📍 Job Overview

Job Title: Corporate IT Systems Administrator
Company: Altenar
Location: St Julians, Malta
Job Type: Hybrid (On-site & Remote)
Category: System Administrator
Date Posted: 2025-06-27
Experience Level: Mid-Level (2-5 years)
Remote Status: On-site with remote support to other offices and remote workers

🚀 Role Summary

Key Responsibilities: Provide end-user IT support, troubleshoot hardware and software issues, manage IT security, and collaborate with global IT teams.
Key Skills: Troubleshooting, Windows and MacOS administration, networking, IT security, and vendor coordination.
Key Challenges: Balancing on-site and remote support, managing IT security incidents, and ensuring compliance with ISO 27001 and GDPR standards.

📝 Enhancement Note: This role requires a strong organizational and patient disposition, as well as the ability to work independently and collaborate with remote teams.

💻 Primary Responsibilities

End-User IT Support: Provide direct IT support to employees, logging and documenting all events and changes in the ticketing system.
IT Security: Participate in IT security incident responses and ensure compliance with relevant IT security standards.
Cloud-Based Services: Support resolution of issues with cloud-based/outsourced IT services, such as HR and CRM systems.
Office Infrastructure: Resolve or work with other teams to resolve office infrastructure issues, including video conferencing and telephony equipment.
IT Project Support: Work on global Corporate IT projects and propose improvements to existing processes.
Compliance: Ensure compliance with ISO 27001, GDPR, and other relevant laws, including management of documentation and records related to IT.
Vendor Coordination: Coordinate vendors and service providers, and define basic specifications for procurement.

📝 Enhancement Note: This role requires a proactive approach to problem-solving and a strong sense of duty, with a focus on exercising duty of care beyond the immediate fix.

🎓 Skills & Qualifications

Education: A technical diploma in a related field is required.

Experience: Proven experience in a similar role, with a solid understanding of computer system hardware, Windows and MacOS operating systems, and basic networking concepts.

Required Skills:

Solid understanding of computer system hardware
Solid understanding of Microsoft Windows and Apple MacOS operating systems in a domain-based environment
Experience in troubleshooting the above
Solid understanding of basic TCP/IP networking, IPv4 addressing, and Domain Name System (DNS) as used internally besides publicly
Appreciation of key IT security concepts
Good understanding and experience with multi-factor authentication systems, and Identity Management systems based on LDAP, Kerberos, and OAuth2
Comfortable with basic computer hardware troubleshooting (within vendor warranty specifications)
Comfortable with setup/relocation of video conferencing and telephony equipment (non-specialist)
Able to coordinate vendors and service providers and able to define basic specifications for procurement
Calm, organized, patient disposition, and happy to work with other technical users in a respectful environment
Good communication skills (spoken/written) in English

Preferred Skills:

Experience with deployment, device management, and asset management tools
Experience with the administration of Google Gsuite products
Experience with the administration of Atlassian JIRA and Confluence products and plugins
Knowledge and experience with the implementation and administration of CRM tools like Zendesk, Salesforce
Experience with Internet service and telecommunications equipment and associated protocols such as PPPoE, TCP/IP, VoIP
Experience with IPSEC and SSL VPN remote access configuration and troubleshooting
Working knowledge of office electrical distribution and uninterrupted power supply as used in that context
Specialist vendor hardware training or certification (Dell / HP / Lenovo / Cisco / Fortigate)
Industry certification in Microsoft Windows administration, Linux, Apple Mac OS

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate proficiency in troubleshooting hardware and software issues, with a focus on Windows and MacOS operating systems
Showcase experience in managing IT security, including multi-factor authentication systems and identity management
Highlight problem-solving skills and the ability to work with vendors and service providers
Display a calm and patient demeanor in handling user queries and resolving IT issues

Technical Documentation:

Provide examples of documentation related to IT security, including multi-factor authentication and identity management systems
Showcase experience in managing IT projects and ensuring compliance with relevant standards, such as ISO 27001 and GDPR
Demonstrate the ability to coordinate vendors and service providers, and define basic specifications for procurement

📝 Enhancement Note: As this role involves both on-site and remote support, candidates should emphasize their ability to work independently and collaborate with remote teams in their portfolio.

💵 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be between €25,000 and €35,000 per year, based on market research for mid-level system administrator roles in Malta. This range takes into account the cost of living in Malta and the level of experience required for the role.

Benefits:

Stable and flexible working environment
Career growth opportunity
Training and professional development events
Health insurance for employees and close family members
Teamwork and accountability
Sense of community and defined company culture
International work environment
Diverse workplace
Gym reimbursement after successfully passing the probationary period

Working Hours: The standard working hours for this role are 40 hours per week, with flexible hours and remote support as required.

📝 Enhancement Note: The salary range provided is an estimate based on market research and may vary depending on the candidate's level of experience and the company's internal salary structure.

🎯 Team & Company Context

🏢 Company Culture

Industry: Altenar is an international IT company specializing in high-load software development and providing technology solutions for the iGaming industry worldwide.

Company Size: Altenar has offices in Malta, Greece, Georgia, the Isle of Man, and Uruguay, with a total of approximately 250 employees. This mid-sized company structure allows for a stable and flexible working environment, with opportunities for career growth and professional development.

Founded: Altenar was founded in 2011, with a strong focus on providing high-quality technology solutions for the iGaming industry.

Team Structure:

The Corporate IT team consists of global IT professionals responsible for providing end-user IT support, managing IT security, and working on global IT projects.
The team works closely with other departments, including the Infrastructure Team and Office Managers, to resolve office infrastructure issues and ensure smooth IT operations.
The team is organized hierarchically, with IT leadership providing guidance and support to team members.

Development Methodology:

Altenar follows Agile methodologies for software development, with a focus on iterative development and continuous improvement.
The IT team uses a ticketing system to log and document all events and changes, ensuring efficient tracking and resolution of IT issues.
The team works collaboratively, with regular communication between IT leadership and remote colleagues to ensure effective problem-solving and decision-making.

Company Website: Altenar

📝 Enhancement Note: Altenar's company culture emphasizes teamwork, accountability, and a sense of community, with a focus on providing a stable and flexible working environment for employees. The company's international work environment offers diverse perspectives and opportunities for professional growth.

📈 Career & Growth Analysis

Web Technology Career Level: This role is suitable for mid-level system administrators with 2-5 years of experience in a similar role. The ideal candidate will have a solid understanding of computer system hardware, Windows and MacOS operating systems, and basic networking concepts.

Reporting Structure: The Corporate IT Systems Administrator reports directly to the IT leadership team and works closely with other IT professionals, office managers, and department heads to ensure smooth IT operations and resolve IT issues.

Technical Impact: This role has a significant impact on the company's IT infrastructure, as the systems administrator is responsible for providing end-user IT support, managing IT security, and working on global IT projects. Their work ensures the smooth operation of the company's IT systems and contributes to the overall success of the organization.

Growth Opportunities:

Technical Growth: As a mid-level system administrator, there are opportunities for technical growth and specialization within the IT department. This may include gaining experience in new technologies, obtaining industry certifications, and taking on more complex IT projects.
Leadership Growth: With experience and proven performance, there may be opportunities for the system administrator to take on a leadership role within the IT department, managing teams and driving IT strategy.
Career Progression: As Altenar is an international company with offices in multiple locations, there may be opportunities for career progression within the organization, including roles in other departments or offices.

📝 Enhancement Note: Altenar's international work environment and diverse team offer numerous opportunities for professional growth and development, with a focus on technical specialization and leadership development.

🌐 Work Environment

Office Type: Altenar's offices are modern and well-equipped, with a focus on providing a comfortable and productive working environment for employees. The offices are designed to facilitate collaboration and communication between team members and departments.

Office Location(s): Altenar has offices in Malta, Greece, Georgia, the Isle of Man, and Uruguay. The Corporate IT Systems Administrator role is based in the Malta office, with some remote support required for employees in other offices and remote workers.

Workspace Context:

Collaborative Environment: The IT team works closely with other departments, including the Infrastructure Team and Office Managers, to ensure smooth IT operations and resolve IT issues.
Technical Tools: The IT team uses a variety of tools to manage IT support, including a ticketing system for logging and documenting events and changes, and remote access tools for supporting users in other offices and remotely.
Cross-Functional Collaboration: The IT team works closely with other departments, including the Infrastructure Team and Office Managers, to ensure smooth IT operations and resolve IT issues.

Work Schedule: The standard working hours for this role are 40 hours per week, with flexible hours and remote support as required. The work schedule may vary depending on the needs of the business and the specific requirements of the role.

📝 Enhancement Note: Altenar's work environment is designed to be collaborative and productive, with a focus on facilitating communication and collaboration between team members and departments. The company's international work environment offers diverse perspectives and opportunities for professional growth.

📄 Application & Technical Interview Process

Interview Process:

Online Application: Submit your application through the application link provided.
Phone Screening: A brief phone call to discuss your application and assess your suitability for the role.
Technical Assessment: A technical assessment to evaluate your troubleshooting skills, knowledge of Windows and MacOS operating systems, and understanding of basic networking concepts.
On-Site Interview: An on-site interview with the IT leadership team to discuss your application, technical assessment, and cultural fit.
Final Decision: A final decision will be made based on your application, technical assessment, and on-site interview performance.

Portfolio Review Tips:

Highlight your experience in troubleshooting hardware and software issues, with a focus on Windows and MacOS operating systems.
Showcase your experience in managing IT security, including multi-factor authentication systems and identity management.
Demonstrate your problem-solving skills and ability to work with vendors and service providers.
Emphasize your calm and patient demeanor in handling user queries and resolving IT issues.

Technical Challenge Preparation:

Brush up on your troubleshooting skills, with a focus on Windows and MacOS operating systems.
Familiarize yourself with basic networking concepts, including TCP/IP networking, IPv4 addressing, and the Domain Name System (DNS).
Review your knowledge of IT security concepts, including multi-factor authentication systems and identity management.
Prepare for questions related to vendor coordination, procurement, and IT project management.

ATS Keywords: [List of relevant ATS keywords for system administrator roles, organized by category]

📝 Enhancement Note: Altenar's interview process is designed to assess the candidate's technical skills, problem-solving abilities, and cultural fit within the organization. The technical assessment and on-site interview provide an opportunity for the candidate to demonstrate their expertise and suitability for the role.

🛠 Technology Stack & Web Infrastructure

Operating Systems:

Microsoft Windows
Apple MacOS

Server Technologies:

Domain-based environment
Active Directory
LDAP, Kerberos, and OAuth2 identity management systems

Networking:

Basic TCP/IP networking
IPv4 addressing
Domain Name System (DNS)

IT Security:

Multi-factor authentication systems
Identity Management systems
IT security standards, including ISO 27001 and GDPR

IT Tools:

Ticketing system for logging and documenting events and changes
Remote access tools for supporting users in other offices and remotely
Deployment, device management, and asset management tools (preferred)
Google Gsuite administration tools (preferred)
Atlassian JIRA and Confluence administration tools (preferred)
CRM tools, including Zendesk and Salesforce (preferred)
Internet service and telecommunications equipment and associated protocols, such as PPPoE, TCP/IP, VoIP (preferred)
IPSEC and SSL VPN remote access configuration and troubleshooting tools (preferred)

📝 Enhancement Note: Altenar's technology stack is focused on providing end-user IT support, managing IT security, and working on global IT projects. The company uses a range of tools to manage IT support, including a ticketing system and remote access tools, with a focus on facilitating collaboration and communication between team members and departments.

👥 Team Culture & Values

IT Values:

User Focus: Altenar's IT team is dedicated to providing exceptional user support, with a focus on resolving user queries and ensuring smooth IT operations.
Proactive Problem-Solving: The IT team is proactive in identifying and resolving IT issues, with a focus on preventing downtime and ensuring business continuity.
Collaboration: The IT team works closely with other departments, including the Infrastructure Team and Office Managers, to ensure smooth IT operations and resolve IT issues.
Continuous Learning: The IT team is committed to continuous learning and professional development, with a focus on staying up-to-date with the latest technologies and best practices.

Collaboration Style:

Cross-Functional Integration: The IT team works closely with other departments, including the Infrastructure Team and Office Managers, to ensure smooth IT operations and resolve IT issues.
Code Review Culture: The IT team uses a ticketing system to log and document all events and changes, ensuring efficient tracking and resolution of IT issues.
Knowledge Sharing: The IT team is committed to knowledge sharing and technical mentoring, with a focus on facilitating collaboration and communication between team members and departments.

📝 Enhancement Note: Altenar's IT team values user focus, proactive problem-solving, collaboration, and continuous learning, with a focus on providing exceptional user support and ensuring smooth IT operations. The team's collaborative culture facilitates communication and collaboration between team members and departments, with a focus on knowledge sharing and technical mentoring.

⚡ Challenges & Growth Opportunities

Technical Challenges:

User Support: Providing end-user IT support, troubleshooting hardware and software issues, and managing user queries can be challenging and time-consuming.
IT Security: Managing IT security, including multi-factor authentication systems and identity management, requires a strong understanding of IT security concepts and best practices.
Compliance: Ensuring compliance with relevant IT security standards, including ISO 27001 and GDPR, can be complex and demanding.
Vendor Coordination: Coordinating vendors and service providers, and defining basic specifications for procurement, requires strong communication and project management skills.

Learning & Development Opportunities:

Technical Growth: As a mid-level system administrator, there are opportunities for technical growth and specialization within the IT department. This may include gaining experience in new technologies, obtaining industry certifications, and taking on more complex IT projects.
Leadership Growth: With experience and proven performance, there may be opportunities for the system administrator to take on a leadership role within the IT department, managing teams and driving IT strategy.
Career Progression: As Altenar is an international company with offices in multiple locations, there may be opportunities for career progression within the organization, including roles in other departments or offices.

📝 Enhancement Note: Altenar's technical challenges require a strong understanding of IT security concepts, best practices, and relevant standards. The company's learning and development opportunities focus on technical growth, leadership development, and career progression within the organization.

💡 Interview Preparation

Technical Questions:

Troubleshooting: Describe a complex hardware or software issue you have troubleshot in the past, and explain the steps you took to resolve it.
IT Security: Explain your understanding of multi-factor authentication systems and identity management, and how you have applied this knowledge in a previous role.
Problem-Solving: Describe a challenging IT issue you have faced in the past, and explain how you approached and resolved it.
Vendor Coordination: Describe your experience coordinating vendors and service providers, and how you ensured the successful procurement of IT equipment and services.

Company & Culture Questions:

IT Culture: Explain what you understand by "user focus" and how you have demonstrated this in a previous role.
Collaboration: Describe your experience working with other departments, including the Infrastructure Team and Office Managers, and how you ensured smooth IT operations and resolved IT issues.
Continuous Learning: Explain how you have stayed up-to-date with the latest technologies and best practices in the field of system administration.

Portfolio Presentation Strategy:

Troubleshooting: Highlight your experience in troubleshooting hardware and software issues, with a focus on Windows and MacOS operating systems.
IT Security: Showcase your experience in managing IT security, including multi-factor authentication systems and identity management.
Problem-Solving: Demonstrate your problem-solving skills and ability to work with vendors and service providers.
User Support: Emphasize your calm and patient demeanor in handling user queries and resolving IT issues.

📝 Enhancement Note: Altenar's interview process is designed to assess the candidate's technical skills, problem-solving abilities, and cultural fit within the organization. The technical assessment and on-site interview provide an opportunity for the candidate to demonstrate their expertise and suitability for the role.

📌 Application Steps

To apply for this Corporate IT Systems Administrator position at Altenar:

Submit Your Application: Click the application link provided and submit your application through the Altenar careers portal.
Prepare Your Portfolio: Tailor your portfolio to highlight your experience in troubleshooting hardware and software issues, managing IT security, and working with vendors and service providers. Include specific examples of your problem-solving skills and calm, patient demeanor in handling user queries and resolving IT issues.
Optimize Your Resume: Highlight your relevant experience and skills in system administration, IT security, and vendor coordination. Include specific examples of your technical expertise and problem-solving abilities.
Prepare for Technical Assessment: Brush up on your troubleshooting skills, knowledge of Windows and MacOS operating systems, and understanding of basic networking concepts. Review your knowledge of IT security concepts, including multi-factor authentication systems and identity management.
Research the Company: Familiarize yourself with Altenar's company culture, values, and mission. Understand the company's focus on providing high-quality technology solutions for the iGaming industry worldwide.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Corporate IT Systems Administrator