Customer Support Agent - French, English and Italian H/F at Sis ID

📍 Job Overview

Job Title: Customer Support Agent - French, English and Italian H/F
Company: Sis ID
Location: Lyon, Auvergne-Rhône-Alpes, France
Job Type: On-site, Full-time
Category: Customer Support
Date Posted: 2025-06-24
Experience Level: Entry-level to 2 years
Remote Status: On-site

🚀 Role Summary

📝 Enhancement Note: This role focuses on customer support and banking verification, with a strong emphasis on multilingual communication and fraud prevention.
The Customer Support Agent will play a crucial role in certifying bank details for clients and managing incoming requests, ensuring high-quality customer support and satisfaction.
This position requires strong communication skills in French, English, and Italian, with a keen eye for detail and a commitment to preventing fraud.
The role involves working collaboratively with various teams to improve departmental efficiency and contribute to projects aimed at structuring and enhancing the department.

💻 Primary Responsibilities

📝 Enhancement Note: The primary responsibilities revolve around banking verification, customer support, and process improvement.
Banking Verification: Certify bank details for clients by verifying and validating information accurately and securely.
Customer Support: Manage incoming requests, answer questions, and provide assistance to clients, ensuring high-quality support and satisfaction throughout the certification process.
Process Improvement: Contribute to projects aimed at structuring and improving the department, including revising processes and launching new ideas to enhance overall efficiency.

🎓 Skills & Qualifications

Education: A high school diploma or equivalent is required, with a preference for candidates holding a bachelor's degree in a relevant field.

Experience: Entry-level to 2 years of experience in customer support, banking, or a related field is preferred.

Required Skills:

📝 Enhancement Note: Strong communication skills in French, English, and Italian are essential for this role.
Integrity and professionalism in handling sensitive banking information
Autonomous, persistent, and organized work ethic
Strong computer skills and proficiency with relevant software tools
Excellent written and verbal communication skills in French, English, and Italian
Ability to work effectively in a team and collaborate with various departments

Preferred Skills:

Proficiency in an additional language
Experience in customer support, banking, or a related field
Knowledge of fraud prevention techniques and best practices

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: As this role focuses on customer support and banking verification, a portfolio is not typically required. However, demonstrating strong communication skills and relevant experience through case studies or testimonials can be beneficial.

💵 Compensation & Benefits

Salary Range: The salary range is €1,800 to €2,000 per month, based on the provided information.

Benefits:

Work in the heart of Lyon, the most attractive city in France
Tickets-Restaurants at €9 per day, 60% covered by the employer
50% reimbursement of transport costs
6 additional days of vacation per year
Holiday bonus according to SYNTEC convention
A welcoming and friendly work environment

Working Hours: Full-time, with standard office hours and the possibility of working additional hours to meet project deadlines or maintenance windows.

🎯 Team & Company Context

🏢 Company Culture

Industry: Sis ID operates in the financial technology sector, focusing on digital solutions for fraud prevention in banking transactions.

Company Size: With 75 employees, Sis ID offers a mid-sized company environment, providing opportunities for growth and collaboration.

Founded: In 2016, Sis ID was created by 13 directors of finance and treasurers from the CAC 40 companies.

Team Structure:

A dedicated Customer Support team, working closely with various departments, including Sales, Marketing, and Product Development.
A flat organizational structure, encouraging open communication and collaboration.

Development Methodology:

Agile methodologies, with a focus on continuous improvement and adaptation to client needs.
Regular team meetings and one-on-one sessions to ensure open communication and address any concerns or ideas.

Company Website: Sis ID Website

📝 Enhancement Note: Sis ID places a strong emphasis on collaboration, innovation, and customer satisfaction, with a mission to secure payments for businesses worldwide.

📈 Career & Growth Analysis

Customer Support Career Level: This entry-level position offers an opportunity to develop skills in customer support, banking verification, and fraud prevention. With experience, agents may progress to team lead or management roles within the Customer Support department.

Reporting Structure: The Customer Support Agent will report directly to the Customer Service & Support Manager and collaborate closely with other team members and departments.

Technical Impact: The role involves certifying bank details and managing customer support, directly impacting the security and satisfaction of clients' transactions.

Growth Opportunities:

Team Lead: After gaining experience and demonstrating strong leadership skills, agents may progress to team lead roles, overseeing a team of Customer Support Agents.
Manager: With further experience and a proven track record, team leads may advance to management roles, responsible for the overall strategy and success of the Customer Support department.
Specialization: Agents may also choose to specialize in specific areas, such as fraud prevention or process improvement, becoming experts in their respective fields.

📝 Enhancement Note: Sis ID offers opportunities for career progression and growth within the Customer Support department and the company as a whole.

🌐 Work Environment

Office Type: Sis ID's office is located in the heart of Lyon, offering a modern and collaborative work environment.

Office Location(s): Lyon, Auvergne-Rhône-Alpes, France

Workspace Context:

📝 Enhancement Note: The Customer Support team works in an open-plan office, encouraging collaboration and communication among team members.
A dedicated workspace with access to necessary tools and software for banking verification and customer support.
Multiple monitors and testing devices available to ensure efficient and accurate work.
Regular team meetings and one-on-one sessions to foster a collaborative and supportive work environment.

Work Schedule: Full-time, with standard office hours and the possibility of working additional hours to meet project deadlines or maintenance windows. Flexibility is required to accommodate client needs and time zones.

📝 Enhancement Note: Sis ID offers a flexible work environment, with opportunities for growth and collaboration in a dynamic and innovative company.

📄 Application & Technical Interview Process

Interview Process:

First exchange: An initial conversation with Eva CURTIL, Recruitment Officer, to discuss the role and assess the candidate's fit for the position.
Second exchange and test: A follow-up conversation with Mathieu TIRARD, Customer Service & Support Manager, and Drenushe MUZACI, Customer Support Agent, followed by an orthography test to evaluate the candidate's language skills and attention to detail.

Portfolio Review Tips: As this role focuses on customer support and banking verification, a portfolio is not typically required. However, candidates may choose to provide case studies or testimonials demonstrating their strong communication skills and relevant experience.

Technical Challenge Preparation: Not applicable, as this role does not involve technical challenges.

ATS Keywords: Customer Support, Banking Verification, Fraud Prevention, Communication, Autonomy, Organization, Computer Skills, French, English, Italian

📝 Enhancement Note: The interview process for this role focuses on assessing the candidate's communication skills, language proficiency, and cultural fit within the Customer Support team.

🛠 Technology Stack & Web Infrastructure

📝 Enhancement Note: As this role focuses on customer support and banking verification, there is no specific technology stack or web infrastructure to mention.

👥 Team Culture & Values

Customer Support Values:

Integrity: Uphold the highest ethical standards in handling sensitive banking information and preventing fraud.
Professionalism: Maintain a high level of courtesy and respect in all communications with clients and team members.
Enthusiasm: Approach each task with energy and a positive attitude, contributing to a collaborative and supportive work environment.
Clear and Precise Communication: Ensure accurate and effective communication, both written and verbal, in French, English, and Italian.

Collaboration Style:

Cross-functional Integration: Work closely with various teams, including Sales, Marketing, and Product Development, to ensure client satisfaction and address any concerns or issues.
Code Review Culture: Although not directly applicable to this role, Sis ID encourages a culture of continuous improvement and learning, with regular team meetings and one-on-one sessions to discuss performance and growth opportunities.
Knowledge Sharing: Share experiences and best practices with team members to enhance overall performance and contribute to a supportive learning environment.

📝 Enhancement Note: Sis ID values strong communication, collaboration, and a commitment to customer satisfaction, with a focus on preventing fraud and ensuring the security of clients' transactions.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Banking Verification: Ensure accurate and efficient verification of bank details, with a keen eye for detail and a commitment to preventing fraud.
Customer Support: Manage incoming requests effectively, providing high-quality support and satisfaction throughout the certification process.
Process Improvement: Contribute to projects aimed at structuring and enhancing the department, requiring strong problem-solving skills and a commitment to continuous improvement.

Learning & Development Opportunities:

Language Skills: Develop proficiency in additional languages to better serve a diverse client base and enhance communication within the team.
Fraud Prevention Techniques: Stay up-to-date with the latest fraud prevention techniques and best practices to ensure the security of clients' transactions.
Process Improvement: Gain experience in process improvement and project management, contributing to the overall success of the Customer Support department.

📝 Enhancement Note: This role offers opportunities for growth and development in customer support, banking verification, and fraud prevention, with a focus on continuous learning and improvement.

💡 Interview Preparation

Technical Questions:

Communication Skills: Prepare for questions assessing your communication skills in French, English, and Italian, with a focus on written and verbal proficiency.
Customer Support Experience: Be ready to discuss your experience in customer support, banking, or a related field, highlighting your ability to manage incoming requests and provide high-quality support.
Fraud Prevention: Familiarize yourself with common fraud techniques and best practices for preventing fraud in banking transactions.

Company & Culture Questions:

Company Knowledge: Research Sis ID's mission, values, and approach to customer support and fraud prevention, demonstrating your understanding of the company's commitment to securing payments for businesses worldwide.
Team Fit: Prepare for questions assessing your cultural fit within the Customer Support team, with a focus on collaboration, communication, and a commitment to customer satisfaction.
Problem-Solving: Be ready to discuss your problem-solving skills and approach to process improvement, demonstrating your ability to contribute to the success of the Customer Support department.

Portfolio Presentation Strategy: Not applicable, as this role does not involve a portfolio presentation.

📝 Enhancement Note: The interview process for this role focuses on assessing the candidate's communication skills, language proficiency, customer support experience, and cultural fit within the Customer Support team.

📌 Application Steps

To apply for this Customer Support Agent position:

Submit your application through the provided link.
Prepare your resume, highlighting your communication skills, language proficiency, and relevant experience in customer support, banking, or a related field.
Research Sis ID's mission, values, and approach to customer support and fraud prevention, demonstrating your understanding of the company's commitment to securing payments for businesses worldwide.
Prepare for the interview process, focusing on your communication skills, customer support experience, and cultural fit within the Customer Support team.

> ⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Support Agent - French, English and Italian H/F