📍 Job Overview

Job Title: Cloud and Performance Engineer
Company: Version 1
Location: Edinburgh, City of, United Kingdom
Job Type: Full-time
Category: DevOps Engineer
Date Posted: June 19, 2025
Experience Level: 2-5 years
Remote Status: On-site

🚀 Role Summary

Key Responsibilities: Monitor and optimize system performance, manage incidents, and ensure timely resolution of issues in line with SLAs.
Key Technologies: AWS, VMware, Microsoft Office, Java, Angular, Kubernetes, Windows Server, Linux, JIRA, ServiceNow, ITIL.
Key Skills: Problem-solving, customer service, cloud technologies, service desk management, and excellent communication skills.

📝 Enhancement Note: This role focuses on proactive system performance management and incident resolution, requiring a strong understanding of cloud technologies and IT infrastructure.

💻 Primary Responsibilities

System Performance Monitoring: Proactively identify performance or capacity issues and take action, working closely with the Service Desk analyst to understand issues and resolutions.
Incident Management: Log and manage incidents, service requests, and queries in the JIRA ITSM system. Ensure timely resolution of incidents in line with Service Level Agreements (SLAs).
System Defect Management: Log and manage system defects, working in conjunction with the Development team throughout the release lifecycle, UAT, and deployment.
Customer Service: Deliver excellent customer service and build strong relationships with end-users.
System Health Checks: Conduct routine health checks of systems, applications, and networks to ensure optimal performance.
IT Projects: Participate in IT projects, such as system upgrades or deployments, when required.
Team Collaboration: Collaborate with other IT team members to ensure timely resolution of issues and continuous improvement of service delivery.
Training and Development: Participate in ongoing training and development to stay current with IT trends and technologies.

📝 Enhancement Note: This role requires a proactive approach to system performance management, with a strong focus on incident resolution and customer service.

🎓 Skills & Qualifications

Education: Relevant IT degree or equivalent experience.

Experience: Minimum of 2-5 years of experience in deskside support.

Required Skills:

Strong understanding of IT infrastructure, systems, and troubleshooting methodologies.
Experience with service desk management tools (e.g., JIRA, ServiceNow).
Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred.
Strong communication, interpersonal, and problem-solving abilities with a customer-focused mindset.
Confidently explain technical concepts to non-technical users.
Ability to manage multiple priorities and meet deadlines.
Strong analytical and reporting skills.
Proficiency in Microsoft Office 365 Support (M365 & O365).
Understanding of basic networking concepts (TCP/IP, DNS, DHCP).
Knowledge of AWS and Azure fundamentals.
Experience of Java, Angular, and Kubernetes.
Proficiency in Azure Active Directory and Group Policy Support.
Technical proficiency in Windows Server and Linux (preferable but not essential) operating systems.

Preferred Skills:

Experience with Dynatrace, the monitoring solution used in the 'control room.'
Familiarity with the specific customer's environment and applications.

📝 Enhancement Note: While the required skills list is comprehensive, candidates with experience in the specific customer's environment and applications may have an advantage.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience in cloud technologies, incident management, and system performance monitoring.
Showcase problem-solving skills and customer service examples.
Highlight any relevant experience with the specific customer's environment and applications.

Technical Documentation:

Provide examples of system performance reports and incident resolution documentation.
Include any relevant certifications, such as ITIL v4.

📝 Enhancement Note: As this role focuses on system performance and incident management, candidates should emphasize these aspects in their portfolio and technical documentation.

💵 Compensation & Benefits

Salary Range: £35,000 - £45,000 per annum (based on experience and market research for Edinburgh, City of, United Kingdom).

Benefits:

Quarterly Performance-Related Profit Share Scheme.
Strong Career Progression & mentorship coaching through Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme.
Flexible/remote working, with understanding of life events and individual circumstances.
Financial Wellbeing initiatives including Pension, Private Healthcare Cover, Life Assurance, Financial advice, and an Employee Discount scheme.
Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme, and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave, and special leave policies.
Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat.
Reward schemes including Version 1's Annual Excellence Awards & 'Call-Out' platform.
Environment, Social and Community First initiatives allowing involvement in local fundraising and development opportunities as part of fostering diversity, inclusion, and belonging schemes.

📝 Enhancement Note: The salary range is estimated based on market research for the Edinburgh, City of, United Kingdom location and the required experience level. Benefits are comprehensive and tailored to employee wellbeing, professional growth, and financial stability.

🎯 Team & Company Context

Company Culture:

Industry: Technology Services, with a focus on cloud and performance engineering.
Company Size: 3300+ employees, with a revenue of £350/€300m.
Founded: 1989, with over 28 years in Technology Services.
Team Structure: The ASPIRE Global Service Centre is the central hub of service management operations, with a focus on supporting self-service and automation using ServiceNow ITSM tooling.
Development Methodology: The team follows ITIL v4 best practices for incident, problem, and change management.

Company Website: Version 1

📝 Enhancement Note: Version 1 is an award-winning employer with a strong focus on employee wellbeing, professional growth, and diversity, inclusion, and belonging schemes.

📈 Career & Growth Analysis

Web Technology Career Level: This role is suitable for an experienced Cloud and Performance Engineer looking to advance their career in system performance management and incident resolution.

Reporting Structure: The role reports to the Service Delivery Manager and works closely with the Service Desk analyst and Development team.

Technical Impact: The Cloud and Performance Engineer plays a crucial role in ensuring optimal system performance, minimizing downtime, and maintaining customer satisfaction.

Growth Opportunities:

Technical Progression: Gain experience in managing complex cloud environments and develop expertise in performance optimization and incident resolution.
Team Leadership: Demonstrate strong leadership skills and take on mentoring responsibilities within the team.
Architecture Decisions: Contribute to strategic architecture decisions and drive continuous improvement in system performance and incident management processes.

📝 Enhancement Note: This role offers significant growth opportunities for experienced Cloud and Performance Engineers looking to advance their careers in system performance management and incident resolution.

🌐 Work Environment

Office Type: On-site, with flexible/remote working options available.

Office Location(s): Edinburgh, City of, United Kingdom.

Workspace Context:

Collaborative Environment: Work closely with the Service Desk analyst and Development team to ensure timely incident resolution and continuous improvement.
Development Tools: Utilize ServiceNow ITSM tooling for incident, problem, and change management.
Cross-Functional Collaboration: Collaborate with other IT team members to ensure timely resolution of issues and continuous improvement of service delivery.

Work Schedule: Full-time, with a standard working week of 40 hours, Monday to Friday, 9:00 AM to 5:30 PM.

📝 Enhancement Note: The on-site work environment at Version 1 fosters collaboration and cross-functional teamwork, with flexible/remote working options available for a healthy work-life balance.

📄 Application & Technical Interview Process

Interview Process:

Technical Assessment: Demonstrate strong problem-solving skills and knowledge of cloud technologies, incident management, and system performance monitoring.
Customer Service Scenario: Showcase excellent communication skills and the ability to explain technical concepts to non-technical users.
Team Fit Assessment: Assess cultural fit and alignment with Version 1's values and mission.
Final Evaluation: Evaluate overall technical proficiency, customer service skills, and cultural fit.

Portfolio Review Tips:

Highlight relevant cloud technology, incident management, and system performance monitoring examples.
Include customer service case studies demonstrating problem-solving skills and positive user impact.
Showcase any relevant experience with the specific customer's environment and applications.

Technical Challenge Preparation:

Brush up on cloud technologies, incident management best practices, and system performance monitoring tools.
Familiarize yourself with Version 1's values and mission.
Prepare for customer service scenarios and team fit assessments.

ATS Keywords: Cloud Technologies, AWS, VMware, Microsoft Office, Java, Angular, Kubernetes, Windows Server, Linux, JIRA, ServiceNow, ITIL, Networking Concepts, Problem-Solving, Customer Service, Incident Management, System Performance Monitoring.

📝 Enhancement Note: The interview process for this role focuses on technical proficiency in cloud technologies, incident management, and system performance monitoring, as well as excellent communication skills and cultural fit.

🛠 Technology Stack & Web Infrastructure

Cloud Technologies:

AWS: Proficiency in AWS fundamentals is required for this role.
Azure: Familiarity with Azure fundamentals is preferred.

Monitoring Tools:

Dynatrace: Experience with Dynatrace, the monitoring solution used in the 'control room,' is preferred.

Server Technologies:

Windows Server: Technical proficiency in Windows Server is required.
Linux: Technical proficiency in Linux is preferable but not essential.

Service Desk Management Tools:

JIRA: Experience with JIRA is required.
ServiceNow: Experience with ServiceNow is required.

📝 Enhancement Note: This role requires proficiency in cloud technologies, with a focus on AWS and Azure fundamentals. Experience with Dynatrace, JIRA, and ServiceNow is preferred.

👥 Team Culture & Values

Web Development Values:

Customer Focus: Put customers first in all aspects of the role, ensuring excellent customer service and timely incident resolution.
Continuous Improvement: Proactively identify performance or capacity issues and take action to drive continuous improvement in system performance.
Collaboration: Work closely with the Service Desk analyst and Development team to ensure timely incident resolution and continuous improvement in service delivery.
Expertise: Demonstrate strong technical proficiency in cloud technologies, incident management, and system performance monitoring.

Collaboration Style:

Cross-Functional Integration: Collaborate with other IT team members to ensure timely resolution of issues and continuous improvement in service delivery.
Code Review Culture: Work closely with the Development team to ensure accurate and efficient incident resolution and system performance optimization.
Knowledge Sharing: Share technical expertise and best practices with team members to drive continuous learning and improvement.

📝 Enhancement Note: Version 1 fosters a customer-focused, collaborative, and continuous improvement-driven culture, with a strong emphasis on technical expertise and excellence.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Performance Optimization: Identify and address performance bottlenecks in complex cloud environments.
Incident Resolution: Troubleshoot and resolve complex incidents, minimizing downtime and maintaining customer satisfaction.
Emerging Technologies: Stay current with emerging cloud technologies and incorporate them into system performance management and incident resolution strategies.

Learning & Development Opportunities:

Technical Skill Development: Develop expertise in cloud technologies, incident management, and system performance monitoring.
Conference Attendance: Attend industry conferences and events to stay current with emerging technologies and best practices.
Certification Programs: Participate in certification programs, such as AWS, Microsoft, Oracle, and Red Hat, to enhance technical skills and knowledge.

📝 Enhancement Note: This role presents significant technical challenges and growth opportunities for experienced Cloud and Performance Engineers looking to advance their careers in system performance management and incident resolution.

💡 Interview Preparation

Technical Questions:

Cloud Technologies: Demonstrate strong knowledge of AWS and Azure fundamentals, as well as experience with cloud-based system performance monitoring and incident resolution.
Incident Management: Showcase expertise in incident management best practices, including incident classification, prioritization, and resolution.
Problem-Solving: Provide examples of complex incident troubleshooting and resolution, demonstrating strong problem-solving skills.

Company & Culture Questions:

Customer Focus: Explain how you prioritize customer needs in system performance management and incident resolution.
Continuous Improvement: Describe your approach to proactively identifying performance or capacity issues and driving continuous improvement.
Collaboration: Discuss your experience working with cross-functional teams to ensure timely incident resolution and continuous improvement in service delivery.

Portfolio Presentation Strategy:

Live Demonstration: Present live examples of cloud-based system performance monitoring, incident management, and customer service case studies.
Technical Walkthrough: Provide a detailed walkthrough of your technical approach to incident resolution and system performance optimization.
User Impact: Highlight the positive impact of your work on customer satisfaction and business outcomes.

📝 Enhancement Note: Prepare thoroughly for technical questions related to cloud technologies, incident management, and system performance monitoring. Emphasize customer focus, continuous improvement, and collaboration in your responses to company and culture questions.

📌 Application Steps

To apply for this Cloud and Performance Engineer position:

Customize Your Portfolio: Highlight relevant cloud technology, incident management, and system performance monitoring examples, as well as customer service case studies.
Optimize Your Resume: Emphasize technical skills, problem-solving abilities, and customer service experience relevant to this role.
Prepare for Technical Assessment: Brush up on cloud technologies, incident management best practices, and system performance monitoring tools.
Research Version 1: Familiarize yourself with Version 1's values, mission, and culture to ensure a strong cultural fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Cloud and Performance Engineer