📍 Job Overview

Job Title: Customer Support Agent (English)
Company: Quarks
Location: Ukraine
Job Type: Full-Time
Category: Customer Support
Date Posted: August 1, 2025
Experience Level: Entry Level (0-2 years)
Remote Status: Remote Solely

🚀 Role Summary

Provide high-quality customer support to Quarks' website users via tickets and emails
Resolve user issues, determine the root cause, and explain the best solution
Interact with customers, answer FAQs, and resolve payment issues
Work remotely with a flexible schedule, no night shifts, and paid days off

📝 Enhancement Note: This role requires strong communication skills, problem-solving abilities, and a customer-focused mindset. Familiarity with online dating platforms and payment systems would be beneficial.

💻 Primary Responsibilities

Customer Support: Handle customer inquiries and complaints via tickets and emails, ensuring user satisfaction and loyalty
Issue Resolution: Diagnose and troubleshoot user problems, providing clear and concise solutions
Payment Issue Resolution: Assist users with payment-related issues, such as refunds, subscriptions, and billing inquiries
FAQs and User Interaction: Answer frequently asked questions and engage with users to understand their needs and preferences

📝 Enhancement Note: This role requires strong written communication skills, as well as the ability to multitask and manage multiple support tickets simultaneously.

🎓 Skills & Qualifications

Education: High school diploma or equivalent; relevant coursework in customer service, communication, or a related field is a plus

Experience: No prior experience required; recent graduates and students are welcome to apply

Required Skills:

English language proficiency at a B1-B2 level
Strong written communication skills
Problem-solving abilities and attention to detail
Basic computer literacy and familiarity with email clients
Availability of a personal computer and stable internet connection

Preferred Skills:

Previous customer support experience, preferably in an online environment
Familiarity with online dating platforms and payment systems
Knowledge of CRM software and helpdesk tools
Experience working remotely and managing time effectively

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: Competitive salary, with an estimated range of ₴25,000 - ₴35,000 per month (based on industry standards for entry-level customer support roles in Ukraine)

Benefits:

Monthly bonus based on performance
Paid days off and vacation time
Comfortable work schedule with no night shifts
Open and feedback-driven work environment

📝 Enhancement Note: The salary range provided is an estimate based on market research for entry-level customer support roles in Ukraine. The actual salary may vary depending on the candidate's qualifications and performance.

🎯 Team & Company Context

Company Culture: Quarks values trust, competence, and a sense of humor in their team. They foster an open and feedback-driven work environment.

Team Structure: The customer support team consists of support agents and a team lead. The team works remotely and collaborates using various communication and project management tools.

Development Methodology: Quarks follows an Agile/Scrum methodology for product development, with a focus on continuous improvement and user-centric design.

Company Website: https://quarks.tech/

📝 Enhancement Note: Quarks' customer support team plays a crucial role in ensuring user satisfaction and driving product improvement. This role offers an excellent opportunity to gain experience in customer support and contribute to the company's growth.

📈 Career & Growth Analysis

Customer Support Agent Career Level: This role is an entry-level position in the customer support field. It provides an excellent opportunity to develop communication skills, problem-solving abilities, and customer service expertise.

Reporting Structure: The Customer Support Agent reports directly to the Support Team Lead.

Technical Impact: This role has a direct impact on user satisfaction and retention. By providing excellent customer support, the Customer Support Agent contributes to the overall success of Quarks' products and services.

Growth Opportunities:

Develop strong communication skills and gain experience in customer support
Learn about online dating platforms, payment systems, and customer service best practices
Advance to a Support Team Lead or Quality Assurance role within the customer support team
Explore opportunities in other departments, such as product development or marketing, as the company grows

📝 Enhancement Note: This role offers numerous growth opportunities for individuals looking to build a career in customer support or related fields. By joining Quarks, candidates can gain valuable experience and develop essential skills in a dynamic and supportive work environment.

🌐 Work Environment

Office Type: Fully remote work environment with no physical office

Office Location(s): Anywhere in the world

Workspace Context:

Remote work requires a personal computer and stable internet connection
The customer support team uses various communication and project management tools to collaborate and manage support tickets
Quarks fosters a collaborative and inclusive work environment, with regular team meetings and open lines of communication

Work Schedule: Flexible work schedule with no night shifts, allowing for a healthy work-life balance

📝 Enhancement Note: Quarks' remote work environment offers candidates the flexibility to work from anywhere in the world, providing a unique opportunity to balance personal and professional responsibilities.

📄 Application & Technical Interview Process

Interview Process:

English Written Test: A short English written test to assess language proficiency and communication skills
Interview with Support Team Lead: An interview to discuss the role, expectations, and the candidate's fit within the team

Portfolio Review Tips: N/A for this role

Technical Challenge Preparation: N/A for this role

ATS Keywords: Customer Support, Problem Solving, Communication, Email Support, User Interaction, Payment Issue Resolution, Remote Work, Customer Service, User Satisfaction, Issue Resolution, FAQs, Online Dating, Payment Systems, CRM, Helpdesk Tools

📝 Enhancement Note: Quarks' interview process is designed to assess the candidate's communication skills, problem-solving abilities, and cultural fit within the team. By focusing on these key areas, candidates can demonstrate their suitability for the role and increase their chances of success.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Customer Support Values:

User-Centric: Focus on understanding and addressing user needs and preferences
Problem-Solving: Actively seek solutions to user issues and complaints
Communication: Maintain clear, concise, and professional communication with users
Empathy: Show understanding and compassion towards users, putting yourself in their shoes

Collaboration Style:

Teamwork: Collaborate with the customer support team to share knowledge and best practices
Communication: Maintain open and transparent communication with team members and stakeholders
Continuous Learning: Stay up-to-date with industry trends and best practices in customer support

📝 Enhancement Note: Quarks' customer support team values strong communication, problem-solving, and a user-centric approach. By embracing these values, candidates can excel in their role and contribute to the team's success.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Handling a high volume of support tickets and maintaining user satisfaction
Troubleshooting complex user issues and providing clear and concise solutions
Resolving payment-related issues and ensuring accurate and timely processing

Learning & Development Opportunities:

Develop strong communication and problem-solving skills
Gain experience in customer support and related fields
Learn about online dating platforms, payment systems, and customer service best practices
Explore opportunities for career advancement within the customer support team or other departments

📝 Enhancement Note: Quarks offers numerous challenges and growth opportunities for individuals looking to build a career in customer support or related fields. By embracing these challenges and seeking continuous learning, candidates can excel in their role and contribute to the company's success.

💡 Interview Preparation

Technical Questions:

English Language Proficiency: Demonstrate strong written communication skills and an understanding of English grammar, vocabulary, and syntax
Problem-Solving: Provide examples of how you have resolved complex user issues in the past
Customer Service Experience: Share your experience in customer support or related fields, highlighting your ability to maintain user satisfaction and resolve complaints

Company & Culture Questions:

Quarks' Products: Demonstrate an understanding of Quarks' products and their unique features
Customer Support Philosophy: Explain your approach to customer support and how you maintain user satisfaction
Teamwork: Describe your experience working in a team environment and your ability to collaborate with others

Portfolio Presentation Strategy: N/A for this role

📝 Enhancement Note: Quarks' interview process focuses on assessing the candidate's communication skills, problem-solving abilities, and cultural fit within the team. By preparing for these key areas, candidates can demonstrate their suitability for the role and increase their chances of success.

📌 Application Steps

To apply for this Customer Support Agent (English) position:

Submit your application through the application link provided in the job listing
Prepare for the English written test by reviewing English grammar, vocabulary, and syntax
Research Quarks' products and customer support philosophy to demonstrate your understanding and enthusiasm for the role
Prepare examples of your problem-solving abilities and customer service experience to share during the interview

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Support Agent (English)