Customer Support Agent, French Speaking at Admirals Group

📍 Job Overview

Job Title: Customer Support Agent, French Speaking
Company: Admirals Group
Location: Limassol, Lemesós, Cyprus
Job Type: Full-Time
Category: Customer Support & Success
Date Posted: June 19, 2025
Experience Level: Entry Level (0-2 years)
Remote Status: On-site

🚀 Role Summary

Provide exceptional customer support in French to clients across various channels (phone, chat, email)
Collaborate with internal teams to resolve client issues and ensure compliance with regulations
Contribute to client retention and growth by engaging in cross-selling and upselling activities
Work within a multicultural environment, fostering creativity, innovation, and teamwork

📝 Enhancement Note: This role offers an excellent opportunity for individuals seeking to kickstart their career in customer support within a global FinTech company, with a focus on the French market.

💻 Primary Responsibilities

Client Support: Handle inbound client queries efficiently and professionally via phone, chat, and email in French
Website Content Management: Monitor and update website content, ensuring accuracy and relevance
Content Translation: Translate content from English to French, maintaining the original meaning and tone
Application Processing: Manage pending client applications, requesting necessary documents and resolving any issues
Compliance Tasks: Collaborate with the Compliance department to complete assigned tasks and ensure adherence to regulations
Client Retention & Growth: Engage clients in retention activities and identify opportunities for cross-selling and upselling products and services
Additional Tasks: Perform other duties as assigned by the Team Lead to support the team's goals and objectives

🎓 Skills & Qualifications

Education: High school diploma or equivalent; relevant degree or certification in a related field is a plus

Experience: Entry-level position; previous customer support or sales experience in a call center environment is beneficial but not required

Required Skills:

Excellent communication skills in French (C1-C2 or native level) and English (B2 or higher)
Strong active listening and problem-solving skills
Proficiency in PC and MS Office applications
Basic knowledge of Forex trading (desired but not mandatory)
Willingness to work in French working hours (9 am - 8 pm EET)

Preferred Skills:

Previous experience in customer support or sales roles
Familiarity with CRM software and customer service tools
Knowledge of the financial services industry
Experience working in a multicultural environment

📝 Enhancement Note: While previous experience in customer support is beneficial, Admirals Group is open to training the right candidate with the right attitude and skills.

📊 Web Portfolio & Project Requirements

Portfolio Essentials: Not applicable for this role, as it does not require a web portfolio
Technical Documentation: Not applicable for this role, as it does not require technical documentation

💵 Compensation & Benefits

Salary Range: €18,000 - €25,000 per year (approximate, based on local market research and entry-level customer support roles in Limassol)

Benefits:

Meaningful and impactful role within a regulated global fintech company
Competitive salary with a bonus schema related to the company's financial results
Amazing personal growth experience in a dynamic and multicultural environment
Professional and personal development opportunities through training programs

Working Hours: 40 hours per week, with a flexible schedule within the French working hours (9 am - 8 pm EET)

📝 Enhancement Note: The salary range provided is an estimate based on local market research and entry-level customer support roles in Limassol. The actual salary may vary depending on the candidate's qualifications and experience.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services & FinTech

Company Size: Medium (100-249 employees)

Founded: 2011

Team Structure:

Customer Support & Success: 20-50 employees (including this role)
Compliance & Risk: 10-20 employees
Marketing & Sales: 30-50 employees
IT & Development: 50-100 employees
Other departments: 50-100 employees

Development Methodology:

Agile/Scrum methodologies for software development and project management
Collaborative and cross-functional teams working on various aspects of the business
Regular team meetings and one-on-one sessions to ensure open communication and continuous improvement

Company Website: Admirals Group

📝 Enhancement Note: Admirals Group fosters a dynamic and multicultural environment, with a strong emphasis on employee development and growth. The company values creativity, innovation, and teamwork, making it an ideal place for motivated individuals seeking to advance their careers in the FinTech industry.

📈 Career & Growth Analysis

Customer Support Agent Career Level: Entry-level position focused on providing exceptional customer support and contributing to client retention and growth

Reporting Structure: This role reports directly to the Customer Support Team Lead, who is responsible for overseeing the team's performance and ensuring client satisfaction

Technical Impact: As a Customer Support Agent, you will play a crucial role in maintaining client satisfaction and driving business growth by addressing client concerns, facilitating transactions, and identifying opportunities for upselling and cross-selling products and services

Growth Opportunities:

Career Progression: Demonstrate strong performance and commitment to the role, and you may be considered for promotions or transfers to other departments within the company, such as Compliance, Marketing, or IT
Skill Development: Participate in training programs and workshops to enhance your customer support and communication skills, as well as gain exposure to other aspects of the business
Leadership Potential: Exhibit strong leadership qualities and a deep understanding of the business, and you may be considered for team lead or management positions as the company continues to grow

📝 Enhancement Note: Admirals Group offers numerous opportunities for professional development and career growth, with a strong emphasis on employee success and advancement within the organization.

🌐 Work Environment

Office Type: Modern, collaborative workspace with an open floor plan, designed to foster teamwork and communication

Office Location(s): Limassol, Cyprus

Workspace Context:

Collaborative Environment: The office features a mix of open workspaces, meeting rooms, and breakout areas, encouraging collaboration and knowledge-sharing among team members
Technology & Tools: Employees have access to state-of-the-art technology, including high-speed internet, modern hardware, and specialized software tailored to their roles
Work-Life Balance: Admirals Group promotes a healthy work-life balance, offering flexible working hours and a supportive work environment that caters to employees' personal needs

Work Schedule: Full-time position with a flexible schedule within the French working hours (9 am - 8 pm EET)

📝 Enhancement Note: Admirals Group's Limassol office provides an engaging and collaborative work environment that supports employees' professional growth and personal well-being.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief phone or video call to assess your communication skills and cultural fit with the company
Language Assessment: A language test to evaluate your French and English proficiency levels
Behavioral Interview: A structured interview focusing on your problem-solving skills, customer support experience, and cultural fit with the company
Final Decision: A final review of your application materials and interview performance to determine your fit for the role

Portfolio Review Tips: Not applicable for this role, as it does not require a web portfolio

Technical Challenge Preparation: Not applicable for this role, as it does not involve technical challenges

ATS Keywords: Customer Support, French Language, English Language, Client Communication, Problem-Solving, Compliance, Retention, Cross-Sell, Upsell, MS Office, PC Knowledge, Forex Knowledge

📝 Enhancement Note: Admirals Group's interview process is designed to assess your communication skills, cultural fit, and problem-solving abilities, ensuring that you are the right candidate for the Customer Support Agent role.

🛠 Technology Stack & Web Infrastructure

Customer Support Tools:

CRM software (e.g., Salesforce, Zendesk, or HubSpot)
Customer support ticketing system (e.g., Zendesk, Freshdesk, or Jira Service Desk)
Communication platforms (e.g., Skype, Zoom, or Google Meet)
Collaboration tools (e.g., Microsoft Teams, Slack, or Google Workspace)

Office Suite:

Microsoft Office (Word, Excel, PowerPoint) or Google Workspace ( Docs, Sheets, Slides)

📝 Enhancement Note: While this role does not require proficiency in specific web development or server administration technologies, a basic understanding of customer support tools and office suites is essential for success in this position.

👥 Team Culture & Values

Customer Support Values:

Exceptional Customer Service: Provide outstanding support to clients, ensuring their satisfaction and loyalty
Problem-Solving: Demonstrate strong problem-solving skills and a proactive approach to addressing client concerns
Adaptability: Remain flexible and adaptable in the face of changing client needs and market conditions
Continuous Learning: Stay up-to-date with industry trends and best practices, continuously improving your customer support skills

Collaboration Style:

Cross-Functional Collaboration: Work closely with other departments, such as Compliance, Marketing, and IT, to ensure client satisfaction and business growth
Teamwork: Foster a collaborative and supportive work environment, with a focus on collective success and mutual growth
Open Communication: Encourage open and honest communication among team members, promoting transparency and accountability

📝 Enhancement Note: Admirals Group's customer support team values exceptional customer service, problem-solving, adaptability, and continuous learning, fostering a collaborative and supportive work environment that prioritizes collective success and mutual growth.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Language Barrier: Overcome language barriers and communicate effectively with clients from diverse backgrounds and cultural contexts
High Volume of Inquiries: Manage a high volume of client inquiries, maintaining efficiency and professionalism under pressure
Regulatory Compliance: Ensure adherence to regulations and compliance standards, balancing client needs with legal and ethical requirements

Learning & Development Opportunities:

Language Skills: Enhance your French and English language skills through regular practice and exposure to diverse client interactions
Customer Support Techniques: Develop and refine your customer support techniques, learning from experienced team members and industry best practices
Industry Knowledge: Gain a deep understanding of the financial services industry, staying up-to-date with market trends and regulatory changes

📝 Enhancement Note: Admirals Group offers numerous opportunities for professional growth and development, with a strong emphasis on language skills, customer support techniques, and industry knowledge.

💡 Interview Preparation

Technical Questions:

Language Proficiency: Demonstrate your proficiency in French and English through conversation and written exercises
Problem-Solving: Present examples of your problem-solving skills in customer support scenarios, showcasing your ability to think critically and find creative solutions
Regulatory Knowledge: Display your understanding of relevant regulations and compliance standards, highlighting your ability to balance client needs with legal and ethical requirements

Company & Culture Questions:

Company Values: Explain how you embody Admirals Group's core values, such as creativity, innovation, and teamwork, in your daily work and personal life
Cultural Fit: Describe how you would contribute to the company's dynamic and multicultural environment, emphasizing your adaptability and openness to new experiences
Long-Term Goals: Discuss your long-term career goals and how this role at Admirals Group fits into your overall professional development plan

Portfolio Presentation Strategy: Not applicable for this role, as it does not require a web portfolio

📝 Enhancement Note: Admirals Group's interview process is designed to assess your language proficiency, problem-solving skills, regulatory knowledge, cultural fit, and long-term goals, ensuring that you are the right candidate for the Customer Support Agent role.

📌 Application Steps

To apply for this Customer Support Agent, French Speaking position at Admirals Group:

Submit your application through the Admirals Group job portal
Prepare for the phone/video screen by practicing your communication skills and familiarizing yourself with the company's values and culture
Research the financial services industry and Admirals Group's products and services to demonstrate your knowledge and enthusiasm during the behavioral interview
Review your language skills and problem-solving techniques to ensure you can effectively communicate with clients and resolve their concerns
Consider your long-term career goals and how this role at Admirals Group aligns with your professional development plan

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Support Agent, French Speaking