📍 Job Overview

Job Title: Customer Support Agent
Company: Social Discovery Group
Location: Buenos Aires, Argentina (Remote)
Job Type: Full-Time
Category: Customer Support
Date Posted: June 17, 2025
Experience Level: Entry Level (0-2 years)
Remote Status: Remote (Global)

🚀 Role Summary

Provide exceptional customer support to users of Social Discovery Group's global portfolio of social discovery platforms.
Communicate effectively with international customers, addressing their inquiries and resolving issues promptly.
Contribute to customer retention and promote the company's websites through outstanding service quality.

📝 Enhancement Note: This role requires a strong customer focus, excellent communication skills, and cultural sensitivity to serve a diverse, global user base.

💻 Primary Responsibilities

Customer Consultation: Act as the first point of contact for customers, addressing their questions and concerns related to the company's websites.
Issue Resolution: Troubleshoot and resolve customer issues efficiently, aiming for high customer satisfaction and retention.
Customer Promotion: Identify opportunities to promote the company's websites and services to customers.
Service Quality Maintenance: Ensure a consistently high level of service quality, contributing to the company's reputation and customer loyalty.

📝 Enhancement Note: Success in this role depends on active listening, empathy, problem-solving skills, and a proactive approach to customer service.

🎓 Skills & Qualifications

Education: High school diploma or equivalent. Relevant college degree preferred but not required.

Experience: Previous customer support experience, preferably in an international or multicultural environment.

Required Skills:

Language Skills: Fluency in English (Japanese, Spanish, or Chinese would be an asset).
Communication: Excellent written and verbal communication skills.
Typing Speed: Fast typing skills in English.
Adaptability: Quick learner, able to absorb large volumes of information.
Emotional Intelligence: Ability to psychologically analyze people and be sensitive to their emotions.
Problem-Solving: Swift navigation through difficult situations and adaptation to fluctuating circumstances.
Initiative: Stress-resistant, energetic, and proactive approach to customer service.
Attitude: 'Can-do' attitude and belief in the possibility of resolving any issue.

Preferred Skills:

Experience with customer relationship management (CRM) software.
Familiarity with social discovery platforms or similar online services.
Knowledge of remote work tools and best practices.

📝 Enhancement Note: While not explicitly stated, having a basic understanding of the company's products and services would be beneficial for providing effective customer support.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Customer Support Experience: Highlight your previous customer support experience, demonstrating your ability to handle diverse customer inquiries and resolve issues.
Language Skills: Showcase your language proficiency through translated customer interactions or multilingual customer support examples.
Problem-Solving: Provide examples of complex customer issues you've resolved, explaining your approach and the outcome.

Technical Documentation:

Process Documentation: Document your customer support processes, including communication strategies, issue resolution steps, and escalation procedures.
Customer Feedback Analysis: Demonstrate your ability to analyze customer feedback and identify trends or areas for improvement.

📝 Enhancement Note: As this role focuses on customer support rather than web development, a traditional web portfolio may not be required. However, demonstrating strong communication skills and customer support experience is crucial.

💵 Compensation & Benefits

Salary Range: The salary range for this role is not explicitly stated. Based on market research for entry-level customer support roles in Buenos Aires, Argentina, the estimated salary range is ARS 50,000 - ARS 70,000 per month (USD 350 - USD 490).

Benefits:

Convenient 5/2 shift from 11 AM - 8 PM UTC-3 with Fridays and Saturdays off.
Remote opportunity to work full-time.
28 calendar days of vacation per year.
7 wellness days per year for personal use.
Bonuses up to USD 5,000 for recommending successful applicants.
Full payment for professional training, international conferences, and meetings.
Corporate discount for English lessons.
Health benefits: up to USD 1,000 gross per year per employee for health insurance or medical expenses.
Workplace organization: equipped workplace and necessary equipment in offices or co-working locations, or reimbursement for workplace costs up to USD 1,000 gross once every 3 years.
Internal gamified gratitude system: receive bonuses from colleagues and exchange them for time off, merch, team building activities, massage certificates, etc.

📝 Enhancement Note: The provided salary range is an estimate based on market research. Actual salary may vary depending on the candidate's qualifications and the company's discretion.

🎯 Team & Company Context

🏢 Company Culture

Industry: Social Discovery Group is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. They solve problems of loneliness, isolation, and disconnection by transforming virtual intimacy into the new normal.

Company Size: With over 1,200 professionals and digital nomads working remotely from various locations worldwide, Social Discovery Group offers a dynamic and diverse work environment.

Founded: The company was founded in 2014 and has since grown into a global leader in the social discovery industry.

Team Structure:

The customer support team consists of dedicated professionals responsible for providing exceptional service to the company's users.
The team works closely with other departments, such as product development and marketing, to ensure customer needs are met and feedback is considered in the development of the company's platforms.

Development Methodology:

Social Discovery Group employs Agile methodologies to ensure efficient and effective customer support.
The company prioritizes continuous improvement and encourages feedback from both customers and employees to enhance its services and products.

Company Website: Social Discovery Group

📝 Enhancement Note: Social Discovery Group's global presence and diverse user base require customer support agents to be culturally sensitive, adaptable, and capable of communicating effectively with users from various backgrounds.

📈 Career & Growth Analysis

Customer Support Agent Role: This entry-level role provides an excellent opportunity for candidates to develop their customer support skills and gain experience working in a global, multicultural environment.

Reporting Structure: Customer Support Agents report directly to the Customer Support Manager and work closely with other support team members, as well as representatives from other departments, such as product development and marketing.

Technical Impact: Customer Support Agents play a crucial role in maintaining customer satisfaction and retention, contributing to the overall success of the company's platforms.

Growth Opportunities:

Career Progression: With experience and demonstrated skills, Customer Support Agents may advance to senior roles within the customer support department or explore opportunities in related fields, such as team leadership or quality assurance.
Skill Development: The company offers professional training, international conferences, and meetings, providing employees with opportunities to develop their skills and expand their knowledge.
Internal Mobility: Social Discovery Group's diverse portfolio of brands and services offers employees the chance to explore different roles and gain experience in various aspects of the business.

📝 Enhancement Note: While this role is entry-level, the company's global presence and diverse portfolio of brands provide ample opportunities for career growth and development.

🌐 Work Environment

Office Type: Social Discovery Group operates primarily as a remote-first company, with employees working from various locations worldwide. The company provides equipped workplaces and necessary equipment in its offices or co-working locations and offers reimbursement for workplace costs for employees working remotely.

Office Location(s): The company has offices in Cyprus, Malta, and other locations. However, this role is remote and can be performed from anywhere in the world.

Workspace Context:

Remote Work: As a remote worker, you will be responsible for maintaining a suitable workspace that facilitates effective communication and collaboration with your team.
Collaboration Tools: The company provides access to remote work tools and platforms to ensure seamless communication and collaboration among team members.
Flexible Schedule: The convenient 5/2 shift allows for a healthy work-life balance, with Fridays and Saturdays off.

Work Schedule: The work schedule is 40 hours per week, with a convenient 5/2 shift from 11 AM - 8 PM UTC-3.

📝 Enhancement Note: Social Discovery Group's remote work environment requires employees to be self-motivated, disciplined, and capable of managing their time effectively.

📄 Application & Technical Interview Process

Interview Process:

Application Review: The hiring team will review your application, focusing on your language skills, customer support experience, and problem-solving abilities.
Phone or Video Screen: A brief phone or video call to assess your communication skills, cultural fit, and understanding of the role.
Customer Support Simulation: A practical exercise to evaluate your customer support skills, problem-solving abilities, and adaptability.
Final Interview: A conversation with the hiring manager or a panel of interviewers to discuss your fit for the role, the company's culture, and your long-term career goals.

Portfolio Review Tips:

Customer Support Experience: Highlight your previous customer support experience, demonstrating your ability to handle diverse customer inquiries and resolve issues.
Language Skills: Showcase your language proficiency through translated customer interactions or multilingual customer support examples.
Problem-Solving: Provide examples of complex customer issues you've resolved, explaining your approach and the outcome.

Technical Challenge Preparation:

Customer Support Scenarios: Familiarize yourself with common customer support scenarios and practice handling them professionally and efficiently.
Language Proficiency: Brush up on your English language skills and be prepared to demonstrate your proficiency in other languages, if applicable.
Cultural Sensitivity: Research the company's global user base and be prepared to discuss how you would approach supporting customers from diverse cultural backgrounds.

ATS Keywords: (Relevant keywords for resume optimization, organized by category)

Customer Support: Customer Service, Customer Support Agent, Customer Care, Helpdesk, Customer Experience, Customer Success
Languages: English, Japanese, Spanish, Chinese, Multilingual, Bilingual
Skills: Communication, Problem-Solving, Adaptability, Cultural Sensitivity, Customer Service, Customer Support, Customer Experience
Tools: CRM, Customer Support Software, Remote Work Tools, Collaboration Platforms
Industry: Social Discovery, Online Dating, Social Media, Customer Support, Customer Service

📝 Enhancement Note: While this role is not web development or server administration-focused, including relevant customer support and language-related keywords in your resume will help optimize your application for the company's Applicant Tracking System (ATS).

🛠 Technology Stack & Web Infrastructure

As this role is focused on customer support rather than web development or server administration, there is no specific technology stack or web infrastructure to mention. However, familiarity with the following tools may be beneficial:

Customer Relationship Management (CRM) Software: Familiarity with CRM software, such as Zendesk, Salesforce, or HubSpot, can be an asset in this role.
Remote Work Tools: Proficiency in remote work tools, such as video conferencing platforms (Zoom, Google Meet), project management software (Asana, Trello), and collaboration platforms (Slack, Microsoft Teams), is essential for effective communication and collaboration with the team.

👥 Team Culture & Values

Customer Support Values:

Customer Focus: Putting customers first and ensuring their satisfaction is the top priority for Social Discovery Group's customer support team.
Empathy: Understanding and responding to customers' emotions and needs are crucial for providing exceptional customer support.
Proactivity: Anticipating customers' needs and taking initiative to resolve issues before they escalate is essential for maintaining high customer satisfaction.
Continuous Improvement: Regularly seeking feedback and continuously improving customer support processes and practices is a key aspect of the company's culture.

Collaboration Style:

Cross-Functional Collaboration: The customer support team works closely with other departments, such as product development and marketing, to ensure customer needs are met and feedback is considered in the development of the company's platforms.
Peer Support: Team members support each other by sharing knowledge, best practices, and resources to improve customer support skills and processes.
Regular Check-ins: The company encourages regular check-ins and open communication among team members to maintain a strong, supportive team culture.

📝 Enhancement Note: Social Discovery Group's customer support team values a customer-centric approach, empathy, proactivity, and continuous improvement to provide exceptional service to the company's global user base.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Language Barriers: Communicating effectively with customers from diverse linguistic and cultural backgrounds can present unique challenges.
Time Zone Differences: Supporting customers across different time zones may require flexible scheduling and effective time management.
High Volume of Inquiries: Managing a high volume of customer inquiries efficiently and effectively can be challenging, especially during peak hours or special events.
Escalation Management: Knowing when and how to escalate complex customer issues to higher-level support or other departments is crucial for ensuring timely resolution and customer satisfaction.

Learning & Development Opportunities:

Language Skills: Improving your language proficiency in English and other languages can open up opportunities for career advancement and expanded customer support responsibilities.
Customer Support Training: Participating in professional training, workshops, and conferences focused on customer support can help you develop your skills and stay up-to-date with industry best practices.
Internal Mobility: Exploring opportunities within the company's diverse portfolio of brands and services can provide exposure to new roles, skills, and industries.

📝 Enhancement Note: Overcoming technical challenges and embracing learning and development opportunities are key to growing as a customer support professional and advancing your career within Social Discovery Group.

💡 Interview Preparation

Technical Questions:

Customer Support Scenarios: Be prepared to discuss common customer support scenarios and explain how you would handle them professionally and efficiently.
Language Proficiency: Demonstrate your proficiency in English and other relevant languages through conversation and written exercises.
Cultural Sensitivity: Show your understanding of the company's global user base and discuss how you would approach supporting customers from diverse cultural backgrounds.

Company & Culture Questions:

Company Mission: Research the company's mission, values, and commitment to transforming virtual intimacy into the new normal. Be prepared to discuss how these aspects resonate with you and how you can contribute to the company's success.
Customer Support Culture: Familiarize yourself with the company's customer support values and discuss how you can align with and contribute to its customer-centric approach.
Work-Life Balance: Be prepared to discuss how you would maintain a healthy work-life balance while working remotely and managing a flexible schedule.

Portfolio Presentation Strategy:

Customer Support Experience: Highlight your previous customer support experience, demonstrating your ability to handle diverse customer inquiries and resolve issues.
Language Skills: Showcase your language proficiency through translated customer interactions or multilingual customer support examples.
Problem-Solving: Provide examples of complex customer issues you've resolved, explaining your approach and the outcome.
Customer-Centric Approach: Emphasize your commitment to customer satisfaction and your ability to put customers' needs and emotions at the forefront of your support strategy.

📝 Enhancement Note: Preparing for a customer support interview involves understanding the company's mission, values, and customer support culture, as well as demonstrating your language proficiency, problem-solving skills, and commitment to customer satisfaction.

📌 Application Steps

To apply for this customer support position:

Submit your application through the application link provided on the job listing.
Customize Your Resume: Tailor your resume to highlight your customer support experience, language skills, and problem-solving abilities. Include relevant keywords, such as 'customer support,' 'customer service,' 'customer experience,' and 'multilingual,' to optimize your application for the company's Applicant Tracking System (ATS).
Prepare Your Portfolio: Showcase your customer support experience, language proficiency, and problem-solving skills through translated customer interactions, multilingual customer support examples, and complex issue resolution case studies.
Research the Company: Familiarize yourself with Social Discovery Group's mission, values, and commitment to transforming virtual intimacy into the new normal. Understand the company's global user base and customer support culture to ensure a strong fit and alignment with the role's requirements.
Prepare for the Interview: Practice common customer support scenarios, brush up on your language skills, and be ready to discuss your approach to customer support, cultural sensitivity, and work-life balance.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Support Agent