Customer Support Agent - (ZR_24390_JOB)

📍 Job Overview

• Job Title: Customer Support Agent - (ZR_24390_JOB)
• Company: BruntWork
• Location: Quezon City, Quezon, Philippines
• Job Type: Full-Time
• Category: Customer Support
• Date Posted: 2025-06-19
• Experience Level: Entry Level (0-2 years)
• Remote Status: On-site (Quezon City, Quezon, Philippines)

🚀 Role Summary

• 📝 Enhancement Note: This role focuses on customer service within the fintech sector, providing support for credit monitoring and restoration software. It offers an opportunity to blend language skills with financial knowledge and make a tangible impact on customers' lives.

• Handle inbound and outbound calls, providing expert guidance on credit monitoring and restoration services.

• Maintain detailed, up-to-date customer records and interaction logs.

• Achieve and exceed performance metrics, contributing to overall team success.

• Collaborate with team members to share best practices and improve customer service processes.

💻 Primary Responsibilities

• 📝 Enhancement Note: The primary responsibilities revolve around customer interactions, record-keeping, performance metrics, and team collaboration.

• Engage with customers in English, addressing inquiries about credit monitoring and restoration services.

• Provide clear, accurate information on software features and benefits, enhancing the customer experience.

• Execute outbound calls following specific procedures to ensure consistent, high-quality interactions.

• Maintain detailed, up-to-date customer records and interaction logs.

• Achieve and exceed performance metrics, contributing to overall team success.

• Participate in ongoing training to stay current on products, services, and industry trends.

• Collaborate with team members to share best practices and improve customer service processes.

• Identify and escalate complex issues to appropriate channels for resolution.

• Assist in troubleshooting basic technical issues related to the software.

🎓 Skills & Qualifications

Education:

• No specific education requirements mentioned; however, a high school diploma or equivalent is expected.

Experience:

• Previous customer service experience, preferably in finance, technology, or related fields.

Required Skills:

• Fluency in English with excellent verbal and written communication skills in both languages.
• Strong problem-solving abilities and a talent for de-escalating challenging situations.
• Proficiency in CRM systems and ability to quickly learn new software applications.
• Reliable high-speed internet connection and a quiet, professional home office setup.
• Excellent time management skills and ability to work independently in a remote environment.
• Basic understanding of credit concepts and financial products (training will be provided).
• Flexibility to work evenings and weekends as needed.
• Strong attention to detail and commitment to data security and confidentiality.
• Positive attitude and enthusiasm for helping customers achieve their financial goals.

Preferred Skills:

• Previous experience in the credit monitoring or restoration industry.
• Familiarity with CRM systems and customer service software.
• Knowledge of financial products and services.

📊 Web Portfolio & Project Requirements (N/A - Customer Support Role)

💵 Compensation & Benefits

Salary Range:

• The salary is listed as "4.0 USD per hour." This is below the average salary for a customer support agent in the Philippines, which is around 500 PHP (approximately 9.50 USD) per hour, according to Glassdoor.

Benefits:

• HMO Coverage for eligible locations.
• Permanent work from home.
• Immediate hiring.
• Steady freelance job.

Working Hours:

• 40 hours a week, 10:30 to 7 pm CT, including a 1-hour unpaid break.

🎯 Team & Company Context

🏢 Company Culture

• 📝 Enhancement Note: BruntWork is a fintech company focusing on credit monitoring and restoration services. They value flexibility, performance, and continuous learning, offering a fast-paced remote environment.

• Industry: Fintech, focusing on credit monitoring and restoration services.

• Company Size: Not specified, but the remote nature of the position suggests a distributed team.

• Founded: Not specified.

• Team Structure:

  • The team consists of customer service representatives, working remotely and collaborating to provide high-quality customer support.
  • The team is supported by trainers who provide ongoing product, service, and industry trend updates.

• Development Methodology:

  • Not applicable to this role, as it focuses on customer support rather than web development or software development.

• Company Website: www.bruntworkcareers.co

📈 Career & Growth Analysis

• 📝 Enhancement Note: This role offers opportunities for career advancement in the fintech sector, with a focus on customer service and financial knowledge.

• Web Technology Career Level: Not applicable to this role, as it focuses on customer support rather than web development or software development.

• Reporting Structure: The customer service team reports to the customer service manager, who oversees the quality and efficiency of customer interactions.

• Technical Impact: This role has a direct impact on customer satisfaction and the overall success of the credit monitoring and restoration services.

• Growth Opportunities:

  • As a customer service representative, you can grow within the company by demonstrating strong performance, problem-solving skills, and a commitment to continuous learning.
  • Career progression may include moving into a team lead or training role, or transitioning into other areas of the business, such as sales or marketing.

🌐 Work Environment

• 📝 Enhancement Note: The work environment is remote, with a focus on flexibility, performance, and continuous learning. The company values a fast-paced, customer-centric culture.

• Office Type: Remote, with a focus on flexibility and independent work.

• Office Location(s): Quezon City, Quezon, Philippines.

• Workspace Context:

  • A reliable high-speed internet connection and a quiet, professional home office setup are required.
  • The workspace should be comfortable and conducive to productive customer interactions.

• Work Schedule:

  • 40 hours a week, 10:30 to 7 pm CT, including a 1-hour unpaid break.
  • Flexibility to work evenings and weekends as needed.

📄 Application & Technical Interview Process (N/A - Customer Support Role)

🛠 Technology Stack & Web Infrastructure (N/A - Customer Support Role)

👥 Team Culture & Values

• 📝 Enhancement Note: The team culture values flexibility, performance, and continuous learning, with a focus on providing high-quality customer support in a fast-paced remote environment.

• Web Development Values:

  • Not applicable to this role, as it focuses on customer support rather than web development or software development.

• Collaboration Style:

  • The team collaborates to share best practices and improve customer service processes.
  • Team members support each other in providing high-quality customer support and achieving performance metrics.

⚡ Challenges & Growth Opportunities

• 📝 Enhancement Note: The challenges and growth opportunities in this role revolve around customer service, problem-solving, and continuous learning in the fintech sector.

• Technical Challenges:

  • Handling complex customer issues and escalating them to appropriate channels for resolution.
  • Troubleshooting basic technical issues related to the software.
  • Maintaining detailed, up-to-date customer records and interaction logs.

• Learning & Development Opportunities:

  • Ongoing training to stay current on products, services, and industry trends.
  • Career progression through strong performance, problem-solving skills, and a commitment to continuous learning.

💡 Interview Preparation

• 📝 Enhancement Note: The interview process for this role focuses on customer service skills, problem-solving abilities, and a commitment to continuous learning in the fintech sector.

• Technical Questions:

  • Not applicable to this role, as it focuses on customer support rather than web development or software development.

• Company & Culture Questions:

  • Prepare for questions about your customer service experience, problem-solving skills, and commitment to continuous learning in the fintech sector.
  • Research the company and its services to demonstrate your understanding of the business and its goals.

• Portfolio Presentation Strategy:

  • Not applicable to this role, as it focuses on customer support rather than web development or software development.

📌 Application Steps

• Submit your application through the application link.
• Prepare for the interview process by researching the company and its services, and demonstrating your customer service skills, problem-solving abilities, and commitment to continuous learning in the fintech sector.
• Be prepared to discuss your previous customer service experience and how it has equipped you to handle challenging customer situations.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.