Customer Support Agent (5ωρης Απασχόλησης)

📍 Job Overview

• Job Title: Customer Support Agent (5ωρης Απασχόλησης)
• Company: Mellon Group of Companies
• Location: Moscháto, Attikí, Greece
• Job Type: Part-time
• Category: Customer Support
• Date Posted: 2025-06-12

🚀 Role Summary

The Mellon Group of Companies is seeking a Customer Support Agent for a part-time position in Moscháto, Attikí, Greece. This role involves handling customer inquiries and complaints, as well as providing information about banking products and services. The ideal candidate will have a customer-centric approach, excellent communication skills, and proficiency in computer use.

📝 Enhancement Note: This role requires a good command of the English language at a B2 level, which is essential for communicating effectively with customers.

💻 Primary Responsibilities

• Customer Interaction: Handle customer inquiries and complaints via phone, email, or online chat regarding banking products and services.
• Issue Resolution: Identify and resolve customer issues efficiently and effectively, ensuring customer satisfaction.
• Product Information: Provide accurate and up-to-date information about banking products and services to existing and potential customers.
• Data Management: Maintain and update customer records and transaction history accurately and securely.
• Feedback Collection: Gather and analyze customer feedback to improve products and services.

📝 Enhancement Note: This role requires strong problem-solving skills and the ability to remain calm under pressure when dealing with difficult customers.

🎓 Skills & Qualifications

Education: High school diploma or equivalent.

Experience: No specific experience required, but candidates with previous customer service experience will be preferred.

Required Skills:

• Excellent communication skills in Greek and English (B2 level)
• Strong problem-solving skills
• Proficiency in computer use
• Customer-centric approach
• Ability to work in a team environment

Preferred Skills:

• Previous customer service experience
• Knowledge of banking products and services
• Familiarity with customer relationship management (CRM) software

📝 Enhancement Note: While not required, previous customer service experience and knowledge of banking products can be beneficial for this role.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: The salary range for this position is not specified. However, the company offers stable monthly compensation, private health insurance, and a pleasant work environment with the option to work in shifts.

Benefits:

• Stable monthly compensation
• Private health insurance
• Pleasant work environment
• Shift work option

📝 Enhancement Note: While the salary range is not specified, the benefits package includes private health insurance and a stable monthly compensation, which is a significant advantage for part-time employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services

Company Size: Large (10,000+ employees)

Founded: 1993

Team Structure: The customer support team consists of multiple agents who work together to handle customer inquiries and complaints. The team is led by a team leader who oversees the day-to-day operations and provides guidance to the agents.

Development Methodology: The company uses a structured approach to customer service, focusing on efficient issue resolution and customer satisfaction. Agents are trained to follow specific protocols when handling customer inquiries and complaints.

Company Website: Mellon Group of Companies

📝 Enhancement Note: The company's large size and established presence in the financial services industry indicate a stable work environment with opportunities for career growth.

📈 Career & Growth Analysis

Customer Support Agent Career Level: This is an entry-level position in the customer support field. The primary responsibility is to handle customer inquiries and complaints, ensuring customer satisfaction.

Reporting Structure: The Customer Support Agent reports directly to the Team Leader, who oversees the day-to-day operations of the customer support team.

Technical Impact: The role has a direct impact on customer satisfaction and the company's reputation. By handling customer inquiries and complaints effectively, the Customer Support Agent contributes to maintaining and improving the company's customer satisfaction ratings.

Growth Opportunities:

• Promotion to Team Leader: With experience and strong performance, agents may have the opportunity to advance to a team leader position, overseeing a team of customer support agents.
• Cross-training: The company may offer opportunities for agents to gain experience in other areas of the business, such as sales or product development.
• Career Development: The company provides training and development opportunities to help employees grow in their careers.

📝 Enhancement Note: While this is an entry-level position, there are opportunities for growth within the customer support team and across the company.

🌐 Work Environment

Office Type: The company operates in a modern, professional office environment with state-of-the-art technology and comfortable workspaces.

Office Location(s): The company has offices in Moscháto, Attikí, Greece.

Workspace Context:

• Collaboration: The customer support team works together to handle customer inquiries and complaints, fostering a collaborative work environment.
• Technology: The company provides agents with the necessary tools and technology to handle customer inquiries and complaints effectively, such as customer relationship management (CRM) software and communication tools.
• Work-life Balance: The company offers flexible scheduling options, allowing agents to maintain a healthy work-life balance.

Work Schedule: Agents work in shifts, allowing for flexible scheduling and a healthy work-life balance.

📝 Enhancement Note: The company's modern office environment and flexible scheduling options contribute to a positive work-life balance for employees.

📄 Application & Technical Interview Process

Interview Process:

1. Phone/Video Screening: A brief phone or video call to assess communication skills and English language proficiency.
2. In-depth Interview: A more in-depth interview to discuss the role, responsibilities, and expectations. This may include behavioral and situational questions to assess problem-solving skills and customer service aptitude.
3. Final Decision: The hiring manager will make a final decision based on the interview and any additional information gathered during the application process.

Portfolio Review Tips: (N/A for this role)

Technical Challenge Preparation: (N/A for this role)

ATS Keywords:

• Customer Service
• Problem Solving
• Communication
• English Language
• Computer Skills
• Client Management
• Complaint Handling
• Banking Products

📝 Enhancement Note: While this role does not require a technical portfolio or challenge, strong communication skills and problem-solving abilities are essential for success in this position.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Customer Support Values:

• Customer-centric: The company prioritizes customer satisfaction and strives to provide excellent customer service.
• Problem-solving: Agents are expected to identify and resolve customer issues efficiently and effectively.
• Communication: Strong communication skills are essential for handling customer inquiries and complaints.
• Teamwork: The customer support team works together to handle customer inquiries and complaints, fostering a collaborative work environment.

Collaboration Style:

• Cross-functional: The customer support team works closely with other departments, such as sales and product development, to ensure customer satisfaction and improve products and services.
• Peer support: Agents support each other by sharing knowledge and best practices to improve customer service.
• Continuous learning: The company provides training and development opportunities to help agents grow in their careers and improve their customer service skills.

📝 Enhancement Note: The company's customer-centric approach and focus on problem-solving contribute to a positive work environment for customer support agents.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Customer Expectations: Agents must manage customer expectations and ensure satisfaction, even in challenging situations.
• Volume of Inquiries: Agents must handle a high volume of inquiries and complaints efficiently and effectively.
• Language Barriers: Agents must communicate effectively with customers in Greek and English, overcoming any language barriers that may arise.

Learning & Development Opportunities:

• Training: The company provides training and development opportunities to help agents improve their customer service skills and advance in their careers.
• Mentoring: Experienced agents may have the opportunity to mentor new agents, sharing their knowledge and best practices.
• Career Progression: Agents may have the opportunity to advance to a team leader position or gain experience in other areas of the business.

📝 Enhancement Note: While this role presents challenges, the company's focus on customer service and continuous learning provides opportunities for growth and development.

💡 Interview Preparation

Technical Questions:

• Customer Service Scenarios: Be prepared to discuss customer service scenarios and how you would handle them. This may include role-playing exercises to assess your problem-solving skills and communication abilities.
• Problem-solving: Be prepared to discuss your problem-solving skills and provide examples of how you have handled difficult customers or challenging situations in the past.

Company & Culture Questions:

• Company Knowledge: Research the company and be prepared to discuss its products and services, as well as its customer service approach.
• Motivation: Be prepared to discuss your motivation for applying for this position and your long-term career goals.

Portfolio Presentation Strategy: (N/A for this role)

📝 Enhancement Note: While this role does not require a technical portfolio or challenge, strong communication skills and problem-solving abilities are essential for success in this position. Be prepared to discuss your customer service experience and provide examples of how you have handled difficult customers or challenging situations in the past.

📌 Application Steps

To apply for this Customer Support Agent position:

• Submit your application through the Mellon Group of Companies careers page.
• Prepare for the phone/video screening by practicing your communication skills and English language proficiency.
• Research the company and be prepared to discuss its products and services, as well as its customer service approach, during the in-depth interview.
• Be ready to discuss your motivation for applying for this position and your long-term career goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer service industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.