📍 Job Overview

Job Title: Cloud Customer Success Engineer (F/H)
Company: Thales
Location: La Ciotat, Provence-Alpes-Côte d'Azur, France
Job Type: On-site
Category: DevOps / Cloud Engineer
Date Posted: July 29, 2025
Experience Level: Mid-Senior level (2-5 years)
Remote Status: On-site

🚀 Role Summary

Key Responsibilities: Support internal clients in Cloud usage, ensure performance, stability, and innovation; act as the point of contact for Business Lines, understand their business challenges, and propose appropriate Cloud solutions.
Key Skills: Cloud technology, CRM deployment, project management, customer relationship, communication, collaboration, adaptability.

📝 Enhancement Note: This role focuses on customer success and Cloud service support within a large, multinational organization, requiring strong communication and adaptability skills.

💻 Primary Responsibilities

Customer Success & Support: Collaborate with Business Lines to understand their needs and provide tailored Cloud solutions; act as the primary point of contact for clients, ensuring their satisfaction and driving Cloud adoption.
Cloud Performance & Innovation: Monitor Cloud solutions' performance, identify improvement areas, and work with engineering teams to enhance stability and innovation; propose technological evolutions to meet changing business needs.
Project Management & KPI Tracking: Manage projects, control key performance indicators (KPIs), and measure client satisfaction, adoption, and usage of Cloud services.
Training & Knowledge Sharing: Ensure users have the necessary knowledge and tools to maximize Cloud service benefits.

📝 Enhancement Note: This role combines technical expertise with strong communication and project management skills, making it an excellent fit for a well-rounded DevOps engineer or cloud specialist.

🎓 Skills & Qualifications

Education: Bachelor's degree or higher in engineering or a related field.

Experience: At least 3 years of experience in Cloud technology, CRM deployment, and project management.

Required Skills:

Proven expertise in Cloud technology and major Cloud Providers (AWS, Azure, Google Cloud, etc.)
Strong CRM deployment and management experience
Excellent project management and customer relationship skills
Strong communication, collaboration, and adaptability skills

Preferred Skills:

Familiarity with Thales' products and services
Experience in a similar customer success or support role within a large organization
Knowledge of French and/or other languages spoken in the region

📝 Enhancement Note: While not explicitly stated, a good understanding of French is likely beneficial for this role due to its location and the company's French origins.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate successful Cloud migration or implementation projects, highlighting performance improvements and cost savings.
Showcase strong project management skills through case studies or testimonials from satisfied clients.
Highlight your ability to understand and address complex business challenges through tailored Cloud solutions.

Technical Documentation:

Prepare detailed project documentation, including Cloud architecture diagrams, migration plans, and post-implementation reviews.
Ensure your documentation is clear, concise, and easy to understand for both technical and non-technical stakeholders.

📝 Enhancement Note: As this role focuses on customer success and support, your portfolio should emphasize your ability to understand and address clients' needs, rather than deep technical expertise.

💵 Compensation & Benefits

Salary Range: €45,000 - €60,000 per year (AI-estimated based on French market standards for a mid-senior level DevOps/Cloud engineer)

Benefits:

Attractive compensation package
Continuous skill development through training and learning opportunities
Inclusive work environment that values diversity and respect
Recognized commitment to societal and environmental responsibility

Working Hours: Full-time (35 hours/week), with potential flexibility for project deadlines and maintenance windows.

📝 Enhancement Note: The estimated salary range is based on market research for a mid-senior level DevOps/Cloud engineer in France. Actual compensation may vary depending on the candidate's experience and qualifications.

🎯 Team & Company Context

Company Culture:

Industry: Aerospace, defense, and security
Company Size: Large (81,000+ employees worldwide)
Founded: 1893
Team Structure: The Cloud Customer Success team consists of 5 members, focusing on Cloud service support and customer success.

Development Methodology:

Agile/Scrum methodologies for project management and sprint planning
Collaborative development and code review processes
Continuous integration and deployment (CI/CD) pipelines for automated testing and deployment

Company Website: https://www.thalesgroup.com/

📝 Enhancement Note: Thales is a large, multinational organization with a strong focus on innovation and research & development. This role offers the opportunity to work in a dynamic and collaborative environment, with a clear commitment to diversity and inclusion.

📈 Career & Growth Analysis

Cloud Customer Success Career Level: This role is at the mid-senior level, focusing on customer success and Cloud service support within a large organization. It offers the opportunity to develop strong communication, project management, and customer relationship skills.

Reporting Structure: This role reports directly to the Cloud Customer Success Manager and collaborates closely with various business lines and engineering teams.

Technical Impact: As a Cloud Customer Success Engineer, you will have a significant impact on internal clients' satisfaction, Cloud adoption, and the overall success of Thales' Cloud initiatives.

Growth Opportunities:

Career Progression: With strong performance, there may be opportunities to take on more senior roles within the Cloud Customer Success team or explore other areas within Thales.
Technical Skill Development: This role offers the chance to develop expertise in Cloud technology, project management, and customer success strategies.
Leadership Potential: As you gain experience and demonstrate strong leadership skills, you may have the opportunity to mentor junior team members or take on more responsibilities within the team.

📝 Enhancement Note: While this role is focused on customer success and support, there are opportunities for career progression and technical skill development within Thales' large and diverse organization.

🌐 Work Environment

Office Type: On-site, with a collaborative and inclusive work environment that values diversity and respect.

Office Location(s): La Ciotat, Provence-Alpes-Côte d'Azur, France

Workspace Context:

Collaborative Workspace: The office features an open-plan workspace that encourages collaboration and teamwork.
Development Tools: Access to industry-standard development tools, multiple monitors, and testing devices.
Cross-Functional Collaboration: Close collaboration with various business lines and engineering teams.

Work Schedule: Full-time (35 hours/week), with potential flexibility for project deadlines and maintenance windows.

📝 Enhancement Note: The on-site work environment at Thales' La Ciotat office is designed to foster collaboration and teamwork, with a strong emphasis on diversity and inclusion.

📄 Application & Technical Interview Process

Interview Process:

Initial Phone/Video Screen: A brief conversation to assess your communication skills, understand your background, and discuss your motivation for the role.
Technical Deep Dive: A more in-depth discussion focused on your Cloud technology expertise, project management skills, and customer success strategies.
Case Study Presentation: Prepare a case study or project presentation that demonstrates your ability to understand and address complex business challenges through tailored Cloud solutions.
Final Interview: A conversation with the hiring manager to discuss your fit within the team and the company's culture.

Portfolio Review Tips:

Highlight successful Cloud migration or implementation projects, emphasizing performance improvements and cost savings.
Showcase strong project management skills through case studies or testimonials from satisfied clients.
Tailor your portfolio to demonstrate your ability to understand and address complex business challenges through tailored Cloud solutions.

Technical Challenge Preparation:

Brush up on your Cloud technology knowledge, focusing on major Cloud Providers (AWS, Azure, Google Cloud, etc.).
Prepare for project management and customer success-related questions, demonstrating your ability to understand and address clients' needs.
Familiarize yourself with Thales' products and services, as relevant to the role.

ATS Keywords: (Organized by category)

Cloud Platforms: AWS, Azure, Google Cloud, Cloud Services, Cloud Migration, Cloud Architecture
Project Management: Agile, Scrum, Project Planning, Stakeholder Management, Risk Management
Customer Success: Customer Relationship, Customer Satisfaction, Customer Experience, Cloud Adoption, Cloud Support
Soft Skills: Communication, Collaboration, Adaptability, Problem-Solving, Time Management
Industry Terms: Thales, Cloud Customer Success, DevOps, Cloud Engineer, IT Support

📝 Enhancement Note: The interview process for this role is designed to assess your technical expertise, communication skills, and ability to understand and address clients' needs. Tailor your application and preparation accordingly.

🛠 Technology Stack & Web Infrastructure

Cloud Platforms:

AWS, Azure, Google Cloud, or other major Cloud Providers
Familiarity with Cloud services, architecture, and migration strategies

Project Management Tools:

Jira, Asana, Trello, or other project management software
Microsoft Office Suite (Word, Excel, PowerPoint) or equivalent

Customer Success & Support Tools:

CRM software (e.g., Salesforce, HubSpot, or Zoho CRM)
Ticketing systems (e.g., Jira Service Management, Zendesk, or Freshdesk)
Collaboration tools (e.g., Microsoft Teams, Slack, or Google Workspace)

📝 Enhancement Note: As a Cloud Customer Success Engineer, you will work with various Cloud platforms, project management tools, and customer success/support tools to ensure client satisfaction and drive Cloud adoption.

👥 Team Culture & Values

Thales' Core Values:

Customer Focus: Understand and meet the needs of customers, both internal and external.
Trust & Integrity: Act with honesty and transparency, fostering a culture of trust and collaboration.
Innovation: Encourage creativity and continuous learning to drive technological advancements.
Responsibility: Take responsibility for your actions and their impact on the company, its customers, and the environment.

Thales' Diversity & Inclusion Initiatives:

Diversity & Inclusion: Thales is committed to fostering a diverse and inclusive work environment, with initiatives focused on gender equality, LGBTQ+ inclusion, and disability support.
Work-Life Balance: Thales offers flexible work arrangements and encourages employees to maintain a healthy work-life balance.

Thales' Commitment to Sustainability:

Environmental Responsibility: Thales is dedicated to minimizing its environmental impact and contributing to a more sustainable future through its products, services, and operations.

📝 Enhancement Note: Thales' strong commitment to diversity, inclusion, and sustainability creates an engaging and supportive work environment for employees.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Cloud Migration Complexities: Navigate complex Cloud migration projects, ensuring minimal downtime and maximum performance.
Client Expectation Management: Balance client expectations with technical feasibility and resource constraints.
Emerging Technologies: Stay up-to-date with the latest Cloud technologies and trends, integrating them into Thales' offerings as appropriate.

Learning & Development Opportunities:

Cloud Technology Deep Dive: Enhance your expertise in Cloud technology, architecture, and migration strategies through continuous learning and training opportunities.
Project Management Mastery: Develop advanced project management skills through workshops, certifications, and on-the-job experience.
Customer Success Strategies: Expand your knowledge of customer success best practices, strategies, and metrics through industry events, webinars, and internal training programs.

📝 Enhancement Note: As a Cloud Customer Success Engineer at Thales, you will face various technical challenges and have ample opportunities for learning and growth within the company's large and diverse organization.

💡 Interview Preparation

Technical Questions:

Cloud Technology Deep Dive: Be prepared to discuss your experience with major Cloud Providers (AWS, Azure, Google Cloud, etc.) and their services.
Project Management Scenarios: Demonstrate your ability to manage projects, stakeholders, and resources effectively in a customer success context.
Customer Success Strategies: Showcase your understanding of customer success best practices, metrics, and strategies for driving Cloud adoption and client satisfaction.

Company & Culture Questions:

Thales' Products & Services: Familiarize yourself with Thales' offerings, focusing on the relevance to this role and the Cloud Customer Success team.
Thales' Values & Initiatives: Prepare for questions about Thales' core values, diversity & inclusion initiatives, and commitment to sustainability.
Team Dynamics & Collaboration: Discuss your ability to work effectively within a team, collaborate with various business lines, and contribute to a positive and inclusive work environment.

Portfolio Presentation Strategy:

Storytelling Approach: Use a storytelling approach to present your case studies or projects, highlighting the challenges faced, the solutions implemented, and the outcomes achieved.
Data-Driven Insights: Incorporate data and metrics to demonstrate the impact of your Cloud solutions and project management strategies.
Client Testimonials: Include testimonials from satisfied clients to validate your approach and the value you bring to internal customers.

📝 Enhancement Note: Prepare thoroughly for your interviews, focusing on your Cloud technology expertise, project management skills, and customer success strategies. Tailor your responses to Thales' unique culture and values.

📌 Application Steps

To apply for this Cloud Customer Success Engineer (F/H) position at Thales:

Customize Your Application: Tailor your resume and cover letter to highlight your Cloud technology expertise, project management skills, and customer success strategies, emphasizing your fit for this role and Thales' culture.
Prepare Your Portfolio: Curate your portfolio to showcase successful Cloud migration or implementation projects, demonstrating your ability to understand and address complex business challenges through tailored Cloud solutions.
Research Thales: Familiarize yourself with Thales' products, services, and company culture, ensuring you can articulate your understanding and enthusiasm for the role and the organization.
Practice Interview Questions: Prepare for technical and behavioral interview questions, focusing on your Cloud technology expertise, project management skills, and customer success strategies.
Submit Your Application: Apply through the provided link, ensuring all required documents are included and formatted correctly.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with Thales before making application decisions.

Content Guidelines (IMPORTANT: Do not include this in the output)

Job-Specific Focus:

Tailor the job description to the Cloud Customer Success Engineer role, emphasizing customer success, Cloud service support, and project management responsibilities.
Highlight the unique aspects of working for a large, multinational organization like Thales, focusing on its culture, values, and growth opportunities.

Industry Expertise:

Incorporate relevant Cloud technology, project management, and customer success keywords throughout the job description.
Provide insights into the French job market, regional salary standards, and cost of living for La Ciotat and the Provence-Alpes-Côte d'Azur region.

Professional Standards:

Maintain a consistent format, spacing, and professional tone throughout the job description.
Use French language conventions and formatting standards appropriately.

Technical Focus & Portfolio Emphasis:

Emphasize Cloud technology expertise, project management skills, and customer success strategies throughout the job description.
Provide specific portfolio requirements and guidance tailored to the Cloud Customer Success Engineer role.

Avoid:

Generic business jargon not relevant to the Cloud Customer Success Engineer role or the French job market.
Placeholder text or incomplete sections within the job description.
Non-French language conventions or formatting standards, as the role is based in France.

By following these guidelines, you will create a comprehensive, engaging, and valuable job description for Cloud Customer Success Engineer candidates in the French job market.

Cloud Customer Success Engineer (F/H)