📍 Job Overview

• Job Title: Customer Support Agent - REMOTE in select states
• Company: Ascent Pro Support
• Location: Siloam Springs, Arkansas (Remote)
• Job Type: Remote
• Category: Customer Support
• Date Posted: 2025-06-09
• Experience Level: Entry-level (0-2 years)
• Remote Status: Remote (select states only)

🚀 Role Summary

Ascent Pro Support operates a 24/7/365 contact center for a large tire and rubber company, supporting commercial fleet customers. Customer Support Agents handle emergency tire breakdowns, collect information, dispatch road service, and ensure efficient handling of these situations. They must exhibit quick action, professionalism, attention to detail, and the ability to multitask and make decisions quickly while remaining courteous.

💻 Primary Responsibilities

• Handle emergency tire breakdowns and other tire service for commercial fleet customers
• Collect breakdown information from commercial truck drivers and dispatch road service to tire dealerships across the US and Canada
• Verify information, troubleshoot problems, and track all communications
• Maintain excellent attendance, dependability, integrity, and courteous communication
• Collaborate as a team and make quick decisions independently
• Ensure customer satisfaction and put the customer first

🎓 Skills & Qualifications

Education: High school diploma or equivalent

Experience: One+ year experience in a fast-paced customer service environment

Required Skills:

• Excellent written communication skills
• Clear phone voice
• Strong computer skills using Microsoft Office programs
• Able to comprehend online learning and retain new knowledge
• Able to troubleshoot computer and internet issues
• Able to work on holidays and mandatory overtime when required

Preferred Skills:

• Previous experience in a call center or customer support role
• Familiarity with Microsoft Teams
• Ability to work in a fast-paced, high-pressure environment

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: $15.00 - $16.00 per hour (depending on shift and hours worked)

Benefits:

• Double-pay on 9 Ascent holidays
• Able to earn 144 hours paid time off per year
• Health, dental, and vision insurance (Ascent pays half of the employee premium)
• 401(k) available after 1 year of service
• Paid remote training via Microsoft Teams
• Weekly paycheck

Working Hours: Fixed schedule positions, working the weekend is required. Specific schedules will be discussed during the interview.

🎯 Team & Company Context

Company Culture: Ascent Pro Support values excellent attendance, dependability, integrity, and courteous communication. Their Customer Support Agents are experts in their field, putting the customer first, jumping in to help, collaborating as a team, and making quick decisions independently.

Team Structure: The team consists of Customer Support Agents working remotely from their home offices in select states. They collaborate with each other and other departments within the company to ensure efficient handling of customer issues.

Development Methodology: The company uses Microsoft Teams for training, communication, and collaboration. Agents work in a fast-paced, high-pressure environment, requiring quick action and multitasking.

Company Website: Ascent Pro Support

📈 Career & Growth Analysis (N/A for this role)

🌐 Work Environment

Office Type: Remote work environment with a dedicated, quiet workspace in the home away from background noises such as family, pets, alarms, traffic, TV, radio, noises, and other distractions. All calls are recorded.

Office Location(s): Remote work from home in select states: Arkansas, Indiana, Iowa, Kansas, Missouri, Nebraska, Oklahoma, Tennessee, Texas, or Wisconsin.

Workspace Context:

• Dedicated workspace with minimal distractions
• Private, quiet home office area with own computer and equipment
• Strong computer skills using Microsoft Office programs required

Work Schedule: Fixed schedule positions, working the weekend is required. Specific schedules will be discussed during the interview.

📄 Application & Technical Interview Process

Interview Process:

1. Phone or video screening to assess communication skills and fit for the role
2. In-depth discussion of the role, responsibilities, and expectations
3. Background check, drug screen, and verification of computer and internet specifications

Portfolio Review Tips: N/A for this role

Technical Challenge Preparation: N/A for this role

ATS Keywords: Customer Service, Remote Work, Telecommunications, Problem Solving, Multitasking, Attention to Detail, Professionalism, Team Collaboration, Microsoft Office, Microsoft Teams

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Customer Support Values:

• Excellent attendance and dependability
• Integrity and courteous communication
• Putting the customer first and jumping in to help
• Collaborating as a team and making quick decisions independently

Collaboration Style:

• Remote team collaboration using Microsoft Teams
• Cross-functional collaboration with other departments within the company
• Quick action and multitasking in a fast-paced, high-pressure environment

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Handling multiple streams of communication efficiently and professionally
• Making quick decisions under pressure
• Maintaining a high level of accuracy and attention to detail while multitasking

Learning & Development Opportunities:

• On-the-job training and mentoring from experienced team members
• Opportunities to advance within the company as skills and experience grow

💡 Interview Preparation

Technical Questions:

• How do you handle multiple streams of communication efficiently and professionally?
• Can you describe a time when you had to make a quick decision under pressure?
• How do you maintain a high level of accuracy and attention to detail while multitasking?

Company & Culture Questions:

• Why are you interested in working for Ascent Pro Support?
• How do you handle working remotely and maintaining a dedicated workspace?
• How do you ensure excellent attendance and dependability in a remote work environment?

Portfolio Presentation Strategy: N/A for this role

📌 Application Steps

To apply for this Customer Support Agent position:

1. Submit your application through the application link provided
2. Prepare for a phone or video screening to assess communication skills and fit for the role
3. Complete a background check, drug screen, and verification of computer and internet specifications
4. Be prepared to discuss your experience in a fast-paced customer service environment and your ability to work remotely in a dedicated workspace