📍 Job Overview

• Job Title: Cloud Customer Success Engineer (F/H)
• Company: Thales
• Location: La Ciotat, Provence-Alpes-Côte d'Azur, France
• Job Type: On-site, Full-time
• Category: DevOps, Cloud Infrastructure
• Date Posted: July 30, 2025
• Experience Level: Mid-level (2-5 years)
• Remote Status: On-site

🚀 Role Summary

• Key Cloud & Infrastructure Aspects:
  • Drive customer success in Cloud adoption and usage
  • Collaborate with Business Lines and technical teams to understand needs and provide tailored Cloud solutions
  • Monitor Cloud performance, identify improvement areas, and work with engineers to enhance stability
  • Identify innovation opportunities and propose technological evolutions for Cloud products
  • Control key performance indicators (KPIs) to measure client satisfaction and service adoption

📝 Enhancement Note: This role focuses on customer success in the Cloud, requiring a balance of technical expertise, customer relationship management, and project management skills.

💻 Primary Responsibilities

• Customer Success & Relationship Management:

  • Act as the primary point of contact for Business Lines, understanding their business challenges and technical requirements
  • Collaborate with engineering, product, and support teams to ensure client needs are met and optimized
  • Control Cloud solution performance, identify improvement axes, and work with engineers to maintain stability

• Cloud Performance & Innovation:

  • Monitor Cloud solution performance and identify improvement opportunities
  • Propose technological evolutions for Cloud products to meet changing business line needs
  • Control KPIs to measure client satisfaction, adoption, and usage of Cloud services

• Client Education & Knowledge Sharing:

  • Ensure users have the knowledge and tools needed to leverage Cloud offerings effectively
  • Contribute to a positive and collaborative work environment, fostering knowledge sharing and continuous learning

📝 Enhancement Note: This role requires a strong focus on customer success, with a balance between technical expertise, project management, and customer relationship management skills.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Engineering, or a related field (Bac+5)

Experience: At least 3 years of experience in:

• Cloud technology and major Cloud Providers
• CRM deployment and management
• Project management and customer relationship management

Required Skills:

• Strong communication and collaboration skills
• Adaptability and ability to work in a dynamic environment
• Knowledge of Cloud technologies and providers (AWS, Azure, Google Cloud)
• Experience with CRM tools and project management methodologies
• Familiarity with Cloud performance monitoring and optimization techniques

Preferred Skills:

• Experience in a similar customer success or technical account management role
• Knowledge of Agile methodologies and DevOps practices
• Familiarity with Cloud security and compliance best practices
• Language skills: French (native or bilingual) and English (professional working proficiency)

📝 Enhancement Note: This role requires a strong balance of technical, project management, and customer relationship management skills, with a focus on Cloud technology and customer success.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Demonstrate successful Cloud migration or implementation projects
• Showcase client success stories and positive feedback
• Highlight performance optimization and improvement initiatives
• Display knowledge of Cloud security and compliance best practices

Technical Documentation:

• Provide detailed project documentation, including Cloud architecture, configuration, and deployment processes
• Include performance metrics, testing methodologies, and optimization techniques
• Showcase your understanding of Cloud KPIs and metrics for measuring client satisfaction and service adoption

📝 Enhancement Note: This role requires a strong focus on customer success, with a portfolio demonstrating successful Cloud projects, client satisfaction, and performance optimization initiatives.

💵 Compensation & Benefits

Salary Range: €45,000 - €60,000 per year (based on experience and local market standards)

Benefits:

• Attractive compensation package
• Continuous skill development through training, academies, and internal communities
• Inclusive work environment with a focus on work-life balance
• Recognized societal and environmental commitment

Working Hours: 40 hours per week, with flexibility for project deadlines and maintenance windows

📝 Enhancement Note: The salary range is estimated based on local market standards for mid-level DevOps and Cloud roles in the Provence-Alpes-Côte d'Azur region.

🎯 Team & Company Context

🏢 Company Culture

Industry: Thales operates in the defense, aerospace, and cybersecurity industries, with a strong focus on innovation and technology

Company Size: Large multinational corporation with over 80,000 employees worldwide

Founded: 1893, with a rich history in innovation and technology development

Team Structure:

• The Cloud Customer Success team consists of 5 members, fostering a collaborative and knowledge-sharing environment
• The team works closely with Business Lines, engineering, product, and support teams to ensure client needs are met and optimized
• The team contributes to a positive and collaborative work environment, with a focus on respect, trust, and continuous learning

Development Methodology:

• Agile methodologies are used for project management and collaboration
• Cloud performance monitoring, optimization, and improvement are continuous processes
• Knowledge sharing and continuous learning are encouraged and supported

Company Website: https://www.thalesgroup.com/

📝 Enhancement Note: Thales is a large multinational corporation with a strong focus on innovation and technology, operating in the defense, aerospace, and cybersecurity industries.

📈 Career & Growth Analysis

Cloud Infrastructure & Customer Success Career Level: This role is at the mid-level, focusing on customer success in Cloud adoption and usage, with a balance of technical expertise, project management, and customer relationship management skills

Reporting Structure: The Cloud Customer Success Engineer reports directly to the Cloud Center of Excellence (CCoE) manager, working closely with Business Lines, engineering, product, and support teams

Technical Impact: This role has a significant impact on Cloud performance, stability, and innovation, driving client satisfaction and service adoption through tailored solutions and continuous improvement

Growth Opportunities:

• Technical Growth: Deepen Cloud technology expertise, explore emerging technologies, and contribute to Cloud product evolution
• Leadership Development: Develop technical leadership skills through knowledge sharing, mentoring, and architecture decision-making
• Career Progression: Progress to senior roles within the Cloud Customer Success team or explore opportunities in related fields, such as Cloud architecture or technical account management

📝 Enhancement Note: This role offers strong growth opportunities in technical expertise, leadership development, and career progression within the Cloud Customer Success team or related fields.

🌐 Work Environment

Office Type: On-site, with a collaborative and inclusive work environment that fosters knowledge sharing and continuous learning

Office Location(s): La Ciotat, Provence-Alpes-Côte d'Azur, France

Workspace Context:

• The workspace is designed for collaboration, with multiple monitors and testing devices available to support Cloud performance monitoring and optimization
• The team interacts regularly with Business Lines, engineering, product, and support teams to ensure client needs are met and optimized
• The work environment is dynamic, with a focus on adaptability and continuous learning

Work Schedule: Full-time, with flexibility for project deadlines and maintenance windows

📝 Enhancement Note: The work environment is on-site, with a strong focus on collaboration, adaptability, and continuous learning.

📄 Application & Technical Interview Process

Interview Process:

1. Technical Assessment: Demonstrate your understanding of Cloud technologies, performance optimization, and customer success strategies through a technical assessment or case study
2. Behavioral Interview: Discuss your problem-solving skills, adaptability, and customer relationship management experience in a behavioral interview
3. Team Fit Assessment: Showcase your collaborative skills, cultural fit, and ability to work effectively within the Cloud Customer Success team and across Business Lines
4. Final Evaluation: Present your Cloud customer success strategy, performance optimization plan, and long-term vision for the role

Portfolio Review Tips:

• Highlight successful Cloud migration or implementation projects, demonstrating client satisfaction and performance optimization initiatives
• Showcase your understanding of Cloud security and compliance best practices
• Emphasize your ability to work collaboratively with Business Lines, engineering, product, and support teams to ensure client needs are met and optimized

Technical Challenge Preparation:

• Brush up on your Cloud technology knowledge, focusing on performance optimization, monitoring, and improvement techniques
• Prepare for case studies and technical assessments that focus on customer success strategies and Cloud performance optimization
• Familiarize yourself with Thales' products and services, understanding how Cloud technologies support their mission-critical systems and applications

ATS Keywords: Cloud, Customer Success, Infrastructure, Performance Optimization, Project Management, CRM, Collaboration, Adaptability, Thales

📝 Enhancement Note: The interview process focuses on technical expertise, customer success strategies, and collaborative skills, with a strong emphasis on Cloud technology and performance optimization.

🛠 Technology Stack & Web Infrastructure

Cloud Technologies:

• Major Cloud Providers: AWS, Azure, Google Cloud
• Cloud Performance Monitoring and Optimization Tools: New Relic, Datadog, or similar
• Cloud Security and Compliance Tools: AWS IAM, Azure Active Directory, Google Cloud IAM, or similar

CRM Tools:

• Salesforce, Microsoft Dynamics, or similar CRM platforms
• Experience with CRM deployment, management, and customization is required

Project Management Tools:

• Jira, Asana, Trello, or similar project management platforms
• Familiarity with Agile methodologies and DevOps practices is preferred

📝 Enhancement Note: This role requires a strong focus on Cloud technology, with experience in major Cloud Providers, performance optimization, and monitoring tools.

👥 Team Culture & Values

Cloud Customer Success Values:

• Client Focus: Prioritize client satisfaction and success in all aspects of the role
• Collaboration: Work effectively with Business Lines, engineering, product, and support teams to ensure client needs are met and optimized
• Continuous Learning: Stay up-to-date with emerging Cloud technologies and best practices, continuously improving your skills and knowledge
• Adaptability: Thrive in a dynamic environment, adapting to changing client needs and technological advancements

Collaboration Style:

• Cross-Functional Integration: Collaborate closely with Business Lines, engineering, product, and support teams to ensure client needs are met and optimized
• Knowledge Sharing: Contribute to a positive and collaborative work environment, fostering knowledge sharing and continuous learning
• Technical Mentoring: Share your expertise with team members, contributing to their professional development and growth

📝 Enhancement Note: The Cloud Customer Success team values client focus, collaboration, continuous learning, and adaptability, fostering a positive and collaborative work environment.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Cloud Performance Optimization: Identify and address performance bottlenecks, ensuring optimal Cloud solution performance and stability
• Client Success Strategies: Develop and implement tailored customer success strategies, driving client satisfaction and service adoption
• Emerging Technologies: Stay up-to-date with emerging Cloud technologies and best practices, exploring new opportunities for innovation and improvement
• Cross-Functional Collaboration: Work effectively with Business Lines, engineering, product, and support teams to ensure client needs are met and optimized

Learning & Development Opportunities:

• Technical Skill Development: Deepen your expertise in Cloud technologies, performance optimization, and emerging trends
• Certifications & Conferences: Pursue relevant certifications and attend industry conferences to expand your knowledge and network
• Mentorship & Leadership Development: Contribute to the professional development of team members, fostering a culture of knowledge sharing and continuous learning

📝 Enhancement Note: This role offers strong growth opportunities in technical expertise, client success strategies, and cross-functional collaboration, with a focus on emerging technologies and continuous learning.

💡 Interview Preparation

Technical Questions:

1. Cloud Performance Optimization: Describe your approach to identifying and addressing Cloud performance bottlenecks
2. Client Success Strategies: Explain your strategy for driving client satisfaction and service adoption in a Cloud environment
3. Cross-Functional Collaboration: Discuss your experience working with multiple teams to ensure client needs are met and optimized

Company & Culture Questions:

1. Thales' Products & Services: Explain how Cloud technologies support Thales' mission-critical systems and applications
2. Cloud Customer Success Team: Describe your approach to fostering a positive and collaborative work environment within the Cloud Customer Success team
3. Thales' Values: Discuss how your personal values align with Thales' commitment to innovation, technology, and customer success

Portfolio Presentation Strategy:

• Cloud Success Stories: Highlight successful Cloud migration or implementation projects, demonstrating client satisfaction and performance optimization initiatives
• Technical Deep Dive: Present a detailed technical deep dive into a Cloud performance optimization or improvement project, showcasing your expertise and problem-solving skills
• Client Focus: Emphasize your commitment to client success, with a strong focus on understanding client needs and driving satisfaction through tailored Cloud solutions

📝 Enhancement Note: The interview process focuses on technical expertise, client success strategies, and collaborative skills, with a strong emphasis on Cloud technology and performance optimization.

📌 Application Steps

To apply for this Cloud Customer Success Engineer (F/H) position at Thales:

1. Customize Your Portfolio: Highlight successful Cloud migration or implementation projects, demonstrating client satisfaction and performance optimization initiatives
2. Optimize Your Resume: Emphasize your technical skills, customer relationship management experience, and project management expertise
3. Prepare for Technical Interview: Brush up on your Cloud technology knowledge, focusing on performance optimization, monitoring, and improvement techniques
4. Research Thales: Understand Thales' products, services, and commitment to innovation, technology, and customer success

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.