📍 Job Overview

Job Title: Customer Support Advisor - Paving Material Processing (PMP)
Company: GT&E LLC
Location: Lewisberry, PA, USA
Job Type: On-site
Category: Sales & Customer Support
Date Posted: 2025-02-11
Experience Level: Intermediate (2-5 years)

🚀 Role Summary

Drive sales and support for Paving, Milling, and Material Processing parts and service across multiple locations.
Collaborate with the PMP Director to develop new accounts and work with sales departments to generate leads.
Maintain strong customer relationships and provide 24/7 support to ensure excellent customer service.

📝 Enhancement Note: This role requires a strong sales aptitude, excellent communication skills, and the ability to adapt to various customer needs and environments.

💻 Primary Responsibilities

Sales & Customer Support: Conduct daily sales activities, including quoting, selling repairs, preventative maintenance, and maintenance contracts, parts, and rentals.
Territory Development: Focus on customer acquisition and retention through territory development.
Machine Inspections: Perform machine inspections for customers to drive parts and service sales for stores.
Paperwork Management: Ensure timely completion of necessary paperwork.
Collaboration: Work with GT&E locations, manufacturers, and the sales department to resolve issues and generate leads.
Customer Relationship Management: Maintain strong relationships with customers and provide excellent customer service and support.

📝 Enhancement Note: This role requires a high level of organization, time management, and the ability to balance multiple priorities and deadlines.

🎓 Skills & Qualifications

Education: High school diploma or equivalent; relevant post-secondary education or training preferred.

Experience: 2-5 years of proven sales experience, preferably in a related industry.

Required Skills:

Strong selling skills
Good communication skills
Excellent customer relations skills
Good computer and systems knowledge
A good working knowledge of sales techniques and methodologies
Solid equipment and parts knowledge
Product knowledge, including features and benefits knowledge on all products available for sale
A solid understanding of pricing principles and discounting effects
Ability to lift 50 lbs regularly and up to 75 lbs occasionally
Frequent lifting, reaching, and bending
Valid driver's license and clear driving record

Preferred Skills:

Experience in the construction or heavy equipment industry
Familiarity with CRM software and sales systems
Bilingual or multilingual skills

📝 Enhancement Note: Candidates with experience in the construction or heavy equipment industry may have an advantage in this role.

📊 Web Portfolio & Project Requirements (N/A - Not Applicable for this Role)

💵 Compensation & Benefits

Salary Range: $55,000 - $75,000 per year (Based on industry standards for similar roles in the Lewisberry, PA area)

Benefits: (Not specified - Research regional benefits standards for similar roles)

Working Hours: Full-time, 40 hours per week; availability to assist customers 24/7 as needed

📝 Enhancement Note: The salary range provided is an estimate based on regional market research for similar sales roles. Benefits information should be verified directly with the hiring organization.

🎯 Team & Company Context

🏢 Company Culture

Industry: Heavy equipment and construction industry

Company Size: Medium-sized company with multiple locations

Founded: 1972 (Over 50 years in business)

Team Structure: The Paving Material Processing (PMP) division works closely with other departments, including sales, service, and parts, to provide comprehensive support to customers.

Development Methodology: The company follows a structured sales process and uses a business system for daily operations.

Company Website: www.grofftractor.com

📝 Enhancement Note: GT&E LLC has a strong reputation in the heavy equipment industry, with a focus on customer service and support.

📈 Career & Growth Analysis

Sales & Customer Support Career Level: Intermediate - This role offers opportunities for career progression, including territory expansion, account management, and potential leadership roles within the sales department.

Reporting Structure: This role reports directly to the PMP Director and works closely with other sales team members, as well as representatives from other departments.

Technical Impact: The Customer Support Advisor plays a crucial role in driving sales and supporting customers, directly impacting the company's revenue and customer satisfaction.

Growth Opportunities:

Expand territory and customer base
Develop new accounts and generate leads for new equipment and aftermarket sales
Gain experience in account management and customer relationship building
Potential leadership roles within the sales department

📝 Enhancement Note: Career progression in this role is based on sales performance, customer satisfaction, and the development of strong relationships with customers and internal stakeholders.

🌐 Work Environment

Office Type: On-site, with a focus on field sales activities

Office Location(s): Lewisberry, PA, USA

Workspace Context:

Collaborative work environment with other sales team members and department representatives
Access to necessary tools and resources for sales activities, including a company vehicle and business system
Opportunities for professional development and training

Work Schedule: Full-time, 40 hours per week, with flexibility for customer support and maintenance as needed

📝 Enhancement Note: The work environment for this role is primarily field-based, with a focus on customer interactions and sales activities.

📄 Application & Technical Interview Process

Interview Process:

Phone or video screen to assess communication skills and sales aptitude
In-depth discussion of sales experience, industry knowledge, and customer support strategies
Role-play scenarios to evaluate sales skills and problem-solving abilities
Final interview with the PMP Director to discuss fit and expectations

Portfolio Review Tips: (N/A - Not Applicable for this Role)

Technical Challenge Preparation: (N/A - Not Applicable for this Role)

ATS Keywords: (N/A - Not Applicable for this Role)

📝 Enhancement Note: The interview process for this role focuses on assessing sales skills, industry knowledge, and customer support strategies. Candidates should be prepared to discuss their sales experience and provide examples of successful sales strategies.

🛠 Technology Stack & Web Infrastructure (N/A - Not Applicable for this Role)

👥 Team Culture & Values

Sales & Customer Support Values:

Customer-centric approach
Strong work ethic and commitment to excellence
Collaboration and teamwork
Continuous learning and improvement
Integrity and ethical behavior

Collaboration Style:

Cross-functional collaboration with other departments, including service, parts, and management
Regular team meetings and training sessions to share best practices and improve sales strategies
Open communication and active listening to customer feedback

📝 Enhancement Note: GT&E LLC values a customer-centric approach, strong work ethic, and collaboration among team members to provide excellent customer service and support.

⚡ Challenges & Growth Opportunities

Sales Challenges:

Developing new accounts and expanding customer base
Managing multiple priorities and deadlines
Adapting to various customer needs and environments
Maintaining strong customer relationships and providing excellent customer service

Learning & Development Opportunities:

Attend industry events and conferences to stay up-to-date on market trends and best practices
Participate in company-provided training and development programs
Seek mentorship from experienced sales team members and other internal stakeholders

📝 Enhancement Note: This role presents various challenges and growth opportunities, including expanding the customer base, improving sales strategies, and developing strong customer relationships.

💡 Interview Preparation

Sales & Customer Support Interview Tips:

Research the company and industry to demonstrate a strong understanding of the market and customer needs
Prepare examples of successful sales strategies and customer support experiences
Practice role-play scenarios to improve sales skills and problem-solving abilities
Be prepared to discuss your sales experience and career goals

Company & Culture Questions:

Ask about the company's sales strategies and customer support initiatives
Inquire about opportunities for career progression and professional development
Show enthusiasm for the role and the company's mission and values

📝 Enhancement Note: Candidates should focus on demonstrating their sales skills, industry knowledge, and customer support strategies during the interview process.

📌 Application Steps

To apply for this Customer Support Advisor - Paving Material Processing (PMP) position:

Submit your application through the provided link
Tailor your resume to highlight your sales experience, industry knowledge, and customer support skills
Prepare for the interview process by researching the company and practicing sales scenarios
Be ready to discuss your sales experience and career goals with the hiring manager

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Content Guidelines (IMPORTANT: Do not include this in the output)

Sales & Customer Support-Specific Focus:

Tailor every section specifically to sales and customer support roles
Include sales methodologies, customer relationship management (CRM) practices, and customer service strategies
Emphasize sales experience, industry knowledge, and customer support skills
Address territory development, account management, and customer retention strategies
Focus on sales performance metrics, customer satisfaction, and career progression paths

Quality Standards:

Ensure no content overlap between sections - each section must contain unique information
Only include Enhancement Notes when making significant inferences about sales strategies, industry knowledge, or customer support practices
Be comprehensive but concise, prioritizing actionable information over descriptive text
Strategically distribute sales and customer support-related keywords throughout all sections naturally
Provide realistic salary ranges based on location, experience level, and sales role specialization

Industry Expertise:

Include specific sales methodologies, CRM software, and customer service techniques relevant to the role
Address sales career progression paths and technical leadership opportunities in sales teams
Provide tactical advice for sales portfolio development, live demonstrations, and project case studies
Include sales interview preparation and role-play scenarios guidance
Emphasize customer-centric approach, strong work ethic, and collaboration among team members

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout
Use sales and customer support industry terminology appropriately and accurately
Include comprehensive benefits and growth opportunities relevant to sales and customer support professionals
Provide actionable insights that give sales and customer support candidates a competitive advantage
Focus on sales team culture, cross-functional collaboration, and customer impact measurement

Sales & Customer Support Focus & Portfolio Emphasis:

Emphasize sales best practices, customer relationship management (CRM) principles, and customer service strategies
Include specific portfolio requirements tailored to the sales discipline and role level
Address territory development, account management, and customer retention strategies
Focus on problem-solving methods, sales performance optimization, and customer satisfaction
Include technical presentation skills and stakeholder communication for sales projects

Avoid:

Generic business jargon not relevant to sales or customer support roles
Placeholder text or incomplete sections
Repetitive content across different sections
Non-sales terminology unless relevant to the specific sales technology role
Marketing language unrelated to sales or customer support strategies

Customer Support Advisor - PMP