📍 Job Overview

Job Title: Customer Support Advisor
Company: Brandt Tractor
Location: Rotorua, Bay of Plenty, New Zealand
Job Type: Full-Time
Category: Customer Support & Sales
Date Posted: 2025-07-07
Experience Level: 5-10 years
Remote Status: On-site

🚀 Role Summary

Proactive Customer Support: Reach out to customers to offer information on Brandt parts, maintenance, and repair services.
Sales Focus: Meet and exceed sales targets and key performance indicators (KPIs) related to parts and service sales.
Customer Relationship Building: Build and maintain positive relationships with customers, ensuring their satisfaction and addressing their concerns.
Industry Knowledge: Stay updated on the latest Brandt product releases, service offerings, and industry trends.

📝 Enhancement Note: This role requires a balance of strong communication skills, sales acumen, and a solid understanding of agriculture equipment to provide exceptional customer support and drive sales growth.

💻 Primary Responsibilities

Outbound Sales Calls: Conduct outbound calls to existing and potential customers to offer information on Brandt parts, maintenance, and repair services.
Sales Target Achievement: Meet and exceed sales targets and key performance indicators (KPIs) related to parts and service sales.
Customer Needs Assessment: Assist customers in identifying their parts and service needs accurately.
Product Information Provision: Provide detailed information on Brandt parts, pricing, and service options.
Resource Allocation Collaboration: Collaborate with the service team to schedule appointments and allocate resources efficiently.
Maintenance Recommendation: Assist customers in understanding the importance of routine maintenance and recommend appropriate services for equipment needs.
CRM Record Keeping: Maintain accurate customer interactions, orders, and service history records in the company's CRM system.
Customer Follow-up: Follow up with customers to ensure satisfaction, address concerns or questions, and build long-term relationships.

📝 Enhancement Note: This role involves a high degree of customer interaction, requiring excellent communication skills and a customer-centric mindset to deliver exceptional support and drive sales growth.

🎓 Skills & Qualifications

Education:

High school diploma or equivalent.

Experience:

5+ years of previous sales experience in the heavy equipment industry (in a similar role is preferred).
Previous experience in outbound customer service, telemarketing, or sales roles.

Required Skills:

Strong knowledge of agriculture equipment parts and services.
Excellent communication and interpersonal skills.
Ability to build reports and maintain positive relationships with customers.
Results-driven with a focus on achieving sales targets.
Proficiency in computer systems and software used in customer relationship management (CRM).
Ability to work independently and as part of a team.
Strong organizational and time management skills.
Ability to plan, develop, and communicate territory coverage to maximize sales potential.

Preferred Skills:

Heavy equipment industry technical training or certification.

📝 Enhancement Note: While not strictly required, heavy equipment industry technical training or certification can provide a competitive edge in this role, demonstrating a deep understanding of the industry and its products.

📊 Web Portfolio & Project Requirements (N/A - Not Applicable for this role)

💵 Compensation & Benefits

Salary Range:

The salary range for this role in Rotorua, New Zealand is approximately NZD 60,000 - 80,000 per annum, based on industry standards and the candidate's experience level.

Benefits:

Competitive salary and commission structure.
Company vehicle & tools of trade.
Ongoing training and professional development opportunities.
Positive and supportive work environment.
Employee discounts on service and Brandt products.

📝 Enhancement Note: The salary range provided is an estimate based on market research and industry standards for similar roles in Rotorua, New Zealand. Actual compensation may vary depending on the candidate's qualifications and experience.

🎯 Team & Company Context

🏢 Company Culture

Industry: Agriculture equipment dealership and support services.

Company Size: Medium to large, with dealerships across Canada, New Zealand, and Australia.

Founded: 1959 (as a family-owned business; now a global organization).

Team Structure:

The Customer Support team works closely with the Service department to ensure seamless customer experiences and efficient resource allocation.
The team is results-driven, with a focus on achieving sales targets and maintaining high customer satisfaction levels.

Development Methodology:

The company follows a structured sales process, with regular performance tracking and target-setting.
Ongoing training and professional development opportunities are provided to enhance employees' skills and knowledge.

Company Website: Brandt Tractor

📝 Enhancement Note: Brandt Tractor is a well-established company with a strong reputation in the agriculture equipment industry. Their customer-centric approach and commitment to employee development make them an attractive employer for customer support and sales professionals.

📈 Career & Growth Analysis

Customer Support Advisor Career Level: This role is an intermediate-level position within the customer support and sales career path. It requires a balance of strong communication skills, sales acumen, and industry knowledge to deliver exceptional customer support and drive sales growth.

Reporting Structure: The Customer Support Advisor reports directly to the Customer Support Manager and works closely with the Service department to ensure seamless customer experiences.

Technical Impact: In this role, you will have a direct impact on customer satisfaction, sales performance, and the overall success of the dealership. Your ability to build positive customer relationships and provide accurate information on Brandt parts and services will be crucial to achieving these objectives.

Growth Opportunities:

Sales Management: With proven success in meeting and exceeding sales targets, you may have the opportunity to progress into a sales management role, overseeing a team of Customer Support Advisors.
Product Specialization: As you gain a deeper understanding of Brandt's product offerings, you may have the opportunity to specialize in specific product lines or become a product expert.
Customer Experience Enhancement: By consistently gathering and acting on customer feedback, you can play a crucial role in improving the overall customer experience and driving customer loyalty.

📝 Enhancement Note: Career progression in this role is dependent on the candidate's ability to meet and exceed sales targets, build positive customer relationships, and demonstrate a strong commitment to customer support and sales excellence.

🌐 Work Environment

Office Type: The Rotorua branch operates from a modern, well-equipped office designed to support the team's sales and customer support activities.

Office Location(s): Rotorua, Bay of Plenty, New Zealand.

Workspace Context:

Collaborative Environment: The office fosters a collaborative environment, with open-plan workspaces and regular team meetings to discuss performance, sales strategies, and customer feedback.
Sales Tools & Resources: The office is equipped with the necessary tools and resources to support sales activities, including computers, phones, and access to the company's CRM system.
Customer Interaction: Customer Support Advisors spend a significant portion of their time on the phone, engaging with customers and providing information on Brandt parts and services.

Work Schedule: The standard work schedule is Monday to Friday, 8:00 AM to 5:00 PM, with flexibility to accommodate customers' needs and maintenance windows. Overtime may be required occasionally to meet sales targets or address customer concerns.

📝 Enhancement Note: The work environment at Brandt Tractor is designed to support the team's sales and customer support activities, with a focus on collaboration, customer interaction, and performance tracking.

📄 Application & Technical Interview Process

Interview Process:

Phone Screening: A brief phone call to discuss your sales experience, customer service skills, and understanding of the agriculture equipment industry.
Behavioral Interview: A more in-depth discussion of your sales approach, customer interaction skills, and problem-solving abilities. This may include role-playing scenarios to assess your communication and sales skills.
Final Interview: A meeting with the Customer Support Manager to discuss your fit within the team, your long-term career goals, and your understanding of the role and its requirements.

Portfolio Review Tips: (N/A - Not Applicable for this role)

Technical Challenge Preparation: (N/A - Not Applicable for this role)

ATS Keywords: (N/A - Not Applicable for this role)

📝 Enhancement Note: The interview process for this role is designed to assess the candidate's sales skills, customer service acumen, and understanding of the agriculture equipment industry. Behavioral interviews and role-playing scenarios are used to evaluate the candidate's communication skills and sales approach.

🛠 Technology Stack & Web Infrastructure (N/A - Not Applicable for this role)

👥 Team Culture & Values

Customer Support Values:

Customer-centric: Putting customers first and ensuring their satisfaction is the top priority.
Proactive: Taking initiative and being proactive in reaching out to customers and addressing their needs.
Results-driven: Focusing on achieving sales targets and driving customer loyalty.
Collaborative: Working closely with the Service department and other teams to ensure seamless customer experiences.

Collaboration Style:

Cross-functional interaction: Regular communication and collaboration with the Service department to ensure efficient resource allocation and seamless customer experiences.
Performance tracking: Regular review of sales performance, customer feedback, and key performance indicators (KPIs) to identify areas for improvement and optimize sales strategies.
Continuous learning: Ongoing training and professional development opportunities to enhance sales skills and knowledge of Brandt's product offerings.

📝 Enhancement Note: The customer support team at Brandt Tractor is committed to delivering exceptional customer service and driving sales growth. They value a customer-centric approach, proactivity, results-driven mindset, and collaborative working style.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Sales Target Achievement: Consistently meeting and exceeding sales targets, even in the face of competitive market conditions and changing customer needs.
Customer Relationship Building: Building and maintaining positive relationships with customers, even when facing difficult situations or customer concerns.
Industry Knowledge: Staying up-to-date with the latest product releases, service offerings, and industry trends to provide accurate information and recommendations to customers.

Learning & Development Opportunities:

Sales Training: Ongoing training and professional development opportunities to enhance sales skills and knowledge of Brandt's product offerings.
Industry Conferences & Events: Attending industry conferences and events to stay informed about the latest trends and developments in the agriculture equipment industry.
Mentoring & Coaching: Receiving guidance and support from experienced team members to develop sales skills and advance your career.

📝 Enhancement Note: This role presents unique challenges and growth opportunities, requiring a balance of strong communication skills, sales acumen, and industry knowledge to deliver exceptional customer support and drive sales growth.

💡 Interview Preparation

Technical Questions:

Sales Approach: Describe your sales approach and how you tailor it to different customers and situations.
Customer Interaction: Provide an example of a challenging customer interaction and how you handled it to achieve a positive outcome.
Problem-solving: Walk us through a complex sales challenge you faced in the past and how you overcame it to achieve success.

Company & Culture Questions:

Brandt Tractor: What do you know about Brandt Tractor, and why are you interested in joining our team?
Customer Support Role: How do you see this role fitting into your long-term career goals, and what steps will you take to ensure your success in this position?

Portfolio Presentation Strategy: (N/A - Not Applicable for this role)