Customer Support Agent - REMOTE in select states

📍 Job Overview

• Job Title: Customer Support Agent
• Company: Ascent Pro Support
• Location: Joplin, Missouri, United States (Remote)
• Job Type: Remote Solely
• Category: Customer Support
• Date Posted: 2025-06-09
• Experience Level: Entry Level (0-2 years)
• Remote Status: Remote (Select States Only)

🚀 Role Summary

• Handle emergency tire breakdowns and other tire services for commercial fleet customers
• Collect breakdown information, dispatch road service, and track communications
• Work in a fast-paced, busy call center environment with multiple customers
• Maintain professionalism, attention to detail, and quick decision-making skills
• Collaborate with a team and provide excellent customer service

📝 Enhancement Note: This role requires strong multitasking skills, as agents must manage multiple streams of communication while handling emergency situations efficiently.

💻 Primary Responsibilities

• Handle emergency tire breakdowns and other tire services for commercial fleet customers
• Collect breakdown information from commercial truck drivers and dispatch road service
• Verify information, troubleshoot problems, and track all communications
• Maintain professionalism, attention to detail, and quick decision-making skills
• Collaborate with a team and provide excellent customer service
• Work fixed schedules, including weekends and holidays as required

🎓 Skills & Qualifications

Education: High school diploma or equivalent

Experience: One year of experience in a fast-paced customer service environment

Required Skills:

• Excellent written communication skills
• Clear phone voice
• Strong computer skills using Microsoft Office programs
• Ability to comprehend online learning and retain new knowledge
• Ability to troubleshoot computer and internet issues
• Ability to work on holidays and mandatory overtime when required

Preferred Skills:

• Experience in a call center or customer service environment
• Bilingual or multilingual skills

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Not applicable for this role

Technical Documentation:

• Not applicable for this role

💵 Compensation & Benefits

Salary Range: $15.00 - $16.00 per hour, depending on the specific hours worked

Benefits:

• Double-pay when working on 9 Ascent holidays
• Able to earn 144 hours paid time off per year
• Health, dental, and vision insurance (Ascent pays half of the employee premium)
• 401(k) available after 1 year of service
• Paid remote training via Microsoft Teams
• Weekly paycheck

🎯 Team & Company Context

Company Culture:

• Ascent Pro Support operates a 24/7/365 contact center for one of the largest tire and rubber companies in the world
• Agents work remotely from their home offices, with a private and quiet workspace required
• Training is conducted via Microsoft Teams, with 100% attendance and participation required
• Benefits and compensation are competitive and based on experience and hours worked

Team Structure:

• Not specified

Development Methodology:

• Not specified

Company Website: Ascent Pro Support

📈 Career & Growth Analysis

Customer Support Agent Career Level: Entry-level position responsible for handling customer inquiries and issues, providing solutions, and maintaining customer satisfaction

Reporting Structure: Reports directly to the Customer Support Manager or Team Lead

Technical Impact: Directly impacts customer satisfaction and retention by providing excellent customer service and resolving issues efficiently

Growth Opportunities:

• Progression to Team Lead or Supervisor roles with increased experience and performance
• Development of leadership and management skills
• Opportunities to learn and grow within the company

🌐 Work Environment

Office Type: Remote work environment, with a private and quiet home office area required

Office Location(s): Joplin, Missouri, United States (Remote)

Workspace Context:

• Remote work requires a dedicated workspace with minimal background noise and distractions
• Agents must have access to a reliable and stable high-speed internet connection, with specific technical requirements for computer equipment and peripherals
• Agents must be able to work independently and manage their time effectively

Work Schedule:

• Fixed schedules, including weekends and holidays as required
• Specific schedules will be discussed during the interview process

📄 Application & Technical Interview Process

Interview Process:

• Not specified

Portfolio Review Tips:

• Not applicable for this role

Technical Challenge Preparation:

• Not applicable for this role

ATS Keywords:

• Customer Service
• Remote Work
• Tire Service
• Road Service
• Dispatch
• Emergency Situations
• Communication Skills
• Attention to Detail
• Problem Solving
• Team Collaboration
• Decision Making

🛠 Technology Stack & Web Infrastructure

Frontend Technologies:

• Not applicable for this role

Backend & Server Technologies:

• Not applicable for this role

Development & DevOps Tools:

• Microsoft Teams (for training and communication)
• Microsoft Office programs (for computer skills)

👥 Team Culture & Values

Customer Support Values:

• Excellent customer service
• Professionalism
• Attention to detail
• Quick decision-making skills
• Collaboration and teamwork

Collaboration Style:

• Not specified

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Handling multiple streams of communication while managing emergency situations
• Maintaining professionalism and attention to detail under pressure
• Troubleshooting problems and tracking communications efficiently

Learning & Development Opportunities:

• Opportunities to learn and grow within the company
• Development of leadership and management skills
• Exposure to a fast-paced, busy call center environment

💡 Interview Preparation

Technical Questions:

• Not specified

Company & Culture Questions:

• Not specified

Portfolio Presentation Strategy:

• Not applicable for this role

📌 Application Steps

To apply for this Customer Support Agent position:

1. Submit your application through the application link
2. Customize your resume to highlight relevant customer service experience and skills
3. Prepare for the interview by reviewing the job description and company website
4. Ensure your home office meets the required technical specifications and is ready for the interview and training process

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer service industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.