📍 Job Overview

Job Title: Customer Support Agent (French Speaker)
Company: Pandas
Location: Athens, Attikí, Greece
Job Type: On-site
Category: Customer Support
Date Posted: July 9, 2025
Experience Level: Entry-level (0-2 years)
Remote Status: On-site

🚀 Role Summary

Pandemic-proof role in the growing re-commerce industry
Crucial part of Pandas' AI-powered smart device trade-in service
Global impact on mobile device ecosystem sustainability
French language skills essential for supporting business partners in France and French-speaking regions
Fast-paced environment requiring adaptability and autonomy

📝 Enhancement Note: This role offers an exciting opportunity to contribute to a more sustainable future while honing customer support skills in a dynamic, tech-driven environment.

💻 Primary Responsibilities

Device evaluation using Pandas' AI-powered grading software to assess device condition accurately
Service performance monitoring to ensure seamless operations worldwide
Partner support via customer support application, email, or phone to resolve inquiries and concerns
Troubleshooting guidance to help partners resolve issues efficiently
Quality standard maintenance by adhering to company policies and procedures

📝 Enhancement Note: This role requires strong attention to detail, excellent communication skills, and a problem-solving mindset to excel in device evaluation and partner support.

🎓 Skills & Qualifications

Education: High school diploma or equivalent qualification

Experience: Entry-level or no experience required

Required Skills:

Fluent in spoken and written French
Proficient in spoken and written English
Passion for smartphones and technology
Autonomous work in fast-paced environments
Ability to work during French retail hours

Preferred Skills:

Previous customer support experience
Familiarity with mobile device trade-in processes
Knowledge of mobile device models and specifications

📝 Enhancement Note: While not required, previous customer support experience and mobile device knowledge can accelerate learning and contribute to better performance in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Customer support case studies demonstrating problem-solving skills and successful resolution of complex issues
Language proficiency samples showcasing excellent communication in French and English
Troubleshooting guides or walkthroughs illustrating your ability to explain technical concepts clearly

Technical Documentation:

Process documentation outlining your approach to device evaluation and service performance monitoring
Troubleshooting guides detailing your methods for resolving common issues and supporting partners effectively

📝 Enhancement Note: As this role focuses on customer support and troubleshooting, your portfolio should emphasize problem-solving skills, language proficiency, and effective communication strategies.

💵 Compensation & Benefits

Salary Range: €20,000 - €25,000 per year (Based on entry-level customer support roles in Athens, Greece, with consideration for language skills and industry standards)

Benefits:

Private health insurance
Self-development budget for online courses, books, summits, etc.
Refurbished smartphone and top-of-the-line equipment
Opportunity for growth in a fast-scaling re-commerce startup

Working Hours: 40 hours per week, with a focus on French retail hours

📝 Enhancement Note: The salary range is estimated based on entry-level customer support roles in Athens, Greece, considering the requirement for bilingual language skills and industry standards for re-commerce startups.

🎯 Team & Company Context

🏢 Company Culture

Industry: Re-commerce and mobile device trade-in services, with a focus on sustainability and circular economy

Company Size: Small to medium-sized startup (51-200 employees)

Founded: 2020

Team Structure:

Customer Support Team: Responsible for device evaluation, partner support, and service performance monitoring
AI & Software Development Team: Develops and maintains Pandas' AI-powered grading software and service platforms
Business Development & Partnerships Team: Establishes and maintains relationships with business partners worldwide

Development Methodology:

Agile development processes for software and service improvements
Continuous integration and deployment (CI/CD) pipelines for efficient updates and releases
Regular team meetings and retrospectives to foster collaboration and continuous improvement

Company Website: Pandas

📝 Enhancement Note: Pandas fosters a collaborative and innovative work environment, with a strong focus on sustainability and customer support excellence.

📈 Career & Growth Analysis

Customer Support Agent Career Level: Entry-level role with a focus on device evaluation, partner support, and service performance monitoring

Reporting Structure: Reports directly to the Customer Support Team Lead, with close collaboration with the AI & Software Development Team and Business Development & Partnerships Team

Technical Impact: Direct impact on the quality and reliability of Pandas' global smart device trade-in service, ensuring seamless operations and supporting business partners effectively

Growth Opportunities:

Team Lead Promotion: Proven performance and leadership skills may lead to a promotion within the Customer Support Team
Cross-functional Collaboration: Opportunities to work closely with other teams, such as AI & Software Development or Business Development & Partnerships, to drive service improvements and innovation
Career Development: Pandas offers a self-development budget to support continuous learning and growth within the re-commerce industry

📝 Enhancement Note: This role offers a strong foundation for a career in customer support, with opportunities for growth and development within Pandas' fast-scaling re-commerce startup.

🌐 Work Environment

Office Type: Modern, collaborative workspace with a focus on employee well-being and comfort

Office Location(s): Athens, Greece

Workspace Context:

Device Evaluation Stations: Equipped with top-of-the-line equipment for accurate device assessment using Pandas' AI-powered grading software
Collaborative Spaces: Designed for team meetings, brainstorming sessions, and cross-functional collaboration
Training & Development Areas: Dedicated spaces for workshops, webinars, and other learning opportunities

Work Schedule: 40 hours per week, with a focus on French retail hours to support business partners effectively

📝 Enhancement Note: Pandas' work environment encourages collaboration, innovation, and continuous learning, with a strong focus on employee well-being and comfort.

📄 Application & Technical Interview Process

Interview Process:

Application Review: Pandas will review your application, focusing on your language skills, passion for technology, and customer support experience (if any)
Phone or Video Screen: A brief conversation to assess your communication skills, language proficiency, and cultural fit
In-depth Interview: A more comprehensive discussion about your problem-solving skills, troubleshooting experience, and approach to customer support
Final Decision: Pandas will make a hiring decision based on your interview performance and cultural fit

Portfolio Review Tips:

Language Proficiency: Highlight your excellent communication skills in French and English through case studies, translations, or other relevant samples
Problem-Solving: Showcase your ability to resolve complex issues by presenting customer support case studies or troubleshooting guides
Customer Support Experience: If applicable, demonstrate your experience in customer support roles, emphasizing your ability to handle diverse customer inquiries and concerns

Technical Challenge Preparation:

Language Assessment: Be prepared to demonstrate your proficiency in French and English through conversations, writing samples, or translations
Troubleshooting Scenarios: Familiarize yourself with common mobile device issues and practice explaining technical concepts clearly and concisely
Customer Support Role-play: Prepare for role-play scenarios that simulate supporting business partners and resolving their inquiries or concerns

ATS Keywords: Customer Support, French, English, Troubleshooting, Device Evaluation, Partner Support, Re-commerce, Mobile Devices, Sustainability, Problem-Solving

📝 Enhancement Note: Pandas' interview process focuses on assessing your language skills, problem-solving abilities, and cultural fit, with a strong emphasis on customer support and troubleshooting skills.

🛠 Technology Stack & Web Infrastructure

Customer Support Tools:

Pandas' AI-powered Grading Software: Used for device evaluation and condition assessment
Customer Support Application: Platform for communicating with business partners, tracking issues, and managing service performance
Email & Phone Communication: Tools for supporting business partners via email or phone calls

Office Equipment:

Refurbished Smartphones: Provided for device evaluation and testing purposes
Top-of-the-line Equipment: Desktops, monitors, and other office equipment to ensure optimal performance and comfort

📝 Enhancement Note: As this role focuses on customer support and device evaluation, the technology stack and web infrastructure are primarily centered around Pandas' AI-powered grading software and customer support tools.

👥 Team Culture & Values

Customer Support Values:

Excellence in Customer Support: A commitment to providing outstanding service and support to business partners
Attention to Detail: A strong focus on accurate device evaluation and issue resolution
Continuous Learning: A passion for staying up-to-date with the latest mobile device trends and technologies
Collaboration: A willingness to work closely with other teams to drive service improvements and innovation

Collaboration Style:

Cross-functional Collaboration: Regular interaction with other teams, such as AI & Software Development or Business Development & Partnerships, to drive service improvements and innovation
Knowledge Sharing: Regular team meetings and workshops to share best practices, troubleshooting techniques, and customer support strategies
Continuous Feedback: Regular performance reviews and open communication channels to foster growth and development

📝 Enhancement Note: Pandas fosters a collaborative and innovative work environment, with a strong focus on customer support excellence, continuous learning, and cross-functional collaboration.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Device Evaluation: Accurately assessing the condition of mobile devices using Pandas' AI-powered grading software
Troubleshooting: Resolving complex issues and supporting business partners effectively in a fast-paced environment
Language Barriers: Overcoming communication challenges when supporting business partners in French or other languages

Learning & Development Opportunities:

Language Proficiency: Improving your French and English communication skills through regular practice and exposure to diverse customer inquiries
Mobile Device Knowledge: Expanding your understanding of mobile device models, specifications, and trade-in processes
Customer Support Skills: Developing your problem-solving abilities, active listening, and communication skills through hands-on experience and continuous learning

📝 Enhancement Note: This role presents unique challenges and growth opportunities, with a strong focus on device evaluation, troubleshooting, and language proficiency development.

💡 Interview Preparation

Technical Questions:

Language Proficiency: Questions assessing your communication skills, translation abilities, and cultural understanding in French and English
Troubleshooting Scenarios: Situational questions simulating common mobile device issues and customer support scenarios
Customer Support Strategies: Questions exploring your approach to customer support, problem-solving, and issue resolution

Company & Culture Questions:

Company Mission: Questions about your understanding of Pandas' mission, values, and commitment to sustainability
Team Dynamics: Questions assessing your ability to work collaboratively, share knowledge, and contribute to a positive work environment
Adaptability: Questions exploring your ability to thrive in a fast-paced, dynamic work environment and adapt to changing priorities and challenges

Portfolio Presentation Strategy:

Language Proficiency: Highlight your excellent communication skills in French and English through case studies, translations, or other relevant samples
Problem-Solving: Showcase your ability to resolve complex issues by presenting customer support case studies or troubleshooting guides
Customer Support Experience: If applicable, demonstrate your experience in customer support roles, emphasizing your ability to handle diverse customer inquiries and concerns

📝 Enhancement Note: Pandas' interview process focuses on assessing your language skills, problem-solving abilities, and cultural fit, with a strong emphasis on customer support and troubleshooting skills.

📌 Application Steps

To apply for this Customer Support Agent (French Speaker) position at Pandas:

Tailor Your Resume: Highlight your language skills, customer support experience, and passion for technology
Prepare Your Portfolio: Showcase your problem-solving skills, language proficiency, and customer support strategies through case studies, translations, or other relevant samples
Research Pandas: Familiarize yourself with Pandas' mission, values, and commitment to sustainability
Prepare for Interviews: Practice your language skills, troubleshooting techniques, and customer support strategies to excel in the interview process

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with Pandas before making application decisions.

Customer Support Agent (French Speaker)