📍 Job Overview

Job Title: Cloud Operations Architect, Enterprise Support EMEA South
Company: Amazon
Location: Madrid, Community of Madrid, Spain
Job Type: Full-Time
Category: DevOps Engineer
Date Posted: August 1, 2025
Experience Level: 5-10 years
Remote Status: On-site

🚀 Role Summary

Key Responsibilities: Serve as a trusted advisor for enterprise customers, driving their cloud adoption and use of AWS services. Collaborate with various teams to provide technical guidance, solve operational issues, and optimize AWS environments.
Key Skills: Cloud Architecture, Technical Guidance, Customer Relationship Management, Risk Management, Collaboration, Problem Solving, Operational Health, Cost Reduction, Workshops, DevOps, Project Planning, Support Strategy, Technical Acumen, Cloud Migration, AWS Services, Mentorship.

📝 Enhancement Note: This role requires a strong background in cloud operations and a deep understanding of AWS services to effectively support enterprise customers and drive their cloud adoption.

💻 Primary Responsibilities

Technical Guidance: Provide expert advice on architecture, support strategy, project planning, and ongoing operational issues to enterprise customers.
Customer Relationship Management: Build and maintain strong relationships with customers, understanding their business needs and technical challenges.
Risk Management: Assess and manage risks associated with customer cloud environments, ensuring operational health and minimizing disruptions.
Collaboration: Work closely with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers to deliver comprehensive solutions.
Problem Solving: Troubleshoot and resolve complex operational issues across various customer environments.
Workshops & Training: Conduct workshops and brown bag sessions to uplift customer capabilities and foster a culture of learning.
Incident Management: Provide detailed reviews of service disruptions, monthly and quarterly metrics, and pre-launch planning to ensure smooth cloud migrations and launches.
Cost Optimization: Identify opportunities to reduce costs and complexity in customer AWS environments.

📝 Enhancement Note: The primary responsibilities of this role require a balance of technical expertise, strong communication skills, and a customer-centric mindset to effectively support enterprise customers and drive their cloud adoption.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Engineering, or a related field. Relevant certifications, such as AWS Certified Solutions Architect, are a plus.

Experience: 5+ years of experience in a similar role, such as Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect, or a related position.

Required Skills:

Proven experience with operational best practices and troubleshooting for at least three of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.
Strong internal enterprise or external customer-facing experience, with the ability to clearly articulate to small and large technical and business audiences.
Ability to prioritize and manage ambiguity in a fast-paced environment.

Preferred Skills:

Professional experience with cloud offerings (AWS, Azure, Google Cloud, etc.).
Programming or scripting skills (Python, Bash, PowerShell, etc.).
Experience with DevOps practices and tools, including Continuous Integration/Deployment.
Experience as a technical lead.

📝 Enhancement Note: The required and preferred skills for this role emphasize a strong background in cloud operations, technical acumen, and customer-centric mindset to effectively support enterprise customers and drive their cloud adoption.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Cloud Architecture Projects: Demonstrate your expertise in cloud architecture by showcasing projects that highlight your ability to design, implement, and optimize cloud environments.
Customer Success Stories: Highlight your customer-centric approach by presenting case studies that showcase your ability to understand customer needs, provide technical guidance, and drive cloud adoption.
Troubleshooting & Problem-Solving: Include examples of complex operational issues you've resolved, demonstrating your technical prowess and ability to manage ambiguity.

Technical Documentation:

Cloud Architecture Diagrams: Provide detailed diagrams illustrating your cloud architecture designs, including network topology, security measures, and integration with other services.
Incident Management Reports: Include reports detailing your approach to incident management, including root cause analysis, resolution steps, and lessons learned.
Customer Training Materials: Showcase any training materials or workshops you've developed to help customers better understand and utilize AWS services.

📝 Enhancement Note: The portfolio requirements for this role should focus on demonstrating your cloud architecture expertise, customer-centric approach, and ability to troubleshoot and resolve complex operational issues.

💵 Compensation & Benefits

Salary Range: €70,000 - €100,000 per year (Based on market research and regional adjustments for Madrid, Spain)

Benefits:

Comprehensive health, dental, and vision care plans.
Retirement savings plans with company match.
Generous time off, including vacation, sick leave, and parental leave.
Employee discounts on Amazon products and services.
Opportunities for professional development and career growth.

Working Hours: Full-time position with standard working hours (Monday-Friday, 9:00 AM - 6:00 PM CET). Occasional flexibility may be required to accommodate customer needs and time zones.

📝 Enhancement Note: The salary range and benefits for this role are based on market research and regional adjustments for Madrid, Spain. The working hours may require occasional flexibility to accommodate customer needs and time zones.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce and cloud services

Company Size: Large (Over 1,000,000 employees)

Founded: 1994

Team Structure:

The Cloud Operations team consists of experienced cloud architects, engineers, and support specialists who work closely with customers to ensure the operational health and performance of their AWS environments.
The team follows a matrix reporting structure, collaborating with various AWS teams, such as Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.

Development Methodology:

The team follows Agile/Scrum methodologies, with regular sprint planning and stand-up meetings to ensure efficient project execution and collaboration.
They emphasize code reviews, testing, and quality assurance practices to maintain high standards and minimize risks.
Deployment strategies include CI/CD pipelines and automated deployment processes to ensure rapid and reliable delivery of customer solutions.

Company Website: Amazon Web Services

📝 Enhancement Note: The company culture at Amazon emphasizes customer obsession, innovation, and a bias for action. The team structure and development methodology foster collaboration and efficient delivery of customer solutions.

📈 Career & Growth Analysis

Web Technology Career Level: Senior Cloud Operations Architect

Reporting Structure: This role reports directly to the Cloud Operations Manager and works closely with various AWS teams, such as Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.

Technical Impact: As a Cloud Operations Architect, you will have a significant impact on customer cloud environments, driving their adoption and use of AWS services. Your technical expertise and customer-centric approach will help customers optimize their cloud infrastructure, reduce costs, and improve operational efficiency.

Growth Opportunities:

Technical Leadership: With experience and proven success, you may have the opportunity to move into a technical leadership role, managing a team of cloud operations architects and driving the team's technical strategy.
Specialization: Pursue deeper expertise in specific AWS services or emerging technologies, becoming a go-to resource for customers and internal teams.
Customer Success: Focus on building and maintaining strong customer relationships, driving customer satisfaction and retention, and contributing to the overall success of the AWS enterprise support team.

📝 Enhancement Note: The career growth opportunities for this role depend on the individual's technical expertise, customer-centric approach, and ability to drive customer success. With experience and success, individuals may have the opportunity to move into technical leadership roles or specialize in specific AWS services or emerging technologies.

🌐 Work Environment

Office Type: Modern, collaborative workspace with state-of-the-art technology and amenities.

Office Location(s): Madrid, Spain

Workspace Context:

Collaborative Environment: The workspace encourages collaboration and knowledge-sharing, with open-plan offices, meeting rooms, and breakout spaces designed to facilitate teamwork and innovation.
Technology & Tools: Employees have access to the latest hardware, software, and AWS services to ensure they can perform their jobs effectively.
Cross-Functional Interaction: The workspace is designed to encourage interaction with other AWS teams, such as Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.

Work Schedule: Standard working hours (Monday-Friday, 9:00 AM - 6:00 PM CET) with occasional flexibility required to accommodate customer needs and time zones.

📝 Enhancement Note: The work environment at Amazon is designed to be collaborative, innovative, and customer-centric. The workspace is equipped with state-of-the-art technology and amenities to ensure employees can perform their jobs effectively.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to discuss your background, experience, and motivation for the role.
Technical Deep Dive: A comprehensive technical interview focused on your cloud architecture expertise, AWS services knowledge, and problem-solving skills. Be prepared to discuss your approach to cloud migrations, operational best practices, and incident management.
Customer-Focused Scenario: A role-play scenario where you'll demonstrate your ability to understand customer needs, provide technical guidance, and drive cloud adoption.
Final Interview: A meeting with the hiring manager and other team members to assess your cultural fit, communication skills, and overall suitability for the role.

Portfolio Review Tips:

Cloud Architecture Projects: Highlight your cloud architecture expertise by showcasing projects that demonstrate your ability to design, implement, and optimize cloud environments.
Customer Success Stories: Share case studies that illustrate your customer-centric approach and ability to drive cloud adoption and customer satisfaction.
Incident Management Reports: Include reports detailing your approach to incident management, including root cause analysis, resolution steps, and lessons learned.

Technical Challenge Preparation:

AWS Services Knowledge: Brush up on your knowledge of AWS services, including compute, storage, networking, databases, and management tools.
Cloud Architecture Best Practices: Review cloud architecture best practices, focusing on operational health, cost optimization, and security.
Problem-Solving Skills: Practice problem-solving techniques and be prepared to discuss your approach to troubleshooting complex operational issues.

ATS Keywords: AWS, Cloud Architecture, Technical Account Management, Customer Relationship Management, Risk Management, Collaboration, Problem Solving, Operational Health, Cost Optimization, Workshops, DevOps, Project Planning, Support Strategy, Technical Acumen, Cloud Migration, AWS Services, Mentorship, Incident Management, Customer Success.

📝 Enhancement Note: The interview process for this role is designed to assess your technical expertise, customer-centric approach, and ability to drive cloud adoption. The technical challenge preparation focuses on AWS services knowledge, cloud architecture best practices, and problem-solving skills.

🛠 Technology Stack & Web Infrastructure

Cloud Platform: AWS (Amazon Web Services)

Infrastructure as Code (IaC) Tools:

Terraform: Experience with Terraform is preferred, as it is widely used for creating, provisioning, and managing AWS infrastructure.
CloudFormation: Familiarity with AWS CloudFormation is essential, as it is used to define and provision AWS resources.

Monitoring & Logging Tools:

CloudWatch: Experience with Amazon CloudWatch is required, as it is the primary monitoring and logging service used by AWS.
Prometheus & Grafana: Familiarity with Prometheus and Grafana is a plus, as they are commonly used for monitoring and visualizing AWS environments.

CI/CD Pipelines:

Jenkins: Experience with Jenkins is preferred, as it is widely used for automating the software delivery process.
AWS CodePipeline: Familiarity with AWS CodePipeline is essential, as it is used to automate the release process of applications.

Version Control Systems:

Git: Proficiency in Git is required, as it is the primary version control system used by AWS.
GitHub: Familiarity with GitHub is a plus, as it is commonly used for collaboration and code review.

📝 Enhancement Note: The technology stack for this role is centered around AWS, with a focus on infrastructure as code (IaC) tools, monitoring and logging tools, CI/CD pipelines, and version control systems. Proficiency in these tools is essential for effectively supporting enterprise customers and driving their cloud adoption.

👥 Team Culture & Values

AWS Values:

Customer Obsessed: AWS is dedicated to understanding and exceeding customer expectations, always putting customers first.
Invent & Simplify: AWS encourages innovation and simplification, continuously seeking new ways to improve customer experiences and drive business growth.
Learn & Be Curious: AWS values continuous learning and curiosity, fostering a culture of knowledge-sharing and growth.
Hire & Develop the Best: AWS is committed to hiring and developing the best talent, providing opportunities for professional growth and development.
Think Big: AWS encourages big thinking and bold action, challenging the status quo and pushing the boundaries of what's possible.
Bias for Action: AWS values a bias for action, empowering employees to take ownership and drive results.
Frugal: AWS is committed to being frugal, minimizing waste and maximizing efficiency in all aspects of the business.

Collaboration Style:

Cross-Functional Integration: The team works closely with various AWS teams, such as Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers, to deliver comprehensive customer solutions.
Code Review Culture: The team emphasizes code reviews and peer programming to maintain high standards and minimize risks.
Knowledge Sharing: The team fosters a culture of knowledge-sharing, with regular workshops, brown bag sessions, and mentoring opportunities.

📝 Enhancement Note: The AWS values and collaboration style emphasize customer obsession, innovation, and continuous learning. The team culture fosters collaboration, knowledge-sharing, and professional growth.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Cloud Migration Complexities: Navigate the complexities of migrating large, enterprise environments to the cloud, ensuring minimal downtime and data loss.
Operational Optimization: Continuously optimize AWS environments to improve performance, reduce costs, and minimize risks.
Incident Management: Develop and implement incident management strategies to minimize the impact of service disruptions and ensure rapid recovery.
Emerging Technologies: Stay up-to-date with the latest AWS services and emerging technologies, and integrate them into customer environments as appropriate.

Learning & Development Opportunities:

AWS Certification: Pursue AWS certifications, such as AWS Certified Solutions Architect, AWS Certified DevOps Engineer, or AWS Certified Advanced Networking Specialty, to deepen your expertise and advance your career.
Conferences & Events: Attend industry conferences, webinars, and workshops to stay current on the latest trends and best practices in cloud architecture and operations.
Mentorship & Leadership Development: Seek mentorship opportunities and participate in leadership development programs to enhance your technical and soft skills.

📝 Enhancement Note: The technical challenges and learning opportunities for this role require a strong background in cloud operations, technical acumen, and a customer-centric mindset to effectively support enterprise customers and drive their cloud adoption.

💡 Interview Preparation

Technical Questions:

Cloud Architecture: Describe your approach to cloud architecture design, focusing on operational health, cost optimization, and security.
Incident Management: Walk through your process for incident management, including detection, diagnosis, resolution, and post-mortem.
Customer Success: Discuss your approach to understanding customer needs, providing technical guidance, and driving cloud adoption.
AWS Services: Demonstrate your knowledge of AWS services, including compute, storage, networking, databases, and management tools.

Company & Culture Questions:

AWS Values: Explain how you embody AWS values, such as customer obsession, innovation, and continuous learning, in your daily work.
Team Collaboration: Describe your experience working in a collaborative, cross-functional team environment, and how you've contributed to the success of the team.
Customer Focus: Share an example of a time when you went above and beyond to understand a customer's needs and provide exceptional service.

Portfolio Presentation Strategy:

Cloud Architecture Projects: Highlight your cloud architecture expertise by showcasing projects that demonstrate your ability to design, implement, and optimize cloud environments.
Customer Success Stories: Share case studies that illustrate your customer-centric approach and ability to drive cloud adoption and customer satisfaction.
Incident Management Reports: Include reports detailing your approach to incident management, including root cause analysis, resolution steps, and lessons learned.

📝 Enhancement Note: The interview preparation for this role focuses on assessing your technical expertise, customer-centric approach, and ability to drive cloud adoption. The technical questions focus on cloud architecture, incident management, customer success, and AWS services knowledge.

📌 Application Steps

To apply for this Cloud Operations Architect position:

Update Your Resume: Tailor your resume to highlight your cloud architecture expertise, AWS services knowledge, and customer-centric approach. Include relevant keywords, such as AWS, Cloud Architecture, Technical Account Management, Customer Relationship Management, Risk Management, Collaboration, Problem Solving, Operational Health, Cost Optimization, Workshops, DevOps, Project Planning, Support Strategy, Technical Acumen, Cloud Migration, AWS Services, Mentorship, Incident Management, and Customer Success.
Prepare Your Portfolio: Curate your portfolio to showcase your cloud architecture projects, customer success stories, and incident management reports. Ensure your portfolio is up-to-date, responsive, and optimized for various devices and screen sizes.
Research Amazon: Familiarize yourself with Amazon's mission, values, and culture. Understand the company's approach to cloud services and enterprise support. Prepare thoughtful questions to ask during the interview process.
Practice Technical Interview Questions: Review the technical interview questions and practice your responses. Seek feedback from colleagues or mentors to refine your answers and improve your communication skills.
Prepare for the Customer-Focused Scenario: Rehearse your approach to understanding customer needs, providing technical guidance, and driving cloud adoption. Practice your communication skills and be prepared to think on your feet during the role-play scenario.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Cloud Operations Architect, Enterprise Support EMEA South