📍 Job Overview

Job Title: Cloud Operations Architect, Enterprise Support EMEA South
Company: Amazon
Location: Lisbon, Portugal
Job Type: On-site
Category: Cloud Architecture, Technical Account Management
Date Posted: August 1, 2025
Experience Level: 5-10 years
Remote Status: On-site

🚀 Role Summary

Drive customer adoption and use of AWS services, acting as the principal technical advisor and 'voice of the customer'
Collaborate with various AWS teams and partners to ensure customers' AWS environments remain operationally healthy and reduce cost and complexity
Develop trusting relationships with customers, understanding their business needs and technical challenges to provide tailored solutions and strategic guidance
Proactively identify opportunities for customers to gain additional value from AWS and provide detailed reviews of service events, metrics, and pre-launch planning

📝 Enhancement Note: This role requires a strong technical background in multiple AWS services and a customer-focused mindset to succeed in driving customer success and adoption.

💻 Primary Responsibilities

Customer Advocacy: Serve as the primary point of contact for customers, understanding their needs, and representing AWS within their environment
Technical Guidance: Provide strategic technical guidance to help plan and build solutions using best practices, and proactively keep customers' AWS environments operationally healthy
Incident Management: Drive technical discussions regarding incidents, trade-offs, support, and risk management with senior leadership
Collaboration: Work closely with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers to ensure customer success
Value Identification: Proactively find opportunities for customers to gain additional value from AWS and provide detailed reviews of service events, monthly & quarterly metrics, and pre-launch planning

📝 Enhancement Note: This role involves a mix of technical problem-solving, customer relationship management, and strategic planning to drive customer success and adoption of AWS services.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience)

Experience: 5+ years of experience in a similar role, such as Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect, or Service Delivery Manager

Required Skills:

Expertise in two or more technical domains (e.g., System administration, networking, programming, dev ops, security, compute, storage, databases, big data, analytics, etc.)
Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences
Fluency in Portuguese and English

Preferred Skills:

Professional experience with AWS and/or other cloud offerings
Understanding of DevOps practices and tools, including Continuous Integration/Deployment
Familiarity with AWS services, such as EC2, S3, DynamoDB, RDS, Lambda, CloudFront, IoT, and more

📝 Enhancement Note: Candidates with a strong technical background in multiple AWS services and a customer-focused mindset will excel in this role. Experience with DevOps practices and tools is a plus.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate expertise in multiple AWS services through case studies, architecture diagrams, and success stories
Showcase your ability to understand and address customer needs, providing tailored solutions and strategic guidance
Highlight your experience in incident management, trade-off discussions, and risk management with senior leadership

Technical Documentation:

Provide detailed documentation of AWS environments, including architecture diagrams, service event reviews, and monthly/quarterly metrics
Demonstrate your understanding of AWS best practices, performance optimization, and cost management strategies

📝 Enhancement Note: While a traditional web development portfolio may not be required for this role, candidates should be prepared to showcase their technical expertise in AWS services and customer-focused approach through relevant case studies and documentation.

💵 Compensation & Benefits

Salary Range: €70,000 - €100,000 per year (based on market research and regional adjustments for Lisbon, Portugal)

Benefits:

Comprehensive health, dental, and vision insurance
Retirement savings plan with company match
Generous time off, including vacation, sick, and parental leave
Employee discounts on Amazon products and services
Professional development opportunities, including AWS Training and Certification

Working Hours: Full-time, 40 hours per week, with the ability to travel up to 10% of the time as needed

📝 Enhancement Note: Salary range is estimated based on market research for cloud architecture and technical account management roles in Lisbon, Portugal. Benefits are based on Amazon's standard employee benefits package.

🎯 Team & Company Context

Company Culture: Amazon values diversity, innovation, and customer obsession. The company fosters a culture of ownership, frugality, and bias for action.

Industry: E-commerce and cloud computing

Company Size: Large (over 1,000,000 employees worldwide)

Founded: 1994

Team Structure:

The Cloud Operations team consists of experienced cloud architects, technical account managers, and support engineers who work closely with customers to ensure their AWS environments remain operationally healthy
The team collaborates with various AWS teams, including Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers

Development Methodology:

Agile/Scrum methodologies for sprint planning and project management
Code reviews, testing, and quality assurance practices
Deployment strategies, CI/CD pipelines, and server management using AWS services

Company Website: https://www.amazon.com/

📝 Enhancement Note: Amazon's company culture emphasizes innovation, customer obsession, and a bias for action, making it an ideal fit for candidates who thrive in dynamic, customer-focused environments.

📈 Career & Growth Analysis

Cloud Operations Architect Career Level: This role is an intermediate to senior-level position, requiring a strong technical background in multiple AWS services and customer-facing experience. The role involves driving customer success and adoption, providing strategic technical guidance, and collaborating with various AWS teams.

Reporting Structure: The Cloud Operations Architect reports directly to the Cloud Operations Manager and works closely with other AWS teams, including Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.

Technical Impact: The Cloud Operations Architect has a significant impact on customers' AWS environments, helping them achieve operational excellence, reduce costs, and gain additional value from AWS services. Their work directly influences customers' business outcomes and user experience.

Growth Opportunities:

Technical Specialization: Deepen expertise in specific AWS services or domains, such as security, big data, or machine learning
Team Leadership: Develop leadership skills and manage a team of cloud architects or technical account managers
Cross-functional Collaboration: Expand knowledge and skills by working with other AWS teams, such as Solutions Architects, Professional Services Consultants, or Sales Account Managers

📝 Enhancement Note: This role offers significant growth opportunities for candidates looking to advance their technical expertise, develop leadership skills, or expand their knowledge of AWS services and teams.

🌐 Work Environment

Office Type: Modern, collaborative office spaces designed to foster innovation and teamwork

Office Location(s): Lisbon, Portugal

Workspace Context:

Collaborative workspaces with multiple monitors and testing devices available
Access to various AWS tools and services for development, testing, and deployment
Opportunities for cross-functional collaboration with designers, marketers, and other AWS teams

Work Schedule: Full-time, 40 hours per week, with the ability to travel up to 10% of the time as needed

📝 Enhancement Note: Amazon's Lisbon office offers a modern, collaborative work environment that fosters innovation and teamwork. The office is equipped with state-of-the-art technology and provides opportunities for cross-functional collaboration with other AWS teams.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to discuss your experience, technical skills, and customer-facing abilities
Technical Deep Dive: A detailed technical conversation focused on AWS services, architecture, and best practices
Customer Simulation: A role-play exercise simulating customer interactions, where you'll demonstrate your ability to understand customer needs and provide tailored solutions
Final Interview: A conversation with the hiring manager to discuss your fit for the role, team, and company culture

Portfolio Review Tips:

Highlight your expertise in multiple AWS services through case studies, architecture diagrams, and success stories
Demonstrate your ability to understand and address customer needs, providing tailored solutions and strategic guidance
Showcase your experience in incident management, trade-off discussions, and risk management with senior leadership

Technical Challenge Preparation:

Brush up on your knowledge of AWS services, architecture, and best practices
Familiarize yourself with AWS Well-Architected Framework and AWS Certified Solutions Architect - Professional certification materials
Prepare for customer simulation exercises by practicing active listening, asking insightful questions, and providing tailored solutions

ATS Keywords: AWS, Cloud Architecture, Technical Account Management, Customer Success, Incident Management, AWS Services, AWS Well-Architected Framework, AWS Certified Solutions Architect

📝 Enhancement Note: The interview process for this role focuses on assessing candidates' technical expertise in AWS services, architecture, and best practices, as well as their customer-facing abilities and strategic thinking.

🛠 Technology Stack & Web Infrastructure

AWS Services:

Compute: EC2, Lambda, Auto Scaling, Elastic Load Balancing
Storage: S3, EBS, EFS, Glacier
Databases: RDS, DynamoDB, Redshift, Aurora
Big Data: EMR, Athena, QuickSight, Glue
Networking: VPC, Direct Connect, Route 53, CloudFront
Serverless: Lambda, API Gateway, Step Functions, EventBridge
Security: IAM, Cognito, WAF, Shield, GuardDuty
Monitoring & Logging: CloudWatch, X-Ray, CloudTrail, CloudFront Logs

AWS Management Tools:

AWS Management Console
AWS CLI
AWS SDKs (e.g., Boto3 for Python)
AWS CloudFormation
AWS Elastic Beanstalk

📝 Enhancement Note: This role requires a strong understanding of multiple AWS services and their use cases. Familiarity with AWS Well-Architected Framework and AWS Certified Solutions Architect - Professional certification materials is highly recommended.

👥 Team Culture & Values

AWS Values:

Customer Obsessed: We start with the customer and work backward. We strive to understand and exceed customer expectations, using both quantitative and qualitative measures.
Ownership: We take ownership of our work and the outcomes. We deliver results and hold ourselves accountable for our success.
Invent and Simplify: We constantly seek to innovate and simplify. We embrace a bias for action and never settle for the status quo.
Learn and Be Curious: We are curious about new possibilities and act to explore them. We learn from and with each other. We value diversity and inclusion, and we strive to create a culture of belonging.

Collaboration Style:

Cross-functional Collaboration: AWS teams work closely together to ensure customer success. The Cloud Operations team collaborates with Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers to provide comprehensive support to customers.
Code Review Culture: AWS fosters a culture of code review and knowledge sharing to ensure high-quality solutions and continuous learning.
Peer Programming: AWS encourages peer programming and pair reviews to improve code quality and share knowledge among team members.

📝 Enhancement Note: AWS values customer obsession, ownership, inventiveness, and continuous learning. The company fosters a culture of collaboration, code review, and knowledge sharing to ensure high-quality solutions and customer success.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Customer Complexity: Address the unique technical challenges and requirements of each customer, tailoring solutions to their specific needs and environment
AWS Service Evolution: Stay up-to-date with the latest AWS service releases, updates, and best practices to provide customers with the most relevant and effective solutions
Incident Management: Develop and refine incident management processes to ensure customers' AWS environments remain operationally healthy and minimize downtime
Performance Optimization: Continuously monitor and optimize customers' AWS environments to improve performance, reduce costs, and enhance user experience

Learning & Development Opportunities:

AWS Training & Certification: Pursue AWS Certified Solutions Architect - Professional certification and other relevant AWS certifications to deepen your technical expertise
AWS re:Invent: Attend AWS re:Invent, the company's annual global customer and partner conference, to learn about the latest AWS services, best practices, and networking opportunities
AWS Online Training: Utilize AWS online training resources, such as AWS Training and Certification, AWS re:Play, and AWS Training and Events, to stay up-to-date with the latest AWS services and features

📝 Enhancement Note: This role presents numerous technical challenges and growth opportunities for candidates looking to expand their AWS expertise, improve customer outcomes, and drive operational excellence.

💡 Interview Preparation

Technical Questions:

AWS Services: Describe the use case and architecture of a specific AWS service, such as EC2, RDS, or Lambda
AWS Well-Architected Framework: Explain the five pillars of the AWS Well-Architected Framework and how they apply to a specific customer scenario
Incident Management: Walk through a hypothetical incident, explaining how you would diagnose, troubleshoot, and resolve the issue using AWS services and best practices

Company & Culture Questions:

Customer Obsession: Describe a time when you went above and beyond to understand and address a customer's needs
Innovation: Share an example of a time when you identified a creative solution to a technical challenge or business problem
Teamwork: Describe a situation where you collaborated with a diverse team to achieve a common goal or overcome a significant obstacle

Portfolio Presentation Strategy:

AWS Services: Highlight your expertise in multiple AWS services through case studies, architecture diagrams, and success stories
Customer Success: Demonstrate your ability to understand and address customer needs, providing tailored solutions and strategic guidance
Incident Management: Showcase your experience in incident management, trade-off discussions, and risk management with senior leadership

📝 Enhancement Note: The interview process for this role focuses on assessing candidates' technical expertise in AWS services, architecture, and best practices, as well as their customer-facing abilities, strategic thinking, and cultural fit.

📌 Application Steps

To apply for this Cloud Operations Architect position:

Customize Your Portfolio: Tailor your portfolio to showcase your expertise in multiple AWS services, customer success stories, and incident management experiences
Optimize Your Resume: Highlight your relevant experience, technical skills, and customer-facing abilities, using AWS-related keywords naturally throughout your resume
Prepare for Technical Interviews: Brush up on your knowledge of AWS services, architecture, and best practices, and practice customer simulation exercises to demonstrate your customer-facing abilities
Research Amazon and the Role: Familiarize yourself with Amazon's company culture, values, and the specific requirements of the Cloud Operations Architect role to ensure a strong fit and successful interview

⚠️ Important Notice: This enhanced job description includes AI-generated insights and AWS-specific industry standards. All details should be verified directly with the hiring organization before making application decisions.

Cloud Operations Architect, Enterprise Support EMEA South