Customer Support Advisor

📍 Job Overview

• Job Title: Customer Support Advisor
• Company: Hellios Information BV
• Location: Amsterdam, North Holland, Netherlands
• Job Type: Full-Time
• Category: Customer Support
• Date Posted: 2025-02-19
• Experience Level: Entry to Mid-Level (0-2 years)
• Remote Status: On-site/Hybrid

🚀 Role Summary

• Serve as a key member of the operations team, fostering client relationships and ensuring smooth onboarding.
• Validate data with precision and process fee payments for customers.
• Make 40+ outbound calls daily to communicate service benefits and address customer inquiries.
• Consistently meet or exceed personal targets and actively participate in team meetings.

📝 Enhancement Note: This role requires strong communication skills, attention to detail, and the ability to thrive in a dynamic environment with evolving business needs.

💻 Primary Responsibilities

• Build and Maintain Client Relationships: Offer onboarding support, validate online questionnaires, and log customer records accurately.
• Process Fee Payments: Advise and process fee payments for customers using validation processes in the business system.
• Make Outbound Calls: Reach out to 40+ customers daily to explain service benefits and address their concerns.
• Log Customer Contact: Document customer interactions, activities, and outcomes in the CRM system.
• Identify and Implement Process Improvements: Continuously look for ways to enhance processes and meet targets.
• Escalate Customer Issues: Liaise with the Project Manager to resolve complex customer problems.

📝 Enhancement Note: This role involves a high volume of calls and requires exceptional organizational skills to manage customer interactions effectively.

🎓 Skills & Qualifications

Education: HBO-level education or equivalent is preferred.

Experience: Previous customer service experience and a proven track record of meeting targets through inbound and outbound calls.

Required Skills:

• Proficient in Dutch and English
• Strong communication and interpersonal skills
• Exceptional accuracy, attention to detail, and organizational skills
• Working knowledge of data management, analysis, and process improvement
• Proficient in Excel and other MS Office applications
• Adaptable to evolving business needs

Preferred Skills:

• Experience with CRM systems
• Familiarity with data validation processes
• Ability to thrive in a dynamic, international environment

📝 Enhancement Note: While not explicitly stated, experience with data validation processes and familiarity with CRM systems would be beneficial for this role.

📊 Web Portfolio & Project Requirements (N/A - Not Applicable for this role)

💵 Compensation & Benefits

Salary Range: €30,000 - €35,000 per year (Based on market research for entry to mid-level customer support roles in Amsterdam)

Benefits:

• Competitive salary
• Blended working (hybrid work arrangement)
• 25 days holiday per annum
• Holiday allowance
• Home-to-work travel expenses
• Refer a Friend scheme (applicable to some posts)
• Varied program of social events

📝 Enhancement Note: The salary range provided is a regional standard for entry to mid-level customer support roles in Amsterdam, based on market research and cost of living adjustments.

🎯 Team & Company Context

🏢 Company Culture

Industry: Hellios Information BV operates in the financial services sector as a supplier information and risk management company.

Company Size: Hellios Information BV is a medium-sized company with a dynamic, international team.

Founded: Hellios Information BV was established in 2020 as a subsidiary of Hellios Holdings, a global organization with offices in the UK, Australia, Ireland, and Spain.

Team Structure:

• Operations team (focus of this role)
• International team with offices in various countries
• Collaborative and customer-centric culture

Development Methodology:

• Agile and adaptable approach to customer support and data validation processes
• Continuous improvement and process enhancement focus

Company Website: Hellios Information BV

📝 Enhancement Note: Hellios Information BV's international presence and customer-centric approach create an exciting work environment for customer support professionals.

📈 Career & Growth Analysis

Customer Support Career Level: This role is suited for entry to mid-level customer support professionals seeking to build their career in a dynamic, international environment.

Reporting Structure: This role reports directly to the Project Manager and works closely with the operations team.

Technical Impact: As a Customer Support Advisor, you will directly impact customer satisfaction, data accuracy, and process efficiency within the company.

Growth Opportunities:

• Develop strong client relationships and demonstrate exceptional performance to advance within the company.
• Gain experience in data validation, process improvement, and customer support to expand your skillset.
• Collaborate with international teams to enhance your cultural awareness and global business acumen.

📝 Enhancement Note: Hellios Information BV's international presence and customer-centric approach offer ample growth opportunities for motivated customer support professionals.

🌐 Work Environment

Office Type: Hellios Information BV operates in a modern, collaborative office environment in Amsterdam.

Office Location(s): Amsterdam, North Holland, Netherlands

Workspace Context:

• Collaborative workspace with opportunities for team interaction and knowledge sharing.
• Access to necessary tools and resources for effective customer support and data validation.
• Flexible work arrangement (blended working) to balance on-site and remote work.

Work Schedule: Full-time position with a standard workweek of 40 hours, including a varied program of social events.

📝 Enhancement Note: Hellios Information BV's blended working arrangement and collaborative workspace foster a productive and engaging work environment for customer support professionals.

📄 Application & Technical Interview Process

Interview Process:

1. Phone or video screening to assess communication skills and customer support experience.
2. In-depth interview focusing on customer support experience, data validation processes, and problem-solving skills.
3. Final interview with the Project Manager to discuss cultural fit and career aspirations.

Portfolio Review Tips: (N/A - Not Applicable for this role)

Technical Challenge Preparation: (N/A - Not Applicable for this role)

ATS Keywords: (N/A - Not Applicable for this role)

📝 Enhancement Note: Hellios Information BV's interview process focuses on assessing communication skills, customer support experience, and cultural fit for the role.

🛠 Technology Stack & Web Infrastructure (N/A - Not Applicable for this role)

👥 Team Culture & Values

Customer Support Values:

• Customer-centric approach and commitment to delivering excellent customer service.
• Strong communication skills and active listening to understand customer needs.
• Attention to detail and commitment to data accuracy and process improvement.
• Adaptability and willingness to learn and grow within the role.

Collaboration Style:

• Collaborative and team-oriented approach to customer support and data validation.
• Regular team meetings to discuss performance, process improvements, and customer feedback.
• Cross-functional collaboration with other departments to enhance customer experience and drive business growth.

📝 Enhancement Note: Hellios Information BV's customer-centric approach and collaborative work environment foster a strong team culture for customer support professionals.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Managing a high volume of outbound calls and customer interactions daily.
• Ensuring data accuracy and process efficiency in a dynamic business environment.
• Identifying and implementing process improvements to enhance customer support and data validation processes.

Learning & Development Opportunities:

• Gain experience in customer support, data validation, and process improvement.
• Develop strong client relationships and demonstrate exceptional performance to advance within the company.
• Collaborate with international teams to enhance cultural awareness and global business acumen.

📝 Enhancement Note: Hellios Information BV's international presence and customer-centric approach offer numerous challenges and growth opportunities for motivated customer support professionals.

💡 Interview Preparation

Technical Questions:

• Describe your previous customer service experience and how you've handled challenging customer situations.
• How do you approach data validation and process improvement in customer support roles?
• Can you walk us through your experience with CRM systems and data management tools?
• How do you balance a high volume of outbound calls with maintaining data accuracy and customer satisfaction?

Company & Culture Questions:

• Why are you interested in joining Hellios Information BV, and what attracts you to this role?
• How do you see yourself contributing to our customer-centric approach and driving business growth?
• How do you approach working in a dynamic, international environment with evolving business needs?

Portfolio Presentation Strategy: (N/A - Not Applicable for this role)

📝 Enhancement Note: Hellios Information BV's interview process focuses on assessing communication skills, customer support experience, and cultural fit for the role.

📌 Application Steps

To apply for this Customer Support Advisor position at Hellios Information BV:

1. Submit your application through the provided application link.
2. Tailor your resume to highlight your customer service experience, data management skills, and problem-solving abilities.
3. Prepare for the interview by researching Hellios Information BV's customer-centric approach and international presence.
4. Practice common customer service scenarios and data validation processes to demonstrate your skills and confidence.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with Hellios Information BV before making application decisions.