📍 Job Overview

• Job Title: Cloud Operations Architect (Saudi Arabia), Enterprise Support - EMEA Startups
• Company: Amazon
• Location: Riyadh, Ar Riyāḑ, Saudi Arabia
• Job Type: On-site
• Category: DevOps Engineer / Cloud Architect
• Date Posted: 2025-07-09
• Experience Level: Mid-Senior level (2-5 years)
• Remote Status: On-site

🚀 Role Summary

• 📝 Enhancement Note: This role focuses on customer-centric cloud operations, requiring a strong technical background and exceptional communication skills to drive customer success with AWS services.

• As a Cloud Operations Architect, you'll serve as a trusted advisor to customers, providing technical guidance and advocating for their needs while ensuring AWS environments remain operationally healthy and cost-effective.

• You'll collaborate with various AWS teams to drive customer value, including Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.

• This role offers ample opportunities to develop your technical, consulting, and leadership skills while working with talented cloud technologists and expanding your knowledge of AWS products.

💻 Primary Responsibilities

• 📝 Enhancement Note: The primary responsibilities of this role revolve around customer advocacy, technical guidance, and operational excellence, requiring a strong understanding of AWS services and customer needs.

• Customer Advocacy & Technical Guidance:

  • Develop trusting relationships with customers, understanding their business needs and technical challenges.
  • Advise on solutions, provide technical guidance, and advocate for the customer's best interests.
  • Drive technical discussions regarding incidents, trade-offs, and risk management with a customer-centric approach.

• Operational Health & Cost Optimization:

  • Ensure AWS environments remain operationally healthy while reducing cost and complexity.
  • Provide detailed reviews of service events, monthly & quarterly metrics, and pre-launch planning to maintain operational excellence.
  • Proactively identify opportunities for customers to gain additional value from AWS services.

• Collaboration & Knowledge Sharing:

  • Collaborate with AWS teams, including Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
  • Uplift customer capabilities by running workshops, brown bag sessions, and other knowledge-sharing activities.

• Problem Solving & Migration Support:

  • Solve a variety of problems across different customers as they migrate their workloads to the cloud.
  • Work with customers to develop strategies for migrating their workloads to AWS and optimize their cloud environments.

🎓 Skills & Qualifications

Education

• 📝 Enhancement Note: A bachelor's degree in Computer Science, Engineering, or a related field is typically required for this role, along with relevant certifications and a strong understanding of cloud technologies.

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience)

Experience

• 📝 Enhancement Note: Candidates should have experience in a similar role, such as Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect, or a related position.

• 2-5 years of experience in a similar role (Technical Account Manager, Consultant, Solutions Architect, etc.)

Required Skills

• 📝 Enhancement Note: The required skills for this role include a strong technical background, exceptional communication skills, and a customer-centric mindset.

• Experience with operational parameters and troubleshooting for a combination of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development

• Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences

• Ability to juggle tasks and projects in a fast-paced environment

• Customer-obsessed mindset

• Fluency in Arabic and English

Preferred Skills

• 📝 Enhancement Note: While not required, having professional experience with cloud offerings such as AWS, Azure, or Google Cloud Platform, along with programming or scripting skills, can be a significant advantage for this role.

• Professional experience with cloud offerings such as AWS, Azure, or Google Cloud Platform

• Programming or scripting skills with a combination of Java, Python, Perl, Ruby, C#, and/or PHP

• Previous experience as a Software Engineer, Developer, DevOps Engineer, etc.

• Understanding of DevOps practices and tools, including Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef

📊 Web Portfolio & Project Requirements

• 📝 Enhancement Note: As this role focuses on customer advocacy and technical guidance, a strong portfolio showcasing your technical expertise and customer-centric mindset is essential.

• Portfolio Essentials:

  • Case studies or success stories demonstrating your ability to drive customer success with AWS services.
  • Examples of technical guidance and problem-solving in complex cloud environments.
  • Documentation of your understanding of AWS services, operational parameters, and troubleshooting processes.

• Technical Documentation:

  • Detailed documentation of your approach to cloud migration, including assessment, planning, and execution phases.
  • Examples of your ability to optimize AWS environments for cost-effectiveness and operational excellence.
  • Documentation of your customer-centric mindset, including customer communication and collaboration strategies.

💵 Compensation & Benefits

• 📝 Enhancement Note: Salary ranges for this role in Riyadh, Saudi Arabia, typically fall between SAR 25,000 - 40,000 per month, depending on experience and qualifications. Benefits include health insurance, retirement plans, and other perks.

• Salary Range: SAR 25,000 - 40,000 per month (approximately USD 6,700 - 10,700 per month)

• Benefits:

  • Health insurance
  • Retirement plans
  • Other perks and benefits (e.g., employee discounts, professional development opportunities)

• Working Hours: Full-time, typically 40 hours per week, with flexibility for project deadlines and maintenance windows.

🎯 Team & Company Context

🏢 Company Culture

• Industry: Amazon is a multinational technology company focused on e-commerce, cloud computing, digital streaming, and artificial intelligence.

• Company Size: Amazon is a large corporation with over 1.6 million employees worldwide, offering ample opportunities for career growth and development.

• Founded: 1994, with a strong focus on innovation, customer obsession, and continuous improvement.

• Team Structure:

  • The AWS team is organized around specific customer segments, with dedicated teams for enterprise support, startup support, and other customer groups.
  • The team consists of various roles, including Solutions Architects, Business Developers, Professional Services Consultants, Sales Account Managers, and Technical Account Managers.

• Development Methodology:

  • Amazon follows Agile methodologies, with a focus on continuous improvement, customer-centric development, and rapid iteration.
  • The company emphasizes data-driven decision-making, with a strong focus on metrics and performance tracking.

• Company Website: Amazon

📈 Career & Growth Analysis

• Web Technology Career Level: This role is at the mid-senior level, focusing on customer advocacy, technical guidance, and operational excellence in cloud environments. It offers opportunities for growth in technical leadership, customer success management, and architecture decision-making.

• Reporting Structure: The Cloud Operations Architect reports to a Manager or Director within the AWS team, collaborating with various stakeholders, including Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.

• Technical Impact: This role has a significant impact on customer success, driving technical discussions, and advocating for customers' best interests. It also influences AWS environments' operational health, cost-effectiveness, and overall customer experience.

• Growth Opportunities:

  • Technical Growth: Expand your knowledge of AWS products, services, and best practices by working with talented cloud technologists and attending AWS training and certification programs.
  • Leadership Development: Develop your leadership skills by mentoring junior team members, driving customer success, and collaborating with various AWS teams.
  • Architecture Decision-Making: Gain experience in architecture decision-making by working with customers to develop strategies for migrating their workloads to AWS and optimizing their cloud environments.

🌐 Work Environment

• Office Type: Amazon's offices are designed to be collaborative, innovative, and employee-focused, with ample opportunities for team interaction and knowledge-sharing.

• Office Location(s): Riyadh, Saudi Arabia (with potential opportunities for travel to other AWS offices in the region)

• Workspace Context:

  • Collaborative Workspace: Amazon's offices feature open-plan workspaces, encouraging collaboration and communication among team members.
  • Development Tools & Resources: AWS offices are equipped with the latest tools and resources for cloud development, including multiple monitors, testing devices, and high-speed internet connectivity.
  • Cross-Functional Collaboration: AWS teams collaborate with various internal teams, including sales, marketing, and product development, to drive customer success and innovation.

• Work Schedule: Full-time, typically 40 hours per week, with flexibility for deployment windows, maintenance, and project deadlines. The work schedule may vary depending on customer needs and time zones.

📄 Application & Technical Interview Process

• Interview Process:

  • Technical Assessment (1-2 hours): A hands-on assessment focusing on your understanding of AWS services, operational parameters, and troubleshooting processes. You may be asked to review service events, analyze metrics, or develop a migration strategy for a hypothetical customer.
  • Behavioral & Cultural Fit Interview (45-60 minutes): An interview focusing on your customer-centric mindset, communication skills, and cultural fit within the AWS team. You may be asked to describe your approach to customer advocacy, problem-solving, and collaboration.
  • Final Interview & Decision (30-45 minutes): A final interview with the hiring manager or a panel of AWS team members to discuss your fit for the role, answer any remaining questions, and make a hiring decision.

• Portfolio Review Tips:

  • Case Study Structure: Prepare case studies or success stories demonstrating your ability to drive customer success with AWS services, focusing on your approach to problem-solving, technical guidance, and operational excellence.
  • Customer-Centric Focus: Highlight your customer-centric mindset and ability to understand and address customer needs in your portfolio and interview preparation.
  • Technical Depth: Showcase your technical expertise in AWS services, operational parameters, and troubleshooting processes through detailed documentation and examples.

• Technical Challenge Preparation:

  • AWS Services & Operational Parameters: Brush up on your knowledge of AWS services, operational parameters, and troubleshooting processes to ensure you can confidently navigate the technical assessment.
  • Customer-Centric Mindset: Prepare for behavioral interviews by reflecting on your approach to customer advocacy, problem-solving, and collaboration in various scenarios.
  • Communication & Articulation: Practice communicating technical concepts clearly and concisely, focusing on your ability to articulate complex ideas to both technical and non-technical stakeholders.

• ATS Keywords: (For resume optimization)

  • Programming Languages: Python, Java, C#, PHP, Ruby, Perl
  • Web Frameworks: N/A (focus on AWS services and cloud architecture)
  • Server Technologies: AWS Services (EC2, RDS, S3, Lambda, etc.)
  • Databases: Amazon RDS, DynamoDB, Redshift, Aurora
  • Tools: AWS Management Console, CloudFormation, AWS CLI, CloudWatch, X-Ray
  • Methodologies: Agile, DevOps, ITIL
  • Soft Skills: Customer-centric mindset, communication, problem-solving, collaboration, adaptability
  • Industry Terms: Cloud migration, cloud architecture, operational excellence, customer success, enterprise support

📌 Application Steps

To apply for this Cloud Operations Architect position:

1. Submit your application through the Amazon Jobs website.
2. Customize your resume and portfolio to highlight your technical expertise, customer-centric mindset, and relevant experience with AWS services and cloud architecture.
3. Prepare for the technical assessment by brushing up on your knowledge of AWS services, operational parameters, and troubleshooting processes.
4. Research Amazon's company culture, values, and customer-centric approach to ensure a strong fit for the role and the organization.
5. Practice communicating technical concepts clearly and concisely, focusing on your ability to articulate complex ideas to both technical and non-technical stakeholders.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.