Computer Field Technician

📍 Job Overview

• Job Title: Computer Field Technician
• Company: BC Tech Pro
• Location: Wichita Falls, Texas, United States
• Job Type: Contract
• Category: Field Service Technician
• Date Posted: June 18, 2025
• Experience Level: Intermediate (2-5 years)
• Remote Status: On-site

🚀 Role Summary

• 📝 Enhancement Note: This role involves on-site hardware repair and installation services for laptop and desktop units, requiring prior experience in laptop and desktop hardware.

💻 Primary Responsibilities

• 📝 Enhancement Note: The primary responsibilities focus on completing hardware repair and installation services at customer sites, with a variable call volume of 1-3 calls per day.

• 🔧 Hardware Repairs & Installations: Perform hardware repairs and installations on laptop and desktop units at customer sites, including residential and commercial locations.

• 📅 Scheduling & Route Planning: Log into the tech portal each morning to code calls, map out routes, and confirm service times with customers.

• 🚚 Part Pick-up & Drop-off: Pick up parts daily from the assigned FedEx or UPS store for your territory before going onsite. Once all calls are completed for the day, drop off the old parts with the pre-paid label provided.

• 📋 Troubleshooting & Documentation: Troubleshoot hardware issues, replace components, and document services completed.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required.

Experience: Prior hands-on experience with replacing components on laptops and desktops is essential.

Required Skills:

• Hardware repair and installation experience
• Valid driver's license and reliable transportation
• Comfortable with daily local travel
• Strong customer service skills
• Basic troubleshooting skills

Preferred Skills:

• Experience with Dell and Lenovo hardware
• Familiarity with manufacturer-specific troubleshooting processes
• Ability to work independently and manage time effectively

📊 Web Portfolio & Project Requirements (N/A)

📝 Enhancement Note: As this role focuses on hardware repair and installation, a web portfolio is not required.

💵 Compensation & Benefits

Salary Range: $35 per call, with the potential for higher pay based on distance traveled. Pay period is every Friday after the first week worked.

Benefits:

• Flexible schedule with variable call volume (1-3 calls per day)
• On-the-job training and certifications from Dell and Lenovo
• Confidentiality agreement according to EEO guidelines

Working Hours: Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.

🎯 Team & Company Context

🏢 Company Culture

Industry: BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories.

Company Size: Small, with a focus on individual field technicians working in their territories.

Founded: Based out of Granbury, Texas.

Team Structure:

• Field technicians working independently in their territories
• Centralized support for troubleshooting, parts management, and scheduling

Development Methodology: N/A (focus on hardware repair and installation services)

Company Website: BC Tech Pro

📈 Career & Growth Analysis

Field Technician Career Level: This role involves on-site hardware repair and installation services, requiring prior experience in laptop and desktop hardware. Growth opportunities may include expanding territory, taking on more calls, or moving into a management or training role.

Reporting Structure: Field technicians work independently, reporting directly to the central support team for troubleshooting and scheduling.

Technical Impact: Field technicians directly impact customer satisfaction by providing on-site hardware repair and installation services, ensuring minimal downtime for clients.

🌐 Work Environment

Office Type: N/A (field-based role)

Office Location(s): Wichita Falls, Texas, United States

Workspace Context:

• Field technicians work on-site at customer locations, including residential and commercial properties.
• A reliable form of transportation and a valid driver's license are required.
• Access to a computer and the internet is necessary for logging into the tech portal and completing administrative tasks.

Work Schedule: Monday-Friday during the day shift, with a variable call volume of 1-3 calls per day.

📄 Application & Technical Interview Process

Interview Process:

1. Application Review: Submit your application through the application link.
2. Phone Screen: A brief phone call to discuss your experience and availability.
3. Background Check: A background check will be conducted to ensure you meet the required standards.
4. Onboarding: Once cleared, you will complete onboarding, including online certifications from Dell and Lenovo.

ATS Keywords: Hardware repair, laptop repair, desktop repair, field technician, customer service, troubleshooting, transportation, time management.

📌 Application Steps

To apply for this Computer Field Technician position:

1. Submit your application through the application link.
2. Prepare for the phone screen by reviewing your hardware repair and installation experience.
3. Complete the background check process.
4. Successfully pass the onboarding process, including online certifications from Dell and Lenovo.

📝 Enhancement Note: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.