📍 Job Overview

• Job Title: Cloud Platform Operations Engineer Senior
• Company: Tigo Guatemala
• Location: Guatemala City, Guatemala
• Job Type: Full-Time
• Category: DevOps Engineer, System Administrator, Infrastructure Engineer
• Date Posted: June 24, 2025

🚀 Role Summary

• 📝 Enhancement Note: This role focuses on managing and improving private cloud infrastructure and services across multiple countries in Central America, utilizing technologies like VMware and OpenStack. The ideal candidate will have a strong background in OpenStack, Linux administration, and scripting, with a solid understanding of Kubernetes, networking, and ITIL processes.

💻 Primary Responsibilities

• 📝 Enhancement Note: The primary responsibilities revolve around operating, maintaining, and enhancing the Iridium and Tigo Open Cloud platforms, as well as providing second-level support for incident resolution and ticket management.

• 📝 Enhancement Note: Key responsibilities include:

  • Operating and maintaining the Iridium and Tigo Open Cloud platforms.
  • Handling incidents in a rotating 24/7 on-call schedule as the second-level support contact.
  • Managing the infrastructure lifecycle, including patches, access configurations, and upgrades.
  • Resolving tickets, investigating incidents, and documenting solutions.
  • Ensuring compliance with security standards and internal policies.
  • Driving operational improvements through automation.

🎓 Skills & Qualifications

Education: A bachelor's degree in Computer Science, Information Technology, or a related field is preferred. However, relevant experience and certifications may be considered equivalent.

Experience: Candidates should have a minimum of 4 years of experience in OpenStack administration, Linux system administration, and scripting (Python, Bash). Familiarity with VMware technologies, Kubernetes, and networking is also required.

Required Skills:

• OpenStack (Nova, Neutron, Swift, etc.)
• Linux administration and scripting (Python, Bash)
• VMware technologies (vSphere, vSAN, NSX-T)
• Kubernetes and container management
• Server hardware (Dell, Huawei, SuperMicro)
• Networking (TCP/IP, DNS, VPN)
• Security and ITIL processes
• ServiceNow, Terraform, and Git

Preferred Skills:

• ITIL v3 or v4 certification
• Familiarity with cloud service providers (AWS, Azure, Google Cloud)
• Experience with infrastructure as code (IaC) tools (Terraform, Ansible, Puppet)
• Knowledge of monitoring tools (Prometheus, Grafana, Zabbix)

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Demonstrate experience with OpenStack, VMware, and Kubernetes through case studies or projects.
• Showcase scripting skills with examples of automating infrastructure tasks.
• Highlight networking and security skills through relevant projects or certifications.

Technical Documentation:

• Provide documentation for OpenStack and VMware configurations, including network settings, storage, and security measures.
• Include examples of scripting for infrastructure management and automation.
• Demonstrate understanding of ITIL processes through project documentation or case studies.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Guatemala City, Guatemala, is approximately Q15,000 to Q20,000 per month, based on experience and qualifications. This estimate is derived from regional market research and web technology industry standards.

Benefits:

• Health insurance and wellness programs
• Retirement savings plans
• Training and development opportunities
• Employee discounts on Tigo services

Working Hours: The role requires a rotating on-call schedule for incident management, with a standard workweek of 40 hours.

🎯 Team & Company Context

🏢 Company Culture

Industry: Tigo Guatemala operates in the telecommunications industry, focusing on mobile and fixed-line services, as well as internet and television services. This role is part of the IT department, which supports the company's internal infrastructure and services.

Company Size: Tigo Guatemala is a medium-sized company with approximately 2,000 employees in Guatemala alone. This size allows for a structured yet agile work environment, with opportunities for growth and collaboration.

Founded: Tigo Guatemala was founded in 1990 and has since become one of the leading telecommunications providers in the country. The company is committed to innovation and continuous improvement, providing an ideal environment for a Cloud Platform Operations Engineer Senior.

Team Structure:

• The IT department is organized into several teams, including infrastructure, software development, and support.
• The infrastructure team is responsible for managing the company's data centers, networks, and cloud services.
• The team structure for this role is not specified, but it is likely to involve collaboration with other infrastructure team members and stakeholders across the organization.

Development Methodology:

• Tigo Guatemala follows ITIL v3 or v4 processes for incident, problem, and change management.
• The company encourages automation and continuous improvement, utilizing tools like Terraform and Git for infrastructure management and version control.
• Agile methodologies are employed for software development, with regular sprint planning and code reviews.

Company Website: https://www.tigo.com.gt/

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the senior level, requiring a deep understanding of cloud infrastructure, OpenStack, and VMware technologies. The ideal candidate will have a proven track record in managing and improving private cloud services, with experience in incident resolution and ticket management.

Reporting Structure: The Cloud Platform Operations Engineer Senior will report directly to the Infrastructure Manager or a similar role within the IT department. This role may also involve mentoring junior team members and collaborating with other senior engineers.

Technical Impact: This role has a significant impact on the company's internal infrastructure and services, ensuring high availability, performance, and security. The Cloud Platform Operations Engineer Senior will work closely with other teams to implement and maintain cloud services that support the company's operations and customer needs.

Growth Opportunities:

• Technical Growth: Enhance skills in cloud technologies, automation, and infrastructure as code (IaC) to drive continuous improvement and innovation.
• Leadership Growth: Develop leadership skills through mentoring junior team members and collaborating with other senior engineers to drive team success.
• Career Progression: Pursue opportunities for career progression within the IT department, such as moving into a team lead or architecture role, or exploring other areas of the business.

📝 Enhancement Note: Tigo Guatemala offers opportunities for professional development and growth, with a focus on continuous learning and improvement. The company encourages employees to pursue relevant certifications and training to enhance their skills and advance their careers.

🌐 Work Environment

Office Type: Tigo Guatemala operates a modern and collaborative office environment, with open-plan workspaces and dedicated team areas. The company encourages cross-functional collaboration and knowledge sharing among its employees.

Office Location(s): The primary office location for this role is in Guatemala City, Guatemala. However, the company has offices in other regions of the country, and remote work may be an option for some roles.

Workspace Context:

• 📝 Enhancement Note: The workspace for this role is likely to include a dedicated workstation with multiple monitors, allowing for efficient management of cloud infrastructure and services.
• 📝 Enhancement Note: The work environment is expected to be dynamic and fast-paced, with a focus on incident resolution and continuous improvement.

Work Schedule: The work schedule for this role is a standard 40-hour workweek, with a rotating on-call schedule for incident management. The company offers flexible working arrangements, such as remote work or flexible hours, depending on the role and team requirements.

📝 Enhancement Note: Tigo Guatemala offers a flexible and collaborative work environment, with a focus on employee well-being and work-life balance. The company encourages open communication and encourages employees to take initiative and drive innovation.

📄 Application & Technical Interview Process

Interview Process:

• 📝 Enhancement Note: The interview process for this role is likely to include a combination of technical assessments, case studies, and behavioral interviews to evaluate the candidate's skills and cultural fit.
• 📝 Enhancement Note: The interview process may include a technical challenge or case study, focusing on OpenStack, VMware, or Kubernetes administration and management.

Portfolio Review Tips:

• 📝 Enhancement Note: Highlight experience with OpenStack, VMware, and Kubernetes through case studies or projects that demonstrate problem-solving, incident resolution, and infrastructure management skills.
• 📝 Enhancement Note: Showcase scripting skills with examples of automating infrastructure tasks and improving operational efficiency.

Technical Challenge Preparation:

• 📝 Enhancement Note: Familiarize yourself with the latest OpenStack and VMware technologies, as well as best practices for cloud infrastructure management and security.
• 📝 Enhancement Note: Brush up on your networking and security skills, as well as your understanding of ITIL processes, to demonstrate your ability to manage and improve cloud services.

ATS Keywords:

• OpenStack
• Linux Administration
• Scripting (Python, Bash)
• VMware (vSphere, vSAN, NSX-T)
• Kubernetes
• Containers
• Server Hardware (Dell, Huawei, SuperMicro)
• Networking (TCP/IP, DNS, VPN)
• Security
• ITIL
• ServiceNow
• Terraform
• Git

📝 Enhancement Note: Tailor your resume and application materials to highlight relevant skills and experience with OpenStack, VMware, and Kubernetes. Include specific examples of incident resolution, infrastructure management, and automation to demonstrate your technical proficiency.

🛠 Technology Stack & Web Infrastructure

Cloud Platforms:

• OpenStack (Nova, Neutron, Swift, etc.)
• VMware (vSphere, vSAN, NSX-T)
• Kubernetes

Server Hardware:

• Dell
• Huawei
• SuperMicro

Networking:

• TCP/IP
• DNS
• VPN

Security:

• Firewalls
• Intrusion detection/prevention systems
• Access control

IT Service Management:

• ITIL v3 or v4
• ServiceNow

Version Control & Automation:

• Git
• Terraform

Monitoring & Logging:

• Prometheus
• Grafana
• Zabbix

📝 Enhancement Note: Familiarize yourself with the latest versions of OpenStack, VMware, and Kubernetes, as well as best practices for cloud infrastructure management and security. Brush up on your networking and security skills, as well as your understanding of ITIL processes, to demonstrate your ability to manage and improve cloud services.

👥 Team Culture & Values

Tigo Guatemala Values:

• 📝 Enhancement Note: Tigo Guatemala's core values include customer focus, innovation, collaboration, and continuous learning. The company encourages employees to take initiative, drive innovation, and work collaboratively to achieve success.

Collaboration Style:

• 📝 Enhancement Note: Tigo Guatemala fosters a collaborative work environment, with a focus on open communication, knowledge sharing, and cross-functional teamwork. The company encourages employees to take initiative and drive innovation.

📝 Enhancement Note: Tigo Guatemala's culture is built on a foundation of collaboration, innovation, and continuous learning. The company encourages employees to take initiative, drive innovation, and work collaboratively to achieve success.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• 📝 Enhancement Note: The primary technical challenges for this role involve managing and improving private cloud infrastructure and services, with a focus on incident resolution, automation, and security.
• 📝 Enhancement Note: Specific challenges may include:
  • Managing and optimizing cloud infrastructure for high availability and performance.
  • Implementing and managing security measures to protect cloud services and data.
  • Automating infrastructure management tasks to improve operational efficiency.
  • Collaborating with other teams to implement and maintain cloud services that support the company's operations and customer needs.

Learning & Development Opportunities:

• 📝 Enhancement Note: Tigo Guatemala offers opportunities for professional development and growth, with a focus on continuous learning and improvement. The company encourages employees to pursue relevant certifications and training to enhance their skills and advance their careers.

• 📝 Enhancement Note: Specific learning and development opportunities may include:

  • Attending industry conferences and events to stay up-to-date with the latest cloud technologies and best practices.
  • Pursuing relevant certifications, such as VMware Certified Professional (VCP) or Certified OpenStack Administrator (COA), to enhance technical skills and knowledge.
  • Participating in internal training programs and workshops to develop leadership and soft skills.

📝 Enhancement Note: Tigo Guatemala offers opportunities for professional development and growth, with a focus on continuous learning and improvement. The company encourages employees to pursue relevant certifications and training to enhance their skills and advance their careers.

💡 Interview Preparation

Technical Questions:

• 📝 Enhancement Note: Technical interview questions for this role are likely to focus on OpenStack, VMware, and Kubernetes administration and management, as well as networking, security, and ITIL processes.
• 📝 Enhancement Note: Specific technical interview questions may include:
  • Describe your experience with OpenStack and how you have managed and optimized cloud infrastructure for high availability and performance.
  • How have you implemented and managed security measures to protect cloud services and data?
  • Can you walk us through a complex incident you have resolved, and how you approached troubleshooting and resolution?
  • How have you automated infrastructure management tasks to improve operational efficiency?

Company & Culture Questions:

• 📝 Enhancement Note: Company and culture interview questions for this role are likely to focus on the candidate's fit with Tigo Guatemala's values and work environment.
• 📝 Enhancement Note: Specific company and culture interview questions may include:
  • How do you approach collaboration and knowledge sharing with other teams and stakeholders?
  • Can you describe a time when you took initiative to drive innovation and improve a process or service?
  • How do you stay up-to-date with the latest cloud technologies and best practices?

Portfolio Presentation Strategy:

• 📝 Enhancement Note: When presenting your portfolio, focus on demonstrating your technical proficiency and problem-solving skills in managing and improving private cloud infrastructure and services.
• 📝 Enhancement Note: Specific portfolio presentation strategies may include:
  • Highlighting case studies or projects that demonstrate your experience with OpenStack, VMware, and Kubernetes, as well as your ability to manage and optimize cloud infrastructure for high availability and performance.
  • Showcasing your scripting skills with examples of automating infrastructure management tasks and improving operational efficiency.
  • Including examples of incident resolution and troubleshooting to demonstrate your ability to manage and improve cloud services.

📝 Enhancement Note: Tailor your interview preparation and portfolio presentation strategy to highlight your technical proficiency and problem-solving skills in managing and improving private cloud infrastructure and services. Focus on demonstrating your fit with Tigo Guatemala's values and work environment.

📌 Application Steps

To apply for this Cloud Platform Operations Engineer Senior position:

• Submit your application through the application link provided.
• 📝 Enhancement Note: Customize your resume and application materials to highlight relevant skills and experience with OpenStack, VMware, and Kubernetes, as well as incident resolution, infrastructure management, and automation.
• 📝 Enhancement Note: Prepare for the technical interview by brushing up on your knowledge of OpenStack, VMware, and Kubernetes, as well as networking, security, and ITIL processes. Practice incident resolution and troubleshooting scenarios to demonstrate your problem-solving skills.
• 📝 Enhancement Note: Research Tigo Guatemala's company culture and values to demonstrate your fit with the organization and your commitment to driving innovation and continuous learning.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.