Customer Engineer, Google Cloud (English, Czech)

📍 Job Overview

• Job Title: Customer Engineer, Google Cloud (English, Czech)
• Company: Google
• Location: Prague, Praha, Czechia
• Job Type: On-site
• Category: Customer Success & Support
• Date Posted: June 19, 2025
• Experience Level: 5-10 years

🚀 Role Summary

• 📝 Enhancement Note: This role focuses on customer-facing technical support and business development for Google Cloud products, requiring strong communication skills in both English and Czech.

• Key responsibilities include identifying business opportunities, understanding customer technical objections, and developing strategies to resolve technical blockers. The role also involves guiding customers through assessments of their existing application environments and providing recommendations for application modernization.

• This role requires a strong understanding of cloud native architecture, enterprise infrastructure, and hybrid-cloud computing models. Additionally, it demands excellent communication skills to engage with technical stakeholders and executive leaders effectively.

💻 Primary Responsibilities

• 📝 Enhancement Note: The primary responsibilities revolve around customer success, technical support, and business development for Google Cloud products.

• 🔑 Identify and qualify business opportunities: Work with the team to understand customer needs, qualify business opportunities, and develop strategies to resolve technical blockers.

• 🔑 Share infrastructure and cloud modernization expertise: Provide technical guidance to customers, including technology advocacy, support bid responses, product and solution briefings, proof-of-concept work, and collaborate with product management to prioritize solutions that impact customer adoption to Google Cloud.

• 🔑 Guide customers through application environment assessments: Assist customers in evaluating their existing application environments, provide recommendations on a prioritization roadmap for application modernization, and identify opportunities for migration to hybrid-cloud computing models.

• 🔑 Structure and execute prototyping workshops: Develop best practices, document blocking requirements, and work with engineering to prioritize solutions.

• 🔑 Travel to customer sites and events: Act as a public advocate for Google Cloud, representing the company at customer sites, conferences, and other related events as required.

🎓 Skills & Qualifications

Education: A Bachelor's degree or equivalent practical experience.

Experience: 6 years of experience with cloud native architecture in a customer-facing or support role.

Required Skills:

• Cloud native architecture
• Customer relationship management
• Technical stakeholder engagement
• Programming languages (Python, Java, C++, etc.)
• Software development lifecycle
• Technical support
• Problem-solving
• Application modernization
• Hybrid-cloud computing
• Prototyping workshops
• Technology advocacy
• Product management
• Enterprise infrastructure
• Migration strategies
• Public advocacy

Preferred Skills:

• Knowledge of software development lifecycle
• Experience with one or more programming languages

📊 Web Portfolio & Project Requirements

• 📝 Enhancement Note: As this role is not web development-specific, portfolio requirements are not applicable. However, strong problem-solving skills, technical expertise, and customer support experience should be highlighted.

💵 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be between 150,000 CZK and 250,000 CZK per year, based on industry standards for similar roles in Prague.

Benefits:

• Competitive salary and benefits package
• Opportunities for professional development and growth
• A dynamic and innovative work environment

Working Hours: Full-time position with standard working hours, including travel to customer sites and events as required.

🎯 Team & Company Context

🏢 Company Culture

Industry: Google is a multinational technology company that specializes in internet-related services and products, including online advertising technologies, search engine, cloud computing, software, and hardware.

Company Size: Google has over 135,000 employees worldwide, with a significant presence in Prague, Czech Republic.

Founded: Google was founded in 1998 by Larry Page and Sergey Brin.

Team Structure:

• The Customer Engineer team works closely with sales, product management, and engineering teams to provide technical support and business development for Google Cloud products.
• The team consists of experienced professionals with expertise in cloud native architecture, enterprise infrastructure, and hybrid-cloud computing models.

Development Methodology:

• Google follows Agile methodologies for software development, with a focus on iterative development, customer feedback, and continuous improvement.
• The company encourages a culture of innovation, collaboration, and data-driven decision-making.

Company Website: Google

📈 Career & Growth Analysis

Web Technology Career Level: This role is focused on customer success and technical support for Google Cloud products, requiring strong technical expertise and customer engagement skills.

Reporting Structure: The Customer Engineer reports to the Customer Engineer Manager and works closely with sales, product management, and engineering teams.

Technical Impact: The role has a significant impact on customer satisfaction, product adoption, and business growth for Google Cloud products.

Growth Opportunities:

• 🌱 Technical Growth: Develop expertise in emerging cloud technologies and trends, and contribute to product improvement and innovation.
• 🌱 Leadership Growth: Gain experience in managing customer relationships, leading technical workshops, and mentoring junior team members.
• 🌱 Career Progression: Progress to senior or management roles within the Customer Engineer team or explore opportunities in other areas of Google, such as product management or engineering.

🌐 Work Environment

Office Type: Google's Prague office is a modern, collaborative workspace designed to foster innovation and creativity. The office features open-plan workspaces, meeting rooms, and recreational areas.

Office Location(s): Prague, Czech Republic

Workspace Context:

• 💻 Workspace: Google provides state-of-the-art hardware and software tools to support employee productivity and collaboration.
• 🤝 Collaboration: The office encourages cross-functional collaboration, with regular team meetings, workshops, and social events.
• 🌐 Work Schedule: Standard working hours with flexibility for travel to customer sites and events as required.

📄 Application & Technical Interview Process

Interview Process:

• 🔑 Phone Screen: A brief phone call to discuss the role, experience, and motivation.
• 🔑 Technical Deep Dive: A detailed discussion of the candidate's technical expertise, experience, and problem-solving skills.
• 🔑 Customer Engagement Scenario: A role-play scenario to assess the candidate's ability to engage with customers, understand their needs, and provide technical solutions.
• 🔑 Final Interview: A meeting with the hiring manager and other team members to discuss the candidate's fit for the role and the team.

Portfolio Review Tips: Not applicable for this role.

Technical Challenge Preparation:

• Brush up on cloud native architecture, enterprise infrastructure, and hybrid-cloud computing models.
• Prepare for problem-solving scenarios and customer engagement exercises.
• Research Google Cloud products and services to demonstrate a strong understanding of the company's offerings.

ATS Keywords: Cloud native architecture, customer relationship management, technical stakeholder engagement, programming languages, software development lifecycle, technical support, problem-solving, application modernization, hybrid-cloud computing, prototyping workshops, technology advocacy, product management, enterprise infrastructure, migration strategies, public advocacy.

🛠 Technology Stack & Web Infrastructure

Technology Stack: As this role is not web development-specific, a technology stack is not applicable. However, strong technical expertise in cloud native architecture, enterprise infrastructure, and hybrid-cloud computing models is required.

👥 Team Culture & Values

Web Development Values: Not applicable for this role.

Collaboration Style:

• 🤝 Cross-functional Collaboration: The Customer Engineer team works closely with sales, product management, and engineering teams to provide technical support and business development for Google Cloud products.
• 🤝 Knowledge Sharing: The team encourages regular knowledge-sharing sessions, workshops, and training to ensure everyone stays up-to-date with the latest technologies and best practices.
• 🤝 Continuous Learning: Google fosters a culture of continuous learning, with opportunities for professional development and growth.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• 🌐 Customer Engagement: Engage with customers from diverse backgrounds and industries, understanding their unique needs and providing tailored technical solutions.
• 🌐 Technical Complexity: Work with complex enterprise infrastructure and cloud native architecture, requiring strong problem-solving skills and technical expertise.
• 🌐 Emerging Technologies: Stay up-to-date with the latest cloud technologies and trends, and adapt to changes in the market.

Learning & Development Opportunities:

• 🌱 Technical Training: Attend workshops, webinars, and training sessions to develop expertise in emerging cloud technologies and trends.
• 🌱 Mentorship: Seek guidance from experienced team members to gain insights into best practices and industry trends.
• 🌱 Career Development: Explore opportunities for career progression within the Customer Engineer team or other areas of Google.

💡 Interview Preparation

Technical Questions:

• 🔑 Cloud Architecture: Be prepared to discuss cloud native architecture, enterprise infrastructure, and hybrid-cloud computing models in detail.
• 🔑 Customer Engagement: Prepare for scenarios that assess your ability to engage with customers, understand their needs, and provide technical solutions.
• 🔑 Problem-Solving: Brush up on your problem-solving skills and be ready to discuss complex technical challenges and how you would approach resolving them.

Company & Culture Questions:

• 🔑 Google Culture: Research Google's company culture, values, and mission to demonstrate your fit for the organization.
• 🔑 Team Dynamics: Prepare for questions about your ability to work collaboratively with cross-functional teams and contribute to a positive work environment.
• 🔑 Career Growth: Discuss your long-term career goals and how this role fits into your professional development plans.

Portfolio Presentation Strategy: Not applicable for this role.

📌 Application Steps

To apply for this Customer Engineer, Google Cloud (English, Czech) position:

• Submit your application through the Google Careers website.
• Tailor your resume and cover letter to highlight your technical expertise, customer support experience, and problem-solving skills.
• Prepare for the interview process by brushing up on your cloud native architecture, enterprise infrastructure, and hybrid-cloud computing knowledge, as well as your customer engagement and problem-solving skills.
• Research Google Cloud products and services to demonstrate a strong understanding of the company's offerings.
• Be ready to discuss your career goals and how this role fits into your professional development plans.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.