📍 Job Overview

Job Title: Cloud Operations Architect (Türkiye), Enterprise Support - EMEA Startups
Company: Amazon
Location: Istanbul, Istanbul, Turkey
Job Type: On-site
Category: DevOps Engineer
Date Posted: August 1, 2025
Experience Level: Mid-Senior level (2-5 years)
Remote Status: On-site

🚀 Role Summary

Role: The Cloud Operations Architect (Türkiye) will serve as a trusted advisor to customers, driving technical discussions, and advocating for their needs within Amazon Web Services (AWS).
Key Responsibilities: Ensure AWS environments remain operationally healthy, reduce costs and complexity, and proactively identify opportunities for customers to gain additional value from AWS.
Key Skills: Technical guidance, customer advocacy, operational health management, cost reduction strategies, relationship building, and collaboration with various AWS teams.

📝 Enhancement Note: This role requires a strong technical acumen, exceptional communication skills, and a deep understanding of AWS services to effectively advise customers and collaborate with internal teams.

💻 Primary Responsibilities

Customer Advocacy: Develop trusting relationships with customers, understanding their business needs and technical challenges, and advocating for them within AWS.
Operational Health Management: Ensure AWS environments remain operationally healthy by monitoring service events, reviewing metrics, and providing detailed pre-launch planning.
Technical Guidance: Drive technical discussions regarding incidents, trade-offs, and risk management, using your technical acumen and customer obsession.
Collaboration: Work closely with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers to deliver customer success.
Problem Solving: Solve a variety of problems across different customers as they migrate their workloads to the cloud, and proactively find opportunities for customers to gain additional value from AWS.
Workshops & Training: Uplift customer capabilities by running workshops, brown bag sessions, and providing technical guidance to help them make the most of AWS services.

📝 Enhancement Note: This role requires a high level of technical proficiency, strong communication skills, and the ability to thrive in a fast-paced, dynamic environment.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Engineering, or a related field. Relevant industry experience may substitute for formal education.

Experience: Proven experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect, or related role.

Required Skills:

Experience with operational parameters and troubleshooting for a combination of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.
Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences.
Ability to juggle tasks and projects in a fast-paced environment.
Customer-obsessed mindset.
Fluency in Turkish and English.

Preferred Skills:

Professional experience with cloud offerings such as AWS, Azure, Google Cloud Platform, etc.
Programming or scripting skills with a combination of Java, Python, Perl, Ruby, C#, and/or PHP.
Previous experience as a Software Engineer, Developer, DevOps Engineer, etc.
Understanding of DevOps practices and tools including Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef.

📝 Enhancement Note: While not required, experience with AWS services and relevant certifications would be highly beneficial for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate Technical Expertise: Showcase your understanding of AWS services, cloud architecture, and operational health management through relevant projects and case studies.
Customer Success Stories: Highlight your ability to drive customer success by providing examples of how you've advocated for customers, solved their technical challenges, and helped them gain additional value from AWS.
Collaboration & Communication: Emphasize your strong communication skills and ability to collaborate with various teams by including examples of workshops, training sessions, or technical presentations you've delivered.

Technical Documentation:

Service Event Reviews: Provide examples of detailed reviews of service events, monthly and quarterly metrics, and pre-launch planning to demonstrate your operational health management skills.
Problem-Solving Strategies: Document your approach to solving technical problems, including trade-offs, risk management, and incident resolution strategies.
Customer Training Materials: Include any training materials, guides, or workshops you've developed to help customers make the most of AWS services.

📝 Enhancement Note: As this role is focused on customer advocacy and technical guidance, your portfolio should emphasize your ability to understand customer needs, drive technical discussions, and deliver customer success.

💵 Compensation & Benefits

Salary Range: The estimated salary range for this role in Istanbul, Turkey is between ₺70,000 - ₺120,000 per year (approximately $9,000 - $15,500 USD). This range is based on market research and considers the role's experience level, required skills, and regional cost of living.

Benefits:

Comprehensive health, dental, and vision care plans.
Retirement savings plans with company match.
Generous paid time off and leave policies.
Paid parental leave.
Employee discounts on Amazon products and services.
Opportunities for professional growth and development, including AWS certifications and mentorship programs.

Working Hours: Full-time position with standard working hours, including flexibility for deployment windows, maintenance, and project deadlines.

📝 Enhancement Note: The provided salary range is an estimate based on market research and may vary depending on the candidate's experience, skills, and the company's internal compensation structure.

🎯 Team & Company Context

🏢 Company Culture

Industry: Amazon is a multinational technology company focused on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Company Size: Amazon is a large corporation with over 1.3 million employees worldwide, providing ample opportunities for growth and collaboration within the company.

Founded: Amazon was founded in 1994 by Jeff Bezos and is headquartered in Seattle, Washington, USA.

Team Structure:

The Cloud Operations Architect will work closely with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers to deliver customer success.
This role will report directly to the Cloud Operations Manager and collaborate with various teams across AWS, including the Solutions Architecture, Business Development, Professional Services, and Sales teams.

Development Methodology:

AWS follows Agile methodologies for software development, with a focus on continuous integration, continuous deployment, and customer-centric innovation.
The Cloud Operations Architect will work closely with customers and internal teams to drive technical discussions, solve problems, and ensure AWS environments remain operationally healthy.

Company Website: Amazon.com

📝 Enhancement Note: Amazon's company culture is driven by its leadership principles, which emphasize customer obsession, ownership, bias for action, and frugality. The Cloud Operations Architect will be expected to embody these principles in their daily work.

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the senior level within the web technology career path, focusing on customer advocacy, technical guidance, and operational health management for AWS environments.

Reporting Structure: The Cloud Operations Architect will report directly to the Cloud Operations Manager and collaborate with various teams across AWS, providing opportunities for cross-functional learning and growth.

Technical Impact: This role has a significant impact on AWS customers' success by driving technical discussions, solving problems, and ensuring AWS environments remain operationally healthy. The Cloud Operations Architect will also influence AWS's internal processes and best practices by providing customer feedback and contributing to technical decision-making.

Growth Opportunities:

Technical Specialization: Deepen your expertise in specific AWS services or emerging technologies by working on complex customer projects and staying up-to-date with the latest AWS developments.
Leadership Development: Develop your leadership skills by mentoring junior team members, driving technical discussions, and contributing to strategic decision-making.
Cross-Functional Collaboration: Expand your knowledge and skills by working with various AWS teams, such as Solutions Architecture, Business Development, Professional Services, and Sales.

📝 Enhancement Note: Amazon offers numerous opportunities for professional growth and development, including AWS certifications, mentorship programs, and internal mobility across its various business segments.

🌐 Work Environment

Office Type: Amazon's Istanbul office is a modern, collaborative workspace designed to foster innovation and teamwork.

Office Location(s): Istanbul, Turkey

Workspace Context:

Collaborative Environment: The Cloud Operations Architect will work closely with various AWS teams, customers, and partners, fostering a collaborative and inclusive work environment.
Technical Infrastructure: Amazon provides state-of-the-art technology and tools to support its employees' productivity and innovation, including multiple monitors, testing devices, and access to AWS services.
Cross-Functional Interaction: This role will interact with various AWS teams, customers, and partners, providing ample opportunities for knowledge sharing, learning, and growth.

Work Schedule: Full-time position with standard working hours, including flexibility for deployment windows, maintenance, and project deadlines. Amazon offers flexible work arrangements, such as part-time work and job sharing, depending on the role and team requirements.

📝 Enhancement Note: Amazon's work environment is designed to support employees' work-life balance, with a focus on results and productivity rather than face time.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to assess your communication skills, customer obsession, and technical acumen.
Technical Deep Dive: A detailed discussion of your technical experience, AWS services knowledge, and problem-solving skills.
Customer Simulation: A role-play exercise to evaluate your ability to drive technical discussions, advocate for customers, and solve problems in a customer-facing scenario.
Final Interview: A conversation with the hiring manager and other stakeholders to assess your cultural fit, career aspirations, and alignment with Amazon's leadership principles.

Portfolio Review Tips:

Customer Success Stories: Highlight your ability to drive customer success by providing examples of how you've advocated for customers, solved their technical challenges, and helped them gain additional value from AWS.
Technical Expertise: Showcase your understanding of AWS services, cloud architecture, and operational health management through relevant projects and case studies.
Communication & Collaboration: Emphasize your strong communication skills and ability to collaborate with various teams by including examples of workshops, training sessions, or technical presentations you've delivered.

Technical Challenge Preparation:

AWS Services Knowledge: Brush up on your knowledge of AWS services, including their features, use cases, and best practices.
Problem-Solving Skills: Practice solving technical problems and trade-offs, focusing on incident resolution, risk management, and customer advocacy.
Communication Skills: Prepare for technical discussions and presentations, focusing on articulating complex ideas clearly and concisely.

ATS Keywords: [List of relevant ATS keywords for web development and server administration roles, organized by category]

📝 Enhancement Note: Amazon's interview process is designed to assess your technical expertise, customer obsession, and cultural fit. Be prepared to discuss your experience with AWS services, cloud architecture, and operational health management in detail.

🛠 Technology Stack & Web Infrastructure

AWS Services:

Compute: Amazon EC2, Lambda, Auto Scaling, Elastic Load Balancing, etc.
Storage: Amazon S3, EBS, EFS, Glacier, etc.
Networking: Amazon VPC, Direct Connect, Route 53, etc.
Databases: Amazon RDS, DynamoDB, Redshift, etc.
Big Data & Analytics: Amazon Athena, EMR, Glue, QuickSight, etc.
Security: AWS IAM, Shield, WAF, Cognito, etc.
Applications Development: AWS Amplify, AppSync, API Gateway, etc.

DevOps Tools:

Infrastructure as Code (IaC): AWS CloudFormation, AWS CDK, etc.
Configuration Management: AWS Systems Manager, Ansible, Puppet, etc.
Containerization & Orchestration: Amazon ECS, EKS, Fargate, etc.
Monitoring & Logging: Amazon CloudWatch, X-Ray, CloudTrail, etc.
CI/CD Pipelines: AWS CodePipeline, CodeBuild, CodeDeploy, etc.

📝 Enhancement Note: Familiarize yourself with the AWS services and tools relevant to the role's primary responsibilities, such as operational health management, customer advocacy, and technical guidance.

👥 Team Culture & Values

AWS Values:

Customer Obsession: We start with the customer and work backwards. We work to understand and fulfill their needs at every stage of their journey.
Ownership: We take ownership of our work and its outcomes. We act on behalf of the entire company, beyond just our own teams.
Bias for Action: Speed matters in business. We value calculated risk-taking and quick decision-making.
Frugality: We strive to be efficient with our resources, both time and money, to maximize customer value.

Collaboration Style:

Cross-Functional Integration: The Cloud Operations Architect will work closely with various AWS teams, customers, and partners, fostering a collaborative and inclusive work environment.
Code Review Culture: AWS encourages knowledge sharing and learning from one another through code reviews, pair programming, and mentorship programs.
Knowledge Sharing: AWS fosters a culture of continuous learning and knowledge sharing, with regular workshops, brown bag sessions, and technical presentations.

📝 Enhancement Note: Amazon's company culture is driven by its leadership principles, which emphasize customer obsession, ownership, bias for action, and frugality. The Cloud Operations Architect will be expected to embody these principles in their daily work.

⚡ Challenges & Growth Opportunities

Technical Challenges:

AWS Services Complexity: Stay up-to-date with the latest AWS services, features, and best practices, as the AWS platform is constantly evolving.
Customer Expectations: Manage customer expectations by balancing their needs with AWS's capabilities, trade-offs, and risk management strategies.
Incident Resolution: Develop your incident resolution skills by practicing problem-solving, trade-off analysis, and risk management strategies.
Emerging Technologies: Keep up with emerging technologies and trends in cloud computing, data analytics, and machine learning to provide customers with innovative solutions.

Learning & Development Opportunities:

AWS Certifications: Pursue AWS certifications, such as the AWS Certified Solutions Architect, AWS Certified DevOps Engineer, or AWS Certified Advanced Networking Specialty, to deepen your technical expertise.
Conferences & Events: Attend industry conferences, webinars, and AWS-specific events, such as AWS re:Invent, to stay informed about the latest developments and network with other AWS professionals.
Mentorship & Leadership Development: Seek mentorship opportunities within AWS to develop your technical, leadership, and communication skills. Contribute to AWS's internal communities and forums to share your knowledge and learn from others.

📝 Enhancement Note: Amazon offers numerous opportunities for professional growth and development, including AWS certifications, mentorship programs, and internal mobility across its various business segments.

💡 Interview Preparation

Technical Questions:

AWS Services: Demonstrate your deep understanding of AWS services, their features, use cases, and best practices.
Customer Advocacy: Prepare for questions about driving technical discussions, advocating for customers, and solving problems in a customer-facing scenario.
Problem-Solving Skills: Practice solving technical problems and trade-offs, focusing on incident resolution, risk management, and customer advocacy.
Leadership & Collaboration: Prepare for questions about your leadership style, team dynamics, and cross-functional collaboration within AWS.

Company & Culture Questions:

Amazon Leadership Principles: Familiarize yourself with Amazon's leadership principles and be prepared to discuss how you embody them in your daily work.
AWS Culture: Prepare for questions about AWS's culture, values, and work environment, and be ready to discuss how you would contribute to and thrive in this dynamic and collaborative environment.
Customer Obsession: Be prepared to discuss your customer-obsessed mindset and provide examples of how you've gone above and beyond to understand and fulfill customer needs.

Portfolio Presentation Strategy:

Customer Success Stories: Highlight your ability to drive customer success by providing examples of how you've advocated for customers, solved their technical challenges, and helped them gain additional value from AWS.
Technical Expertise: Showcase your understanding of AWS services, cloud architecture, and operational health management through relevant projects and case studies.
Communication & Collaboration: Emphasize your strong communication skills and ability to collaborate with various teams by including examples of workshops, training sessions, or technical presentations you've delivered.

📝 Enhancement Note: Amazon's interview process is designed to assess your technical expertise, customer obsession, and cultural fit. Be prepared to discuss your experience with AWS services, cloud architecture, and operational health management in detail.

📌 Application Steps

To apply for this Cloud Operations Architect (Türkiye), Enterprise Support - EMEA Startups position:

Customize Your Portfolio: Tailor your portfolio to highlight your technical expertise, customer advocacy, and operational health management skills, with a focus on AWS services and customer success stories.
Optimize Your Resume: Highlight your relevant experience, skills, and achievements, focusing on AWS services, cloud architecture, and operational health management. Include relevant ATS keywords to improve your resume's visibility in Amazon's applicant tracking system.
Prepare for Technical Interviews: Brush up on your knowledge of AWS services, cloud architecture, and operational health management. Practice solving technical problems and trade-offs, focusing on incident resolution, risk management, and customer advocacy.
Research Amazon & AWS: Familiarize yourself with Amazon's and AWS's company culture, values, and work environment. Prepare for questions about Amazon's leadership principles, AWS's culture, and your alignment with both.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Cloud Operations Architect (Türkiye), Enterprise Support - EMEA Startups