Customer Support Agent with French and English at Atos

📍 Job Overview

Job Title: Customer Support Agent with French and English
Company: Atos
Location: Santa Cruz, Canary Islands, Spain
Job Type: On-site, Full-Time, Shift Work (7x24, 40 hours per week)
Category: Customer Support, Technical Support
Date Posted: June 18, 2025

🚀 Role Summary

Atos, the global leader in secure and decarbonized digital, is seeking a passionate and skilled Customer Support Service Agent proficient in French and English to join their dynamic team in Santa Cruz, Canary Islands. This role involves interacting with customers via telephone, email, and web, providing technical support and problem-solving expertise. The ideal candidate will be service-oriented, proactive, results-focused, and customer-oriented.

📝 Enhancement Note: This role requires strong communication skills in both French and English, with a focus on delivering exceptional customer service and technical support.

💻 Primary Responsibilities

Customer Interaction: Handle customer inquiries and complaints via telephone, email, and web, providing technical support and problem-solving expertise.
Issue Analysis: Identify, evaluate, and prioritize customer issues and complaints, analyzing problems and developing effective resolution plans.
Knowledge Base Contribution: Contribute to the helpdesk knowledge base by identifying resolution gaps and authoring submissions.
Training & Collaboration: Participate in training programs, collaborate with departmental staff, and promote strong customer service values.
Issue Escalation: Escalate unresolved issues to support leads or designated service groups.

📝 Enhancement Note: This role requires strong analytical and problem-solving skills to effectively handle customer issues and provide technical support.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required. Relevant degree or certification in a related field is a plus.

Experience: No specific experience required; initial training will be provided.

Required Skills:

Proficiency in French and English (mandatory)
Basic PC skills
Excellent communication abilities
Service-oriented attitude
Proactive cooperation
Results-focused mindset
Initiative and customer orientation

Preferred Skills:

Previous customer support or technical support experience
Familiarity with helpdesk software or tools
Knowledge of Atos products and services

📝 Enhancement Note: While no specific experience is required, candidates with previous customer support or technical support experience may have an advantage in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate strong communication skills through previous customer support or technical support experiences.
Showcase problem-solving skills and customer service orientation through relevant examples or case studies.

Technical Documentation:

Not applicable for this role, as it focuses on customer support rather than web development or server administration.

💵 Compensation & Benefits

Salary Range: The salary range for this role is not provided in the job listing. According to Glassdoor, the average salary for a Customer Support Agent in Spain is around €20,000-€25,000 per year. However, this can vary depending on the company and the candidate's experience and skills.

Benefits:

Competitive salary and benefits package
On-the-job training and professional development opportunities
Dynamic and multicultural work environment
Opportunity to work for a global leader in digital transformation

Working Hours: 40 hours per week, working in shifts (7x24).

📝 Enhancement Note: The salary range provided is based on average market data and may vary depending on the candidate's experience and the company's benefits package.

🎯 Team & Company Context

🏢 Company Culture

Industry: Atos is a global leader in digital transformation, providing consulting and technology services to clients across various industries.

Company Size: Atos is a large company with over 100,000 employees worldwide.

Founded: Atos was founded in 1997 and has since grown to become a global leader in its industry.

Team Structure:

The Customer Support team is responsible for handling customer inquiries and technical support.
The team is structured to provide 24/7 coverage, with agents working in shifts to ensure customer support is available at all times.

Development Methodology:

Atos follows Agile methodologies to deliver customer-centric solutions and services.
The Customer Support team uses a ticketing system to manage customer inquiries and track progress.

Company Website: https://atos.net/

📝 Enhancement Note: Atos is a large, global company with a strong focus on digital transformation and customer service. The Customer Support team plays a crucial role in ensuring customer satisfaction and driving business growth.

📈 Career & Growth Analysis

Customer Support Agent Career Level: This role is an entry-level position within the Customer Support career path. It provides an excellent opportunity for individuals looking to build a career in customer service or technical support.

Reporting Structure: The Customer Support Agent reports directly to the Customer Support Team Lead or Manager.

Technical Impact: The Customer Support Agent has a direct impact on customer satisfaction and the overall customer experience. By providing exceptional technical support and problem-solving expertise, the agent helps to build and maintain strong customer relationships.

Growth Opportunities:

Promotion to Senior Customer Support Agent: With experience and strong performance, agents may be promoted to a senior role, overseeing a team of customer support agents and driving process improvements.
Transition to Technical Specialist: Agents with strong technical skills and a passion for technology may transition into a technical specialist role, focusing on specific products or services.
Career progression within Atos: Atos offers numerous opportunities for career growth and development, with roles in various departments and functions across the organization.

📝 Enhancement Note: Atos offers a clear career progression path for Customer Support Agents, with opportunities for promotion, transition to technical roles, and career growth within the organization.

🌐 Work Environment

Office Type: Atos has a modern, collaborative work environment with state-of-the-art technology and tools to support its employees.

Office Location(s): Santa Cruz, Canary Islands, Spain

Workspace Context:

Collaborative Environment: The Customer Support team works collaboratively to ensure customer inquiries are handled efficiently and effectively.
Multiple Monitors: Agents may use multiple monitors to multitask and manage customer inquiries more efficiently.
Cross-functional Collaboration: The Customer Support team works closely with other departments, such as Sales and Technical Support, to ensure customer needs are met.

Work Schedule: The role requires working in shifts (7x24) to provide 24/7 customer support coverage. The work schedule is 40 hours per week.

📝 Enhancement Note: Atos provides a modern, collaborative work environment that supports its employees in delivering exceptional customer service and technical support.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief phone or video call to assess communication skills and language proficiency.
Technical Assessment: A practical assessment to evaluate problem-solving skills and customer service orientation.
Final Interview: A face-to-face or video interview with the hiring manager to discuss the role, team dynamics, and company culture.

Portfolio Review Tips:

Prepare examples of previous customer support or technical support experiences that demonstrate strong communication skills, problem-solving abilities, and customer service orientation.
Highlight any relevant certifications or training in customer service or technical support.

Technical Challenge Preparation:

Familiarize yourself with Atos products and services, as well as common customer inquiries and issues.
Practice active listening and effective communication skills to ensure you can handle customer inquiries and complaints professionally and efficiently.

ATS Keywords:

Customer Service
Technical Support
Problem Solving
Communication
Proactive Cooperation
Results Focused
Initiative
Service Oriented
Customer Support Agent
French
English
PC Skills
Helpdesk
Ticketing System
Customer Satisfaction
Customer Experience
Customer Relationship Management

📝 Enhancement Note: The interview process for this role focuses on assessing communication skills, language proficiency, problem-solving abilities, and customer service orientation. Candidates should prepare examples of their previous customer support or technical support experiences and familiarize themselves with Atos products and services.

🛠 Technology Stack & Web Infrastructure

Technology Stack:

Helpdesk Software: Atos uses a ticketing system to manage customer inquiries and track progress. Candidates should be comfortable using helpdesk software and familiarize themselves with the specific tools used by Atos.
Communication Tools: Atos uses various communication tools, such as email, phone, and chat, to handle customer inquiries and complaints. Candidates should be comfortable using multiple communication channels.
Product & Service Knowledge: Candidates should have a solid understanding of Atos products and services to provide effective technical support and problem-solving expertise.

📝 Enhancement Note: The technology stack for this role focuses on helpdesk software, communication tools, and a solid understanding of Atos products and services.

👥 Team Culture & Values

Customer Support Values:

Customer Focus: Atos places a strong emphasis on customer satisfaction and the overall customer experience.
Expertise: Atos values the expertise and knowledge of its employees, encouraging continuous learning and professional development.
Innovation: Atos fosters a culture of innovation, encouraging employees to think creatively and find new solutions to customer challenges.
Responsibility: Atos takes responsibility for its actions and the impact they have on customers, employees, and the environment.

Collaboration Style:

Cross-functional Collaboration: The Customer Support team works closely with other departments, such as Sales and Technical Support, to ensure customer needs are met.
Knowledge Sharing: Atos encourages knowledge sharing and collaboration among its employees, fostering a culture of learning and continuous improvement.
Continuous Learning: Atos provides ongoing training and development opportunities to help employees build their skills and advance their careers.

📝 Enhancement Note: Atos values a customer-focused, innovative, and collaborative work environment that encourages continuous learning and professional development.

⚡ Challenges & Growth Opportunities

Technical Challenges:

High Volume of Inquiries: Customer Support Agents may face a high volume of inquiries, requiring strong time management and prioritization skills.
Complex Customer Issues: Agents may encounter complex customer issues that require creative problem-solving and effective communication skills.
Language Barriers: As a bilingual role, agents may face language barriers when communicating with customers. Strong language skills and cultural sensitivity are essential for overcoming these challenges.

Learning & Development Opportunities:

Product & Service Training: Atos provides ongoing training and development opportunities to help Customer Support Agents build their knowledge of Atos products and services.
Customer Service Skills: Atos offers training programs to help agents develop and improve their customer service skills, such as active listening, effective communication, and problem-solving techniques.
Career Progression: Atos offers numerous opportunities for career growth and development, with roles in various departments and functions across the organization.

📝 Enhancement Note: Customer Support Agents may face technical challenges such as high volumes of inquiries, complex customer issues, and language barriers. However, Atos provides learning and development opportunities to help agents overcome these challenges and advance their careers.

💡 Interview Preparation

Technical Questions:

Customer Service Scenario: Describe a time when you had to handle a difficult customer. How did you approach the situation, and what was the outcome?
Problem-Solving: Explain a complex problem you've faced in a previous customer support role and how you resolved it.
Product Knowledge: Demonstrate your understanding of Atos products and services by explaining how you would assist a customer with a specific issue.

Company & Culture Questions:

Customer Focus: How do you ensure you provide exceptional customer service, even when dealing with challenging customers?
Teamwork: Describe a time when you worked collaboratively with a team to achieve a common goal. What was the outcome, and what did you learn from the experience?
Adaptability: Atos is a global company with a diverse customer base. How do you adapt your communication style and approach to accommodate different customers and cultures?

Portfolio Presentation Strategy:

Customer Service Examples: Prepare examples of your previous customer support or technical support experiences that demonstrate strong communication skills, problem-solving abilities, and customer service orientation.
Product & Service Knowledge: Familiarize yourself with Atos products and services, and be prepared to discuss how you would assist customers with specific issues.
Language Skills: Be prepared to demonstrate your proficiency in French and English, as well as your ability to communicate effectively with customers from diverse backgrounds.

📝 Enhancement Note: The interview process for this role focuses on assessing communication skills, language proficiency, problem-solving abilities, and customer service orientation. Candidates should prepare examples of their previous customer support or technical support experiences and familiarize themselves with Atos products and services.

📌 Application Steps

To apply for this Customer Support Agent with French and English position at Atos:

Tailor Your Resume: Highlight your relevant customer support or technical support experience, as well as your language skills and problem-solving abilities.
Prepare for the Phone/Video Screen: Practice your communication skills and be prepared to discuss your language proficiency and customer service orientation.
Study Atos Products & Services: Familiarize yourself with Atos products and services to ensure you can provide effective technical support and problem-solving expertise.
Prepare for the Technical Assessment: Practice active listening and effective communication skills to ensure you can handle customer inquiries and complaints professionally and efficiently.
Research Atos: Learn about Atos' company culture, values, and mission to ensure you can demonstrate your fit for the role and the organization.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Support Agent with French and English