Customer Support Agent, Bulgarian Speaking at Admirals Group

📍 Job Overview

Job Title: Customer Support Agent, Bulgarian Speaking
Company: Admirals Group
Location: Bucharest, Romania
Job Type: Full-Time
Category: Customer Support
Date Posted: June 19, 2025

🚀 Role Summary

Admirals Group, a global FinTech company, is seeking a customer-oriented Bulgarian-speaking Customer Support Agent to join their dynamic team. As a leading player in the financial services industry, Admirals Group offers easy-to-use, affordable, and secure personal financial management solutions. The Customer Support Agent will provide exceptional support to customers in Bulgarian via multiple channels, ensuring a positive resolution to their inquiries and complaints.

💻 Primary Responsibilities

Customer Communication: Provide exceptional customer support in Bulgarian language via phone, email, and live chat.
Issue Resolution: Assist customers with inquiries, troubleshoot issues, and provide appropriate solutions promptly.
Complaint Resolution: Resolve customer complaints and ensure a positive resolution.
Process Improvement: Collaborate with team members to identify and implement process improvements to enhance customer experience.
Record Keeping: Maintain accurate and up-to-date customer records in the CRM system.
Industry Knowledge: Stay up-to-date with industry trends and regulatory changes to effectively address customer queries.

📝 Enhancement Note: This role requires strong communication and problem-solving skills, as well as a customer-oriented mindset to provide excellent support and resolve issues efficiently.

🎓 Skills & Qualifications

Education: High school diploma or equivalent.

Experience: Proven experience in a customer support role, preferably in the financial services industry.

Required Skills:

Fluent in Bulgarian language, both spoken and written.
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Familiarity with CRM systems and other customer support tools.
Ability to work independently as well as part of a team.
Flexibility to work in rotating shifts and weekends.

Preferred Skills:

Previous experience in a customer support role within the financial services industry.
Knowledge of financial products and services.
Proficiency in additional languages.

📝 Enhancement Note: While a high school diploma is the minimum requirement, candidates with relevant experience and a strong customer support background may be considered.

📊 Web Portfolio & Project Requirements (N/A)

This section is not applicable for a Customer Support Agent role.

💵 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be between 15,000 RON and 20,000 RON per year, based on industry standards for customer support roles in Bucharest, Romania.

Benefits:

Competitive salary and benefits package.
Opportunity to work in a dynamic, international environment.
Career growth opportunities within a rapidly expanding FinTech company.

Working Hours: The role requires flexibility to work in rotating shifts and weekends, with a standard workweek of 40 hours.

📝 Enhancement Note: The salary range provided is an estimate based on market research for customer support roles in Bucharest, Romania. The actual salary may vary depending on the candidate's experience and skills.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services, FinTech.

Company Size: Medium (100-249 employees).

Founded: 2010.

Team Structure:

Customer Support Team: Responsible for providing exceptional customer support via multiple channels.
Product & Development Team: Focuses on creating and improving financial products and services.
Marketing & Sales Team: Promotes Admirals Group's products and services to attract and retain customers.
Compliance & Risk Team: Ensures the company operates within regulatory guidelines and manages risk.

Development Methodology: Agile methodologies are used to continuously improve and develop Admirals Group's products and services.

Company Website: Admirals Group

📝 Enhancement Note: Admirals Group is a growing FinTech company with a strong focus on customer support and continuous improvement. The company's dynamic and international environment offers opportunities for career growth and development.

📈 Career & Growth Analysis

Customer Support Career Level: This role is an entry-level position in the customer support career path. It provides an excellent opportunity to gain experience in customer support and develop strong communication and problem-solving skills.

Reporting Structure: The Customer Support Agent will report directly to the Customer Support Team Lead and work closely with other team members to ensure exceptional customer support.

Technical Impact: The Customer Support Agent will have a direct impact on customer satisfaction and loyalty by providing excellent support and resolving issues efficiently. They will also contribute to process improvements to enhance the overall customer experience.

Growth Opportunities:

Career Progression: With experience and strong performance, the Customer Support Agent may progress to a Team Lead or Supervisor role within the customer support team.
Skill Development: The role offers opportunities to develop strong communication, problem-solving, and customer support skills, which are valuable in various roles within the financial services industry.
Product Knowledge: The Customer Support Agent will gain a deep understanding of Admirals Group's financial products and services, which can lead to opportunities in other departments, such as Product & Development or Marketing & Sales.

📝 Enhancement Note: The Customer Support Agent role is an excellent entry point into the financial services industry, offering opportunities for career growth and development within a dynamic and expanding FinTech company.

🌐 Work Environment

Office Type: Admirals Group's office is a modern, collaborative workspace designed to facilitate teamwork and innovation.

Office Location(s): Bucharest, Romania.

Workspace Context:

Collaboration: The office features open-plan workspaces that encourage teamwork and collaboration among customer support agents and other departments.
Tools & Equipment: Customer support agents have access to the necessary tools and equipment, such as computers, phones, and headsets, to provide exceptional customer support.
Work-Life Balance: Admirals Group offers a flexible work environment with rotating shifts and opportunities for remote work, ensuring a healthy work-life balance for its employees.

Work Schedule: The role requires flexibility to work in rotating shifts and weekends, with a standard workweek of 40 hours.

📝 Enhancement Note: Admirals Group's modern and collaborative work environment fosters teamwork and innovation, providing an excellent space for customer support agents to excel in their roles.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief phone or video call to assess communication skills and language proficiency in Bulgarian.
Behavioral Interview: A structured interview focusing on problem-solving, customer support, and teamwork skills.
Role-Play Scenario: A role-play scenario to evaluate the candidate's ability to handle customer inquiries and resolve issues effectively.
Final Interview: A final interview with the Customer Support Team Lead or Hiring Manager to discuss the candidate's fit within the team and company culture.

Portfolio Review Tips: (N/A)

Technical Challenge Preparation: (N/A)

ATS Keywords: (N/A)

📝 Enhancement Note: The interview process for the Customer Support Agent role focuses on assessing the candidate's communication skills, problem-solving abilities, and customer support experience. There are no technical challenges or portfolio requirements for this role.

🛠 Technology Stack & Web Infrastructure (N/A)

This section is not applicable for a Customer Support Agent role.

👥 Team Culture & Values

Customer Support Values:

Customer Focus: Putting the customer at the heart of every decision and action.
Integrity: Acting with honesty and transparency in all customer interactions.
Responsibility: Taking ownership of customer issues and following through until resolution.
Continuous Improvement: Constantly seeking ways to improve the customer experience and support processes.

Collaboration Style:

Teamwork: Working closely with other customer support agents and team members to ensure exceptional customer support.
Knowledge Sharing: Regularly sharing best practices and lessons learned to improve the team's performance.
Cross-Functional Collaboration: Collaborating with other departments, such as Product & Development and Marketing & Sales, to ensure customer needs are met.

📝 Enhancement Note: Admirals Group's customer support team values a customer-focused, collaborative, and continuous improvement approach to providing exceptional customer support.

⚡ Challenges & Growth Opportunities

Technical Challenges: (N/A)

Learning & Development Opportunities:

Training: Admirals Group offers training and development opportunities to help customer support agents enhance their skills and advance their careers.
Mentorship: Experienced team members provide mentorship and guidance to help new customer support agents succeed in their roles.
Career Development: The company offers opportunities for career growth and progression within the customer support team and other departments.

📝 Enhancement Note: Admirals Group provides learning and development opportunities to help customer support agents grow their skills and advance their careers within the company.

💡 Interview Preparation

Technical Questions: (N/A)

Company & Culture Questions:

How do you handle difficult or upset customers?
Can you describe a time when you went above and beyond to help a customer?
How do you stay organized and manage your time when handling multiple customer inquiries?
How do you approach learning about new products or services to better assist customers?

Portfolio Presentation Strategy: (N/A)

📝 Enhancement Note: The interview process for the Customer Support Agent role focuses on assessing the candidate's communication skills, problem-solving abilities, and customer support experience. There are no technical questions or portfolio presentation requirements for this role.

📌 Application Steps

To apply for this Customer Support Agent, Bulgarian Speaking position:

Submit your application through the application link provided.
Tailor your resume and cover letter to highlight your customer support experience, communication skills, and problem-solving abilities.
Prepare for the phone/video screen, behavioral interview, role-play scenario, and final interview by practicing common customer support scenarios and researching Admirals Group's products and services.
Research Admirals Group's company culture and values to ensure a strong fit and demonstrate your enthusiasm for the role during the interview process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Content Guidelines (IMPORTANT: Do not include this in the output)

Customer Support-Specific Focus:

Tailor every section specifically to customer support roles, emphasizing communication, problem-solving, and customer-oriented skills.
Include customer support methodologies, active listening techniques, and issue resolution strategies.
Emphasize customer support team dynamics, cross-functional collaboration with other departments, and customer experience improvement.
Address customer support career progression, skill development, and technical specialization in customer support tools and CRM systems.
Provide tactical advice for customer support interviews, role-play scenarios, and behavioral questions.

Quality Standards:

Ensure no content overlap between sections - each section must contain unique information.
Only include Enhancement Notes when making significant inferences about customer support processes, team structure, or company culture.
Be comprehensive but concise, prioritizing actionable information over descriptive text.
Strategically distribute customer support and communication-related keywords throughout all sections naturally.
Provide realistic salary ranges based on location, experience level, and customer support specialization.

Industry Expertise:

Include specific customer support tools, CRM systems, and communication techniques relevant to the role.
Address customer support career progression paths and technical leadership opportunities within customer support teams.
Provide tactical advice for customer support interviews, role-play scenarios, and behavioral questions.
Include customer support-specific interview preparation and coding challenge guidance.
Emphasize active listening, problem-solving, and customer experience design principles.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout.
Use customer support and communication industry terminology appropriately and accurately.
Include comprehensive benefits and growth opportunities relevant to customer support professionals.
Provide actionable insights that give customer support candidates a competitive advantage.
Focus on customer support team culture, cross-functional collaboration, and customer impact measurement.

Customer Support Focus & Interview Preparation:

Emphasize active listening, problem-solving, and customer experience design principles.
Include specific interview preparation strategies for customer support roles, such as role-play scenarios and behavioral questions.
Address customer support team dynamics, cross-functional collaboration, and customer experience improvement.
Focus on customer support-specific skills, such as communication, problem-solving, and issue resolution.
Include technical presentation skills and stakeholder communication for customer support projects.

Avoid:

Generic business jargon not relevant to customer support roles.
Placeholder text or incomplete sections.
Repetitive content across different sections.
Non-customer support terminology unless relevant to the specific role.
Marketing language unrelated to customer support, communication, or user experience.

Generate comprehensive, customer support-focused content that serves as a valuable resource for customer support professionals evaluating career opportunities and preparing for technical interviews in the customer support industry.

Customer Support Agent, Bulgarian Speaking