📍 Job Overview

Job Title: Customer Engineer I, Infrastructure Modernization, Gaming, Google Cloud
Company: Google
Location: Austin, TX, United States
Job Type: Full-time
Category: DevOps, Infrastructure
Date Posted: June 27, 2025
Experience Level: 5-10 years
Remote Status: Remote OK

🚀 Role Summary

📝 Enhancement Note: This role focuses on helping customers migrate and modernize their infrastructure on Google Cloud, with a specific emphasis on the gaming industry. It requires a strong background in cloud infrastructure and a deep understanding of enterprise architecture.
Drive infrastructure modernization efforts for customers migrating to Google Cloud, with a focus on the gaming industry.
Collaborate with technical sales teams to differentiate Google Cloud solutions and address customer technical objections.
Develop creative cloud solutions and architectures to solve business challenges and engage in proofs of concept.
Troubleshoot technical questions and roadblocks, and provide practical and useful solutions on Google Cloud.

💻 Primary Responsibilities

📝 Enhancement Note: This role involves a mix of technical deep dives, customer engagement, and strategic planning to drive infrastructure modernization projects.
Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop strategies to resolve technical blockers.
Share in-depth enterprise infrastructure modernization expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
Work directly with Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
Guide customers through assessments of existing legacy application environment(s) and provide recommendations on a prioritization roadmap for infrastructure and application modernization.
Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution on Google Cloud.

🎓 Skills & Qualifications

Education: Bachelor's degree or equivalent practical experience in Computer Science, IT, or a related field.

Experience: 4+ years of experience with cloud native architecture in a customer-facing or support role.

Required Skills:

Cloud infrastructure engineering, on-premise infrastructure engineering, virtualization, or containerization platforms.
Experience engaging with, and presenting to, technical stakeholders and executive leaders.
Strong communication and presentation skills.
Problem-solving skills and ability to work in a dynamic environment.

Preferred Skills:

Experience in migrating applications and services to cloud platforms.
Experience with security concepts such as encryption, identity management, access control, attack vectors, and penetration testing.
Experience with networking concepts such as software-defined networking, routing, virtual private networks, load balancers, and firewalls.
Experience in prospecting, building, and maintaining customer relationships from scratch, with excitement for building Greenfield territories in Enterprise accounts.
Experience in, or supporting, the gaming, entertainment, or financial services industry.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience with cloud infrastructure engineering, virtualization, or containerization platforms through relevant projects or case studies.
Showcase your ability to engage with and present to technical stakeholders and executive leaders through project presentations or client testimonials.
Highlight your problem-solving skills and ability to work in a dynamic environment through challenging projects or case studies.

Technical Documentation:

Provide detailed documentation of your cloud infrastructure engineering, virtualization, or containerization projects, including architecture diagrams, deployment processes, and server configuration details.
Include testing methodologies, performance metrics, and optimization techniques used in your projects.

💵 Compensation & Benefits

Salary Range: $102,000 - $146,000 USD per year (base salary only, does not include bonus, equity, or benefits)

Benefits:

Bonus
Equity
Benefits (including health, dental, vision, and retirement plans)
Generous time off (vacation, sick, and holidays)
Wellness programs and resources
Employee discounts on Google products and services

Working Hours: Full-time (40 hours/week), with flexible working hours and remote work options available.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, with a focus on cloud computing and infrastructure modernization.

Company Size: Large (over 100,000 employees), with a decentralized and diverse workforce.

Founded: 1998, with a strong commitment to innovation and continuous learning.

Team Structure:

Collaborative and cross-functional teams, with a focus on customer success and technical excellence.
Flat hierarchy, with a strong emphasis on individual autonomy and initiative.
Diverse and inclusive teams, with a focus on fostering a positive work environment.

Development Methodology:

Agile and iterative development processes, with a focus on continuous improvement and customer feedback.
Strong emphasis on collaboration, communication, and knowledge sharing.
Regular team meetings and one-on-ones to ensure alignment and progress.

Company Website: https://www.google.com/

📈 Career & Growth Analysis

Web Technology Career Level: This role is an intermediate to senior-level position, focusing on driving infrastructure modernization projects and providing technical leadership to customers.

Reporting Structure: This role reports directly to the team lead or manager, with a matrixed reporting structure to other teams and stakeholders as needed.

Technical Impact: This role has a significant impact on customer infrastructure modernization projects, driving adoption of Google Cloud products and services, and providing technical expertise and guidance to customers.

Growth Opportunities:

Opportunities to work on high-impact projects and drive customer success.
Potential to move into more senior roles, such as Customer Engineer II or Technical Solutions Architect.
Opportunities to develop expertise in specific domains or technologies, such as security, networking, or application modernization.

🌐 Work Environment

Office Type: Google's offices are modern, collaborative workspaces designed to foster innovation and creativity. Remote work is also an option for this role.

Office Location(s): Austin, TX, United States (with the option to work remotely)

Workspace Context:

Collaborative workspaces with multiple monitors and testing devices available.
Access to Google's extensive suite of tools and resources, including cloud platforms, collaboration tools, and productivity software.
Opportunities to work with diverse teams and stakeholders, both within Google and with external customers.

Work Schedule: Flexible working hours, with the option to work remotely and a focus on results and outcomes rather than hours worked.

📄 Application & Technical Interview Process

Interview Process:

Technical Assessment: A hands-on technical assessment to evaluate your cloud infrastructure engineering, virtualization, or containerization skills, as well as your problem-solving abilities.
Behavioral Interview: A behavioral interview to assess your communication, collaboration, and customer engagement skills, as well as your cultural fit with Google.
Final Interview: A final interview with the hiring manager or team lead to discuss your fit for the role and the team, as well as your long-term career goals.

Portfolio Review Tips:

Highlight your experience with cloud infrastructure engineering, virtualization, or containerization platforms through relevant projects or case studies.
Showcase your ability to engage with and present to technical stakeholders and executive leaders through project presentations or client testimonials.
Demonstrate your problem-solving skills and ability to work in a dynamic environment through challenging projects or case studies.

Technical Challenge Preparation:

Brush up on your cloud infrastructure engineering, virtualization, or containerization skills, as well as your problem-solving abilities.
Familiarize yourself with Google Cloud products and services, as well as the gaming industry's unique infrastructure requirements.
Prepare for behavioral interview questions by reflecting on your past experiences and accomplishments, and be ready to discuss your approach to customer engagement and technical problem-solving.

ATS Keywords: See the comprehensive list of web development and server administration-relevant keywords for resume optimization, organized by category, at the end of this document.

🛠 Technology Stack & Web Infrastructure

Cloud Platforms:

Google Cloud Platform (GCP)
Amazon Web Services (AWS)
Microsoft Azure

Infrastructure Technologies:

Virtualization (VMware, KVM, Docker)
Containerization (Kubernetes, Docker Swarm)
Infrastructure as Code (Terraform, CloudFormation)
Cloud Native Computing Foundation (CNCF) projects (Kubernetes, Prometheus, Fluentd, Elasticsearch, Kibana, etc.)

Networking Technologies:

Software-defined networking (SDN)
Routing protocols (BGP, OSPF, etc.)
Virtual private networks (VPNs)
Load balancers (HAProxy, NGINX, etc.)
Firewalls (iptables, firewalld, etc.)

Security Technologies:

Encryption (AES, TLS/SSL, etc.)
Identity management (LDAP, Active Directory, etc.)
Access control (RBAC, IAM, etc.)
Intrusion detection and prevention (Snort, Suricata, etc.)
Penetration testing tools (Nmap, Metasploit, etc.)

Monitoring and Logging Tools:

Prometheus
Grafana
ELK Stack (Elasticsearch, Logstash, Kibana)
Datadog
New Relic

⚡ Challenges & Growth Opportunities

Technical Challenges:

Staying up-to-date with the latest cloud infrastructure trends and best practices.
Designing and implementing scalable, secure, and highly available infrastructure solutions for customers.
Troubleshooting complex infrastructure issues and performance bottlenecks.
Migrating legacy applications and services to cloud platforms with minimal downtime and disruption.

Learning & Development Opportunities:

Google offers extensive training and development opportunities, including online courses, workshops, and mentorship programs.
Opportunities to work on cutting-edge projects and gain exposure to emerging technologies.
Potential to attend industry conferences and events, as well as obtain relevant certifications.

💡 Interview Preparation

Technical Questions:

Cloud Infrastructure: Questions related to cloud infrastructure engineering, virtualization, or containerization, such as designing and implementing highly available and scalable infrastructure solutions, troubleshooting complex infrastructure issues, and migrating legacy applications to the cloud.
Security: Questions related to security concepts, such as encryption, identity management, access control, attack vectors, and penetration testing.
Networking: Questions related to networking concepts, such as software-defined networking, routing, virtual private networks, load balancers, and firewalls.
Problem-solving: Questions designed to evaluate your ability to analyze complex problems, identify root causes, and develop effective solutions.

Company & Culture Questions:

Customer Engagement: Questions related to your experience engaging with and presenting to technical stakeholders and executive leaders, as well as your approach to customer success and satisfaction.
Teamwork & Collaboration: Questions related to your experience working in collaborative, cross-functional teams, and your ability to communicate effectively with diverse stakeholders.
Adaptability: Questions related to your ability to work in a dynamic environment and adapt to changing priorities and requirements.

Portfolio Presentation Strategy:

Technical Deep Dive: Prepare a detailed technical deep dive into one of your cloud infrastructure engineering, virtualization, or containerization projects, highlighting your approach to design, implementation, and optimization.
Customer Success Story: Prepare a case study or success story that demonstrates your ability to drive customer success through infrastructure modernization projects.
Problem-solving Example: Prepare an example of a complex infrastructure issue you've faced and how you approached troubleshooting and resolution.

📌 Application Steps

To apply for this Customer Engineer I, Infrastructure Modernization, Gaming, Google Cloud position:

Customize your resume: Highlight your relevant experience with cloud infrastructure engineering, virtualization, or containerization, as well as your customer engagement and problem-solving skills.
Tailor your portfolio: Showcase your experience with cloud infrastructure engineering, virtualization, or containerization through relevant projects or case studies, and highlight your ability to engage with and present to technical stakeholders and executive leaders.
Prepare for the technical assessment: Brush up on your cloud infrastructure engineering, virtualization, or containerization skills, as well as your problem-solving abilities, and familiarize yourself with Google Cloud products and services.
Research the company and role: Understand Google's mission, values, and culture, as well as the specific requirements and challenges of this role in the gaming industry.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

🔑 Comprehensive List of ATS Keywords

Programming Languages:

Python
Bash
Go
Java
C++
Ruby
JavaScript
TypeScript
SQL

Web Frameworks:

Flask
Django
Express.js
Spring Boot
Ruby on Rails
React
Angular
Vue.js

Server Technologies:

Nginx
Apache
Tomcat
Jetty
WildFly
JBoss
WebSphere
WebLogic
IIS
Microsoft Azure
AWS Elastic Beanstalk
Google App Engine
Heroku
Cloudflare

Databases:

MySQL
PostgreSQL
MongoDB
Redis
Cassandra
Couchbase
Amazon DynamoDB
Google Cloud Spanner
Microsoft Azure Cosmos DB

Tools:

Git
Jenkins
Travis CI
CircleCI
Bamboo
Jira
Confluence
Trello
Asana
Slack
Microsoft Teams
Google Workspace
Office 365
Docker
Kubernetes
Terraform
Ansible
Puppet
Chef
Packer
Vagrant

Methodologies:

Agile
Scrum
Kanban
Waterfall
DevOps
CI/CD
ITIL
COBIT
TOGAF
COSO

Soft Skills:

Communication
Collaboration
Problem-solving
Adaptability
Leadership
Mentoring
Coaching
Time management
Project management
Stakeholder management
Customer engagement
Customer success
Customer satisfaction

Industry Terms:

Cloud computing
Infrastructure as Code (IaC)
Serverless architecture
Microservices
Containerization
Virtualization
Hybrid cloud
Multi-cloud
Cloud migration
Cloud security
Disaster recovery
Business continuity
High availability
Scalability
Performance optimization
Load balancing
Auto-scaling
Infrastructure modernization
Digital transformation
IT modernization
IT transformation
IT service management
IT operations management
IT governance
IT compliance
IT security
IT risk management
IT audit
IT strategy
IT roadmap
IT architecture
IT design
IT consulting
IT project management
IT program management
IT portfolio management
IT financial management
IT vendor management
IT sourcing
IT procurement
IT asset management
IT service desk
IT help desk
IT support
IT training
IT education
IT certification
IT professional development
IT career development
IT leadership
IT management
IT executive management
IT C-level executive
IT board member
IT non-technical roles
IT technical roles
IT technical specialist
IT technical expert
IT technical consultant
IT technical architect
IT technical engineer
IT technical analyst
IT technical support specialist
IT technical support engineer
IT technical support analyst
IT technical project manager
IT technical program manager
IT technical portfolio manager
IT technical financial manager
IT technical vendor manager
IT technical sourcing manager
IT technical procurement manager
IT technical asset manager
IT technical service desk manager
IT technical help desk manager
IT technical support manager
IT technical training manager
IT technical education manager
IT technical certification manager
IT technical professional development manager
IT technical career development manager
IT technical leadership manager
IT technical management executive
IT technical executive management
IT technical C-level executive
IT technical board member
IT non-technical roles
IT technical roles
IT technical specialist
IT technical expert
IT technical consultant
IT technical architect
IT technical engineer
IT technical analyst
IT technical support specialist
IT technical support engineer
IT technical support analyst
IT technical project manager
IT technical program manager
IT technical portfolio manager
IT technical financial manager
IT technical vendor manager
IT technical sourcing manager
IT technical procurement manager
IT technical asset manager
IT technical service desk manager
IT technical help desk manager
IT technical support manager
IT technical training manager
IT technical education manager
IT technical certification manager
IT technical professional development manager
IT technical career development manager
IT technical leadership manager
IT technical management executive
IT technical executive management
IT technical C-level executive
IT technical board member

Customer Engineer I, Infrastructure Modernization, Gaming, Google Cloud