📍 Job Overview

Job Title: Cloud Operations Analyst (Maternity Cover)
Company: Mitel
Location: Sofia, Bulgaria
Job Type: Full-Time (Hybrid)
Category: DevOps, IT Operations
Date Posted: June 25, 2025
Experience Level: 2-5 years
Remote Status: On-site/Hybrid

🚀 Role Summary

Manage and optimize cloud partnerships with RingCentral and Nice InContact.
Oversee end-to-end opportunity to cash process, ensuring accurate setup and execution of cloud deals.
Collaborate with internal teams and external parties to maintain and grow strategic cloud relationships.
Monitor and control order-related costs, liabilities, and accruals.
Allocate revenue and costs correctly, and ensure contractual obligations are followed up and documented.

📝 Enhancement Note: This role requires a strong understanding of cloud services, contract management, and finance to drive successful partnerships and optimize operational processes.

💻 Primary Responsibilities

Cloud Partnership Management: Develop and maintain strategic cloud partnerships, ensuring optimal performance and growth.
Deal Setup & Execution: Work with internal peers and external parties to set up and execute cloud deals accurately.
Contract Management: Validate contractual and pricing information, and maintain accurate records in central file storage and contract registers.
Cost Control & Allocation: Monitor and control order/contract-related costs, liabilities, and accruals. Allocate revenue and costs correctly.
Process Improvement: Continuously improve operational processes to enhance efficiency and effectiveness.

📝 Enhancement Note: This role requires strong organizational skills, attention to detail, and the ability to manage multiple projects and stakeholders effectively.

🎓 Skills & Qualifications

Education: Bachelor's or advanced degree in Business Administration, Finance, Supply Chain, or Language (English/German).

Experience: 2-4 years of relevant experience in cloud operations, contract management, or a similar role.

Required Skills:

Fluent English (C1) with strong communication skills.
Advanced MS Office skills.
Proficient in SAP or similar ERP systems.
Understanding of workflow and related systems and tools.
Strong contractual and finance language understanding within customer contracts and amendments.
Excellent organizational and project management skills.
Ability to work independently and in a team environment.

Preferred Skills:

Knowledge of German or other languages.
Experience with cloud services (RingCentral, Nice InContact) and cloud partnership management.
Familiarity with revenue management, cost control, and accrual management processes.

📝 Enhancement Note: Candidates with experience in cloud operations, contract management, or a related field will have a significant advantage in this role.

📊 Web Portfolio & Project Requirements

Cloud Partnership Case Studies: Prepare case studies demonstrating successful cloud partnership management, highlighting growth, optimization, and problem-solving strategies.
Contract Management Documentation: Showcase well-documented contract management processes, including validation, setup, and monitoring examples.
Cost Control & Allocation Projects: Present projects showcasing effective cost control, liability management, and accurate revenue allocation strategies.
Process Improvement Initiatives: Highlight initiatives that improved operational processes, enhanced efficiency, and drove positive business outcomes.

📝 Enhancement Note: As this role is focused on cloud operations and partnership management, portfolio examples should emphasize strategic thinking, process improvement, and stakeholder management skills.

💵 Compensation & Benefits

Salary Range: The estimated salary range for this role in Sofia, Bulgaria is between 35,000 BGN (17,500 EUR) and 45,000 BGN (22,500 EUR) annually, based on market research and industry standards for similar roles in the region.

Benefits:

Professional growth in a global company.
Individual career path.
Knowledge sharing programs and trainings.
Mentor support.
Flexible working hours.
Home office.
26 paid vacation days.
5 wellness Fridays vacation.
Medical care, including dental care, glasses, etc.
Referral bonus.
Food vouchers.
Multisport card.
Store discounts.
Team buildings and company events.
Lounge and game areas.
Metro station next to the office.

📝 Enhancement Note: The provided salary range is an estimate based on market research and may vary depending on the candidate's experience, skills, and the company's internal salary structure.

🎯 Team & Company Context

🏢 Company Culture

Industry: Mitel operates in the technology sector, focusing on unified communications and collaboration (UCC) solutions. This role will work closely with cross-functional teams, including sales, marketing, and product development, to drive cloud partnership success.

Company Size: Mitel is a mid-sized company with a global presence, employing around 2,500 people worldwide. This provides a dynamic and collaborative work environment with ample opportunities for growth and development.

Founded: Mitel was founded in 1972 and has since grown to become a leading provider of UCC solutions, serving customers in over 100 countries.

Team Structure:

The cloud operations team consists of analysts, managers, and directors responsible for managing cloud partnerships, ensuring accurate deal setup, and optimizing operational processes.
The team works closely with sales, marketing, product development, and finance teams to drive cloud partnership success.
The reporting structure for this role is not explicitly stated but can be inferred to report to the Cloud Operations Manager or Director.

Development Methodology: Mitel follows Agile methodologies, focusing on iterative development, continuous improvement, and customer collaboration. The cloud operations team works closely with other departments to ensure alignment with business objectives and customer needs.

Company Website: Mitel

📝 Enhancement Note: Mitel's company culture emphasizes collaboration, innovation, and customer focus. The cloud operations team plays a critical role in driving strategic partnerships and optimizing operational processes to support the company's growth and success.

📈 Career & Growth Analysis

Cloud Operations Analyst Role: This role is responsible for managing cloud partnerships, ensuring accurate deal setup, and optimizing operational processes. The primary focus is on driving strategic partnerships, enhancing customer satisfaction, and improving operational efficiency.

Reporting Structure: The Cloud Operations Analyst role reports to the Cloud Operations Manager or Director, depending on the organizational structure. The role may also collaborate with cross-functional teams, including sales, marketing, product development, and finance.

Technical Impact: The Cloud Operations Analyst role has a significant impact on cloud partnerships, customer satisfaction, and operational efficiency. By managing cloud deals accurately and optimizing operational processes, the analyst contributes to Mitel's overall success and growth.

Growth Opportunities:

Cloud Partnership Manager: With experience and proven success in cloud operations, analysts may progress to cloud partnership manager roles, focusing on strategic partnership development and management.
Cloud Operations Manager/Director: Demonstrating strong leadership, strategic thinking, and operational excellence may lead to management or director-level roles within the cloud operations team.
Cross-functional Roles: Gaining experience in cloud operations may open opportunities in other departments, such as sales, marketing, or product development, focusing on cloud partnerships and UCC solutions.

📝 Enhancement Note: Mitel offers diverse career growth opportunities, with potential paths in cloud operations, management, or cross-functional roles focusing on cloud partnerships and UCC solutions.

🌐 Work Environment

Office Type: Mitel's Sofia office is a modern, collaborative workspace designed to foster innovation and teamwork. The office features open-plan workspaces, meeting rooms, and breakout areas, promoting communication and interaction among team members.

Office Location(s): Mitel's Sofia office is located in the heart of the city, with easy access to public transportation, including the metro station next to the office.

Workspace Context:

Collaborative Workspace: The office layout encourages collaboration and communication, with open-plan workspaces and breakout areas designed for team meetings and informal discussions.
Technological Infrastructure: Mitel provides employees with the necessary tools and technologies to perform their jobs effectively, including modern hardware, software, and cloud-based solutions.
Work-Life Balance: Mitel offers flexible working hours and home office options, allowing employees to maintain a healthy work-life balance.

Work Schedule: The standard work schedule is Monday to Friday, 8:30 AM to 5:30 PM, with a 1-hour lunch break. However, Mitel offers flexible working hours and home office options to accommodate individual needs and promote work-life balance.

📝 Enhancement Note: Mitel's Sofia office provides a modern, collaborative workspace that fosters innovation, teamwork, and work-life balance. The office is centrally located, with easy access to public transportation, and offers flexible working arrangements to accommodate individual needs.

📄 Application & Technical Interview Process

Interview Process:

Application Review: Mitel will review your application, focusing on your relevant experience, skills, and portfolio.
Phone/Video Screen: A brief phone or video call to discuss your application, experience, and motivation for the role.
On-site Interview: A face-to-face interview at Mitel's Sofia office, focusing on your technical skills, problem-solving abilities, and cultural fit. This may include a case study or scenario-based exercise.
Final Decision: Mitel will make a final decision based on the interview process and notify successful candidates.

Portfolio Review Tips:

Cloud Partnership Case Studies: Highlight successful cloud partnership management examples, demonstrating growth, optimization, and problem-solving strategies.
Contract Management Documentation: Showcase well-documented contract management processes, including validation, setup, and monitoring examples.
Cost Control & Allocation Projects: Present projects demonstrating effective cost control, liability management, and accurate revenue allocation strategies.
Process Improvement Initiatives: Highlight initiatives that improved operational processes, enhanced efficiency, and drove positive business outcomes.

Technical Challenge Preparation:

Cloud Services Knowledge: Brush up on your knowledge of cloud services, focusing on RingCentral and Nice InContact, as well as cloud partnership management best practices.
Contract Management: Review contractual and finance language within customer contracts and amendments, ensuring a strong understanding of relevant terms and conditions.
Process Improvement: Familiarize yourself with process improvement methodologies, such as Lean Six Sigma or Plan-Do-Check-Act (PDCA), to demonstrate your ability to optimize operational processes.

ATS Keywords: [Cloud Operations, Cloud Partnerships, Contract Management, Cost Control, Revenue Allocation, Process Improvement, Cloud Services, RingCentral, Nice InContact, Agile Methodologies, Operational Efficiency, Stakeholder Management, Cross-functional Teams]

📝 Enhancement Note: Mitel's interview process focuses on assessing candidates' technical skills, problem-solving abilities, and cultural fit. By preparing thoroughly and showcasing relevant experience and portfolio examples, candidates can increase their chances of success in the interview process.

🛠 Technology Stack & Web Infrastructure

Cloud Services:

RingCentral: A leading provider of cloud-based unified communications and collaboration solutions.
Nice InContact: A global provider of cloud-based contact center software and services.

ERP Systems:

SAP: Mitel uses SAP as its primary ERP system for managing business processes, including finance, procurement, and sales.

Workflow and Related Systems and Tools:

Mitel's internal tools and systems for managing cloud partnerships, contract management, and operational processes.
Collaboration tools, such as Microsoft Teams or Slack, for internal communication and teamwork.

📝 Enhancement Note: The technology stack for this role focuses on cloud services, ERP systems, and workflow tools relevant to cloud partnership management, contract management, and operational process optimization.

👥 Team Culture & Values

Mitel's Core Values:

Customer Focus: Mitel prioritizes customer satisfaction and success, ensuring that all efforts align with customer needs and expectations.
Innovation: Mitel fosters a culture of innovation, encouraging employees to think creatively and challenge the status quo.
Collaboration: Mitel values teamwork and cross-functional collaboration, promoting open communication and knowledge sharing.
Integrity: Mitel upholds the highest ethical standards, ensuring transparency, honesty, and accountability in all business activities.

Collaboration Style:

Cross-functional Integration: Mitel encourages collaboration between departments, including sales, marketing, product development, and finance, to drive cloud partnership success.
Agile Methodologies: Mitel follows Agile methodologies, focusing on iterative development, continuous improvement, and customer collaboration.
Knowledge Sharing: Mitel promotes a culture of knowledge sharing, with regular training, workshops, and mentoring opportunities.

📝 Enhancement Note: Mitel's company culture emphasizes customer focus, innovation, collaboration, and integrity. The cloud operations team plays a critical role in driving strategic partnerships, enhancing customer satisfaction, and optimizing operational efficiency.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Cloud Partnership Management: Navigating the complexities of cloud partnerships, including contract negotiations, pricing structures, and service level agreements (SLAs).
Contract Management: Ensuring accurate and up-to-date contract records, including amendments, addendums, and contractual obligations.
Cost Control & Allocation: Managing order/contract-related costs, liabilities, and accruals, while ensuring accurate revenue and cost allocation.
Process Improvement: Identifying and addressing inefficiencies in operational processes, and driving continuous improvement initiatives.

Learning & Development Opportunities:

Cloud Services Training: Enhance your knowledge of cloud services, focusing on RingCentral and Nice InContact, through online courses, webinars, or certifications.
Contract Management Training: Develop your contract management skills through online courses, workshops, or industry-specific certifications.
Process Improvement Training: Familiarize yourself with process improvement methodologies, such as Lean Six Sigma or Plan-Do-Check-Act (PDCA), through online courses or workshops.
Mitel-Specific Training: Participate in Mitel's knowledge sharing programs, trainings, and mentoring opportunities to develop your skills and advance your career within the company.

📝 Enhancement Note: Mitel offers diverse learning and development opportunities, focusing on cloud services, contract management, process improvement, and company-specific training. By taking advantage of these opportunities, candidates can enhance their skills, advance their careers, and contribute to Mitel's success.

💡 Interview Preparation

Technical Questions:

Cloud Services: Demonstrate your understanding of cloud services, including RingCentral and Nice InContact, and their relevance to Mitel's business.
Contract Management: Showcase your knowledge of contractual and finance language within customer contracts and amendments, and explain how you would manage contract-related tasks and obligations.
Process Improvement: Explain your approach to identifying and addressing inefficiencies in operational processes, and provide examples of successful process improvement initiatives you have led or contributed to.

Company & Culture Questions:

Mitel's Business: Demonstrate your understanding of Mitel's business, products, and services, and explain how cloud partnerships contribute to the company's success.
Agile Methodologies: Explain your experience with Agile methodologies, and provide examples of how you have applied them in previous roles.
Customer Focus: Describe your approach to customer satisfaction and success, and provide examples of how you have gone above and beyond to meet customer needs and expectations.

Portfolio Presentation Strategy:

Cloud Partnership Case Studies: Present case studies demonstrating successful cloud partnership management, highlighting growth, optimization, and problem-solving strategies.
Contract Management Documentation: Showcase well-documented contract management processes, including validation, setup, and monitoring examples.
Cost Control & Allocation Projects: Present projects demonstrating effective cost control, liability management, and accurate revenue allocation strategies.
Process Improvement Initiatives: Highlight initiatives that improved operational processes, enhanced efficiency, and drove positive business outcomes.

📝 Enhancement Note: Mitel's interview process focuses on assessing candidates' technical skills, problem-solving abilities, and cultural fit. By preparing thoroughly and showcasing relevant experience and portfolio examples, candidates can increase their chances of success in the interview process.

📌 Application Steps

To apply for this Cloud Operations Analyst (Maternity Cover) position at Mitel:

Customize Your Application: Tailor your application to highlight your relevant experience, skills, and portfolio examples, focusing on cloud partnership management, contract management, and process improvement.
Optimize Your Resume: Emphasize your experience with cloud services, contract management, and process improvement, and include relevant keywords to enhance search visibility.
Prepare Your Portfolio: Curate your portfolio to showcase successful cloud partnership management examples, well-documented contract management processes, and effective cost control and allocation projects.
Research Mitel: Familiarize yourself with Mitel's business, products, services, and company culture to demonstrate your understanding and enthusiasm for the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with Mitel before making application decisions.

Cloud Operations Analyst (Maternity Cover)