analyst contributes to the company's success in the energy management industry.

Growth Opportunities:

• Career Progression: With experience and strong performance, candidates can advance to senior support roles, team leadership positions, or explore opportunities in other departments, such as Product Management or Engineering.
• Technical Skill Development: Landis+Gyr encourages continuous learning and offers training opportunities to help employees develop their technical skills and stay up-to-date with the latest energy management trends.
• Leadership Potential: As the company grows, there may be opportunities for talented individuals to take on leadership roles, driving strategic initiatives and contributing to the company's overall success.

📝 Enhancement Note: Landis+Gyr offers numerous growth opportunities for motivated and talented individuals looking to advance their careers in the energy management industry.

🌐 Work Environment

Office Type: Landis+Gyr's Curitiba office is a modern, collaborative workspace designed to foster innovation and teamwork.

Office Location(s): Curitiba, Paraná, Brazil.

Workspace Context:

• The workspace is equipped with modern tools and technologies to support efficient problem-solving and collaboration.
• The Customer Support team works in an open-plan office, encouraging cross-functional interaction and knowledge sharing.
• The work environment is dynamic, with a focus on customer satisfaction and continuous improvement.

Work Schedule: Full-time, with flexible scheduling for maintenance windows and project deadlines. The work schedule may vary depending on customer needs and business requirements.

📝 Enhancement Note: Landis+Gyr's work environment encourages collaboration, innovation, and continuous learning, providing an ideal setting for professionals seeking to grow their careers in the energy management industry.

📄 Application & Technical Interview Process

Interview Process:

1. Phone/Video Screen: A brief conversation to assess communication skills, English proficiency, and cultural fit.
2. Technical Assessment: A hands-on exercise to evaluate problem-solving skills, analytical thinking, and familiarity with ITIL concepts and Windows OS.
3. Behavioral Interview: A discussion focused on past experiences, achievements, and career goals to assess cultural fit and potential for growth.
4. Final Interview: A meeting with the hiring manager to discuss the role, team dynamics, and company culture.

Portfolio Review Tips: (N/A - Not Applicable for this role)

Technical Challenge Preparation:

• Brush up on ITIL concepts and Windows OS command-line basics.
• Familiarize yourself with networking fundamentals (DNS, IP, ping, traceroute).
• Prepare examples of your problem-solving skills and analytical thinking in previous customer support roles.

ATS Keywords: (N/A - Not Applicable for this role)

📝 Enhancement Note: Landis+Gyr's interview process is designed to assess candidates' technical skills, problem-solving abilities, and cultural fit, ensuring a strong match for the Customer Support Analyst role.

🛠 Technology Stack & Web Infrastructure (N/A - Not Applicable for this role)

👥 Team Culture & Values

Customer Support Values:

• Customer Focus: Prioritize customer satisfaction and strive to exceed expectations in every interaction.
• Continuous Improvement: Regularly seek feedback and opportunities to enhance the customer experience.
• Collaboration: Work closely with other departments to ensure efficient problem resolution and customer satisfaction.
• Integrity: Act with honesty and transparency in all customer interactions.

Collaboration Style:

• Cross-functional Integration: Collaborate with various departments, such as Product, Engineering, and Operations, to ensure efficient problem resolution and customer satisfaction.
• Code Review Culture: Encourage knowledge sharing and peer learning to improve overall team performance.
• Knowledge Sharing: Regularly share best practices, tips, and tricks to help team members grow and improve their skills.

📝 Enhancement Note: Landis+Gyr's Customer Support team values customer focus, continuous improvement, collaboration, and integrity, fostering a positive and productive work environment.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Complex Customer Cases: Manage complex customer cases, requiring strong problem-solving skills and analytical thinking.
• Time-sensitive Issues: Address time-sensitive customer issues, demonstrating a sense of urgency and efficient prioritization.
• Emerging Technologies: Stay up-to-date with the latest energy management trends and technologies to provide informed support to customers.

Learning & Development Opportunities:

• Career Progression: With experience and strong performance, candidates can advance to senior support roles, team leadership positions, or explore opportunities in other departments, such as Product Management or Engineering.
• Technical Skill Development: Landis+Gyr encourages continuous learning and offers training opportunities to help employees develop their technical skills and stay up-to-date with the latest energy management trends.
• Mentorship: Seek guidance from experienced team members to gain insights into best practices, industry trends, and career development strategies.

📝 Enhancement Note: Landis+Gyr offers numerous challenges and growth opportunities for motivated and talented individuals looking to advance their careers in the energy management industry.

💡 Interview Preparation

Technical Questions:

• ITIL Concepts: Demonstrate a solid understanding of ITIL principles and how they apply to customer support scenarios.
• Windows OS: Show proficiency in Windows OS command-line (cmd or PowerShell) and basic networking concepts (DNS, IP, ping, traceroute).
• Problem-Solving: Present examples of your problem-solving skills and analytical thinking in previous customer support roles.

Company & Culture Questions:

• Customer Focus: Explain how you prioritize customer satisfaction and exceed expectations in customer support scenarios.
• Continuous Improvement: Describe your approach to seeking feedback and identifying opportunities to enhance the customer experience.
• Collaboration: Discuss your experience working with cross-functional teams to ensure efficient problem resolution and customer satisfaction.

Portfolio Presentation Strategy: (N/A - Not Applicable for this role)

📝 Enhancement Note: Landis+Gyr's interview process is designed to assess candidates' technical skills, problem-solving abilities, and cultural fit, ensuring a strong match for the Customer Support Analyst role.

📌 Application Steps

To apply for this Customer Support Analyst position:

1. Submit your application through the Landis+Gyr careers portal.
2. Prepare for the phone/video screen by reviewing your communication skills, English proficiency, and cultural fit.
3. Brush up on your ITIL concepts, Windows OS command-line basics, and networking fundamentals for the technical assessment.
4. Reflect on your past experiences, achievements, and career goals for the behavioral interview.
5. Research Landis+Gyr's company culture, mission, and values to demonstrate your enthusiasm and alignment with the organization.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.