📍 Job Overview

Job Title: Cooler Service Field Technician, Senior (Days)
Company: CONA Services
Location: Tyler, Texas, United States
Job Type: On-site
Category: Field Service & Maintenance
Date Posted: June 10, 2025
Experience Level: Entry-level to Mid-level (0-3 years)
Remote Status: On-site

🚀 Role Summary

Lead and mentor field technicians as needed in a senior role
Deliver, exchange, and move vending equipment, including coolers and fountain machines
Act as an on-site supervisor when required, managing teams and ensuring smooth operations
Install, maintain, and repair fountain equipment, ensuring optimal performance and customer satisfaction
Maintain inventory of on-vehicle parts and order new supplies as needed
Complete required paperwork, such as work tickets and parts lists, accurately and in a timely manner
Provide exceptional customer service, addressing customer concerns and ensuring equipment is functioning correctly
Ensure safety by completing daily vehicle reports and adhering to safety protocols
Load and unload vending machines for delivery and return, following proper lifting techniques
Communicate effectively with dispatchers, customers, and supervisors regarding delivery and pick-up status
Set up and configure coolers, ensuring proper temperature and refrigeration
Educate customers on the operation of equipment and troubleshoot any issues that may arise
Maintain a clean and safe work environment, both on-site and in the vehicle

📝 Enhancement Note: This role requires a strong mechanical, technical, and electrical aptitude, as well as excellent communication and customer service skills. The ability to lead and mentor team members is also crucial for success in this position.

💻 Primary Responsibilities

Equipment Management: Deliver, exchange, move, and maintain vending equipment, including coolers and fountain machines, ensuring optimal performance and customer satisfaction
Team Leadership: Lead and mentor field technicians as needed, acting as an on-site supervisor when required, and managing teams to ensure smooth operations
Installation & Maintenance: Install, maintain, and repair fountain equipment, ensuring proper functioning and addressing any issues that may arise
Inventory Management: Maintain inventory of on-vehicle parts and order new supplies as needed, ensuring adequate stock for repairs and installations
Documentation: Complete required paperwork accurately and in a timely manner, including work tickets and parts lists, to ensure proper record-keeping and billing
Customer Service: Provide exceptional customer service, addressing customer concerns and ensuring equipment is functioning correctly, and educating customers on equipment operation
Safety Compliance: Ensure safety by completing daily vehicle reports and adhering to safety protocols, both on-site and in the vehicle
Communication: Communicate effectively with dispatchers, customers, and supervisors regarding delivery and pick-up status, and collaborate with team members to ensure smooth operations
Work Environment: Maintain a clean and safe work environment, both on-site and in the vehicle, following proper safety protocols and adhering to company standards

🎓 Skills & Qualifications

Education: High School Diploma or GED required. Refrigeration/HVAC trade or vocational certification preferred.

Experience: 0 to 3 years of general plumbing and technical experience. Demonstrated mechanical, technical, and electrical aptitude. Basic computer skills.

Required Skills:

Mechanical Aptitude
Technical Aptitude
Electrical Aptitude
Customer Service
Refrigeration
HVAC
Plumbing
Inventory Management
Safety Compliance
Communication
Installation
Maintenance
Documentation
Problem Solving
Team Leadership

Preferred Skills:

Refrigeration/HVAC trade or vocational certification
Experience with fountain equipment installation and maintenance
Experience in a supervisory role
Proficiency in using computer software and applications for documentation and communication

📝 Enhancement Note: While not explicitly stated, experience with fountain equipment installation and maintenance, as well as a supervisory role, would be beneficial for this position. Proficiency in using computer software and applications for documentation and communication is also preferred.

📊 Web Portfolio & Project Requirements (N/A - This role is not web development-focused)

💵 Compensation & Benefits

Salary Range: $27.36 to $37.48 per hour, based on experience.

Benefits:

Performance-Based Incentives
Quarterly Bonuses
Referral Bonuses
Comprehensive Benefits

Working Hours: 40 hours per week, Monday through Friday, 8:00 AM to 4:30 PM. Overtime may be required as needed.

📝 Enhancement Note: The salary range provided is based on the information given in the job listing. However, it is recommended to research regional salary standards and cost of living for a more accurate estimate.

🎯 Team & Company Context

🏢 Company Culture

Industry: Beverage distribution and vending services.

Company Size: Medium to large (approximately 10,000 employees worldwide).

Founded: 1901 (as The Coca-Cola Company; CONA Services was established in 1998).

Team Structure:

Field Technicians: Responsible for delivering, setting up, moving, and exchanging vending equipment, as well as maintaining and repairing equipment as needed.
Supervisors: Oversee field technicians, manage teams, and ensure smooth operations.
Management: Oversee operations, set goals, and make strategic decisions.

Development Methodology: Not applicable, as this role is not web development-focused.

Company Website: CONA Services

📝 Enhancement Note: CONA Services is a subsidiary of The Coca-Cola Company, focusing on beverage distribution and vending services. The company values teamwork, customer focus, and continuous improvement, with a strong commitment to safety and sustainability.

📈 Career & Growth Analysis

Web Technology Career Level: N/A - This role is not web development-focused.

Reporting Structure: Field Technicians report to Supervisors, who in turn report to Management.

Technical Impact: This role has a direct impact on customer satisfaction and equipment performance, ensuring that vending machines are functioning correctly and that customers have access to the products they need.

Growth Opportunities:

Team Leadership: With experience and strong performance, field technicians may advance to supervisory roles, managing teams and overseeing operations.
Specialization: Technicians may specialize in specific types of equipment or become experts in certain aspects of the role, such as fountain equipment installation and maintenance.
Training & Development: CONA Services offers training and development opportunities to help employees grow both personally and professionally. This may include workshops, online courses, and on-the-job training.

📝 Enhancement Note: While this role is not web development-focused, there are opportunities for growth and advancement within the company. Field technicians may advance to supervisory roles or specialize in specific aspects of the position, and CONA Services offers training and development opportunities to help employees grow.

🌐 Work Environment

Office Type: Not applicable, as this role is field-based and does not have a traditional office setting.

Office Location(s): Tyler, Texas, United States

Workspace Context:

Field technicians spend most of their time on the road, traveling to customer locations and performing equipment maintenance and repairs.
A company vehicle is provided for travel between customer locations.
Field technicians may work alone or in teams, depending on the size and scope of the job.

Work Schedule: 40 hours per week, Monday through Friday, 8:00 AM to 4:30 PM. Overtime may be required as needed.

📝 Enhancement Note: Field technicians spend most of their time on the road, traveling to customer locations and performing equipment maintenance and repairs. A company vehicle is provided for travel between customer locations, and field technicians may work alone or in teams, depending on the size and scope of the job.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to discuss the role, qualifications, and availability.
In-Person Interview: A face-to-face interview with the hiring manager or a member of the management team to discuss the role in more detail and assess cultural fit.
Background Check & Drug Test: A background check and drug test may be required, depending on the role and company policy.

Portfolio Review Tips: Not applicable, as this role is not web development-focused.

Technical Challenge Preparation: Not applicable, as this role is not web development-focused.

ATS Keywords: Not applicable, as this role is not web development-focused.

📝 Enhancement Note: The interview process for this role is straightforward and focused on assessing the candidate's qualifications, experience, and cultural fit. A background check and drug test may be required, depending on the role and company policy.

🛠 Technology Stack & Web Infrastructure (N/A - This role is not web development-focused)

👥 Team Culture & Values

Web Development Values: Not applicable, as this role is not web development-focused.

Collaboration Style:

Field technicians work closely with customers, ensuring equipment is functioning correctly and addressing any issues that may arise.
Field technicians may also work with other team members, such as supervisors and management, to ensure smooth operations and address any challenges that may arise.
CONA Services values teamwork, customer focus, and continuous improvement, with a strong commitment to safety and sustainability.

📝 Enhancement Note: While this role is not web development-focused, CONA Services values teamwork, customer focus, and continuous improvement, with a strong commitment to safety and sustainability. Field technicians work closely with customers and other team members to ensure smooth operations and address any challenges that may arise.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Equipment Malfunctions: Troubleshooting and repairing equipment malfunctions, ensuring optimal performance and customer satisfaction.
Customer Expectations: Meeting and exceeding customer expectations, providing exceptional service and addressing any concerns that may arise.
Safety Protocols: Adhering to safety protocols and ensuring a safe work environment, both on-site and in the vehicle.

Learning & Development Opportunities:

Training & Development: CONA Services offers training and development opportunities to help employees grow both personally and professionally. This may include workshops, online courses, and on-the-job training.
Specialization: Technicians may specialize in specific types of equipment or become experts in certain aspects of the role, such as fountain equipment installation and maintenance.

📝 Enhancement Note: While this role is not web development-focused, there are opportunities for growth and development within the company. Field technicians may specialize in specific types of equipment or become experts in certain aspects of the role, and CONA Services offers training and development opportunities to help employees grow.

💡 Interview Preparation

Technical Questions:

Equipment Knowledge: Questions related to the operation, maintenance, and repair of vending equipment, including coolers and fountain machines.
Problem-Solving: Scenarios that test the candidate's ability to troubleshoot and resolve equipment malfunctions, ensuring optimal performance and customer satisfaction.
Safety Protocols: Questions related to safety protocols and ensuring a safe work environment, both on-site and in the vehicle.

Company & Culture Questions:

Customer Focus: Questions that assess the candidate's understanding of customer needs and their ability to provide exceptional service.
Teamwork: Questions that evaluate the candidate's ability to work effectively with customers, team members, and management to ensure smooth operations and address any challenges that may arise.
Continuous Improvement: Questions that explore the candidate's commitment to continuous improvement and their ability to identify and implement process improvements.

Portfolio Presentation Strategy: Not applicable, as this role is not web development-focused.

📝 Enhancement Note: The interview process for this role focuses on assessing the candidate's equipment knowledge, problem-solving skills, and commitment to safety and customer service. Questions related to customer focus, teamwork, and continuous improvement are also included to evaluate the candidate's cultural fit and potential for growth within the company.

📌 Application Steps

To apply for this Cooler Service Field Technician, Senior (Days) position:

Submit your application through the application link provided.
Prepare for the phone screen by reviewing the job description and practicing common interview questions.
Research CONA Services and the beverage distribution industry to demonstrate your knowledge and enthusiasm for the role.
Prepare for the in-person interview by practicing common interview questions and developing thoughtful responses that highlight your qualifications, experience, and cultural fit.
Complete any required background checks and drug tests, if applicable.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Cooler Service Field Technician, Senior (Days)