Cloud Architect - ServiceNow (On-Premises)

📍 Job Overview

• Job Title: Cloud Architect - ServiceNow (On-Premises)
• Company: SSC HR Solutions
• Location: Dubai, Dubai, United Arab Emirates
• Job Type: On-site
• Category: Cloud Architect
• Date Posted: 2025-06-22
• Experience Level: 10+ years

🚀 Role Summary

• 📝 Enhancement Note: This role requires a seasoned Cloud Architect with a strong focus on ServiceNow on-premises deployments, hybrid cloud strategies, and enterprise-level infrastructure design.

• Lead the architecture, design, and implementation of a secure and scalable on-premises ServiceNow deployment.

• Collaborate with infrastructure and security teams to define network, storage, and compute configurations.

• Define integration strategies with external systems and ensure alignment with business and security requirements.

💻 Primary Responsibilities

• 📝 Enhancement Note: The primary responsibilities revolve around designing and implementing a robust, secure, and scalable ServiceNow on-premises environment, collaborating with cross-functional teams, and ensuring alignment with business requirements.

• 📝 Enhancement Note: This role requires a strong understanding of infrastructure components, virtualization technologies, and database management to ensure the successful deployment and maintenance of the ServiceNow environment.

• Experience of working as an infrastructure/DevOps engineer and architect with 8+ years in an on-prem or cloud environment.

• Design and document and implement the end-to-end architecture of ServiceNow in an on-prem environment.

• Collaborate with infrastructure and security teams to define network, storage, and compute configurations.

• Define integration strategies with external systems, including LDAP, monitoring tools, CMDBs, and ITSM platforms.

• Working knowledge of implementing solutions with in-built security, high availability (HA), and disaster recovery (DR).

• Experience of working with on-prem virtualization technologies like VMware.

• Strong knowledge of Linux administration and Linux OS security.

• Strong working knowledge of at least one of the relational databases, including deployment, security, configuration, and optimization.

• Working knowledge of creating and implementing solutions using IaaS, PaaS, SaaS, and other models.

🎓 Skills & Qualifications

Education

• Bachelor's degree in computer science, Information Technology, or related field.

Experience

• 8+ years of IT experience, with at least 3 years in a cloud/enterprise architecture role.
• Hands-on experience architecting ServiceNow on-premises, including configuration, deployment, and maintenance.

Required Skills

• Proficiency in infrastructure components such as Linux, VMware, storage arrays, load balancers, and firewalls.
• Familiarity with scripting (JavaScript, PowerShell), API integrations, and workflow automation.
• Strong analytical and documentation skills.

Preferred Skills

• Working knowledge of ServiceNow modules like ITSM, CMDB, Discovery, and Orchestration.
• Arabic Language speaking (not a must)

📊 Web Portfolio & Project Requirements

• 📝 Enhancement Note: As this role focuses on architecture and design, a portfolio showcasing past projects, architecture diagrams, and documentation demonstrating the candidate's ability to design and implement complex enterprise solutions is essential.

• Portfolio Essentials:

  • Case studies demonstrating the candidate's experience in designing and implementing secure, scalable, and high-available on-premises ServiceNow deployments.
  • Architecture diagrams and documentation showcasing the candidate's understanding of infrastructure components, virtualization technologies, and database management.
  • Examples of integration strategies with external systems, including LDAP, monitoring tools, CMDBs, and ITSM platforms.

• Technical Documentation:

  • Detailed documentation of past projects, including architecture decisions, deployment processes, and server configurations.
  • Examples of testing methodologies, performance metrics, and optimization techniques used in previous projects.

💵 Compensation & Benefits

• 📝 Enhancement Note: The salary range for this role in Dubai is estimated to be between AED 35,000 to AED 50,000 per month, based on regional market standards and the candidate's experience level.

• Salary Range: AED 35,000 - AED 50,000 per month (Estimated)

• Benefits:

  • Competitive salary package
  • Health insurance and other employee benefits
  • Opportunities for professional development and growth

• Working Hours: Full-time, 40 hours per week, with flexible working hours and maintenance windows as required.

🎯 Team & Company Context

🏢 Company Culture

• Industry: SSC HR Solutions is a leading global provider of HR solutions and services, focusing on HR outsourcing, recruitment process outsourcing, and HR consulting.

• Company Size: Medium-sized company with a global presence and a team of over 5,000 employees.

• Founded: 2005, with a strong track record in the HR industry and a commitment to delivering innovative solutions to clients.

• 📝 Enhancement Note: SSC HR Solutions values a culture of innovation, collaboration, and continuous improvement, making it an ideal environment for a Cloud Architect looking to make a significant impact on the organization's technology landscape.

• Team Structure:

  • The IT team at SSC HR Solutions consists of various specialized roles, including cloud architects, infrastructure engineers, and DevOps professionals.
  • The Cloud Architect will work closely with the infrastructure and security teams to ensure the successful deployment and maintenance of the ServiceNow environment.
  • The team follows a cross-functional collaboration approach, working closely with designers, marketers, and business teams to deliver innovative HR solutions.

• Development Methodology:

  • SSC HR Solutions follows Agile methodologies, with a focus on iterative development, continuous improvement, and customer satisfaction.
  • The team uses Scrum for project management, with sprint planning, daily stand-ups, and regular retrospectives to ensure efficient and effective delivery of projects.
  • The team emphasizes code review, testing, and quality assurance practices to ensure the delivery of high-quality solutions.

• Company Website: SSC HR Solutions

📈 Career & Growth Analysis

• Web Technology Career Level: This role is at the senior level, requiring a deep understanding of cloud architecture, infrastructure design, and ServiceNow deployments. The ideal candidate will have a proven track record of designing and implementing complex enterprise solutions and driving technical innovation within their organization.

• Reporting Structure: The Cloud Architect will report directly to the Head of IT and work closely with the infrastructure and security teams to ensure the successful deployment and maintenance of the ServiceNow environment.

• Technical Impact: The Cloud Architect will play a critical role in designing and implementing a secure, scalable, and high-available on-premises ServiceNow deployment. Their work will directly impact the organization's ability to deliver innovative HR solutions to clients and drive business growth.

• Growth Opportunities:

  • 📝 Enhancement Note: SSC HR Solutions offers significant opportunities for professional growth and development, with a focus on continuous learning, technical mentorship, and leadership development.

  • Opportunities for career progression into senior leadership roles within the IT department, such as IT Director or CIO.

  • Opportunities to specialize in specific areas of cloud architecture, such as hybrid cloud strategies, infrastructure as code (IaC), or containerization.

  • Opportunities to work on cutting-edge projects and drive technical innovation within the organization.

🌐 Work Environment

• Office Type: SSC HR Solutions' Dubai office is a modern, collaborative workspace designed to foster innovation and creativity. The office features open-plan workspaces, meeting rooms, and breakout areas, fostering a culture of collaboration and cross-functional teamwork.

• Office Location(s): Dubai, United Arab Emirates

• Workspace Context:

  • The IT team at SSC HR Solutions has access to state-of-the-art development tools, multiple monitors, and testing devices to ensure the efficient and effective delivery of projects.
  • The team encourages knowledge sharing, technical mentoring, and continuous learning, with regular training sessions, workshops, and industry conferences.
  • The team follows a flexible work schedule, with core hours and the option to work remotely when necessary.

• Work Schedule: Full-time, 40 hours per week, with flexible working hours and maintenance windows as required. The team follows a core hours policy, with the option to work remotely when necessary.

📄 Application & Technical Interview Process

• Interview Process:

  • 📝 Enhancement Note: The interview process for this role will focus on assessing the candidate's technical expertise, problem-solving skills, and cultural fit within the organization.

  • Technical Assessment: A hands-on technical assessment focusing on the candidate's ability to design and implement complex enterprise solutions, including ServiceNow deployments, infrastructure design, and database management.

  • Behavioral Interview: A behavioral interview focusing on the candidate's problem-solving skills, adaptability, and cultural fit within the organization.

  • Final Interview: A final interview with the Head of IT to discuss the candidate's career goals, expectations, and fit within the organization.

• Portfolio Review Tips:

  • 📝 Enhancement Note: Candidates should focus on showcasing their ability to design and implement complex enterprise solutions, including ServiceNow deployments, infrastructure design, and database management.

  • Highlight past projects that demonstrate the candidate's ability to work collaboratively with cross-functional teams and deliver innovative solutions.

  • Include architecture diagrams, documentation, and case studies that demonstrate the candidate's technical expertise and problem-solving skills.

  • Be prepared to discuss the candidate's approach to security, high availability, and disaster recovery in the context of on-premises ServiceNow deployments.

• Technical Challenge Preparation:

  • 📝 Enhancement Note: Candidates should focus on preparing for technical challenges that assess their ability to design and implement complex enterprise solutions, including ServiceNow deployments, infrastructure design, and database management.

  • Review the candidate's understanding of hybrid cloud strategies, infrastructure components, and database management.

  • Practice problem-solving exercises that focus on designing and implementing secure, scalable, and high-available on-premises ServiceNow deployments.

  • Familiarize oneself with the candidate's approach to security, high availability, and disaster recovery in the context of on-premises ServiceNow deployments.

• ATS Keywords:

  • Cloud Architecture, ServiceNow, Infrastructure Design, Security, Disaster Recovery, Linux Administration, Virtualization, Database Management, IaaS, PaaS, SaaS, API Integrations, Workflow Automation, Analytical Skills, Documentation Skills, ITSM

🛠 Technology Stack & Web Infrastructure

• Frontend Technologies: N/A (This role focuses on cloud architecture and infrastructure design, with no frontend development requirements.)

• Backend & Server Technologies:

  • Linux (Red Hat Enterprise Linux, CentOS)
  • VMware vSphere
  • Storage Arrays (NetApp, EMC)
  • Load Balancers (F5, HAProxy)
  • Firewalls (Cisco, Palo Alto)
  • Relational Databases (MariaDB, MySQL)
  • ServiceNow Platform

• Development & DevOps Tools:

  • Version Control Systems (Git, SVN)
  • CI/CD Pipelines (Jenkins, Ansible)
  • Infrastructure as Code (Terraform, CloudFormation)
  • Monitoring Tools (Prometheus, Grafana)
  • Containerization (Docker, Kubernetes)

👥 Team Culture & Values

• Web Development Values:

  • 📝 Enhancement Note: SSC HR Solutions values a culture of innovation, collaboration, and continuous improvement, with a strong focus on delivering high-quality solutions to clients.

  • Technical Excellence: A commitment to delivering high-quality solutions that meet or exceed client expectations.

  • User Experience: A focus on understanding and addressing the needs of users, with a commitment to delivering intuitive and user-friendly solutions.

  • Performance Optimization: A commitment to optimizing the performance of solutions, with a focus on scalability, security, and high availability.

  • Code Quality: A commitment to writing clean, efficient, and maintainable code, with a focus on best practices and industry standards.

• Collaboration Style:

  • 📝 Enhancement Note: SSC HR Solutions encourages a collaborative and cross-functional approach to problem-solving, with a focus on knowledge sharing, technical mentoring, and continuous learning.

  • Cross-functional Integration: A commitment to working collaboratively with designers, marketers, and business teams to deliver innovative solutions that meet business objectives.

  • Code Review Culture: A commitment to reviewing and providing feedback on the code of team members, with a focus on improving code quality and technical skills.

  • Knowledge Sharing: A commitment to sharing knowledge and expertise with team members, with a focus on fostering a culture of continuous learning and development.

⚡ Challenges & Growth Opportunities

• Technical Challenges:

  • 📝 Enhancement Note: This role presents significant technical challenges, including the design and implementation of a secure, scalable, and high-available on-premises ServiceNow deployment, as well as the integration of the solution with external systems and the optimization of performance and security.

  • Designing and implementing complex enterprise solutions, including ServiceNow deployments, infrastructure design, and database management.

  • Working with on-prem virtualization technologies like VMware and additional virtualization technologies.

  • Defining integration strategies with external systems, including LDAP, monitoring tools, CMDBs, and ITSM platforms.

  • Ensuring the security, high availability, and disaster recovery of the on-premises ServiceNow deployment.

• Learning & Development Opportunities:

  • 📝 Enhancement Note: SSC HR Solutions offers significant opportunities for professional growth and development, with a focus on continuous learning, technical mentorship, and leadership development.

  • Opportunities to specialize in specific areas of cloud architecture, such as hybrid cloud strategies, infrastructure as code (IaC), or containerization.

  • Opportunities to work on cutting-edge projects and drive technical innovation within the organization.

  • Opportunities to attend industry conferences, workshops, and training sessions to stay up-to-date with the latest trends and best practices in cloud architecture and infrastructure design.

💡 Interview Preparation

• Technical Questions:

  • 📝 Enhancement Note: The technical interview for this role will focus on assessing the candidate's technical expertise, problem-solving skills, and cultural fit within the organization.

  • Technical Question 1: Describe your experience working with on-premises virtualization technologies like VMware. How have you leveraged these technologies to design and implement complex enterprise solutions?

  • Technical Question 2: How have you approached designing and implementing secure, scalable, and high-available on-premises ServiceNow deployments in the past? What tools and techniques have you used to ensure the performance, security, and availability of the solution?

  • Technical Question 3: Describe your experience working with relational databases, including deployment, security, configuration, and optimization. How have you ensured the performance, security, and availability of the database in the context of an on-premises ServiceNow deployment?

• Company & Culture Questions:

  • 📝 Enhancement Note: The company and culture interview for this role will focus on assessing the candidate's cultural fit within the organization, as well as their understanding of SSC HR Solutions' mission, values, and business objectives.

  • Technical Question 4: How do you approach working collaboratively with cross-functional teams, including designers, marketers, and business teams, to deliver innovative solutions that meet business objectives?

  • Technical Question 5: How do you stay up-to-date with the latest trends and best practices in cloud architecture and infrastructure design? What resources and strategies do you use to continue learning and developing your technical skills?

  • Technical Question 6: How do you approach problem-solving in a cloud architecture and infrastructure design context? What tools and techniques do you use to identify, analyze, and resolve complex technical challenges?

• Portfolio Presentation Strategy:

  • 📝 Enhancement Note: Candidates should focus on presenting their ability to design and implement complex enterprise solutions, including ServiceNow deployments, infrastructure design, and database management.

  • Presentation Strategy 1: Highlight past projects that demonstrate the candidate's ability to work collaboratively with cross-functional teams and deliver innovative solutions.

  • Presentation Strategy 2: Include architecture diagrams, documentation, and case studies that demonstrate the candidate's technical expertise and problem-solving skills.

  • Presentation Strategy 3: Be prepared to discuss the candidate's approach to security, high availability, and disaster recovery in the context of on-premises ServiceNow deployments.

📌 Application Steps

• To apply for this Cloud Architect - ServiceNow (On-Premises) position at SSC HR Solutions:
  • Submit your application through the application link provided.
  • Concrete Preparation Step 1: Tailor your resume to highlight your experience with cloud architecture, infrastructure design, and ServiceNow deployments. Include specific examples of past projects and technical achievements.
  • Concrete Preparation Step 2: Prepare a portfolio showcasing your ability to design and implement complex enterprise solutions, including ServiceNow deployments, infrastructure design, and database management. Include architecture diagrams, documentation, and case studies that demonstrate your technical expertise and problem-solving skills.
  • Concrete Preparation Step 3: Practice technical interview questions and challenges, focusing on your ability to design and implement secure, scalable, and high-available on-premises ServiceNow deployments. Review your understanding of hybrid cloud strategies, infrastructure components, and database management.
  • Concrete Preparation Step 4: Research SSC HR Solutions' mission, values, and business objectives. Prepare thoughtful responses to company and culture interview questions, demonstrating your understanding of the organization and your fit within the team.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and cloud architecture industry-standard assumptions. All details should be verified directly with SSC HR Solutions before making application decisions.