📍 Job Overview

Job Title: Customer Engineer II, Platform, Greenfield, Google Cloud
Company: Google
Location: Addison, Texas, United States
Job Type: Full-Time
Category: Technical Sales & Customer Success
Date Posted: June 19, 2025
Experience Level: 5-10 years
Remote Status: Remote OK

🚀 Role Summary

Key Responsibilities: Drive technical sales and customer success for Google Cloud, focusing on infrastructure modernization, application modernization, data analytics, and more.
Key Skills: Cloud native architecture, cloud engineering, virtualization, containerization, technical stakeholder engagement, application migration, security concepts, customer relationship management, and greenfield development.
Industry Focus: Utilities, oil, and gas industries.

📝 Enhancement Note: This role requires a strong technical background combined with exceptional communication and presentation skills to effectively engage with customers and drive Google Cloud adoption.

💻 Primary Responsibilities

Technical Sales & Support: Work with the team to identify business opportunities, understand customer technical objections, and develop strategies to resolve technical blockers.
Product & Solution Expertise: Share in-depth Google Cloud expertise, support bid responses, product and solution briefings, proof-of-concept work, and collaborate with product management to prioritize solutions for customer adoption.
Customer Relationship Management: Lead prospecting and acquisition of new logos, create and build customer relationships from scratch, and establish yourself as a trusted advisor on their long-term technology and business decisions.

📝 Enhancement Note: This role involves a significant amount of customer-facing work, requiring strong interpersonal skills and the ability to build and maintain effective relationships with technical stakeholders and executive leaders.

🎓 Skills & Qualifications

Education: Bachelor's degree or equivalent practical experience.

Experience: 6 years of experience with cloud native architecture in a customer-facing or support role.

Required Skills:

Cloud native architecture
Cloud engineering, on-premise engineering, virtualization, or containerization platforms
Experience engaging with, and presenting to, technical stakeholders and executive leaders
Experience prospecting, building, and maintaining customer relationships from scratch, with excitement for building out Greenfield territories

Preferred Skills:

Experience in migrating applications and services to cloud platforms
Experience with security concepts such as encryption, identity management, access control, attack vectors, and penetration testing
Experience in the utilities, oil, and gas industries
Experience with GenAI and security

📝 Enhancement Note: While not explicitly stated, experience with Google Cloud products and services would be highly beneficial for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Customer Success Stories: Prepare case studies demonstrating successful Google Cloud implementations, highlighting technical challenges, solutions, and business outcomes.
Technical Presentations: Develop and refine presentation skills to effectively communicate complex technical concepts to both technical and non-technical stakeholders.
Proof of Concepts (PoCs): Document and showcase PoCs that demonstrate Google Cloud's capabilities and address customer-specific use cases.

Technical Documentation:

Solution Architecture: Document solution architectures, including diagrams and detailed explanations, for customer environments and Google Cloud integrations.
Troubleshooting & Support: Maintain detailed records of troubleshooting steps, resolutions, and lessons learned from supporting customer environments.

📝 Enhancement Note: While a traditional web development portfolio is not required for this role, demonstrating strong technical problem-solving skills and customer success stories is essential.

💵 Compensation & Benefits

Salary Range: The US base salary range for this full-time position is $125,000 - $183,000 + bonus + equity + benefits. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Benefits:

Bonus
Equity
Benefits (Learn more about benefits at Google)

Working Hours: 40 hours per week, with flexibility for deployment windows, maintenance, and project deadlines.

📝 Enhancement Note: Salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

🎯 Team & Company Context

🏢 Company Culture

Industry: Google Cloud accelerates every organization's ability to digitally transform its business and industry by delivering enterprise-grade solutions and tools that help developers build more sustainably.

Company Size: Google is a large, multinational corporation with a significant global presence, offering extensive resources and opportunities for professional growth.

Founded: 1998

Team Structure:

Technical Sales Teams: Collaborate with Customer Engineers to differentiate Google Cloud to customers, understand their business and technical requirements, and present practical and useful solutions.
Product Marketing Management & Engineering Teams: Work with Customer Engineers to stay on top of industry trends and devise enhancements to Google Cloud products.

Development Methodology:

Agile: Google Cloud follows Agile methodologies to deliver products and features efficiently and effectively.
Collaboration: Foster a collaborative environment, working closely with cross-functional teams, including sales, marketing, and product teams.

Company Website: Google Cloud

📝 Enhancement Note: Google's company culture emphasizes innovation, collaboration, and user-focused solutions, which aligns well with the Customer Engineer role's focus on driving customer success and technical problem-solving.

📈 Career & Growth Analysis

Web Technology Career Level: This role is an intermediate to senior-level position, focusing on driving technical sales and customer success for Google Cloud products and services.

Reporting Structure: The Customer Engineer reports to the Customer Engineering Manager and works closely with technical sales teams, product marketing management, and engineering teams.

Technical Impact: The Customer Engineer plays a crucial role in driving Google Cloud adoption by understanding customer requirements, presenting tailored solutions, and resolving technical blockers. They also collaborate with product management to prioritize solutions that impact customer adoption to Google Cloud.

Growth Opportunities:

Technical Leadership: Develop expertise in Google Cloud products and services, becoming a trusted advisor to customers and a technical leader within the organization.
Customer Success Management: Expand your role to focus on customer success, driving long-term customer satisfaction and retention.
Product Management: Transition into a product management role, focusing on Google Cloud product development and strategy.

📝 Enhancement Note: Career growth opportunities in this role are primarily focused on technical leadership, customer success, and product management within the Google Cloud organization.

🌐 Work Environment

Office Type: Google's work environment is collaborative and innovative, with a focus on cross-functional teamwork and open communication.

Office Location(s): Addison, Texas, United States

Workspace Context:

Collaborative Workspace: Google's offices are designed to foster collaboration and creativity, with open workspaces, meeting rooms, and breakout areas.
Technical Infrastructure: Access to cutting-edge technology, tools, and resources to support Google Cloud product development and customer success.
Cross-Functional Collaboration: Work closely with various teams, including sales, marketing, product, and engineering teams, to drive Google Cloud adoption and customer success.

Work Schedule: Flexible work schedule, with core hours between 9:00 AM and 5:00 PM local time, and the ability to work remotely.

📝 Enhancement Note: Google's work environment emphasizes collaboration, innovation, and work-life balance, with flexible work arrangements and remote work options.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to assess your communication skills, technical background, and cultural fit.
Technical Deep Dive: A detailed conversation focusing on your technical expertise, problem-solving skills, and Google Cloud product knowledge.
Behavioral Questions: Assess your customer-facing experience, sales skills, and ability to build and maintain customer relationships.
Final Interview: A conversation with the hiring manager or a panel of Google Cloud leaders to evaluate your overall fit for the role and the organization.

Portfolio Review Tips:

Customer Success Stories: Prepare case studies demonstrating successful Google Cloud implementations, highlighting technical challenges, solutions, and business outcomes.
Technical Presentations: Develop and refine presentation skills to effectively communicate complex technical concepts to both technical and non-technical stakeholders.
Proof of Concepts (PoCs): Document and showcase PoCs that demonstrate Google Cloud's capabilities and address customer-specific use cases.

Technical Challenge Preparation:

Google Cloud Products: Familiarize yourself with Google Cloud products, services, and features relevant to the role and the industries you'll be working with.
Customer Success Stories: Prepare examples of successful Google Cloud implementations, highlighting your problem-solving skills and ability to drive customer success.
Technical Sales Skills: Brush up on your technical sales skills, focusing on understanding customer requirements, presenting tailored solutions, and resolving technical blockers.

ATS Keywords: (Organized by category)

Cloud Platforms: Google Cloud Platform, AWS, Azure, Cloud Architecture, Cloud Migration
Infrastructure: Virtualization, Containerization, Kubernetes, Serverless Architecture, Microservices
Security: Encryption, Identity Management, Access Control, Attack Vectors, Penetration Testing, Security Concepts
Sales & Customer Success: Customer Relationship Management, Sales Strategy, Customer Acquisition, Customer Retention, Technical Sales, Customer Success Management
Industry-Specific: Utilities, Oil, Gas, Energy, Manufacturing, Healthcare, Finance, Retail

📝 Enhancement Note: The interview process for this role is designed to assess your technical expertise, problem-solving skills, customer-facing experience, and cultural fit within the Google Cloud organization.

🛠 Technology Stack & Web Infrastructure

Cloud Platforms:

Google Cloud Platform: Proficient in Google Cloud products, services, and features, including Compute Engine, App Engine, Cloud Functions, Cloud Storage, Cloud SQL, BigQuery, and more.
AWS & Azure: Familiarity with AWS and Azure platforms, as well as other cloud providers, is beneficial for understanding customer environments and competitive landscapes.

Infrastructure Tools:

Virtualization & Containerization: Experience with virtualization technologies, such as VMware, and containerization platforms, such as Docker and Kubernetes.
Serverless Architecture: Familiarity with serverless architectures and platforms, such as Google Cloud Functions, AWS Lambda, and Azure Functions.
Microservices: Experience with microservices architecture and implementing microservices-based solutions.

Sales & Customer Success Tools:

CRM: Proficiency in using Customer Relationship Management (CRM) tools, such as Salesforce, HubSpot, or Zoho CRM, to manage customer interactions and track sales progress.
Sales Enablement: Familiarity with sales enablement tools, such as Seismic, Showpad, or Highspot, to create and share sales content and assets.
Customer Success Platforms: Experience with customer success platforms, such as Gainsight, Totango, or ChurnZero, to drive customer retention and expansion.

📝 Enhancement Note: While this role focuses on driving technical sales and customer success for Google Cloud, a strong understanding of competitive cloud platforms and infrastructure tools is beneficial for understanding customer environments and addressing their technical requirements.

👥 Team Culture & Values

Web Development Values:

Customer-Focused: Prioritize customer needs and drive customer success through tailored Google Cloud solutions and exceptional customer support.
Innovation: Embrace a culture of innovation, continuously learning and adapting to new technologies, trends, and customer requirements.
Collaboration: Foster a collaborative environment, working closely with cross-functional teams, including sales, marketing, product, and engineering teams, to drive Google Cloud adoption and customer success.
Technical Excellence: Pursue technical excellence, staying up-to-date with the latest Google Cloud products, services, and features, and continuously improving your technical skills and knowledge.

Collaboration Style:

Cross-Functional Integration: Work closely with various teams, including sales, marketing, product, and engineering teams, to drive Google Cloud adoption and customer success.
Code Review Culture: Foster a code review culture, ensuring high-quality technical solutions and knowledge sharing within the Google Cloud organization.
Knowledge Sharing: Encourage knowledge sharing, technical mentoring, and continuous learning to drive technical excellence and customer success.

📝 Enhancement Note: Google's company culture emphasizes innovation, collaboration, and customer focus, which aligns well with the Customer Engineer role's focus on driving technical sales and customer success for Google Cloud products and services.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Customer-Specific Solutions: Develop tailored Google Cloud solutions that address customer-specific use cases, technical requirements, and business objectives.
Competitive Landscape: Stay informed about competitive cloud platforms and infrastructure tools to effectively position Google Cloud products and services against competitors.
Emerging Technologies: Keep up-to-date with emerging technologies, trends, and best practices to drive innovation and customer success in the Google Cloud ecosystem.

Learning & Development Opportunities:

Google Cloud Training: Participate in Google Cloud training and certification programs to expand your technical skills and knowledge.
Industry Events & Conferences: Attend industry events and conferences to network with peers, learn about emerging technologies, and stay informed about market trends.
Technical Mentorship: Seek technical mentorship opportunities within the Google Cloud organization to develop your skills and advance your career.

📝 Enhancement Note: The technical challenges and learning opportunities in this role are focused on driving customer success, staying informed about emerging technologies, and expanding your technical skills and knowledge within the Google Cloud ecosystem.

💡 Interview Preparation

Technical Questions:

Google Cloud Products: Demonstrate your proficiency in Google Cloud products, services, and features, including their capabilities, use cases, and best practices.
Customer Success Stories: Prepare examples of successful Google Cloud implementations, highlighting your problem-solving skills, technical expertise, and ability to drive customer success.
Technical Sales Skills: Brush up on your technical sales skills, focusing on understanding customer requirements, presenting tailored solutions, and resolving technical blockers.

Company & Culture Questions:

Google's Mission & Values: Familiarize yourself with Google's mission, values, and company culture to demonstrate your alignment with the organization's goals and objectives.
Google Cloud Products & Services: Showcase your understanding of Google Cloud products, services, and features, and how they address customer needs and business objectives.
Customer Success & Sales Strategies: Prepare examples of successful customer success and sales strategies, highlighting your ability to drive customer adoption, retention, and expansion.

Portfolio Presentation Strategy:

Customer Success Stories: Prepare case studies demonstrating successful Google Cloud implementations, highlighting technical challenges, solutions, and business outcomes.
Technical Presentations: Develop and refine presentation skills to effectively communicate complex technical concepts to both technical and non-techanical stakeholders.
Proof of Concepts (PoCs): Document and showcase PoCs that demonstrate Google Cloud's capabilities and address customer-specific use cases.

📝 Enhancement Note: The interview process for this role is designed to assess your technical expertise, problem-solving skills, customer-facing experience, and cultural fit within the Google Cloud organization. Prepare thoroughly to demonstrate your qualifications and enthusiasm for driving customer success and technical problem-solving.

📌 Application Steps

To apply for this Customer Engineer II, Platform, Greenfield, Google Cloud position:

Submit your application through the application link provided in the job posting.
Customize your resume and portfolio to highlight your technical skills, customer success stories, and sales achievements relevant to this role.
Prepare for the phone screen and technical deep dive interviews by brushing up on your Google Cloud product knowledge, technical sales skills, and customer success strategies.
Research Google's mission, values, and company culture to demonstrate your alignment with the organization's goals and objectives.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Engineer II, Platform, Greenfield, Google Cloud