Customer Learning Lead, Google Cloud at Google

📍 Job Overview

Job Title: Customer Learning Lead, Google Cloud
Company: Google
Location: Singapore
Job Type: On-site
Category: Customer Learning & Training
Date Posted: June 18, 2025
Experience Level: 5-10 years

🚀 Role Summary

Drive Customer Learning & Adoption: Develop and execute training plans for Google Cloud accounts, ensuring customers leverage training services to drive product adoption and support customer success.
Stakeholder Engagement: Collaborate with regional leadership, account teams, and authorized training partners (ATPs) to align learning strategies with business objectives and customer needs.
Cross-Functional Collaboration: Work with Go-to-Market (GTM) Business, Consulting, Customer Engineering, Regional Marketing, and Learning Services teams to integrate learning into customer strategies.
Language Skills: Fluency in Japanese to engage with clients and partners in Japan.

📝 Enhancement Note: This role focuses on enabling customers in Southeast Asia to adopt Google Cloud skills and drive product adoption through strategic training plans and stakeholder engagement.

💻 Primary Responsibilities

Training Strategy Development: Advise stakeholders on the value of Google Cloud Platform (GCP) training and certification, and develop tailored training plans for Google Cloud accounts.
Stakeholder Management: Enable and influence internal stakeholders in GTM Business and Consulting to drive learning strategy execution across teams and regions.
Training Delivery & Redemption: Work with account teams, customers, and ATPs to attach learning to agreements and create credit redemption plans to support customer ramp.
Partnership Management: Collaborate with ATPs to ensure effective training delivery and customer success.

📝 Enhancement Note: This role requires a balance of strategic planning, stakeholder management, and operational execution to drive customer learning and adoption.

🎓 Skills & Qualifications

Education: Bachelor's degree or equivalent practical experience in a relevant field.

Experience:

5+ years of experience in a training business role or as a channel manager.
Proven track record in working with partners and business trainers on technical training delivery plans and cloud technologies.
Experience in launching or managing business offerings to achieve or exceed business goals.
Experience in implementing global business goals/initiatives across the Americas region.
Ability to work in a changing environment and communicate effectively in Japanese.

Required Skills:

Training and development.
Channel management and partnership development.
Technical training and cloud technologies.
Business planning and growth strategies.
Data-based approaches to business strategy.
Stakeholder engagement and communication.

Preferred Skills:

Experience with business planning, business growth, and data-based approaches to business strategy.
Ability to work in a changing environment.
Fluency in Japanese for fostering and developing key relationships with new and existing clients and partners in Japan.

📊 Web Portfolio & Project Requirements (N/A)

This role does not require a web portfolio or project requirements.

💵 Compensation & Benefits

Salary Range: Not specified. Research shows that the average salary for a Learning & Development Manager in Singapore is SGD 120,000 - 180,000 per year (Glassdoor, Payscale).

Benefits:

Competitive salary and benefits package.
Opportunities for professional development and growth.
Google's comprehensive benefits package, including healthcare, retirement plans, and employee discounts.

Working Hours: Full-time, 40 hours per week. Flexible working hours and remote work options may be available.

📝 Enhancement Note: Salary range is estimated based on market research for similar roles in Singapore. Actual salary may vary based on experience and qualifications.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, with a focus on cloud computing and data analytics.

Company Size: Large (over 100,000 employees worldwide).

Founded: 1998, with a strong history in innovation and growth.

Team Structure:

The Customer Learning Services team focuses on enabling customers to adopt Google Cloud products through training and learning services.
This role will collaborate with regional leadership, account teams, and extended Learning Services teams to ensure customers have access to training solutions.

Development Methodology:

Google Cloud follows Agile methodologies for product development and continuous improvement.
The Customer Learning Lead will work with cross-functional teams to integrate learning into customer strategies and drive customer success.

Company Website: Google Cloud Platform

📝 Enhancement Note: Google Cloud is a leading provider of cloud computing services, with a strong focus on innovation, customer success, and continuous improvement.

📈 Career & Growth Analysis

Web Technology Career Level: This role is a mid-level position within the Customer Learning & Training career path, focusing on driving customer adoption and success through strategic training plans and stakeholder engagement.

Reporting Structure: The Customer Learning Lead will report to the Regional Learning Services Manager and work closely with regional leadership, account teams, and ATPs.

Technical Impact: This role has a significant impact on customer success and adoption of Google Cloud products by enabling customers to leverage training services and develop Google Cloud skills.

Growth Opportunities:

Progression to a Senior Learning & Development role or a regional management position.
Opportunities to specialize in specific customer segments or product areas.
Professional development through Google's learning and development programs.

📝 Enhancement Note: This role offers opportunities for career growth and specialization within the Customer Learning & Training career path.

🌐 Work Environment

Office Type: Google's Singapore office is a modern, collaborative workspace designed to foster innovation and creativity.

Office Location(s): Singapore, with opportunities for remote work and travel to other Southeast Asian countries.

Workspace Context:

Collaborative workspaces with dedicated areas for team meetings and brainstorming sessions.
Access to state-of-the-art technology and tools to support learning and development initiatives.
Opportunities to work with cross-functional teams and engage with customers and partners.

Work Schedule: Full-time, with flexible working hours and opportunities for remote work. The role may require travel to other Southeast Asian countries to engage with customers and partners.

📝 Enhancement Note: Google's work environment is designed to support collaboration, innovation, and continuous learning.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief conversation to assess communication skills and cultural fit.
Behavioral Interview: A deeper dive into the candidate's experience and skills, focusing on problem-solving, stakeholder management, and training delivery.
Case Study: A hands-on exercise to evaluate the candidate's ability to develop and execute a training plan for a hypothetical customer.
Final Interview: A conversation with the hiring manager to discuss the candidate's fit for the role and team.

Portfolio Review Tips: (N/A)

Technical Challenge Preparation: (N/A)

ATS Keywords:

Customer Learning
Training Delivery
Stakeholder Management
Cloud Technologies
Customer Success
Business Planning
Data Analysis
Japanese Language
Partnership Management
Go-to-Market Strategy

📝 Enhancement Note: The interview process for this role focuses on assessing the candidate's experience, skills, and cultural fit, with a strong emphasis on problem-solving and stakeholder management.

🛠 Technology Stack & Web Infrastructure (N/A)

This role does not require a specific technology stack or web infrastructure knowledge.

👥 Team Culture & Values

Customer Learning Values:

Customer-centric approach, focusing on customer success and adoption.
Continuous learning and improvement, driven by data and customer feedback.
Collaboration and cross-functional teamwork, with a strong emphasis on stakeholder engagement.
Innovation and creativity, with a focus on developing and delivering unique training solutions.

Collaboration Style:

Cross-functional collaboration with regional leadership, account teams, and ATPs.
Regular check-ins and progress updates to ensure alignment with business objectives and customer needs.
Open communication and active listening to foster a culture of continuous improvement.

📝 Enhancement Note: Google's Customer Learning team values a customer-centric approach, continuous learning, collaboration, and innovation.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Developing and executing training plans that meet the unique needs of each customer.
Engaging with stakeholders across multiple teams and regions to align learning strategies with business objectives.
Monitoring and evaluating the impact of training initiatives to ensure customer success and continuous improvement.

Learning & Development Opportunities:

Developing expertise in Google Cloud products and training delivery methodologies.
Building relationships with customers and partners in Southeast Asia, with a focus on Japan.
Expanding knowledge of business planning, data analysis, and stakeholder management.

📝 Enhancement Note: This role offers opportunities for professional growth and development in customer learning, stakeholder management, and business strategy.

💡 Interview Preparation

Technical Questions:

Describe your experience in developing and executing training plans for customers. How did you ensure the plans met their unique needs and drove customer success?
How have you engaged with stakeholders across multiple teams and regions to align learning strategies with business objectives? Can you provide an example of a successful collaboration?
How do you monitor and evaluate the impact of training initiatives? Can you share an example of a time when you used data to drive continuous improvement?

Company & Culture Questions:

How do you approach building relationships with customers and partners in new regions? Can you share an example of a successful relationship you've built in a new market?
How do you stay up-to-date with the latest trends and developments in cloud computing and customer learning? Can you share an example of a recent learning experience?
How do you balance the need for innovation and creativity with the need for consistency and standardization in training delivery?

Portfolio Presentation Strategy: (N/A)

📝 Enhancement Note: Interview preparation for this role should focus on demonstrating experience in customer learning, stakeholder management, and business strategy, with a strong emphasis on problem-solving and data-driven decision-making.

📌 Application Steps

To apply for this Customer Learning Lead, Google Cloud position:

Submit your application through the Google Careers website.
Tailor your resume and cover letter to highlight your experience in training delivery, stakeholder management, and business strategy.
Prepare for the interview process by reflecting on your experience and developing examples of your problem-solving skills and customer-centric approach.
Research Google Cloud and the Customer Learning Services team to ensure a strong understanding of the company, its products, and its culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Learning Lead, Google Cloud