📍 Job Overview

• Job Title: Customer Support Agent (Fluent in Norwegian, Danish, or Finnish)
• Company: Rekryteringsgruppen
• Location: Stockholm, Sweden
• Job Type: Full-Time or Part-Time
• Category: Customer Support
• Date Posted: July 10, 2025
• Experience Level: Entry-Level to Mid-Level (0-2 years)
• Remote Status: On-site

🚀 Role Summary

• Handle incoming customer inquiries via telephone, chat, and email in Norwegian, Danish, or Finnish, regarding technical support, service information, and product specifications.
• Make outbound calls to customers for surveys and gather additional information for service reports when assigned.
• Perform back-office tasks such as RMA registration and translations when assigned.
• Provide excellent customer service and communicate professionally in written and oral form.
• Troubleshoot basic technical issues and escalate complex problems to higher support levels when necessary.

📝 Enhancement Note: This role focuses on first-line customer support, requiring strong communication skills and cultural understanding of Scandinavian languages. Fluency in English is also crucial for communicating with international customers and colleagues.

💻 Primary Responsibilities

• Customer Interaction: Handle incoming customer inquiries via telephone, chat, and email in Norwegian, Danish, or Finnish, providing technical support, service information, and product specifications.
• Outbound Calls: Make outbound calls to customers for surveys and gather additional information for service reports when assigned.
• Back-Office Tasks: Perform additional back-office tasks such as RMA registration and translations when assigned.
• Issue Resolution: Troubleshoot basic technical issues and escalate complex problems to higher support levels when necessary.
• Customer Satisfaction: Ensure high levels of customer satisfaction by providing excellent customer service and maintaining a professional demeanor.

📝 Enhancement Note: The primary focus of this role is on effective communication and issue resolution, requiring strong active listening skills and the ability to multitask.

🎓 Skills & Qualifications

Education: High school diploma or equivalent. Relevant education or training in customer service, business, or a related field is a plus.

Experience: 0-2 years of experience in customer support or a related role. Previous experience in a call center or multinational environment is beneficial.

Required Skills:

• Language Proficiency: Fluency in written and oral Norwegian, Danish, or Finnish. Fluency in more than one Scandinavian language is highly desired. Fluency in written and oral English is required.
• Communication Skills: Excellent communication skills, both written and verbal, with a professional and polite manner.
• PC Knowledge: Good level of PC knowledge in terms of Office applications and general computer usage, as well as troubleshooting.
• Customer Service: Proven customer service experience or a strong customer focus.
• Problem-Solving: Strong problem-solving skills and the ability to think critically and make decisions under pressure.

Preferred Skills:

• Multilingual: Proficiency in additional languages, especially English, is a plus.
• Call Center Experience: Previous experience working in a call center or similar environment.
• Cultural Awareness: Understanding of Scandinavian culture and customs is beneficial.

📝 Enhancement Note: While this role requires specific language skills, the preferred skills section highlights the value of multilingualism and call center experience, indicating a potential for career growth within the company.

📊 Web Portfolio & Project Requirements (N/A)

This role does not require a web portfolio or project requirements as it is focused on customer support rather than web development or server administration.

💵 Compensation & Benefits

Salary Range: According to the agreement + bonus. As this role is based in Stockholm, Sweden, the estimated salary range is SEK 25,000 - 35,000 per month (gross) for an entry-level position, based on market research and company size.

Benefits:

• Competitive salary and bonus structure.
• Opportunity for career growth within the company.
• High service level and customer focus.
• Access to additional training and development opportunities.

Working Hours: Full-time or part-time work hours, Monday - Friday, 08:00 - 17:00.

📝 Enhancement Note: The salary range is estimated based on market research and company size, taking into account the entry-level nature of the role and the required language skills. The benefits section highlights the company's focus on customer service and career growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Staffing and recruitment services.

Company Size: Medium-sized company with a focus on personal service and high-quality staffing solutions.

Founded: 2001.

Team Structure:

• The customer support team consists of first-line agents who handle customer inquiries and escalate complex problems to higher support levels when necessary.
• The team works closely with other departments, such as sales and marketing, to ensure customer satisfaction and improve products and services.

Development Methodology:

• The company follows a customer-centric approach, focusing on high service levels and customer satisfaction.
• The customer support team uses a ticketing system to manage and track customer inquiries and issues.
• The company encourages continuous learning and improvement, providing training and development opportunities for its employees.

Company Website: www.rekryteringsgruppen.com

📝 Enhancement Note: The company culture section highlights the company's focus on customer service and personal service, indicating a supportive work environment for customer support agents.

📈 Career & Growth Analysis

Customer Support Agent Career Level: Entry-level to mid-level position responsible for handling customer inquiries and providing excellent customer service. This role offers opportunities for career growth within the company, such as moving into a team leader or trainer position.

Reporting Structure: Reports directly to the customer support team leader or manager.

Technical Impact: This role has a direct impact on customer satisfaction and the company's reputation. By providing excellent customer service and resolving customer issues efficiently, the customer support agent contributes to the company's overall success.

Growth Opportunities:

• Team Leader: After gaining experience and demonstrating strong leadership skills, customer support agents may have the opportunity to become team leaders, overseeing a team of agents and contributing to the team's development and success.
• Trainer: With experience and expertise in customer support, agents may also have the opportunity to become trainers, providing training and support to new team members and helping to improve the overall quality of customer service.

📝 Enhancement Note: The career and growth analysis section highlights the potential for career growth within the company, with opportunities for advancement into team leader or trainer positions after gaining experience and demonstrating strong leadership and expertise in customer support.

🌐 Work Environment

Office Type: Modern, professional office environment with a focus on collaboration and teamwork.

Office Location(s): Stockholm, Sweden.

Workspace Context:

• Collaboration: The customer support team works closely together, sharing knowledge and best practices to ensure high service levels and customer satisfaction.
• Tools & Equipment: The team uses a ticketing system to manage and track customer inquiries and issues, as well as other tools and software to support their work.
• Work-Life Balance: The company offers flexible work arrangements, such as part-time work, to support a healthy work-life balance.

Work Schedule: Full-time or part-time work hours, Monday - Friday, 08:00 - 17:00, with the possibility of working overtime during peak periods.

📝 Enhancement Note: The work environment section highlights the company's focus on collaboration and teamwork, as well as the availability of flexible work arrangements to support a healthy work-life balance.

📄 Application & Technical Interview Process

Interview Process:

1. Phone/Video Screen: A short phone or video call to assess language proficiency and cultural fit.
2. In-depth Interview: A more in-depth interview to discuss the role, the company, and the candidate's skills and experience. This may include a language test or role-play scenarios.
3. Final Interview: A final interview with the hiring manager or a panel of interviewers to make a final decision.

Portfolio Review Tips: N/A (This role does not require a web portfolio or project requirements.)

Technical Challenge Preparation: N/A (This role does not require technical challenges or coding exercises.)

ATS Keywords: Customer Support, Fluency in Norwegian, Fluency in Danish, Fluency in Finnish, Fluency in English, Technical Support, Service Information, Pre-sale Information, RMA Registration, Translations, Customer Satisfaction, Back-office Tasks, Call Center, Multilingual, Problem-Solving, Decision-Making, Critical Thinking, Communication Skills, PC Knowledge, Troubleshooting.

📝 Enhancement Note: The application and interview process section highlights the importance of language proficiency and cultural fit for this role, with a focus on assessing the candidate's communication skills and problem-solving abilities.

🛠 Technology Stack & Web Infrastructure (N/A)

This role does not require a specific technology stack or web infrastructure, as it is focused on customer support rather than web development or server administration.

👥 Team Culture & Values

Customer Support Values:

• Customer Focus: Always put the customer first and strive to provide excellent customer service.
• Professionalism: Maintain a professional and polite demeanor at all times, even in challenging situations.
• Problem-Solving: Be proactive and creative in finding solutions to customer issues and concerns.
• Continuous Learning: Be open to learning and improving, both personally and professionally.

Collaboration Style:

• Teamwork: Work closely with other team members to share knowledge and best practices, ensuring high service levels and customer satisfaction.
• Communication: Maintain open and transparent communication with team members, customers, and other departments.
• Support: Provide support and assistance to team members, customers, and other departments as needed.

📝 Enhancement Note: The team culture and values section highlights the company's focus on customer service, professionalism, and continuous learning, as well as the importance of teamwork and collaboration in achieving high service levels and customer satisfaction.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Language Barriers: Overcome language barriers and communicate effectively with customers in Norwegian, Danish, or Finnish, as well as English.
• High Call Volume: Handle a high volume of customer inquiries and maintain a high level of service and professionalism under pressure.
• Problem-Solving: Troubleshoot complex customer issues and find creative solutions to resolve them efficiently.

Learning & Development Opportunities:

• Language Development: Improve language skills in Norwegian, Danish, Finnish, and English through on-the-job training and external courses.
• Customer Service Training: Participate in customer service training and workshops to improve skills and knowledge.
• Career Development: Pursue career development opportunities within the company, such as moving into a team leader or trainer position.

📝 Enhancement Note: The challenges and growth opportunities section highlights the importance of language proficiency and problem-solving skills in this role, as well as the potential for career growth and development within the company.

💡 Interview Preparation

Technical Questions:

• Language Proficiency: Be prepared to demonstrate your language skills in Norwegian, Danish, Finnish, and English through conversation, writing samples, or a language test.
• Customer Service Scenarios: Practice responding to customer service scenarios and role-playing exercises to demonstrate your problem-solving skills and customer focus.
• Company Knowledge: Research the company and its products or services to show your interest and understanding of the role.

Company & Culture Questions:

• Company Culture: Be prepared to discuss the company's culture and values, and how you can contribute to them as a customer support agent.
• Customer Focus: Explain how you prioritize customer satisfaction and go above and beyond to meet customer needs.
• Teamwork: Describe your experience working in a team environment and how you collaborate with others to achieve common goals.

Portfolio Presentation Strategy: N/A (This role does not require a web portfolio or project requirements.)

📝 Enhancement Note: The interview preparation section focuses on language proficiency, customer service skills, and company knowledge, with a emphasis on demonstrating the candidate's ability to communicate effectively and provide excellent customer service.

📌 Application Steps

To apply for this customer support agent position:

1. Submit your application through the application link provided.
2. Prepare a cover letter or application statement highlighting your language skills, customer service experience, and cultural understanding of Scandinavian languages.
3. Research the company and its products or services to demonstrate your interest and understanding of the role.
4. Prepare for the phone or video screen by practicing your language skills and customer service scenarios.
5. Prepare for the in-depth interview by reflecting on your experiences and accomplishments in customer support, as well as your career goals and aspirations.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.