Cloud Infrastructure Operations Manager at Global Payments Inc.

📍 Job Overview

Job Title: Cloud Infrastructure Operations Manager
Company: Global Payments Inc.
Location: Dublin, Ireland
Job Type: Hybrid (On-site & Remote)
Category: Infrastructure & Operations Management
Date Posted: June 20, 2025
Experience Level: 5-10 years

🚀 Role Summary

Lead and manage teams across Infrastructure, Database, and Networks disciplines to ensure timely delivery and operational excellence of cloud services.
Oversee day-to-day operations, capacity planning, cost optimization, and performance tuning of cloud resources.
Collaborate with platform engineering teams to enhance handover processes and ensure smooth transition to operations team members.
Manage incident response, vulnerability & patch management, and disaster recovery plans for mission-critical services.

📝 Enhancement Note: This role requires a strong background in cloud infrastructure management, team leadership, and operational excellence to ensure high availability, scalability, and security of critical services in a hybrid cloud environment.

💻 Primary Responsibilities

Leadership: Lead and manage teams across Infrastructure, Database, and Networks disciplines. Coordinate key operational and project workloads, ensuring timely completion with a bias towards lean approaches and continuous improvement.
Infrastructure & Operations Management: Oversee key operational processes such as vulnerability & patch management, capacity planning, cost optimization, and performance tuning of cloud resources. Build strong relationships with platform engineering teams and lead incident response and root cause analysis for infrastructure-related issues. Manage the migration of platforms to the managed cloud environment and develop/maintain disaster recovery plans.
Collaboration & Communication: Work closely with solution owners to ensure smooth transitions and collaborate with cross-functional teams to enhance operational efficiency and effectiveness.

📝 Enhancement Note: This role requires a proactive approach to problem-solving, strong communication skills, and the ability to work effectively with diverse teams to drive innovation and efficiency in cloud infrastructure operations.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Engineering, or a related field.

Experience: At least 5+ years of experience in a managerial role, with a proven track record in leading infrastructure teams that support mission-critical services.

Required Skills:

Proven leadership, organizational, and communication skills
Experience in cloud or hybrid cloud environments
Experience with working in a PCI compliant environment
Strong background in infrastructure management, incident response, and disaster recovery planning
Excellent problem-solving and decision-making skills
Ability to work effectively in a dynamic, fast-paced environment

Preferred Skills:

Experience with cloud service providers (e.g., AWS, Azure, Google Cloud)
Familiarity with infrastructure as code (IaC) tools (e.g., Terraform, CloudFormation)
Knowledge of containerization and orchestration tools (e.g., Docker, Kubernetes)
Experience with monitoring and logging tools (e.g., Prometheus, ELK Stack)

📝 Enhancement Note: Candidates with experience in leading teams through cloud migrations, implementing continuous integration/continuous deployment (CI/CD) pipelines, and driving operational excellence through automation and process improvement will be highly sought after for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials: Not applicable for this role.
Technical Documentation: Prepare a document outlining your experience with cloud infrastructure management, team leadership, incident response, and disaster recovery planning. Highlight specific examples of how you've driven operational excellence and improved service availability in previous roles.

💵 Compensation & Benefits

Salary Range: €80,000 - €120,000 per annum (Based on market research for senior cloud infrastructure management roles in Dublin, Ireland)

Benefits:

Competitive benefits package
Hybrid work arrangement (On-site & Remote)
Opportunities for professional development and career growth within a global organization

Working Hours: Full-time (40 hours/week) with flexible working hours and remote work options.

📝 Enhancement Note: Salary range is based on regional market research for senior cloud infrastructure management roles in Dublin, Ireland. Benefits may vary and should be confirmed with the hiring organization.

🎯 Team & Company Context

🏢 Company Culture

Industry: Global Payments Inc. operates in the financial services industry, focusing on payment processing and technology solutions for businesses and financial institutions worldwide.

Company Size: Global Payments Inc. is a large, global organization with over 24,000 employees across 50 countries. This role will be part of a large, cross-functional team responsible for maintaining and enhancing the company's cloud infrastructure.

Founded: 1967 (as National Data Corporation), Global Payments Inc. has a long history of innovation and growth in the payment processing industry.

Team Structure:

The cloud infrastructure operations team consists of specialists in infrastructure, database, and networks management.
The team works closely with platform engineering teams to ensure smooth transitions and optimal performance of cloud services.
The team is part of a larger IT organization, collaborating with various departments, including security, compliance, and business units.

Development Methodology:

Agile methodologies are employed to manage project workloads and ensure timely delivery of services.
Continuous integration and continuous deployment (CI/CD) pipelines are used to automate deployment processes and ensure high availability of cloud services.
Regular incident response and post-mortem processes are in place to improve service availability and reduce mean time to resolution (MTTR).

Company Website: Global Payments Inc.

📝 Enhancement Note: Global Payments Inc. is a large, global organization with a diverse range of products and services. This role will play a critical part in maintaining and enhancing the company's cloud infrastructure, supporting various platforms and services across the organization.

📈 Career & Growth Analysis

Cloud Infrastructure Operations Manager: This role is responsible for leading and managing the delivery, optimization, and operational excellence of cloud infrastructure supporting various platforms within the Global Payments ecosystem. The ideal candidate will have a proven track record in leading infrastructure teams that support mission-critical services.

Reporting Structure: This role reports directly to the Senior Director of Cloud Infrastructure & Operations and is responsible for leading teams across Infrastructure, Database, and Networks management.

Technical Impact: This role has a significant impact on the availability, scalability, and security of critical services within the Global Payments ecosystem. Successful candidates will be able to drive operational excellence, improve service availability, and ensure compliance with industry standards and regulations.

Growth Opportunities:

Technical Leadership: As a senior member of the cloud infrastructure operations team, there are opportunities to grow into technical leadership roles, driving innovation and best practices across the organization.
Cross-functional Collaboration: Working closely with platform engineering teams, security, compliance, and business units provides opportunities to gain exposure to various aspects of the business and drive strategic initiatives.
Global Mobility: As a global organization, there may be opportunities for international assignments or relocation to other offices, providing exposure to different markets and cultures.

📝 Enhancement Note: This role offers significant growth potential for experienced cloud infrastructure management professionals looking to advance their careers in a global organization. Successful candidates will have the opportunity to drive operational excellence, improve service availability, and collaborate with cross-functional teams to deliver strategic initiatives.

🌐 Work Environment

Office Type: Hybrid work environment with on-site and remote work options.

Office Location(s): Dublin, Ireland (with potential for remote work)

Workspace Context:

On-site Workspace: Modern, collaborative workspaces with access to multiple monitors, testing devices, and development tools.
Remote Workspace: Remote work options with access to virtual collaboration tools and resources.
Cross-functional Collaboration: Opportunities to collaborate with designers, marketers, and other business units to ensure optimal performance and user experience of cloud services.

Work Schedule: Full-time (40 hours/week) with flexible working hours and remote work options. Some on-call responsibilities may be required to ensure 24/7 service availability.

📝 Enhancement Note: This role offers a flexible work environment with on-site and remote work options, allowing for a healthy work-life balance while maintaining high service availability and operational excellence.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief conversation to assess communication skills, cultural fit, and initial qualifications for the role.
Technical Deep Dive: A detailed discussion of your experience with cloud infrastructure management, team leadership, incident response, and disaster recovery planning. Be prepared to discuss specific examples and case studies from your previous roles.
Behavioral & Situational Questions: Assess your problem-solving skills, decision-making abilities, and cultural fit within the organization.
Final Interview: A meeting with the hiring manager and other key stakeholders to discuss your fit for the role and the team.

Portfolio Review Tips:

Not applicable for this role.

Technical Challenge Preparation:

Brush up on your knowledge of cloud infrastructure management, incident response, and disaster recovery planning.
Prepare specific examples and case studies from your previous roles, highlighting your ability to drive operational excellence and improve service availability.
Familiarize yourself with the latest trends and best practices in cloud infrastructure management, focusing on hybrid cloud environments and mission-critical services.

ATS Keywords: (Organized by category)

Cloud Platforms: AWS, Azure, Google Cloud, Hybrid Cloud
Infrastructure Management: Terraform, CloudFormation, Ansible, Puppet, Chef
Containerization & Orchestration: Docker, Kubernetes, Amazon EKS, Azure AKS, Google GKE
Monitoring & Logging: Prometheus, Grafana, ELK Stack, Datadog, New Relic
Incident Response & Disaster Recovery: PagerDuty, VictorOps, OpsGenie, Zabbix, Nagios
Team Leadership & Collaboration: JIRA, Confluence, Slack, Microsoft Teams, GitHub
Security & Compliance: PCI DSS, ISO 27001, NIST, CIS, Center for Internet Security (CIS) Benchmarks

📝 Enhancement Note: The interview process for this role will focus on assessing your technical expertise in cloud infrastructure management, team leadership, incident response, and disaster recovery planning. Be prepared to discuss specific examples and case studies from your previous roles, highlighting your ability to drive operational excellence and improve service availability.

🛠 Technology Stack & Web Infrastructure

Cloud Platforms:

AWS, Azure, Google Cloud, Hybrid Cloud

Infrastructure Management Tools:

Terraform, CloudFormation, Ansible, Puppet, Chef

Containerization & Orchestration Tools:

Docker, Kubernetes, Amazon EKS, Azure AKS, Google GKE

Monitoring & Logging Tools:

Prometheus, Grafana, ELK Stack, Datadog, New Relic

Incident Response & Disaster Recovery Tools:

PagerDuty, VictorOps, OpsGenie, Zabbix, Nagios

Team Collaboration & Project Management Tools:

JIRA, Confluence, Slack, Microsoft Teams, GitHub

Security & Compliance Frameworks:

PCI DSS, ISO 27001, NIST, CIS, Center for Internet Security (CIS) Benchmarks

📝 Enhancement Note: This role requires a strong background in cloud infrastructure management, with experience in one or more cloud service providers (e.g., AWS, Azure, Google Cloud) and familiarity with infrastructure as code (IaC) tools (e.g., Terraform, CloudFormation). Experience with containerization and orchestration tools (e.g., Docker, Kubernetes) and monitoring and logging tools (e.g., Prometheus, ELK Stack) is also preferred.

👥 Team Culture & Values

Cloud Infrastructure Operations Values:

Customer Focus: Ensuring high availability, scalability, and security of critical services to support various platforms within the Global Payments ecosystem.
Collaboration: Working closely with platform engineering teams, security, compliance, and business units to deliver optimal performance and user experience of cloud services.
Continuous Improvement: Proactively identifying and implementing improvements in how we work to drive operational excellence and enhance service availability.
Accountability: Taking ownership of tasks and responsibilities, ensuring timely delivery and high-quality results.

Collaboration Style:

Cross-functional Integration: Working closely with designers, marketers, and other business units to ensure optimal performance and user experience of cloud services.
Code Review Culture: Collaborating with team members to review and improve code quality, performance, and security.
Peer Programming & Knowledge Sharing: Encouraging team members to work together, share knowledge, and learn from one another to drive continuous improvement and operational excellence.

📝 Enhancement Note: The cloud infrastructure operations team at Global Payments Inc. values collaboration, continuous improvement, and accountability. Successful candidates will be able to work effectively in a dynamic, fast-paced environment, driving operational excellence and enhancing service availability through strong communication, teamwork, and a proactive approach to problem-solving.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Hybrid Cloud Management: Managing and optimizing hybrid cloud environments, balancing on-premises and cloud resources to ensure high availability, scalability, and security.
Mission-Critical Services: Ensuring the availability and performance of critical services within the Global Payments ecosystem, supporting various platforms and business units.
Incident Response & Disaster Recovery: Developing and maintaining incident response and disaster recovery plans, ensuring minimal downtime and data loss in the event of a major incident or disaster.
Cost Optimization: Identifying and implementing cost optimization strategies to reduce cloud spend and improve operational efficiency without compromising service availability or quality.

Learning & Development Opportunities:

Cloud Platform Certifications: Pursuing certifications from cloud service providers (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, Google Cloud Certified - Professional Cloud Architect) to enhance your technical skills and knowledge.
Industry Conferences & Events: Attending industry conferences and events to stay up-to-date with the latest trends and best practices in cloud infrastructure management.
Mentorship & Leadership Development: Seeking mentorship opportunities from experienced team members and leaders within the organization to develop your leadership skills and advance your career in cloud infrastructure management.

📝 Enhancement Note: This role presents significant technical challenges and growth opportunities for experienced cloud infrastructure management professionals looking to advance their careers in a global organization. Successful candidates will be able to drive operational excellence, improve service availability, and collaborate with cross-functional teams to deliver strategic initiatives.

💡 Interview Preparation

Technical Questions:

Cloud Infrastructure Management: Be prepared to discuss your experience with cloud infrastructure management, focusing on hybrid cloud environments, mission-critical services, and incident response.
Team Leadership & Collaboration: Prepare specific examples and case studies from your previous roles, highlighting your ability to drive operational excellence and improve service availability through strong communication, teamwork, and a proactive approach to problem-solving.
Incident Response & Disaster Recovery: Brush up on your knowledge of incident response and disaster recovery planning, and be prepared to discuss specific examples and best practices from your previous roles.

Company & Culture Questions:

Cloud Infrastructure Operations: Research the cloud infrastructure operations team at Global Payments Inc., understanding their role within the organization and how they support various platforms and business units.
Cloud Infrastructure Management Trends: Stay up-to-date with the latest trends and best practices in cloud infrastructure management, focusing on hybrid cloud environments and mission-critical services.
Global Payments Inc. Culture: Familiarize yourself with Global Payments Inc.'s culture, values, and mission, and be prepared to discuss how your skills and experience align with the organization's goals and objectives.

Portfolio Presentation Strategy:

Not applicable for this role.

📝 Enhancement Note: The interview process for this role will focus on assessing your technical expertise in cloud infrastructure management, team leadership, incident response, and disaster recovery planning. Be prepared to discuss specific examples and case studies from your previous roles, highlighting your ability to drive operational excellence and improve service availability.

📌 Application Steps

To apply for this Cloud Infrastructure Operations Manager position at Global Payments Inc.:

Submit your application through the application link provided in the job listing.
Customize your resume and portfolio, highlighting your experience with cloud infrastructure management, team leadership, incident response, and disaster recovery planning.
Prepare for the technical deep dive and behavioral/situational questions by reviewing the interview process outlined above and brushing up on your knowledge of cloud infrastructure management, incident response, and disaster recovery planning.
Research Global Payments Inc.'s culture, values, and mission, and be prepared to discuss how your skills and experience align with the organization's goals and objectives.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and cloud infrastructure management industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Cloud Infrastructure Operations Manager