Cloud Operations Specialist at AIA

📍 Job Overview

Job Title: Cloud Operations Specialist
Company: AIA
Location: Makati, Philippines
Job Type: Full-Time
Category: DevOps, Infrastructure
Date Posted: June 23, 2025

🚀 Role Summary

Manage and maintain AIA's IT infrastructure, applications, and software, ensuring high availability and performance.
Provide technical support to internal users, troubleshooting hardware and software issues.
Collaborate with cross-functional teams to implement and manage cloud-based solutions.
Stay updated with emerging technologies and best practices in cloud operations.

📝 Enhancement Note: This role is focused on managing and maintaining AIA's IT infrastructure, with a strong emphasis on cloud operations and technical support. Candidates should have a solid background in IT infrastructure management and cloud technologies.

💻 Primary Responsibilities

Infrastructure Management: Configure, install, maintain, and upgrade computer hardware and software, including servers, laptops, network switches, routers, and operating systems.
Cloud Operations: Manage and maintain cloud-based infrastructure and applications, ensuring high availability, scalability, and performance.
Technical Support: Provide on-site and remote technical support to AIA's internal users, troubleshooting hardware and software issues.
Collaboration: Work with cross-functional teams to implement and manage cloud-based solutions that align with business objectives.
Monitoring and Optimization: Monitor IT infrastructure performance, identify bottlenecks, and optimize resources for improved efficiency.

📝 Enhancement Note: This role requires a strong understanding of infrastructure management, cloud operations, and technical support. Candidates should be comfortable working with various hardware and software components and have experience in cloud-based environments.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience: 1-3 years of experience in IT infrastructure management, cloud operations, or a similar role.

Required Skills:

Proven experience in IT infrastructure management and cloud operations.
Strong knowledge of hardware and software components, including servers, laptops, network switches, routers, and operating systems.
Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) and Infrastructure as Code (IaC) tools (e.g., Terraform, CloudFormation).
Excellent troubleshooting skills and experience providing technical support.
Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.

Preferred Skills:

Experience with containerization (e.g., Docker, Kubernetes) and orchestration tools.
Familiarity with monitoring and logging tools (e.g., Prometheus, Grafana, ELK Stack).
Knowledge of IT service management (ITSM) frameworks (e.g., ITIL) and best practices.
Experience with configuration management tools (e.g., Ansible, Puppet, Chef).

📝 Enhancement Note: Candidates should have a strong technical background in IT infrastructure management and cloud operations. Relevant certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert) can be a plus but are not required.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Document your experience in IT infrastructure management and cloud operations, highlighting specific projects and achievements.
Include case studies demonstrating your problem-solving skills, technical expertise, and ability to optimize IT infrastructure for improved performance and efficiency.
Showcase your experience with cloud platforms, Infrastructure as Code (IaC) tools, and other relevant technologies.

Technical Documentation:

Prepare detailed documentation for your projects, including architecture diagrams, deployment processes, and server configurations.
Include performance metrics, testing methodologies, and optimization techniques used in your projects.
Demonstrate your ability to write clear, concise, and well-commented code, adhering to best practices and industry standards.

📝 Enhancement Note: As this role focuses on IT infrastructure management and cloud operations, your portfolio should emphasize your technical expertise and problem-solving skills in these areas. Include specific examples of how you've optimized IT infrastructure for improved performance and efficiency.

💵 Compensation & Benefits

Salary Range: PHP 35,000 - 50,000 per month (based on experience and market research)

Benefits:

Competitive salary and benefits package.
Opportunities for professional development and career growth.
A dynamic and exciting work environment focused on driving innovation and digital transformation.

Working Hours: 40 hours per week, with flexibility for on-call support and maintenance windows as needed.

📝 Enhancement Note: The salary range provided is based on market research for IT infrastructure management and cloud operations roles in the Philippines. Benefits and working hours may vary based on the company's internal policies and the candidate's specific arrangement.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services Company Size: Large (10,000+ employees) Founded: 1919

Team Structure:

The IT team at AIA consists of various departments, including Infrastructure, Applications, and Security.
The Cloud Operations team works closely with these departments to ensure seamless integration and collaboration.
The team follows Agile methodologies, with regular sprint planning and stand-up meetings.

Development Methodology:

AIA follows ITIL (Information Technology Infrastructure Library) best practices for IT service management.
The company uses cloud platforms (e.g., AWS, Azure) for infrastructure and application deployment.
Infrastructure as Code (IaC) tools (e.g., Terraform, CloudFormation) are used to automate and manage cloud resources.

Company Website: AIA Philippines

📝 Enhancement Note: AIA is a large financial services company with a strong focus on digital transformation and innovation. The IT team follows ITIL best practices and uses cloud platforms and Infrastructure as Code tools for IT infrastructure management.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-level to Senior Cloud Operations Specialist, with opportunities for growth into technical leadership or specialist roles.

Reporting Structure: This role reports directly to the Head of Cloud Operations, working closely with other IT teams and stakeholders to ensure seamless IT infrastructure management and cloud operations.

Technical Impact: The Cloud Operations Specialist plays a critical role in ensuring high availability, scalability, and performance of AIA's IT infrastructure and applications. This role has a significant impact on the user experience, business operations, and overall digital transformation efforts.

Growth Opportunities:

Technical leadership roles, such as Senior Cloud Operations Specialist or IT Manager.
Specialist roles focused on emerging technologies, such as AI/ML, IoT, or data analytics.
Opportunities to work on high-impact projects and drive innovation in cloud operations and IT infrastructure management.

📝 Enhancement Note: This role offers significant growth opportunities for candidates looking to advance their careers in cloud operations and IT infrastructure management. With a large and established company like AIA, there are numerous paths for career progression and specialization.

🌐 Work Environment

Office Type: AIA's headquarters in Makati, Philippines, offers a modern and collaborative work environment, with state-of-the-art facilities and amenities.

Office Location(s): Makati, Philippines

Workspace Context:

The IT team at AIA works in an open-plan office, fostering collaboration and communication among team members.
Each team member has access to multiple monitors and testing devices to ensure optimal productivity and performance.
The company encourages knowledge sharing, technical mentoring, and continuous learning, with regular training and development opportunities.

Work Schedule: Standard office hours, with flexibility for on-call support and maintenance windows as needed. The company offers a hybrid work arrangement, with employees spending a few days per week working on-site and the rest remotely.

📝 Enhancement Note: AIA offers a modern and collaborative work environment, with a focus on knowledge sharing, technical mentoring, and continuous learning. The hybrid work arrangement provides employees with the flexibility to balance their work and personal lives.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief conversation to assess communication skills, cultural fit, and initial technical competence.
Technical Assessment: A hands-on exercise or case study to evaluate problem-solving skills, technical expertise, and cloud operations knowledge.
On-site Interview: A more in-depth discussion with the hiring manager and other team members, focusing on technical skills, career goals, and cultural fit.
Final Decision: The hiring team will review all candidates and make a final decision based on the interview process and technical assessment results.

Portfolio Review Tips:

Highlight your experience with cloud platforms, Infrastructure as Code (IaC) tools, and other relevant technologies.
Include case studies demonstrating your problem-solving skills, technical expertise, and ability to optimize IT infrastructure for improved performance and efficiency.
Showcase your experience with monitoring and logging tools, as well as your understanding of IT service management (ITSM) frameworks and best practices.

Technical Challenge Preparation:

Brush up on your knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and Infrastructure as Code (IaC) tools (e.g., Terraform, CloudFormation).
Familiarize yourself with monitoring and logging tools (e.g., Prometheus, Grafana, ELK Stack) and their best practices.
Review your understanding of IT service management (ITSM) frameworks (e.g., ITIL) and best practices for IT infrastructure management and cloud operations.

ATS Keywords: (Organized by category)

Cloud Platforms: AWS, Azure, Google Cloud, Cloud Architecture, Cloud Migration, Cloud Security
Infrastructure as Code (IaC): Terraform, CloudFormation, Ansible, Puppet, Chef
Monitoring & Logging: Prometheus, Grafana, ELK Stack, Nagios, Zabbix
IT Service Management (ITSM): ITIL, Incident Management, Problem Management, Change Management
Hardware & Software: Server Configuration, Network Switches, Routers, Operating Systems, Virtualization
Soft Skills: Troubleshooting, Problem-solving, Communication, Collaboration, Teamwork

📝 Enhancement Note: The interview process for this role will focus on assessing the candidate's technical expertise in cloud operations and IT infrastructure management. The technical challenge will likely involve a hands-on exercise or case study, evaluating the candidate's problem-solving skills and ability to optimize IT infrastructure for improved performance and efficiency.

🛠 Technology Stack & Web Infrastructure

Cloud Platforms:

AWS (Amazon Web Services)
Azure (Microsoft Azure)
Google Cloud Platform (GCP)

Infrastructure as Code (IaC) Tools:

Terraform
CloudFormation
Ansible
Puppet
Chef

Monitoring & Logging Tools:

Prometheus
Grafana
ELK Stack (Elasticsearch, Logstash, Kibana)
Nagios
Zabbix

Hardware & Software:

Servers (e.g., Dell, HP, IBM)
Network Switches (e.g., Cisco, Juniper)
Routers (e.g., Cisco, Juniper)
Operating Systems (e.g., Windows, Linux, macOS)
Virtualization (e.g., VMware, Hyper-V, KVM)

📝 Enhancement Note: AIA uses a combination of cloud platforms, Infrastructure as Code (IaC) tools, and monitoring and logging tools to manage and maintain its IT infrastructure. Candidates should have experience with at least one of the cloud platforms and Infrastructure as Code tools listed above.

👥 Team Culture & Values

Web Development Values:

User-Centric: Focus on delivering high-quality, user-friendly, and accessible IT services and applications.
Innovation: Embrace emerging technologies and best practices to drive digital transformation and improve IT infrastructure management.
Collaboration: Work closely with cross-functional teams to ensure seamless integration and alignment with business objectives.
Continuous Learning: Stay updated with the latest trends and developments in cloud operations and IT infrastructure management.

Collaboration Style:

Agile: The IT team at AIA follows Agile methodologies, with regular sprint planning and stand-up meetings to ensure efficient and effective collaboration.
Cross-functional: The IT team works closely with other departments, such as Marketing, Sales, and Finance, to ensure IT services and applications align with business objectives.
Knowledge Sharing: AIA encourages knowledge sharing, technical mentoring, and continuous learning, with regular training and development opportunities.

📝 Enhancement Note: AIA's IT team values user-centricity, innovation, collaboration, and continuous learning. The team follows Agile methodologies and encourages knowledge sharing, technical mentoring, and cross-functional collaboration.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Cloud Migration: Lead the migration of on-premises infrastructure to the cloud, ensuring high availability, scalability, and performance.
Disaster Recovery & Business Continuity: Implement and manage disaster recovery and business continuity plans to minimize downtime and ensure business resilience.
IT Infrastructure Optimization: Identify and address performance bottlenecks, optimize resources, and improve overall IT infrastructure efficiency.
Emerging Technologies: Stay updated with emerging technologies and best practices in cloud operations and IT infrastructure management, and evaluate their potential impact on AIA's IT services and applications.

Learning & Development Opportunities:

Cloud Platform Certifications: Pursue certifications from cloud platform providers (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert) to enhance your technical expertise and credibility.
Conferences & Workshops: Attend industry conferences and workshops to learn from experts, network with peers, and gain insights into emerging trends and best practices.
Mentorship & Leadership Development: Seek mentorship opportunities from senior team members or external experts to develop your leadership skills and advance your career in cloud operations and IT infrastructure management.

📝 Enhancement Note: This role presents numerous technical challenges and growth opportunities for candidates looking to advance their careers in cloud operations and IT infrastructure management. By embracing these challenges and pursuing learning and development opportunities, candidates can enhance their technical expertise and credibility, as well as their career prospects.

💡 Interview Preparation

Technical Questions:

Cloud Platforms: Describe your experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and how you've used them to manage and maintain IT infrastructure.
Infrastructure as Code (IaC): Explain your experience with Infrastructure as Code (IaC) tools (e.g., Terraform, CloudFormation) and how you've used them to automate and manage cloud resources.
Monitoring & Logging: Discuss your experience with monitoring and logging tools (e.g., Prometheus, Grafana, ELK Stack) and how you've used them to optimize IT infrastructure performance and efficiency.
IT Service Management (ITSM): Describe your understanding of IT service management (ITSM) frameworks (e.g., ITIL) and how you've applied them to manage and maintain IT infrastructure and cloud operations.

Company & Culture Questions:

AIA's Digital Transformation: Explain how you've contributed to digital transformation efforts in your previous roles and how you plan to do so at AIA.
Collaboration & Communication: Describe your experience working with cross-functional teams and how you ensure effective communication and collaboration.
User Experience: Discuss your approach to ensuring that IT services and applications meet user needs and expectations, and how you measure user experience.

Portfolio Presentation Strategy:

Cloud Platform Projects: Highlight your experience with cloud platforms by showcasing specific projects and explaining the architecture, deployment processes, and server configurations used.
Infrastructure as Code (IaC) Projects: Demonstrate your experience with Infrastructure as Code (IaC) tools by presenting projects that showcase automation, version control, and deployment processes.
Monitoring & Logging Projects: Showcase your experience with monitoring and logging tools by presenting projects that highlight performance metrics, testing methodologies, and optimization techniques.

📝 Enhancement Note: The interview process for this role will focus on assessing the candidate's technical expertise in cloud operations and IT infrastructure management. The technical questions will evaluate the candidate's knowledge of cloud platforms, Infrastructure as Code (IaC) tools, monitoring and logging tools, and IT service management (ITSM) frameworks. The company and culture questions will assess the candidate's understanding of AIA's digital transformation efforts, collaboration and communication skills, and user experience focus.

📌 Application Steps

To apply for this Cloud Operations Specialist position:

Submit your application through the AIA careers portal.
Customize your resume: Highlight your experience with cloud platforms, Infrastructure as Code (IaC) tools, monitoring and logging tools, and IT service management (ITSM) frameworks. Include specific examples of how you've optimized IT infrastructure for improved performance and efficiency.
Prepare your portfolio: Document your experience with cloud platforms, Infrastructure as Code (IaC) tools, and other relevant technologies. Include case studies demonstrating your problem-solving skills, technical expertise, and ability to optimize IT infrastructure for improved performance and efficiency.
Research AIA: Familiarize yourself with AIA's digital transformation efforts, company culture, and values. Prepare thoughtful questions to ask during the interview process, demonstrating your enthusiasm and commitment to the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Cloud Operations Specialist