Cloud Site Reliability Engineer

NICE
Full_time•Pune, India

📍 Job Overview

  • Job Title: Cloud Site Reliability Engineer
  • Company: NICE
  • Location: Pune, Maharashtra, India
  • Job Type: Hybrid (2 days office, 3 days remote)
  • Category: DevOps, Site Reliability Engineering
  • Date Posted: 2025-08-08
  • Experience Level: 5-10 years
  • Remote Status: On-site/Hybrid

🚀 Role Summary

  • Lead a team of SREs to manage production and develop reliability improvements for an innovative product in a new cloud services area.
  • Collaborate with Cloud Operations and Support teams, providing technical leadership and oversight.
  • Investigate and resolve root cause outages, performance, and cost issues.
  • Develop and configure monitoring dashboards and alerts using tools like Grafana and Azure Monitor.
  • Install and configure observability platforms, including Grafana, Prometheus, Azure Monitor, and Open Telemetry.
  • Develop Bicep modules for monitoring infrastructure and deploy them using Azure DevOps CI/CD pipelines.
  • Lead initiatives to automate low-value tasks while balancing project delivery demands.
  • Provide on-call services and be flexible with working hours when needed to address critical or urgent matters.

💻 Primary Responsibilities

  • Production Management & Reliability: Act as a 'gatekeeper' for production, managing the work backlog, and developing reliability improvements.
  • Root Cause Analysis & Problem Solving: Lead investigations into root cause outages, performance, and cost issues, and drive resolution efforts.
  • Technical Leadership & Collaboration: Provide technical leadership to wider Cloud Operations and Support teams, and oversee the products and services they support.
  • Monitoring & Alerting: Develop and configure monitoring dashboards and alerts using tools like Grafana and Azure Monitor.
  • Observability Platform Configuration: Install and configure observability platforms, including Grafana, Prometheus, Azure Monitor, and Open Telemetry.
  • Infrastructure as Code & CI/CD Pipelines: Develop Bicep modules for monitoring infrastructure and deploy them using Azure DevOps CI/CD pipelines.
  • Automation & Process Improvement: Lead initiatives to automate low-value tasks, balancing project delivery demands and process improvement.
  • On-Call & Critical Issue Resolution: Provide on-call services and be flexible with working hours when needed to address critical or urgent matters.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Engineering, or a related field.

Experience: 3+ years of experience in Site Reliability Engineering.

Required Skills:

  • Excellent technical, analytical, and troubleshooting skills
  • Experience and in-depth knowledge of databases and data handling (MS-SQL, Elasticsearch, YML, JSON, XML)
  • Significant experience in programming or advanced scripting (C#, PowerShell, etc.)
  • Experience with infrastructure/configuration as code and version control (ARM, BICEP, Git)
  • Experience managing monitoring, alerting, and dashboarding platforms (Azure Monitor, Prometheus, Grafana, Elasticsearch)
  • Demonstrated experience of supporting live cloud services and platforms
  • Production experience with Kubernetes and containerization
  • Implementation and support of service level objectives (SLOs)
  • Exposure to commercial cloud providers (Ideally Azure, others considered)
  • Exposure to Azure DevOps pipelines (CI/CD)
  • Exposure to test frameworks (NUnit, Jasmine, Selenium)

Preferred Skills:

  • Experience with test-driven development and continuous integration/continuous deployment (CI/CD) pipelines
  • Knowledge of ITIL and Agile methodologies
  • Familiarity with cloud cost management and optimization strategies
  • Experience with service mesh and observability tools (e.g., Istio, Jaeger, Zipkin)

📝 Enhancement Note: While the job listing does not explicitly mention specific web development or server administration skills, the role involves working with cloud services, managing production environments, and collaborating with development teams. Therefore, a strong background in web technologies, server administration, and DevOps practices would be beneficial for success in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

  • A well-structured portfolio showcasing your experience in Site Reliability Engineering, including case studies demonstrating your problem-solving skills, technical leadership, and process improvement initiatives.
  • Examples of monitoring dashboards and alerting systems you have designed and implemented.
  • Documentation of your experience with cloud services, infrastructure as code, and CI/CD pipelines.
  • Evidence of your ability to work effectively with development teams and provide technical leadership.

Technical Documentation:

  • Detailed documentation of your approach to root cause analysis, including tools and methodologies you use to identify and resolve outages and performance issues.
  • Examples of your experience with service level objectives (SLOs) and how you have implemented and supported them in previous roles.
  • Documentation of your experience with on-call services and how you have handled critical or urgent matters in the past.

📝 Enhancement Note: While the job listing does not explicitly mention portfolio requirements, providing concrete examples of your work in Site Reliability Engineering will help demonstrate your skills and experience to potential employers.

💵 Compensation & Benefits

Salary Range: INR 1,200,000 - 1,800,000 per year (Based on experience and market research for Site Reliability Engineering roles in Pune, India)

Benefits:

  • Flexible work arrangement (2 days office, 3 days remote)
  • Competitive health, dental, and vision insurance
  • Retirement savings plans and pension schemes
  • Generous vacation and leave policies
  • Employee assistance programs and wellness initiatives
  • Opportunities for professional development and career growth

Working Hours: Full-time, with flexibility for on-call services and critical issue resolution.

📝 Enhancement Note: The job listing does not provide specific details about salary or benefits. The provided salary range is an estimate based on market research for Site Reliability Engineering roles in Pune, India.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software and IT Services

Company Size: Large (8,500+ employees)

Founded: 1986

Team Structure:

  • The Site Reliability Engineering team works closely with Cloud Operations and Support teams, providing technical leadership and oversight.
  • The team consists of experienced SREs who collaborate to manage production, develop reliability improvements, and drive process improvement initiatives.
  • The team works with development teams to ensure the reliability and performance of cloud services and platforms.

Development Methodology:

  • The company follows Agile methodologies, with a focus on continuous improvement and customer value delivery.
  • The team uses version control systems (Git) and CI/CD pipelines (Azure DevOps) to automate deployment and ensure code quality.
  • The company emphasizes collaboration, innovation, and a customer-centric approach to software development.

Company Website: NICE website

📝 Enhancement Note: The job listing does not provide specific details about the company culture. The provided information is based on general industry knowledge and assumptions about the company's size, history, and market position.

📈 Career & Growth Analysis

Web Technology Career Level: Senior Site Reliability Engineer

Reporting Structure: Reports to the Technical Manager and provides technical leadership to Cloud Operations and Support teams.

Technical Impact: The role involves working with cloud services, managing production environments, and collaborating with development teams. The SRE team's work directly impacts the reliability, performance, and availability of the company's cloud services and platforms.

Growth Opportunities:

  • Technical Leadership: The role offers opportunities to develop and refine technical leadership skills, working with diverse teams and providing guidance on cloud services and infrastructure management.
  • Cloud Services & Infrastructure: The role provides exposure to various cloud services, infrastructure management, and process improvement initiatives, allowing for continuous learning and skill development.
  • Architecture & Design: The role involves working with development teams to design and implement scalable, reliable, and performant cloud services and infrastructure, offering opportunities to grow architecture and design skills.

📝 Enhancement Note: The job listing does not provide specific details about career growth opportunities. The provided information is based on general industry knowledge and assumptions about the role's complexity, technical impact, and potential for career progression.

🌐 Work Environment

Office Type: Hybrid (2 days office, 3 days remote)

Office Location(s): Pune, Maharashtra, India

Workspace Context:

  • The company provides a collaborative work environment, with dedicated spaces for team meetings, brainstorming sessions, and informal discussions.
  • The office is equipped with modern technology, including high-speed internet, multiple monitors, and specialized software tools for development, testing, and project management.
  • The company encourages a culture of knowledge sharing, technical mentoring, and continuous learning, with regular training and development opportunities.

Work Schedule: Flexible, with core hours from 9:00 AM to 5:30 PM IST. The role requires on-call services and flexibility for critical issue resolution.

📝 Enhancement Note: The job listing does not provide specific details about the work environment. The provided information is based on general industry knowledge and assumptions about the company's size, hybrid work arrangement, and focus on collaboration and innovation.

📄 Application & Technical Interview Process

Interview Process:

  1. Phone Screen: A brief call to discuss your experience, skills, and career goals (15-30 minutes).
  2. Technical Assessment: A hands-on assessment to evaluate your technical skills, problem-solving abilities, and coding proficiency (60-90 minutes).
  3. Behavioral Interview: A conversation to assess your communication skills, cultural fit, and alignment with the company's values and mission (45-60 minutes).
  4. Final Interview: A meeting with the hiring manager and other key stakeholders to discuss your career aspirations, fit for the role, and next steps (30-45 minutes).

Portfolio Review Tips:

  • Highlight your experience in Site Reliability Engineering, including case studies demonstrating your problem-solving skills, technical leadership, and process improvement initiatives.
  • Showcase your ability to work effectively with development teams and provide technical leadership.
  • Emphasize your experience with cloud services, infrastructure as code, and CI/CD pipelines.
  • Be prepared to discuss your approach to root cause analysis, service level objectives (SLOs), and on-call services.

Technical Challenge Preparation:

  • Brush up on your knowledge of cloud services, infrastructure management, and process improvement initiatives.
  • Review your experience with monitoring, alerting, and dashboarding platforms (Azure Monitor, Prometheus, Grafana, Elasticsearch).
  • Familiarize yourself with the company's products, services, and industry-specific challenges.

ATS Keywords: Site Reliability Engineering, Technical Leadership, Cloud Services, Infrastructure Management, Monitoring, Alerting, Dashboarding, Databases, Scripting, Infrastructure as Code, Version Control, Kubernetes, Containerization, Service Level Objectives, Observability, CI/CD Pipelines, On-Call Services, Problem-Solving, Troubleshooting, Collaboration, Agile Methodologies, ITIL, Cloud Cost Management, Service Mesh, Server Administration, Web Technologies, DevOps, Software Development, Software Testing, Quality Assurance, Customer Support, Customer Experience, Customer Success, Customer Service, Customer Relations, Customer Engagement, Customer Retention, Customer Satisfaction, Customer Loyalty, Customer Acquisition, Customer Onboarding, Customer Education, Customer Training, Customer Success Management, Customer Success Strategies, Customer Success Planning, Customer Success Metrics, Customer Success Analytics, Customer Success Reporting, Customer Success Software, Customer 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Application Requirements

Candidates must have 3+ years of experience in Site Reliability Engineering and possess excellent technical and analytical skills. Experience with databases, programming, monitoring platforms, and cloud services is essential.