Customer Support Agent (d/m/w) - befristet / remote at Löwenanteil

📍 Job Overview

Job Title: Customer Support Agent (d/m/w) - befristet / remote
Company: Löwenanteil
Location: Germany
Job Type: Contract
Category: Customer Support
Date Posted: 2025-08-01
Experience Level: Entry-level to 2 years
Remote Status: Remote (Germany)

🚀 Role Summary

Provide excellent customer support through various channels, including email, WhatsApp, and live chat
Collaborate with other departments to ensure customer satisfaction and resolve issues efficiently
Be the first point of contact for customers, addressing their inquiries empathetically and reliably
Contribute to a positive and productive work environment, fostering a culture of collaboration and mutual respect

📝 Enhancement Note: This role requires strong communication skills, a proactive attitude, and the ability to work independently. Familiarity with customer support tools and a passion for customer satisfaction are essential for success in this position.

💻 Primary Responsibilities

Customer Communication: Respond to customer inquiries and complaints via email, WhatsApp, and live chat, providing clear and concise solutions
Issue Resolution: Troubleshoot and resolve customer issues, escalating complex problems to the appropriate team members when necessary
Collaboration: Work closely with other departments, such as marketing and operations, to ensure customer satisfaction and improve processes
Self-Organization: Manage your workload effectively, prioritizing tasks and meeting deadlines independently
Proactive Support: Anticipate customer needs and proactively address potential issues to minimize customer effort and maximize satisfaction

📝 Enhancement Note: This role requires strong organizational skills and the ability to multitask effectively. A proactive approach to customer support is essential for success in this position.

🎓 Skills & Qualifications

Education: A high school diploma or equivalent is required. Relevant coursework or a degree in a related field is a plus.

Experience: Previous experience in customer support or a startup environment is preferred.

Required Skills:

Excellent communication skills in German and English
Strong problem-solving skills and a proactive attitude
Familiarity with customer support tools, such as Zendesk, Shopify, or Asana
Ability to work independently and manage multiple tasks effectively
Empathy and a customer-focused mindset

Preferred Skills:

Experience in a remote work environment
Familiarity with the food industry or e-commerce
Strong typing skills and proficiency in using various communication platforms

📝 Enhancement Note: This role requires strong communication skills and a customer-focused mindset. Previous experience in customer support or a startup environment is preferred, but a willingness to learn and adapt is essential for success in this position.

📊 Web Portfolio & Project Requirements (N/A)

💵 Compensation & Benefits

Salary Range: The salary for this position is not specified. However, based on market research for entry-level customer support roles in Germany, the estimated salary range is €2,000 - €2,500 per month (gross).

Benefits:

Flexible Benefit Budget: A monthly budget of €50 for benefits of your choice
Employee Discount: A significant discount on Löwenanteil products
Remote Work: The option to work remotely, with the team working digitally and independently
Transparent Communication: Clear and open communication within the team and across departments
Regular Check-ins: Regular team and individual check-ins to ensure a positive work environment and address any concerns
Collegial Team: A collaborative and supportive work environment that values open communication and mutual respect

📝 Enhancement Note: The salary range for this position is estimated based on market research for entry-level customer support roles in Germany. The benefits package is designed to support a positive work-life balance and a productive work environment.

🎯 Team & Company Context

🏢 Company Culture

Industry: Löwenanteil is a rapidly growing food startup focused on providing high-quality, protein-rich meals made from the best ingredients. Their mission is to make healthy and delicious food accessible to everyone.

Company Size: Löwenanteil is a small, growing team that values collaboration, open communication, and a productive work environment. The company is looking to expand its customer support team to better serve its customers and maintain its high standards for quality and customer satisfaction.

Founded: Löwenanteil was founded in 20xx and has since grown to become one of the fastest-growing food startups in Germany.

Team Structure: The customer support team is a small, close-knit group that works collaboratively to ensure customer satisfaction and resolve issues efficiently. The team works closely with other departments, such as marketing and operations, to improve processes and maintain high standards for quality and customer service.

Development Methodology: Löwenanteil values a structured and transparent approach to work, with clear processes and open communication across departments. The company uses digital workflows and collaborative tools to ensure efficient communication and productivity.

Company Website: loewenanteil.com

📝 Enhancement Note: Löwenanteil is a small, growing company that values collaboration, open communication, and a positive work environment. The company is looking to expand its customer support team to better serve its customers and maintain its high standards for quality and customer service.

📈 Career & Growth Analysis

Customer Support Agent Career Level: This role is an entry-level to intermediate position in the customer support field. The ideal candidate will have strong communication skills, a proactive attitude, and a passion for customer satisfaction. Previous experience in customer support or a startup environment is preferred, but a willingness to learn and adapt is essential for success in this position.

Reporting Structure: This role reports directly to the Customer Support Manager, who oversees the customer support team and ensures that customer inquiries and complaints are resolved efficiently and effectively.

Technical Impact: The Customer Support Agent plays a crucial role in ensuring customer satisfaction and maintaining the company's high standards for quality and customer service. By providing excellent customer support and resolving issues efficiently, the Customer Support Agent contributes directly to the company's success and growth.

Growth Opportunities:

Career Progression: As the company grows, there may be opportunities for career advancement within the customer support team or other departments.
Skill Development: Löwenanteil values continuous learning and development. Employees are encouraged to pursue relevant training and certifications to enhance their skills and advance their careers.
Leadership Potential: As the company expands, there may be opportunities for employees to take on leadership roles and help shape the company's future.

📝 Enhancement Note: This role offers the opportunity to grow and develop within a small, dynamic company. As the company expands, there may be opportunities for career advancement and leadership roles.

🌐 Work Environment

Office Type: Löwenanteil operates a remote work environment, with the team working digitally and independently. The company values open communication, collaboration, and a positive work environment.

Office Location(s): Löwenanteil is based in Germany, with team members working remotely from various locations throughout the country.

Workspace Context:

Remote Work: Löwenanteil's remote work environment allows employees to work from the comfort of their own homes or any other location with a stable internet connection.
Collaboration Tools: The company uses collaborative tools, such as email, WhatsApp, and live chat, to ensure efficient communication and productivity.
Work-Life Balance: Löwenanteil values a healthy work-life balance and encourages employees to maintain a positive work environment.

Work Schedule: Löwenanteil offers flexible working hours, with employees expected to work up to 40 hours per week. The exact work schedule is determined on a case-by-case basis and may vary depending on the employee's needs and the company's requirements.

📝 Enhancement Note: Löwenanteil's remote work environment offers employees the flexibility to work from home or any other location with a stable internet connection. The company values open communication, collaboration, and a positive work environment.

📄 Application & Technical Interview Process

Interview Process:

Initial Screening: Applicants will be screened based on their resume and cover letter. The ideal candidate will have strong communication skills, a proactive attitude, and previous experience in customer support or a startup environment.
Phone or Video Screen: Shortlisted candidates will be invited for a phone or video screen to assess their communication skills and cultural fit.
Technical Assessment: Candidates will be asked to complete a technical assessment, demonstrating their ability to resolve customer issues and communicate effectively.
Final Interview: The final interview will be conducted with the Customer Support Manager, who will assess the candidate's fit for the role and the company's culture.

Portfolio Review Tips: (N/A)

Technical Challenge Preparation: (N/A)

ATS Keywords: (N/A)

📝 Enhancement Note: Löwenanteil's interview process is designed to assess the candidate's communication skills, problem-solving abilities, and cultural fit. The technical assessment and final interview will focus on the candidate's ability to resolve customer issues and communicate effectively.

🛠 Technology Stack & Web Infrastructure (N/A)

👥 Team Culture & Values

Customer Support Values:

Empathy: Löwenanteil values empathy and encourages its customer support team to approach each customer interaction with understanding and compassion.
Reliability: The company values reliability and expects its customer support team to be consistent and dependable in their communication and issue resolution.
Proactivity: Löwenanteil encourages its customer support team to be proactive in anticipating customer needs and addressing potential issues before they arise.
Continuous Learning: The company values continuous learning and encourages its customer support team to stay up-to-date with the latest trends and best practices in customer support.

Collaboration Style:

Open Communication: Löwenanteil values open and transparent communication, encouraging its team members to share their thoughts and ideas freely.
Collaborative Problem-Solving: The company encourages its team members to work together to resolve issues and improve processes.
Mutual Respect: Löwenanteil values a positive and supportive work environment, with team members treating each other with kindness and respect.

📝 Enhancement Note: Löwenanteil values open communication, collaboration, and a positive work environment. The company encourages its team members to approach each customer interaction with empathy, reliability, proactivity, and a commitment to continuous learning.

⚡ Challenges & Growth Opportunities

Technical Challenges:

High Volume of Inquiries: Löwenanteil receives a high volume of customer inquiries, and the customer support team must be able to manage their workload effectively and efficiently.
Complex Issues: The customer support team may encounter complex issues that require creative problem-solving and collaboration with other departments.
Customer Expectations: Löwenanteil's customers have high expectations for customer service, and the customer support team must be able to exceed these expectations consistently.

Learning & Development Opportunities:

On-the-Job Training: Löwenanteil offers on-the-job training and mentoring to help new team members develop their skills and adapt to the company's culture.
Workshops and Seminars: The company offers workshops and seminars to help team members stay up-to-date with the latest trends and best practices in customer support.
Career Development: Löwenanteil values career development and encourages team members to pursue relevant training and certifications to enhance their skills and advance their careers.

📝 Enhancement Note: Löwenanteil's customer support team faces several challenges, including managing a high volume of inquiries, resolving complex issues, and exceeding customer expectations consistently. However, the company offers numerous opportunities for learning and development, including on-the-job training, workshops and seminars, and career development.

💡 Interview Preparation

Technical Questions:

Customer Support Scenario: Candidates will be presented with a hypothetical customer support scenario and asked to describe how they would approach and resolve the issue.
Problem-Solving: Candidates will be asked to describe their problem-solving approach and how they would apply it to a customer support context.
Communication Skills: Candidates will be assessed on their communication skills, both written and verbal, and their ability to explain complex concepts clearly and concisely.

Company & Culture Questions:

Company Mission: Candidates will be asked to describe their understanding of Löwenanteil's mission and how they would contribute to its success.
Team Dynamics: Candidates will be asked to describe their approach to teamwork and collaboration, and how they would contribute to a positive and productive work environment.
Customer Focus: Candidates will be asked to describe their approach to customer service and how they would ensure customer satisfaction and loyalty.

Portfolio Presentation Strategy: (N/A)

📝 Enhancement Note: Löwenanteil's interview process is designed to assess the candidate's communication skills, problem-solving abilities, and cultural fit. The technical assessment and final interview will focus on the candidate's ability to resolve customer issues and communicate effectively.

📌 Application Steps

To apply for this Customer Support Agent (d/m/w) - befristet / remote position at Löwenanteil:

Submit Your Application: Visit the Löwenanteil careers page and submit your resume and cover letter through the application link provided.
Prepare for the Initial Screening: Tailor your resume and cover letter to highlight your relevant experience and skills, emphasizing your strong communication skills, proactive attitude, and customer support experience.
Research the Company: Familiarize yourself with Löwenanteil's mission, values, and customer support approach to demonstrate your understanding and enthusiasm for the role during the phone or video screen.
Prepare for the Technical Assessment: Brush up on your customer support skills and prepare for a technical assessment that focuses on your ability to resolve customer issues and communicate effectively.
Final Interview Preparation: Review Löwenanteil's company culture, values, and customer support approach to ensure a strong fit with the company's mission and expectations.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Support Agent (d/m/w) - befristet / remote