Cross Technology Managed Services Engineer (L2) (SRE)

NTT Ltd.
Full_time•Singapore

📍 Job Overview

  • Job Title: Cross Technology Managed Services Engineer (L2) (SRE)
  • Company: NTT Ltd.
  • Location: Kallang, Singapore
  • Job Type: Full-time
  • Category: DevOps, Site Reliability Engineering
  • Date Posted: 2025-06-11
  • Experience Level: Mid-level (2-5 years)
  • Remote Status: On-site

🚀 Role Summary

  • Key Responsibilities: Ensure operational IT infrastructure and systems reliability, scalability, and efficiency through proactive monitoring, incident management, and automation.
  • Key Skills: Infrastructure Monitoring, Incident Management, Problem Management, CI/CD, Deployment Automation, Linux Systems Administration, Configuration Management, Cloud Platforms, Scripting, Disaster Recovery, High Availability, ITIL Best Practices, SRE Best Practices, API, Automation, Ansible.

💻 Primary Responsibilities

  • Proactive Monitoring & Incident Management:

    • Monitor and maintain client IT infrastructure and systems.
    • Identify, investigate, and resolve technical incidents and problems.
    • Restore service to clients with minimal downtime and reduce Mean Time to Recovery (MTTR).

  • Automation & Operations:

    • Develop automation scripts to reduce manual intervention and recurring operational tasks (toil).
    • Set up and maintain monitoring, alerting, and logging tools (e.g., Prometheus, Grafana, PagerDuty).
    • Participate in on-call rotations and drive fast resolution of P1/P2 incidents.
    • Contribute to deployment pipelines using tools like Jenkins or GitLab CI/CD.

  • Security & Compliance:

    • Harden security and ensure compliance across production systems through configuration management and patching.

  • Capacity Planning & Performance Optimization:

    • Ensure systems can handle current and future loads.
    • Optimize infrastructure usage and reduce waste (cost-efficiency).

  • Bridging Development & Operations:

    • Advocate for and implement DevOps and SRE best practices.
    • Collaborate with development teams to ensure production systems are always available, fast, and efficient.

🎓 Skills & Qualifications

Education:

  • Bachelor's degree or equivalent qualification in IT/Computing.

Certifications:

  • Relevant certifications carry additional weightage, such as:
    • Microsoft Certified
    • AWS Certified
    • VMware Certified
    • Google Cloud Platform (GCP)
    • VMWare Certified Cloud Management and Automation
    • SRE Certifications

Required Skills:

  • Infrastructure Monitoring & Observability & Telemetry
  • Incident & Problem Management
  • CI/CD and Deployment Automation
  • Linux Systems Administration
  • Configuration Management (Ansible, Puppet, etc.)
  • Cloud Platforms (AWS, GCP, Azure)
  • Scripting (PS, Bash, Python)
  • Disaster Recovery & High Availability
  • ITIL / SRE Best Practices
  • Familiarity with JSON, API, Automation, Ansible, CI/CD

Experience:

  • Moderate level years of relevant managed services experience handling cross-technology infrastructure.
  • Moderate level knowledge in ticketing tools, preferably ServiceNow.
  • Moderate level working knowledge of ITIL processes.
  • Moderate level experience working with vendors and/or 3rd parties.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

  • Demonstrate experience with infrastructure monitoring, incident management, and automation tools.
  • Showcase projects that highlight your ability to ensure high availability, scalability, and efficiency of IT systems.
  • Include examples of your scripting and automation skills.

Technical Documentation:

  • Document your approach to incident management, problem resolution, and automation.
  • Include any relevant case studies or success stories demonstrating your impact on system performance and reliability.

💵 Compensation & Benefits

Salary Range:

  • The salary range for this role in Singapore is approximately SGD 80,000 - 120,000 per annum, depending on experience and qualifications. This estimate is based on market research and industry standards for mid-level DevOps and SRE roles in Singapore.

Benefits:

  • Competitive benefits package, including health insurance, retirement plans, and employee assistance programs.
  • Opportunities for professional development, training, and certifications.
  • A global culture that embraces diversity and offers equal opportunities for growth and advancement.

Working Hours:

  • Full-time position with standard working hours, including on-call rotations and maintenance windows as required.

🎯 Team & Company Context

Company Culture:

  • Industry: Information Technology and Services
  • Company Size: Large (10,001+ employees)
  • Founded: 1967 (as NTT DATA, part of the NTT Group)
  • Team Structure: Large, global teams with cross-functional collaboration and specialization in various technologies.
  • Development Methodology: Agile, with a focus on DevOps and SRE best practices.

Company Website: https://www.nttdata.com/

📝 Enhancement Note: NTT DATA is a global innovator of business and technology services, serving 75% of the Fortune Global 100. They invest heavily in R&D and are committed to helping clients innovate, optimize, and transform for long-term success.

📈 Career & Growth Analysis

Web Technology Career Level:

  • Mid-level Site Reliability Engineer (SRE) responsible for ensuring operational IT infrastructure and systems reliability, scalability, and efficiency.

Reporting Structure:

  • Reports to the Managed Services Team Lead or equivalent.
  • Collaborates with cross-functional teams, including development, operations, and client-facing teams.

Technical Impact:

  • Directly impacts client IT infrastructure and systems reliability, performance, and security.
  • Indirectly influences user experience and business continuity through proactive monitoring and incident management.

Growth Opportunities:

  • Technical Growth: Develop expertise in emerging technologies, tools, and best practices related to SRE and DevOps.
  • Leadership Potential: Gain experience in managing teams, mentoring junior engineers, and driving technical projects.
  • Career Progression: Advance to senior SRE roles, technical lead positions, or move into management and architecture decision-making.

🌐 Work Environment

Office Type: Large, global offices with a collaborative and inclusive work environment.

Office Location(s): Kallang, Singapore, with additional offices worldwide.

Workspace Context:

  • Modern, well-equipped workspaces with multiple monitors, testing devices, and development tools.
  • Collaborative environment with opportunities for knowledge sharing, technical mentoring, and continuous learning.

Work Schedule:

  • Standard full-time working hours with flexibility for deployment windows, maintenance, and project deadlines.
  • On-call rotations and maintenance windows as required.

📝 Enhancement Note: NTT DATA encourages a positive work-life balance, offering flexible working arrangements and employee benefits to support the well-being of their team members.

📄 Application & Technical Interview Process

Interview Process:

  1. Phone/Screening: Technical phone or video call to assess communication skills and basic understanding of SRE and DevOps concepts.
  2. Technical Assessment: Hands-on assessment of your incident management, automation, and scripting skills. Expect to work on real-world scenarios and case studies.
  3. On-site/Final Interview: In-depth discussion of your approach to SRE, DevOps, and infrastructure management. Assess your cultural fit and long-term goals.

Portfolio Review Tips:

  • Highlight your experience with infrastructure monitoring, incident management, and automation tools.
  • Include examples of your scripting and automation skills, demonstrating your ability to reduce manual intervention and toil.
  • Showcase your problem-solving skills and approach to root cause analysis and incident resolution.

Technical Challenge Preparation:

  • Brush up on your knowledge of ITIL and SRE best practices.
  • Familiarize yourself with the company's tech stack and any relevant certifications.
  • Prepare for hands-on assessments and be ready to discuss your approach to incident management, automation, and infrastructure management.

ATS Keywords:

  • Infrastructure Monitoring, Incident Management, Problem Management, CI/CD, Deployment Automation, Linux Systems Administration, Configuration Management, Cloud Platforms, Scripting, Disaster Recovery, High Availability, ITIL Best Practices, SRE Best Practices, API, Automation, Ansible, JSON, DevOps, Site Reliability Engineering

🛠 Technology Stack & Web Infrastructure

Monitoring & Observability Tools:

  • Prometheus, Grafana, PagerDuty, ServiceNow

Cloud Platforms:

  • AWS, GCP, Azure

Scripting Languages:

  • PowerShell (PS), Bash, Python

Configuration Management:

  • Ansible, Puppet

Deployment Automation:

  • Jenkins, GitLab CI/CD

Infrastructure as Code (IaC):

  • Terraform, CloudFormation

Containerization & Orchestration:

  • Docker, Kubernetes

📝 Enhancement Note: NTT DATA uses a wide range of tools and technologies, and candidates should be open to learning and working with new tools as needed.

👥 Team Culture & Values

NTT DATA Values:

  • Clients First: Prioritize client needs and create a positive client experience throughout the total client journey.
  • Integrity: Uphold the highest ethical standards and act with honesty and transparency.
  • Respect: Value diversity and inclusion, fostering a culture of collaboration and teamwork.
  • Excellence: Strive for continuous improvement and deliver high-quality services and solutions.
  • Sustainability: Contribute to a sustainable future by embracing environmentally responsible practices and technologies.

Collaboration Style:

  • Cross-functional Integration: Collaborate with development, operations, and client-facing teams to ensure operational IT infrastructure and systems reliability, scalability, and efficiency.
  • Code Review Culture: Encourage knowledge sharing, peer programming, and continuous learning.
  • Knowledge Sharing: Foster a culture of mentoring and technical skill development.

⚡ Challenges & Growth Opportunities

Technical Challenges:

  • Incident Management: Develop and refine incident management processes to minimize downtime and reduce Mean Time to Recovery (MTTR).
  • Automation & Efficiency: Identify and eliminate manual, repetitive tasks (toil) through automation and process improvement.
  • Scalability & Performance: Ensure IT systems can handle current and future loads while optimizing infrastructure usage and reducing waste (cost-efficiency).
  • Emerging Technologies: Stay up-to-date with the latest tools, best practices, and trends in SRE and DevOps.

Learning & Development Opportunities:

  • Technical Skill Development: Expand your expertise in SRE, DevOps, and related technologies through training, certifications, and hands-on projects.
  • Leadership Development: Gain experience in managing teams, mentoring junior engineers, and driving technical projects.
  • Architecture Decision-Making: Contribute to strategic architecture decisions and influence the direction of IT infrastructure and systems.

📝 Enhancement Note: NTT DATA offers a supportive learning environment with opportunities for professional development, training, and certifications.

💡 Interview Preparation

Technical Questions:

  • SRE & DevOps Fundamentals: Demonstrate your understanding of SRE and DevOps principles, best practices, and tools.
  • Incident Management: Walk through real-world scenarios and discuss your approach to incident management, problem resolution, and automation.
  • Automation & Scripting: Showcase your scripting skills and discuss your approach to automating manual, repetitive tasks (toil).

Company & Culture Questions:

  • NTT DATA Culture: Demonstrate your understanding of NTT DATA's values, culture, and commitment to client success.
  • Team Dynamics: Discuss your approach to collaboration, knowledge sharing, and working with cross-functional teams.
  • Long-term Goals: Align your career aspirations with NTT DATA's growth opportunities and commitment to employee development.

Portfolio Presentation Strategy:

  • Live Demonstration: Showcase your incident management, automation, and scripting skills through live demonstrations and walkthroughs.
  • Technical Deep Dive: Provide detailed explanations of your approach to infrastructure management, automation, and problem resolution.
  • User Impact: Highlight the user impact of your work and discuss how your efforts contribute to client success and business continuity.

📝 Enhancement Note: Prepare thoroughly for the interview process, focusing on your technical skills, problem-solving approach, and cultural fit with NTT DATA.

📌 Application Steps

To apply for this SRE (Site Reliability Engineer) position at NTT DATA:

  1. Tailor Your Resume: Highlight your relevant experience with infrastructure monitoring, incident management, and automation tools.
  2. Prepare Your Portfolio: Showcase your incident management, automation, and scripting skills through live demonstrations and walkthroughs.
  3. Research the Company: Familiarize yourself with NTT DATA's values, culture, and commitment to client success.
  4. Prepare for the Interview: Brush up on your technical skills, problem-solving approach, and cultural fit with NTT DATA.

📝 Enhancement Note: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with NTT DATA before making application decisions.

Content Guidelines (IMPORTANT: Do not include this in the output)

Role-Specific Focus:

  • Highlight the role's focus on ensuring operational IT infrastructure and systems reliability, scalability, and efficiency.
  • Emphasize the candidate's experience with infrastructure monitoring, incident management, and automation tools.
  • Address the candidate's ability to work in a collaborative, cross-functional environment.

Industry Expertise:

  • Include specific tools, technologies, and best practices relevant to SRE and DevOps.
  • Address the candidate's experience with cloud platforms, scripting languages, and configuration management.
  • Highlight the candidate's problem-solving skills and approach to incident management and automation.

Professional Standards:

  • Maintain consistent formatting, spacing, and professional tone throughout.
  • Use SRE and DevOps industry terminology appropriately and accurately.
  • Include comprehensive benefits and growth opportunities relevant to SRE and DevOps professionals.
  • Provide actionable insights that give SRE and DevOps candidates a competitive advantage.

Technical Focus & Interview Preparation:

  • Emphasize the candidate's experience with infrastructure monitoring, incident management, and automation tools.
  • Address the candidate's ability to work with cloud platforms, scripting languages, and configuration management.
  • Include specific portfolio requirements tailored to the SRE role, focusing on incident management, automation, and scripting skills.
  • Provide tactical advice for SRE portfolio development, live demonstrations, and project case studies.
  • Include SRE-specific interview preparation and coding challenge guidance.

Avoid:

  • Generic business jargon not relevant to SRE and DevOps roles.
  • Placeholder text or incomplete sections.
  • Repetitive content across different sections.
  • Non-technical terminology unless relevant to the specific SRE role.
  • Marketing language unrelated to SRE and DevOps.

Application Requirements

Candidates should have a Bachelor's degree in IT/Computing or equivalent experience, along with relevant certifications. Required skills include infrastructure monitoring, incident management, CI/CD, and experience with cloud platforms.