Cross Border Network Operations Specialist , Global Logistics Japan

📍 Job Overview

• Job Title: Cross Border Network Operations Specialist
• Company: Amazon
• Location: Tokyo, Japan
• Job Type: On-site
• Category: Operations & Logistics
• Date Posted: June 17, 2025
• Experience Level: Entry-level to 2 years
• Remote Status: On-site

🚀 Role Summary

• Manage cross-border transportation operations from origins to Amazon facilities in Japan
• Collaborate with regional internal and external partners to drive speed, accuracy, and efficiency in B2B cross-border transportation
• Improve daily inbound operations and participate in process improvement initiatives
• Strong knowledge of import processes, customs clearance, and inland transportation

📝 Enhancement Note: This role focuses on global logistics and cross-border transportation, requiring strong communication and collaboration skills with regional stakeholders.

💻 Primary Responsibilities

• Shipment Management: Manage shipment order-to-arrival process for Air/Ocean/Ground B2B import shipments from origin facilities to Amazon facilities in Japan, and Air/Ocean B2B export shipments from Amazon facilities in the US/EU to Japan
• Stakeholder Communication: Liaise with regional internal and external partners, managing inquiries, escalations, and reporting
• Process Improvement: Investigate causes of problems, collaborate with related partners to rectify them, and engage in Kaizen activities for day-to-day operations
• Problem Solving: Troubleshoot and resolve transportation issues, ensuring timely delivery of products

📝 Enhancement Note: This role requires strong problem-solving skills and the ability to work effectively under pressure to resolve transportation challenges.

🎓 Skills & Qualifications

Education: High school diploma or equivalent

Experience: 0-2 years in program management, logistics, operations, supply chain, transportation, or equivalent

Required Skills:

• Intermediate Excel skills (pivot tables, charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas)
• Knowledge of import processes, customs clearance, and inland transportation
• Strong communication and collaboration skills in English and Japanese
• Problem-solving skills and ability to work under pressure

Preferred Skills:

• Bachelor's degree
• Experience with SQL
• Familiarity with Amazon's inbound network and global transportation processes

📝 Enhancement Note: While not required, a bachelor's degree and SQL experience would be beneficial for this role, as they would enable the candidate to analyze data and make informed decisions more effectively.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Demonstrate experience in logistics, supply chain, or operations through relevant projects or case studies
• Showcase problem-solving skills and ability to manage cross-functional teams
• Highlight proficiency in English and Japanese, with examples of successful stakeholder communication

Technical Documentation:

• Provide examples of data analysis using Excel or SQL to support decision-making processes
• Include process improvement initiatives and their impact on operations

📝 Enhancement Note: Although this role does not require a traditional web development portfolio, candidates should be prepared to showcase their problem-solving skills, data analysis capabilities, and cross-functional collaboration through relevant projects or case studies.

💵 Compensation & Benefits

Salary Range: ¥4,000,000 - ¥6,000,000 per year (Based on market research for logistics and operations roles in Tokyo, Japan)

Benefits:

• Comprehensive health and dental insurance
• Retirement savings plan with company match
• Generous vacation and paid time off policies
• Employee discount on Amazon products
• Opportunities for professional development and career growth

Working Hours: Full-time, 40 hours per week, with flexible scheduling to accommodate transportation needs

📝 Enhancement Note: The salary range provided is based on market research for logistics and operations roles in Tokyo, Japan, and may vary depending on the candidate's experience and qualifications.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce and retail

Company Size: Large (Over 1,000,000 employees)

Founded: 1994

Team Structure:

• Global Logistics team, focusing on cross-border transportation and inbound operations
• Collaborative, cross-functional teams working with various departments, including sales, marketing, and customer service
• Strong focus on customer obsession, innovation, and long-term thinking

Development Methodology:

• Lean and Agile methodologies for process improvement and problem-solving
• Data-driven decision-making and continuous learning
• Strong emphasis on customer experience and user-centric design

Company Website: https://www.amazon.com/

📝 Enhancement Note: Amazon's company culture is known for its customer obsession, innovation, and long-term thinking, which drives its success in the e-commerce industry.

📈 Career & Growth Analysis

Web Technology Career Level: This role is an entry-level to mid-level position in global logistics and operations, focusing on cross-border transportation and inbound operations

Reporting Structure: Reports directly to the Global Logistics Manager or a similar role within the organization

Technical Impact: Responsible for managing cross-border transportation operations, ensuring efficient and accurate delivery of products from origins to Amazon facilities in Japan

Growth Opportunities:

• Develop expertise in global logistics and cross-border transportation
• Gain experience working with regional stakeholders and collaborating with cross-functional teams
• Opportunities for career progression within the Global Logistics team or related departments

📝 Enhancement Note: This role offers opportunities for career growth and development within Amazon's Global Logistics team, focusing on cross-border transportation and inbound operations.

🌐 Work Environment

Office Type: Modern, collaborative workspaces with open floor plans and dedicated team areas

Office Location(s): Tokyo, Japan

Workspace Context:

• Collaborative work environment with regular team meetings and cross-functional collaboration
• Access to relevant software and tools for data analysis and project management
• Opportunities for professional development and training

Work Schedule: Full-time, 40 hours per week, with flexible scheduling to accommodate transportation needs

📝 Enhancement Note: Amazon's work environment is known for its collaborative and innovative culture, with a strong focus on customer obsession and long-term thinking.

📄 Application & Technical Interview Process

Interview Process:

1. Online application review and resume screening
2. Phone or video screen to assess communication skills and cultural fit
3. In-depth behavioral and situational interviews to evaluate problem-solving skills, stakeholder communication, and process improvement experience
4. Final interview with the hiring manager or a panel of interviewers to discuss the role's expectations and company culture

Portfolio Review Tips:

• Highlight relevant logistics, supply chain, or operations projects that demonstrate problem-solving skills and cross-functional collaboration
• Provide examples of successful stakeholder communication in English and Japanese
• Showcase data analysis skills using Excel or SQL to support decision-making processes

Technical Challenge Preparation:

• Brush up on Excel skills, focusing on pivot tables, charts, multiple criteria lookups, and data cleansing
• Familiarize yourself with Amazon's inbound network and global transportation processes
• Prepare for behavioral and situational interview questions focusing on problem-solving, stakeholder communication, and process improvement

ATS Keywords: Logistics, Operations, Supply Chain, Transportation, Stakeholder Communication, Problem Solving, Process Improvement, Customs Clearance, Data Analysis, Excel, SQL, B2B Transportation, Japanese Language Proficiency

📝 Enhancement Note: The interview process for this role focuses on assessing the candidate's problem-solving skills, stakeholder communication, and process improvement experience, with a strong emphasis on data analysis and cross-functional collaboration.

🛠 Technology Stack & Web Infrastructure

Logistics & Operations Tools:

• Transportation Management System (TMS)
• Warehouse Management System (WMS)
• Enterprise Resource Planning (ERP) system
• Microsoft Excel and SQL for data analysis and reporting

📝 Enhancement Note: Although this role does not require a traditional web development or server administration technology stack, candidates should be familiar with relevant logistics and operations tools, as well as Microsoft Excel and SQL for data analysis and reporting.

👥 Team Culture & Values

Logistics & Operations Values:

• Customer obsession and long-term thinking
• Bias for action and ownership
• Insist on the highest standards
• Frugality and innovation
• Learn and be curious
• Hire and develop the best

Collaboration Style:

• Cross-functional collaboration with regional stakeholders and internal teams
• Data-driven decision-making and continuous learning
• Strong emphasis on customer experience and user-centric design

📝 Enhancement Note: Amazon's logistics and operations teams are known for their customer obsession, innovation, and long-term thinking, with a strong focus on data-driven decision-making and continuous learning.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Managing cross-border transportation operations from origins to Amazon facilities in Japan
• Collaborating with regional internal and external partners to drive speed, accuracy, and efficiency in B2B cross-border transportation
• Improving daily inbound operations and participating in process improvement initiatives
• Troubleshooting and resolving transportation issues under pressure

Learning & Development Opportunities:

• Develop expertise in global logistics and cross-border transportation
• Gain experience working with regional stakeholders and collaborating with cross-functional teams
• Opportunities for professional development and training within Amazon's Global Logistics team or related departments

📝 Enhancement Note: This role offers opportunities for career growth and development within Amazon's Global Logistics team, focusing on cross-border transportation and inbound operations, with a strong emphasis on data analysis and cross-functional collaboration.

💡 Interview Preparation

Technical Questions:

• Describe a time when you had to manage a complex logistics or supply chain project. How did you ensure its success?
• How have you used data analysis to improve operations or make informed decisions in a previous role?
• Can you walk us through a process improvement initiative you led or contributed to? What was the outcome?

Company & Culture Questions:

• Why are you interested in joining Amazon's Global Logistics team?
• How do you approach working with regional stakeholders and collaborating with cross-functional teams?
• How do you stay up-to-date with industry trends and best practices in logistics and operations?

Portfolio Presentation Strategy:

• Highlight relevant logistics, supply chain, or operations projects that demonstrate problem-solving skills and cross-functional collaboration
• Provide examples of successful stakeholder communication in English and Japanese
• Showcase data analysis skills using Excel or SQL to support decision-making processes

📝 Enhancement Note: The interview process for this role focuses on assessing the candidate's problem-solving skills, stakeholder communication, and process improvement experience, with a strong emphasis on data analysis and cross-functional collaboration.

📌 Application Steps

To apply for this Cross Border Network Operations Specialist position at Amazon Japan:

1. Submit your application through the application link provided in the job listing
2. Customize your resume to highlight relevant logistics, supply chain, or operations projects that demonstrate problem-solving skills and cross-functional collaboration
3. Prepare for behavioral and situational interview questions focusing on problem-solving, stakeholder communication, and process improvement
4. Research Amazon's company culture and global logistics operations to showcase your understanding of the role and the company

⚠️ Important Notice: This enhanced job description includes AI-generated insights and logistics & operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.