📍 Job Overview

Job Title: Critical Operations Technician (NOC)
Company: STACK EMEA
Location: Siziano, Lombardy, Italy
Job Type: On-site
Category: Network Operations Center (NOC) Technician
Date Posted: 2025-04-29
Experience Level: Mid-level (2-5 years)

🚀 Role Summary

Serve as the primary customer contact for network investigations and internet service issues.
Diagnose and remediate internet circuit trouble reports, engaging various carriers to resolve events.
Monitor STACK internal networks and coordinate with customers to perform troubleshooting actions.
Document all actions and follow appropriate workflows to ensure high-level service for STACK customers.

📝 Enhancement Note: This role requires strong communication skills and the ability to work effectively with customers and carriers to resolve network issues. The ideal candidate will have experience in a NOC environment and be comfortable using network monitoring tools.

💻 Primary Responsibilities

Customer Support: Act as the primary point of contact for customers, providing highest level quality, timely, and accurate end-to-end support for any issues within the functional area of responsibility.
Network Investigation: Diagnose and remediate internet circuit trouble reports, and interpret, investigate, and remediate network and environmental alerts.
Carrier Coordination: Engage various carriers to effectively resolve a multitude of events on behalf of STACK customers.
Network Monitoring: Monitor STACK internal networks using various applications and create and track alarm/alert-driven events.
Process Optimization: Provide input and feedback for the use and optimization of internal network management as well as NOC processes and procedures.
Documentation: Accurately document all actions and corresponding time allocated to tasks, and create Network MOP/SOP and Courtesy Access Requests.

📝 Enhancement Note: This role requires strong problem-solving skills and the ability to work independently to diagnose and remediate network issues. The ideal candidate will be comfortable using network monitoring tools and have experience working in a NOC environment.

🎓 Skills & Qualifications

Education: A relevant degree or certification in Network Administration, Computer Science, or a related field is preferred.

Experience: Proven experience (2-5 years) in a NOC environment or similar role, with a strong focus on network troubleshooting and customer support.

Required Skills:

Demonstrated knowledge of datacenter infrastructure.
Demonstrated ability to troubleshoot hardware, layer 1 connectivity issues, and maintenance on hardware devices.
Comfortable with Field Replaceable Units (FRUs) on multiple hardware platforms and familiar with all media types.
Ability to navigate and effectively utilize ticketing systems.
Excellent oral and written communication and interpersonal skills.
Ability to interface at all levels within the organization.
Ability to effectively manage deadlines.
Displays strong organizational skills.
Must be able to accurately communicate, both written and verbally, complex issues using easy-to-understand terminology.
Computer literate with an emphasis on Microsoft Office Suite.
Understanding of various network topologies.
Experience with equipment terminal access applications.
Experience with network monitoring software applications.

Preferred Skills:

Bilingual or multilingual skills, with a focus on Italian and English.
Familiarity with STACK products and services.
Experience working in a global, multicultural environment.

📝 Enhancement Note: This role requires a strong technical background in network troubleshooting and customer support. The ideal candidate will have experience working in a NOC environment and be comfortable using network monitoring tools.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Detailed documentation of past network troubleshooting cases, highlighting the problem, diagnosis, and resolution process.
Examples of successful customer interactions and feedback.
Evidence of process improvement initiatives or projects.

Technical Documentation:

Detailed network diagrams and topologies, including layer 1 connectivity.
Documentation of network monitoring tools and processes.
Records of network incidents and outages, including root cause analysis and resolution steps.

📝 Enhancement Note: While a web portfolio is not explicitly required for this role, demonstrating strong technical skills and customer support experience through relevant projects and case studies can significantly enhance an application.

💵 Compensation & Benefits

Salary Range: €28,000 - €35,000 per year (based on regional market research and experience level)

Benefits:

Health insurance and retirement plans.
Employee discounts on STACK services.
Opportunities for professional development and training.
A dynamic and multicultural work environment.

Working Hours: Full-time (40 hours per week), with on-call rotations for 24/7 network support.

📝 Enhancement Note: The salary range provided is an estimate based on regional market research and experience level. Actual compensation may vary depending on the candidate's qualifications and the company's benefits package.

🎯 Team & Company Context

Company Culture: STACK EMEA is a global technology company specializing in data center services and connectivity solutions. The company values innovation, collaboration, and customer focus.

Team Structure: The NOC team consists of experienced network engineers and technicians responsible for 24/7 network monitoring and support. The team works closely with various departments, including sales, marketing, and customer support, to ensure high-level service for STACK customers.

Development Methodology: STACK EMEA follows ITIL (Information Technology Infrastructure Library) best practices for network management and service delivery. The company uses a ticketing system to track and manage network incidents and service requests.

Company Website: STACK EMEA

📝 Enhancement Note: STACK EMEA's global presence and multicultural environment offer unique opportunities for professional growth and exposure to diverse technologies and methodologies.

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the mid-level (2-5 years of experience) and offers opportunities for career progression into senior NOC engineering or team leadership positions.

Reporting Structure: The NOC Technician reports directly to the NOC Manager and works closely with other NOC team members, as well as various departments within the organization.

Technical Impact: The NOC Technician plays a crucial role in maintaining STACK's network infrastructure and ensuring high-level service for customers. Their work directly impacts the performance, reliability, and security of STACK's global network.

Growth Opportunities:

Technical Skill Development: STACK EMEA offers training and development opportunities to help NOC Technicians expand their technical skills and knowledge.
Team Leadership: With experience and proven performance, NOC Technicians may have the opportunity to lead a team or take on a more senior role within the organization.
Global Experience: STACK EMEA's global presence offers opportunities for NOC Technicians to gain experience working with diverse teams and technologies.

📝 Enhancement Note: STACK EMEA's focus on innovation and continuous improvement creates an environment where NOC Technicians can grow both personally and professionally.

🌐 Work Environment

Office Type: STACK EMEA's offices are modern, collaborative workspaces designed to foster innovation and teamwork.

Office Location(s): Siziano, Lombardy, Italy (with global offices in various locations)

Workspace Context:

Access to multiple monitors and testing devices to facilitate network troubleshooting and monitoring.
Collaborative workspaces with dedicated NOC team areas.
Opportunities for remote work and flexible scheduling to support work-life balance.

Work Schedule: Full-time (40 hours per week), with on-call rotations for 24/7 network support. The work schedule may vary depending on business needs and team availability.

📝 Enhancement Note: STACK EMEA's global presence and diverse team composition create a dynamic and multicultural work environment that encourages collaboration and innovation.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone or video call to discuss the role, qualifications, and expectations.
Technical Assessment: A hands-on assessment of network troubleshooting and monitoring skills, using STACK's network infrastructure and tools.
Behavioral Interview: An in-depth discussion of problem-solving skills, customer support experience, and cultural fit.
Final Interview: A meeting with the NOC Manager or other senior team members to discuss the candidate's fit for the role and the organization.

Portfolio Review Tips:

Highlight past network troubleshooting cases and customer support experiences.
Demonstrate strong problem-solving skills and the ability to work effectively with customers and carriers.
Showcase familiarity with network monitoring tools and processes.

Technical Challenge Preparation:

Brush up on network troubleshooting skills and familiarity with various network topologies.
Review STACK's network infrastructure and services to gain a better understanding of the role's requirements.
Prepare for behavioral interview questions focusing on problem-solving, customer support, and teamwork.

ATS Keywords: Network Operations Center (NOC), Network Troubleshooting, Customer Support, Network Monitoring, ITIL, Ticketing System, Global Network, Network Infrastructure, Network Security, Network Performance, Network Reliability, Teamwork, Collaboration, Problem-Solving, Customer Focus.

📝 Enhancement Note: The interview process for this role is designed to assess the candidate's technical skills, problem-solving abilities, and cultural fit within the STACK EMEA organization.

🛠 Technology Stack & Web Infrastructure

Network Monitoring Tools:

Ticketing Systems:

Network Infrastructure:

Global network with Points of Presence (PoPs) in major data centers worldwide.
Multivendor network equipment, including Cisco, Juniper, and Arista.
Cloud-based network management and automation tools.

📝 Enhancement Note: STACK EMEA's global network infrastructure and diverse technology stack offer unique opportunities for NOC Technicians to gain experience with various network topologies and technologies.

👥 Team Culture & Values

NOC Team Values:

Customer Focus: Prioritize customer needs and ensure high-level service for STACK customers.
Collaboration: Work effectively with customers, carriers, and internal teams to resolve network issues.
Continuous Improvement: Regularly review and optimize NOC processes and workflows to enhance service quality.
Accountability: Take ownership of network incidents and ensure timely resolution.
Adaptability: Stay up-to-date with industry trends and new technologies to improve network performance and security.

Collaboration Style:

Cross-Functional Teamwork: Collaborate with various departments, including sales, marketing, and customer support, to ensure high-level service for STACK customers.
Peer Learning: Share knowledge and experiences with other NOC team members to enhance technical skills and problem-solving abilities.
Regular Communication: Maintain open lines of communication with customers, carriers, and internal teams to facilitate network issue resolution.

📝 Enhancement Note: STACK EMEA's focus on customer focus, collaboration, and continuous improvement creates a dynamic and innovative work environment that encourages NOC Technicians to grow both personally and professionally.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Network Complexity: Troubleshoot and resolve issues in a complex, global network environment.
Vendor Management: Coordinate with various carriers to effectively resolve network events on behalf of STACK customers.
Incident Volume: Manage a high volume of network incidents and service requests during peak hours.
Global Support: Provide 24/7 network support to customers in various time zones.

Learning & Development Opportunities:

Technical Training: Participate in STACK EMEA's training and development programs to expand technical skills and knowledge.
Global Experience: Gain experience working with diverse teams and technologies in a global network environment.
Leadership Development: Develop leadership skills through team management and mentoring opportunities.

📝 Enhancement Note: STACK EMEA's global presence and diverse technology stack offer unique opportunities for NOC Technicians to overcome technical challenges and drive personal and professional growth.

💡 Interview Preparation

Technical Questions:

Network Troubleshooting: Describe a complex network issue you've faced and how you diagnosed and resolved it.
Customer Support: Share an example of a challenging customer interaction and how you successfully resolved the issue.
Network Monitoring: Explain how you use network monitoring tools to proactively identify and resolve network issues.
Incident Management: Walk through your process for managing a high-priority network incident, from detection to resolution.

Company & Culture Questions:

STACK EMEA Culture: How do you see yourself contributing to STACK EMEA's customer-focused and collaborative culture?
Global Teamwork: Describe your experience working with global teams and how you've overcome cultural and time zone barriers.
Adaptability: Explain how you've adapted to changes in technology, processes, or team dynamics in previous roles.

Portfolio Presentation Strategy:

Network Troubleshooting Cases: Present detailed case studies of complex network issues you've faced, highlighting your problem-solving skills and technical expertise.
Customer Support Examples: Showcase successful customer interactions and the positive impact you've had on customer satisfaction.
Network Monitoring Demonstrations: Walk through your process for using network monitoring tools to proactively identify and resolve network issues.

📝 Enhancement Note: The interview process for this role is designed to assess the candidate's technical skills, problem-solving abilities, and cultural fit within the STACK EMEA organization. By preparing thoroughly and showcasing relevant experiences and skills, candidates can demonstrate their potential to succeed in the NOC Technician role.

📌 Application Steps

To apply for this Critical Operations Technician (NOC) position at STACK EMEA:

Review the Job Description: Thoroughly read and understand the job requirements, responsibilities, and qualifications.
Tailor Your Resume: Highlight your relevant network troubleshooting, customer support, and technical skills, as well as any experience working with global teams or complex network environments.
Prepare Your Portfolio: Showcase your network troubleshooting cases, customer support experiences, and familiarity with network monitoring tools.
Research STACK EMEA: Learn about STACK EMEA's global presence, customer-focused culture, and commitment to innovation and continuous improvement.
Prepare for the Interview: Brush up on your network troubleshooting skills, review STACK's network infrastructure, and prepare for behavioral interview questions focusing on problem-solving, customer support, and teamwork.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Critical Operations Technician (NOC)