Customer Support Agent - Νέα Ιωνία - Άμεση έναρξη 25/7

📍 Job Overview

• Job Title: Customer Support Agent - Νέα Ιωνία - Άμεση έναρξη 25/7
• Company: CQS SA
• Location: Athens, Attica, Greece
• Job Type: Full-Time
• Category: Customer Support
• Date Posted: 2025-07-22
• Experience Level: Entry-level (0-2 years)
• Remote Status: On-site

🚀 Role Summary

• Handle and resolve customer inquiries to ensure a positive service experience
• Represent major brands in Greece through exceptional customer support
• Join a dynamic team of 1300+ members, with opportunities for career growth and professional development

📝 Enhancement Note: This role focuses on customer communication and problem-solving, with opportunities for career advancement in a large, established organization.

💻 Primary Responsibilities

• Manage and process customer requests, ensuring issues are resolved efficiently and effectively
• Maintain a high level of customer satisfaction by providing excellent service and support
• Collaborate with team members to ensure consistent and high-quality customer interactions
• Contribute to a positive and supportive work environment, fostering team cohesion and growth

📝 Enhancement Note: This role requires strong communication skills, active listening, and a customer-focused mindset. Applicants should be comfortable handling a high volume of customer inquiries and working in a fast-paced environment.

🎓 Skills & Qualifications

Education: High school diploma or equivalent

Experience: Previous back office experience is considered an asset but not required

Required Skills:

• Excellent communication skills in Greek and English
• Strong problem-solving abilities
• Ability to work effectively under pressure and multitask
• High level of responsibility and commitment to customer satisfaction
• Proficient computer skills

Preferred Skills:

• Previous customer service or support experience
• Familiarity with customer relationship management (CRM) software
• Knowledge of major brands and their products/services

📝 Enhancement Note: While previous customer service experience is not required, applicants with relevant experience may have an advantage in this role. Strong communication skills and a customer-focused mindset are essential for success in this position.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: Competitive monthly salary, with overtime, bonuses, and insurance benefits (exact range not specified)

Benefits:

• Comprehensive paid training program
• Continuous training and support
• Career advancement opportunities
• Fun team-building activities and events
• Supportive work environment with a focus on diversity and inclusion

Working Hours: 8-hour shifts, Monday through Friday

📝 Enhancement Note: While the exact salary range is not specified, the role offers competitive compensation and benefits, including a comprehensive training program and opportunities for career growth. The working hours are standard for a full-time on-site position in Greece.

🎯 Team & Company Context

🏢 Company Culture

Industry: Customer support and outsourcing services

Company Size: Large (1300+ employees)

Founded: Not specified

Team Structure:

• Large, dynamic team of customer support agents
• Supportive management and training staff
• Opportunities for career advancement and professional development

Development Methodology:

• Focus on continuous learning and improvement
• Regular training and team-building activities
• Performance-based feedback and evaluation

Company Website: CQS SA

📝 Enhancement Note: CQS SA is a large customer support and outsourcing company, with a focus on providing exceptional customer service for major brands in Greece. The company offers a supportive work environment with opportunities for career growth and professional development.

📈 Career & Growth Analysis

Customer Support Agent Career Level: Entry-level to intermediate, with opportunities for career advancement

Reporting Structure: Reports directly to the team leader or supervisor

Technical Impact: Direct impact on customer satisfaction and brand reputation through exceptional customer service and support

Growth Opportunities:

• Team leader or supervisor positions
• Specialization in specific customer support areas or brands
• Career advancement opportunities within the company

📝 Enhancement Note: This role offers opportunities for career growth and professional development within the company. Applicants should be motivated and committed to continuous learning and improvement to take full advantage of these opportunities.

🌐 Work Environment

Office Type: Large, modern call center with multiple floors and departments

Office Location(s): Athens, Greece (exact address not specified)

Workspace Context:

• Shared workspaces with other customer support agents
• Access to computers, headsets, and other necessary equipment
• Collaborative work environment with opportunities for team-building and socializing

Work Schedule: Standard full-time work schedule, Monday through Friday (exact hours not specified)

📝 Enhancement Note: The work environment is a large, modern call center with a collaborative and supportive atmosphere. Applicants should be comfortable working in a shared workspace and collaborating with team members to provide exceptional customer service.

📄 Application & Technical Interview Process (N/A for this role)

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Customer Support Values:

• Exceptional customer service and support
• Strong communication and active listening skills
• Problem-solving and issue resolution focus
• Commitment to customer satisfaction and brand reputation
• Continuous learning and improvement mindset

Collaboration Style:

• Collaborative and supportive team environment
• Regular team meetings and training sessions
• Performance-based feedback and evaluation
• Opportunities for team-building and socializing

📝 Enhancement Note: The customer support team at CQS SA values exceptional customer service, strong communication skills, and a commitment to customer satisfaction. The team works collaboratively and supports each other to provide the best possible service to customers.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Handling a high volume of customer inquiries efficiently and effectively
• Managing difficult or upset customers and maintaining a positive attitude
• Adapting to new customer support tools, software, or processes
• Balancing multiple customer requests and priorities simultaneously

Learning & Development Opportunities:

• Comprehensive paid training program
• Continuous training and support
• Career advancement opportunities within the company
• Opportunities to specialize in specific customer support areas or brands

📝 Enhancement Note: This role presents challenges in handling a high volume of customer inquiries and maintaining a positive attitude in difficult situations. However, it also offers opportunities for career growth and professional development within the company.

💡 Interview Preparation

Interview Process:

• Initial phone or video screening to assess communication skills and customer service aptitude
• In-person or virtual interview to discuss job requirements, company culture, and career growth opportunities
• Final interview or assessment to evaluate problem-solving skills and cultural fit

Company & Culture Questions:

• How do you handle difficult or upset customers?
• Can you describe a time when you went above and beyond to help a customer?
• How do you stay organized and manage multiple priorities simultaneously?
• What motivates you to provide exceptional customer service?

Portfolio Presentation Strategy (N/A for this role)

📝 Enhancement Note: Applicants should focus on demonstrating their strong communication skills, customer service aptitude, and problem-solving abilities during the interview process. They should also be prepared to discuss their experience with customer support, if any, and how they have handled difficult or upset customers in the past.

📌 Application Steps

To apply for this customer support agent position:

• Submit your application through the provided link
• Prepare for the interview process by practicing common customer service scenarios and questions
• Research the company and its customer support services to demonstrate your interest and commitment to the role
• Be prepared to discuss your relevant experience, skills, and career goals with the hiring manager

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.