Customer support agent

📍 Job Overview

• Job Title: Customer Support Agent
• Company: Radius Business Solutions Nederland B.V.
• Location: Breda, Noord-Brabant, Netherlands
• Job Type: On-site, Full-time
• Category: Customer Support
• Date Posted: June 12, 2025
• Experience Level: Entry to Mid-level (0-2 years)
• Remote Status: On-site

🚀 Role Summary

Radius Business Solutions Nederland B.V., a rapidly growing provider of fleet management solutions, is seeking a proactive and customer-focused Customer Support Agent to join their dynamic team in Breda. In this role, you will be the primary point of contact for clients, ensuring their satisfaction, and driving business growth through excellent customer service and account management.

📝 Enhancement Note: This role requires a strong customer focus, excellent communication skills, and a proactive approach to problem-solving, making it an excellent fit for candidates with a background in customer support or a related field.

💻 Primary Responsibilities

• Customer Communication: Handle inbound customer inquiries via WhatsApp, email, and phone, providing timely and accurate solutions to customer issues and questions.
• New Client Onboarding: Guide new clients through the onboarding process, ensuring a smooth transition and warm welcome to Radius.
• Customer Satisfaction: Inventorize customer needs, win back lost clients through WhatsApp campaigns, and promote additional services and products to enhance customer satisfaction and loyalty.
• Data Management: Ensure accurate and secure record-keeping of customer information within the client management systems.
• Administrative Support: Provide administrative support to account managers as needed.

🎓 Skills & Qualifications

Education: MBO work and thinking level or equivalent.

Experience: Minimum of 1 year of experience in a similar role, preferably in customer support or a related field.

Required Skills:

• Excellent commercial, communication, and administrative skills
• Solution-oriented mindset with a strong sense of responsibility
• Proficiency in Microsoft Office suite
• Strong time management, flexibility, and team spirit

Preferred Skills:

• Knowledge of fleet management or related industries
• Experience with customer relationship management (CRM) software
• Fluency in Dutch and English

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: €2,450 - €2,600 per month, based on education, knowledge, and experience.

Benefits:

• Attractive monthly individual bonus scheme
• 25 vacation days, with an additional day off after every 2.5 years of service
• Pension and dependents' insurance
• Opportunities for professional growth within the organization

Working Hours: 39 hours per week, with a slightly earlier finish on Fridays.

🎯 Team & Company Context

🏢 Company Culture

Industry: Radius Business Solutions Nederland B.V. operates in the fleet management and mobility solutions sector, focusing on providing innovative and sustainable solutions to businesses.

Company Size: With approximately 35 employees, Radius offers a lively and informal work environment, fostering a strong team spirit and collaboration.

Founded: The company was established in Breda, Noord-Brabant, the Netherlands, and has since experienced rapid growth.

Team Structure:

• The Customer Support team consists of multiple agents who work closely together to ensure client satisfaction and drive business growth.
• The team is supported by account managers who focus on client acquisition and account management.
• The company's structure encourages cross-functional collaboration between the Customer Support team, account managers, and other departments, such as sales and marketing.

Development Methodology: Radius follows a customer-centric approach, focusing on continuous improvement and innovation to meet the evolving needs of its clients.

Company Website: Radius Business Solutions Nederland B.V.

📝 Enhancement Note: Radius Business Solutions Nederland B.V. places a strong emphasis on customer satisfaction and continuous improvement, making it an attractive employer for customer-focused professionals seeking a dynamic and innovative work environment.

📈 Career & Growth Analysis

Customer Support Agent Career Level: This role is an entry to mid-level position within the customer support career path. It offers an excellent opportunity for candidates seeking to develop their customer service and account management skills.

Reporting Structure: The Customer Support Agent reports directly to the Customer Support Team Lead and works closely with account managers and other internal teams.

Technical Impact: In this role, you will have a direct impact on customer satisfaction and retention, contributing to the overall success and growth of Radius Business Solutions Nederland B.V.

Growth Opportunities:

• Career Progression: As you gain experience and demonstrate strong performance, opportunities may arise for advancement within the Customer Support team or other departments, such as account management or sales.
• Skill Development: Radius encourages continuous learning and professional development. You may have the opportunity to expand your skillset and take on additional responsibilities as you grow within the organization.
• Leadership Potential: Proven excellence in customer support and account management may lead to leadership opportunities, such as team management or mentoring roles.

📝 Enhancement Note: Radius Business Solutions Nederland B.V. offers a supportive and collaborative work environment that fosters career growth and professional development for its employees.

🌐 Work Environment

Office Type: Radius Business Solutions Nederland B.V. maintains an informal and lively office environment, promoting a strong team spirit and open communication among its employees.

Office Location(s): The company's headquarters is located in Breda, Noord-Brabant, the Netherlands.

Workspace Context:

• The office is equipped with modern facilities and tools to support the team's productivity and collaboration.
• The Customer Support team shares an open workspace, encouraging teamwork and knowledge sharing.
• The office is easily accessible by public transportation, with nearby parking facilities available for those who commute by car.

Work Schedule: The standard workweek is Monday through Friday, with a slightly earlier finish on Fridays. The company offers flexible working arrangements, allowing employees to balance their personal and professional lives.

📝 Enhancement Note: Radius Business Solutions Nederland B.V. strives to create a positive and engaging work environment that supports the well-being and productivity of its employees.

📄 Application & Technical Interview Process

Interview Process:

1. Phone/Video Screen: A brief phone or video call to discuss your application and assess your fit for the role.
2. On-site Interview: A visit to the Radius office in Breda for a face-to-face interview with the Customer Support Team Lead and other team members. This interview will focus on your customer support experience, problem-solving skills, and cultural fit.
3. Role-play Scenario: A role-play exercise to evaluate your customer support skills and ability to handle challenging client situations.
4. Final Decision: The hiring team will make a final decision based on your interview performance and cultural fit.

Portfolio Review Tips (N/A for this role)

Technical Challenge Preparation (N/A for this role)

ATS Keywords: Customer Support, Customer Service, Account Management, Problem Solving, Communication, Administration, Microsoft Office, CRM, Fleet Management, Mobility Solutions

📝 Enhancement Note: The interview process for this role is designed to assess your customer support skills, problem-solving abilities, and cultural fit within the Radius team. Preparing for the role-play scenario by practicing common customer support scenarios and reflecting on your past experiences will help you excel in the interview process.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Customer Support Values:

• Customer Focus: Radius prioritizes customer satisfaction and places a strong emphasis on understanding and addressing client needs.
• Proactivity: The company encourages a proactive approach to customer support, with team members taking initiative to anticipate and resolve client issues.
• Continuous Improvement: Radius fosters a culture of continuous learning and improvement, with a strong commitment to enhancing the customer experience.
• Collaboration: The Customer Support team works closely together, sharing knowledge and supporting one another to ensure client satisfaction and drive business growth.

Collaboration Style:

• Teamwork: The Customer Support team operates as a cohesive unit, with team members supporting one another and sharing responsibilities to ensure client satisfaction.
• Cross-functional Collaboration: The Customer Support team works closely with account managers and other internal teams, such as sales and marketing, to ensure a seamless and positive customer experience.
• Knowledge Sharing: Radius encourages team members to share their expertise and learn from one another, fostering a culture of continuous learning and growth.

📝 Enhancement Note: Radius Business Solutions Nederland B.V. cultivates a customer-focused and collaborative work environment, with a strong emphasis on continuous improvement and teamwork. This culture fosters a positive and engaging work experience for its employees.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• High Volume of Inquiries: The Customer Support Agent may face a high volume of inbound inquiries, requiring strong time management and prioritization skills to ensure timely and accurate resolution.
• Diverse Client Base: Radius serves a diverse range of clients, each with unique needs and expectations. The Customer Support Agent must be adaptable and able to tailor their approach to each client's specific requirements.
• Challenging Client Situations: The role may involve handling difficult or frustrated clients, requiring strong communication and problem-solving skills to de-escalate situations and achieve a positive resolution.

Learning & Development Opportunities:

• Product Knowledge: As a Customer Support Agent, you will gain a deep understanding of Radius' fleet management and mobility solutions, enabling you to provide expert guidance to clients and contribute to the company's ongoing success.
• Soft Skills Development: The role offers ample opportunities to develop and refine your communication, problem-solving, and time management skills, making it an excellent fit for candidates seeking to grow professionally in a customer-focused environment.
• Career Progression: As you gain experience and demonstrate strong performance, you may have the opportunity to take on additional responsibilities or advance within the Customer Support team or other departments.

📝 Enhancement Note: The Customer Support Agent role at Radius Business Solutions Nederland B.V. presents unique challenges and growth opportunities, allowing candidates to develop their customer service and account management skills while contributing to the company's success.

💡 Interview Preparation

Technical Questions:

• Customer Support Scenarios: Prepare for common customer support scenarios, such as handling difficult clients, resolving technical issues, and upselling additional services and products.
• Problem-Solving: Brush up on your problem-solving skills, as you may be asked to discuss your approach to resolving complex customer issues.
• Company Knowledge: Familiarize yourself with Radius' fleet management and mobility solutions, as well as the company's mission, values, and culture.

Company & Culture Questions:

• Customer Focus: Be prepared to discuss your approach to customer support and how you ensure client satisfaction in challenging situations.
• Teamwork: Demonstrate your ability to work collaboratively with team members and other internal teams to achieve a positive customer experience.
• Adaptability: Showcase your adaptability and ability to tailor your approach to the unique needs and expectations of each client.

Portfolio Presentation Strategy (N/A for this role)

📝 Enhancement Note: To excel in the interview process for the Customer Support Agent role at Radius Business Solutions Nederland B.V., focus on your customer support experience, problem-solving skills, and cultural fit within the team. Prepare for common customer support scenarios and demonstrate your ability to work collaboratively with team members and other internal teams to achieve a positive customer experience.

📌 Application Steps

To apply for the Customer Support Agent position at Radius Business Solutions Nederland B.V.:

1. Submit your application through the application link provided in the job listing.
2. Tailor your resume and cover letter to highlight your customer support experience, problem-solving skills, and cultural fit with Radius' team and values.
3. Prepare for the phone/video screen and on-site interview by practicing common customer support scenarios and reflecting on your past experiences.
4. Research Radius Business Solutions Nederland B.V., its fleet management and mobility solutions, and its company culture to demonstrate your enthusiasm and commitment to the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.