📍 Job Overview

• Job Title: Contract Management/Operation Design (Corporate Customer Support Department) - Corporate Network Business Division
• Company: Rakuten
• Location: Tokyo, Japan
• Job Type: Full-Time
• Category: Business Development & Operations
• Date Posted: June 19, 2025
• Experience Level: Mid-Senior level (2-5 years)
• Remote Status: On-site

🚀 Role Summary

• Drive operational excellence and customer satisfaction in the corporate customer support department.
• Collaborate cross-functionally with marketing, sales, and other teams to deliver end-to-end mobile communication services.
• Leverage your telecommunication industry experience and customer support operations knowledge to streamline processes and improve productivity.

📝 Enhancement Note: This role offers a unique opportunity to work at the intersection of business strategy, operations, and customer support within Rakuten's innovative mobile carrier business.

💻 Primary Responsibilities

• Operation Design & Improvement: Design, operate, and improve service operations to enhance customer satisfaction.
• Business Process Analysis: Identify and resolve bottlenecks in business processes to optimize productivity.
• Sales Support: Collaborate with sales teams to provide operational support and ensure smooth customer onboarding.
• Supply Chain Management: Manage and improve productivity in practical locations and negotiate with subcontractors.
• Documentation: Prepare business manuals and other operational documentation to ensure knowledge sharing and consistency.

📝 Enhancement Note: This role requires a proactive and dynamic approach to problem-solving, with a strong focus on continuous improvement and customer-centricity.

🎓 Skills & Qualifications

Education: Bachelor's degree in Business, Engineering, or a related field. Relevant industry certifications are a plus.

Experience: 2-5 years of experience in the telecommunications industry, with a focus on customer support operations and business process improvement.

Required Skills:

• Contract management and operation design
• Supply chain management and productivity improvement
• Business process analysis and resolution
• Sales support and customer relationship management
• Strong communication and negotiation skills
• Proficiency in English (overall 2 - intermediate)

Preferred Skills:

• Understanding of the entire telecommunications process, from SIM application to delivery completion
• Knowledge of the telecommunications industry and market trends
• Familiarity with Agile methodologies and project management tools
• Strong analytical and problem-solving skills
• Ability to work independently and in a team environment

📝 Enhancement Note: Candidates with a proven track record in driving operational excellence, process improvement, and customer satisfaction are strongly encouraged to apply.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: ¥5,000,000 - ¥7,000,000 per year (Based on market research and industry standards for mid-senior level business development and operations roles in Tokyo)

Benefits:

• Comprehensive health insurance
• Retirement savings plan
• Employee stock purchase plan
• Generous vacation and holiday leave
• Opportunities for professional development and career growth within Rakuten Group

Working Hours: 40 hours per week, with flexibility for project deadlines and maintenance windows

📝 Enhancement Note: Salary range is estimated based on market research and industry standards for similar roles in Tokyo. Actual salary may vary depending on experience and qualifications.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications and Mobile Carrier Services

Company Size: Large (Over 10,000 employees)

Founded: 1997

Team Structure:

• The Corporate Business Department is responsible for end-to-end business promotion, from strategy planning to sales and customer follow-up.
• This role will work closely with marketing, sales, and other internal teams to deliver mobile communication services to corporate customers.

Development Methodology:

• Agile/Scrum methodologies for project management and process improvement
• Collaborative and cross-functional team environment, with a focus on continuous learning and innovation

Company Website: Rakuten

📝 Enhancement Note: Rakuten's unique culture emphasizes innovation, collaboration, and customer-centricity, making it an attractive place for driven professionals seeking to make an impact in the telecommunications industry.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-Senior level (2-5 years of experience)

Reporting Structure: This role reports directly to the manager of the Corporate Business Department and works closely with cross-functional teams, including marketing, sales, and operations.

Technical Impact: This role has a significant impact on the customer experience, operational efficiency, and overall success of Rakuten Mobile's corporate customer support department.

Growth Opportunities:

• Opportunities for career progression within the Corporate Business Department or other divisions within Rakuten Group
• Potential to take on leadership roles and drive strategic initiatives as the business continues to grow and expand

📝 Enhancement Note: Rakuten's diverse business portfolio and commitment to innovation provide ample opportunities for career growth and development within the company.

🌐 Work Environment

Office Type: Modern, collaborative office space with state-of-the-art technology and amenities

Office Location(s): Futakotamagawa Rise Office, Tokyo, Japan

Workspace Context:

• Collaborative workspaces with multiple monitors and testing devices available
• Cross-functional team interaction and collaboration opportunities with marketing, sales, and other departments
• Flexible work arrangements to accommodate project deadlines and maintenance windows

Work Schedule: Standard business hours with flexibility for project deadlines and maintenance windows

📝 Enhancement Note: Rakuten's work environment fosters collaboration, innovation, and continuous learning, providing an ideal setting for driven professionals seeking to make an impact in the telecommunications industry.

📄 Application & Technical Interview Process (N/A for this role)

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Web Development Values:

• Customer-centricity and user experience focus
• Continuous improvement and innovation
• Collaboration and cross-functional teamwork
• Data-driven decision-making and analytics

Collaboration Style:

• Agile methodologies and project management tools for cross-functional collaboration
• Regular team meetings and stand-ups to ensure open communication and knowledge sharing
• Strong emphasis on continuous learning and professional development

📝 Enhancement Note: Rakuten's culture emphasizes collaboration, innovation, and customer-centricity, providing an ideal environment for driven professionals seeking to make an impact in the telecommunications industry.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Streamlining complex business processes and improving operational efficiency
• Collaborating with cross-functional teams to deliver end-to-end mobile communication services
• Driving customer satisfaction and loyalty through continuous improvement and innovation

Learning & Development Opportunities:

• Opportunities to work on diverse projects and gain exposure to various aspects of the telecommunications industry
• Access to training and development programs to enhance skills and advance career growth
• Collaborative work environment that encourages knowledge sharing and continuous learning

📝 Enhancement Note: This role offers a unique opportunity to drive operational excellence, process improvement, and customer satisfaction in Rakuten Mobile's corporate customer support department, with ample opportunities for career growth and development within the company.

💡 Interview Preparation

Technical Questions (N/A for this role)

Company & Culture Questions:

• How do you approach process improvement and streamlining complex business operations?
• Describe your experience with customer support operations and business process analysis.
• How have you driven customer satisfaction and loyalty in your previous roles?
• How do you stay organized and manage multiple projects and priorities?

Portfolio Presentation Strategy (N/A for this role)

📝 Enhancement Note: Candidates should focus on demonstrating their problem-solving skills, process improvement experience, and customer-centric approach during the interview process.

📌 Application Steps

To apply for this Contract Management/Operation Design position at Rakuten:

1. Submit your application through the provided link.
2. Tailor your resume to highlight your relevant experience in telecommunications, customer support operations, and business process improvement.
3. Prepare for the interview by researching Rakuten's business, culture, and values, and be ready to discuss your approach to process improvement, customer satisfaction, and collaboration.
4. Showcase your problem-solving skills and customer-centric approach during the interview, providing specific examples from your previous experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.