Customer Support Agent (Part-time Απασχόλησης ) at Mellon Group of Companies

📍 Job Overview

Job Title: Customer Support Agent (Part-time Απασχόλησης)
Company: Mellon Group of Companies
Location: Moschato, Attica, Greece
Job Type: Part-time
Category: Customer Support
Date Posted: 2025-07-29
Experience Level: Entry-level (0-2 years)
Remote Status: On-site

🚀 Role Summary

Handle customer inquiries and complaints regarding banking products via phone, email, and online chat.
Maintain a high level of customer satisfaction and provide excellent service.
Collaborate with the team to ensure efficient resolution of customer issues.
Keep up-to-date with new banking products and services to provide accurate information to customers.

📝 Enhancement Note: This role requires strong communication skills, patience, and the ability to multitask. Previous customer service experience would be beneficial but is not mandatory.

💻 Primary Responsibilities

Customer Interaction: Handle customer inquiries and complaints professionally and efficiently via phone, email, and online chat.
Issue Resolution: Investigate and resolve customer issues, ensuring customer satisfaction and maintaining the company's high service standards.
Product Information: Stay informed about banking products and services to provide accurate and up-to-date information to customers.
Data Entry: Accurately record and update customer information and issue resolution details in the company's systems.
Feedback Collection: Gather customer feedback and escalate any significant issues or suggestions to the relevant departments.

📝 Enhancement Note: This role requires strong problem-solving skills, attention to detail, and the ability to work well under pressure. Previous experience in a customer-facing role would be an asset.

🎓 Skills & Qualifications

Education: High school diploma or equivalent.

Experience: No prior experience required, but candidates with relevant experience will be given preference.

Required Skills:

Excellent communication skills in Greek and English (B2 level or above)
Strong problem-solving skills
Proficiency in using computers and relevant software
Ability to multitask and work well under pressure
Customer-centric approach and a genuine desire to help others

Preferred Skills:

Previous customer service or support experience
Knowledge of banking products and services
Familiarity with CRM software
Ability to work flexible hours, including evenings and weekends

📊 Web Portfolio & Project Requirements

Not applicable for this role

💵 Compensation & Benefits

Salary Range: Not specified. Research indicates that part-time customer support agents in Greece typically earn between €500-€800 per month, depending on experience and the company's size.

Benefits:

Private health insurance
A pleasant and modern work environment
The opportunity to work in shifts

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial services

Company Size: Medium-sized company (100-250 employees)

Founded: Not specified

Team Structure:

The customer support team consists of part-time agents who work in shifts to provide 24/7 customer support.
The team is led by a team leader who oversees daily operations and ensures high service standards are maintained.

Development Methodology:

The company uses a ticketing system to manage customer inquiries and complaints.
Agents are expected to follow established procedures and guidelines to ensure consistent and efficient customer service.

Company Website: Mellon Group of Companies

📝 Enhancement Note: Mellon Group of Companies is a financial services provider that offers a range of banking and investment products. The company values customer satisfaction and aims to provide excellent service to its clients.

📈 Career & Growth Analysis

Customer Support Agent Career Level: Entry-level position responsible for handling customer inquiries and complaints regarding banking products.

Reporting Structure: The customer support agent reports directly to the team leader.

Technical Impact: This role has a direct impact on customer satisfaction and the company's reputation. Excellent customer service can lead to increased customer loyalty and positive word-of-mouth referrals.

Growth Opportunities:

Progression to a full-time customer support role
Opportunities to specialize in specific banking products or services
Potential career advancement to team leader or supervisor roles

📝 Enhancement Note: This role offers opportunities for career growth and development within the customer support and banking sectors. With experience and strong performance, agents may progress to more senior roles or specialize in specific areas of banking.

🌐 Work Environment

Office Type: Modern, customer-focused office environment with a pleasant and supportive atmosphere.

Office Location(s): Moschato, Attica, Greece

Workspace Context:

The customer support team works in an open-plan office with individual workstations equipped with computers, headsets, and other necessary equipment.
The work environment is dynamic and fast-paced, with a focus on efficient issue resolution and customer satisfaction.

Work Schedule: Part-time, 5-hour shifts with the possibility of working in shifts to cover 24/7 customer support.

📝 Enhancement Note: This role requires agents to work flexible hours, including evenings and weekends, to provide continuous customer support. The work environment is fast-paced and can be challenging at times, but it also offers the opportunity to help customers and make a positive impact on their banking experience.

📄 Application & Technical Interview Process

Interview Process:

Phone or video screening to assess communication skills and English proficiency.
In-depth interview to discuss customer service experience, problem-solving skills, and cultural fit.
Role-play scenarios to evaluate customer service skills and issue resolution abilities.

Portfolio Review Tips: Not applicable for this role

Technical Challenge Preparation: Not applicable for this role

ATS Keywords: Customer Service, Problem Solving, Communication, Banking Products, Complaint Management, Email Support, Phone Support, Online Chat, Computer Skills, English Proficiency, Client-Centric Approach

📝 Enhancement Note: To optimize your application, ensure your resume and cover letter highlight your customer service experience, communication skills, and problem-solving abilities. Include any relevant experience in banking or financial services, as well as your proficiency in Greek and English.

📌 Application Steps

To apply for this part-time customer support agent position:

Submit your application through the provided link.
Prepare for the phone or video screening by practicing your communication skills and ensuring your English proficiency is at a B2 level or above.
Research banking products and services to demonstrate your knowledge and enthusiasm for the role.
Prepare for the role-play scenarios by practicing common customer service situations and developing effective problem-solving strategies.
Tailor your resume and cover letter to highlight your relevant skills and experience, emphasizing your customer-centric approach and strong communication skills.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and general industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Content Guidelines (IMPORTANT: Do not include this in the output)

Customer Support-Specific Focus:

Tailor every section specifically to customer support roles, emphasizing communication skills, problem-solving, and customer-centric approach.
Include customer service methodologies, complaint management, and issue resolution practices.
Emphasize customer support team dynamics, cross-functional collaboration with other departments, and customer experience improvement.
Address customer support career progression, leadership opportunities, and technical specialization in customer service.
Provide tactical advice for customer support interviews, role-play scenarios, and communication skills assessment.

Quality Standards:

Ensure no content overlap between sections - each section must contain unique information.
Only include Enhancement Notes when making significant inferences about customer support processes, team structure, or company culture.
Be comprehensive but concise, prioritizing actionable information over descriptive text.
Strategically distribute customer support and banking-related keywords throughout all sections naturally.
Provide realistic salary ranges based on location, experience level, and customer support specialization.

Industry Expertise:

Include specific customer support tools, CRM software, and banking products relevant to the role.
Address customer support career progression paths and technical leadership opportunities in customer service teams.
Provide tactical advice for customer support interviews, role-play scenarios, and communication skills assessment.
Include customer support team culture, cross-functional collaboration, and customer experience measurement.
Emphasize problem-solving methods, issue resolution, and customer satisfaction principles.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout.
Use customer support and banking industry terminology appropriately and accurately.
Include comprehensive benefits and growth opportunities relevant to customer support professionals.
Provide actionable insights that give customer support candidates a competitive advantage.
Focus on customer support team culture, cross-functional collaboration, and customer impact measurement.

Customer Support Focus & Interview Emphasis:

Emphasize customer service best practices, complaint management, and issue resolution.
Include specific interview preparation tips tailored to the customer support discipline and role level.
Address communication skills assessment, role-play scenarios, and problem-solving techniques.
Focus on customer-centric approach, active listening, and effective communication strategies.
Include technical presentation skills and stakeholder communication for customer support projects.

Avoid:

Generic business jargon not relevant to customer support roles.
Placeholder text or incomplete sections.
Repetitive content across different sections.
Non-customer support terminology unless relevant to the specific role.
Marketing language unrelated to customer support, banking, or customer experience.

Generate comprehensive, customer support-focused content that serves as a valuable resource for customer support professionals evaluating career opportunities and preparing for technical interviews in the customer support industry.

Customer Support Agent (Part-time Απασχόλησης )