📍 Job Overview

Job Title: Cloud & Microsoft Technologies Managed Services Engineer (L3)
Company: NTT Ltd.
Location: Remote (United States)
Job Type: Full-Time
Category: DevOps Engineer
Date Posted: June 11, 2025
Experience Level: Mid-Senior level (5-10 years)
Remote Status: Remote Solely

🚀 Role Summary

Key Responsibilities: Provide top-tier managed services, proactively identify and resolve cloud-based incidents, manage client infrastructure, and collaborate with vendors.
Key Skills: Extensive experience in managed services, ITIL processes, Windows/Linux server administration, virtualization, storage administration, and client communication.
📝 Enhancement Note: This role requires a strong technical background in cloud and Microsoft technologies, with a focus on incident management and problem resolution.

💻 Primary Responsibilities

Incident & Problem Management: Proactively identify, log, and resolve cloud-based incidents and problems. Conduct necessary checks, apply monitoring tools, and respond to alerts.
Client Infrastructure Management: Configure, install, test, and manage client infrastructure to ensure it is always operational.
Third-Party Collaboration: Collaborate with third-party vendors to resolve issues and ensure minimal client disruptions.
Quality Improvement: Analyze incidents and service requests, recommend improvements, and optimize work processes.
Project Management: Manage and implement projects within the technology domain, ensuring client requirements and timelines are met.
Disaster Recovery: Implement and deliver disaster recovery functions and tests to ensure data protection and business continuity.

🎓 Skills & Qualifications

Education: Bachelor's degree in Information Technology/Computing or equivalent qualification. Relevant work experience may be considered in lieu of a degree.

Experience: Extensive experience (5-10 years) working within a medium to large ICT organization in an engineering function, with proven experience in managed services and ITIL processes.

Required Skills:

Cloud Technologies (Microsoft Azure, AWS, or Google Cloud)
Microsoft Technologies (Windows Server, PowerShell, etc.)
Server Administration (Windows/Linux)
Virtualization Administration (VMware, Hyper-V, etc.)
Storage Administration (SAN, NAS, etc.)
ITIL Processes (Incident, Problem, Change, etc.)
Technical Support & Troubleshooting
Client Communication & Relationship Management
Project Management & Stakeholder Management
Disaster Recovery & Business Continuity Planning

Preferred Skills:

Automation & Scripting (PowerShell, Python, etc.)
Vendor Management & Collaboration
Multi-vendor Environment Experience
Experience with Monitoring Tools (Nagios, Zabbix, etc.)

📝 Enhancement Note: Candidates should have a strong foundation in cloud and Microsoft technologies, with a focus on incident management, problem resolution, and client communication.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience in managed services, incident management, and problem resolution.
Showcase projects involving cloud technologies, server administration, and virtualization.
Highlight client communication skills and stakeholder management through case studies or testimonials.

Technical Documentation:

Documented evidence of problem-solving skills, incident resolution, and process improvements.
Case studies or whitepapers demonstrating cloud and Microsoft technologies expertise.
Examples of disaster recovery plans and business continuity strategies.

💵 Compensation & Benefits

Salary Range: $110,000 - $150,000 per year (USD) for a Mid-Senior level role in the United States, based on industry standards and regional cost of living.

Benefits:

Competitive benefits package, including health, dental, and vision insurance.
Retirement savings plans with company match.
Employee assistance programs and wellness initiatives.
Generous time-off policies, including vacation, sick leave, and holidays.
Employee development opportunities, such as training, certifications, and career growth programs.

Working Hours: Full-time position with a standard workweek of 40 hours, with flexibility for on-call rotations and project deadlines.

🎯 Team & Company Context

🏢 Company Culture

Industry: Global technology services and consulting.

Company Size: Large (30,000+ employees worldwide).

Founded: 1967 (as NTT DATA Corporation).

Team Structure:

Medium to large ICT organization with a global presence.
Cross-functional teams working on various client projects.
Collaborative work environment with a focus on client satisfaction and quality service.

Development Methodology:

ITIL-based service management, focusing on incident, problem, and change management.
Agile and iterative project management methodologies.
Collaborative development and continuous improvement processes.

Company Website: www.nttdata.com

📝 Enhancement Note: NTT Ltd. is a global technology services company with a strong focus on client satisfaction and quality service. The company operates in various industries, providing a diverse range of services, including cloud and managed services.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-Senior level (L3) with a focus on incident management, problem resolution, and client communication. This role offers opportunities for career growth in technical leadership, project management, or specialized technical expertise.

Reporting Structure: Reports directly to the Managed Services Team Lead or a similar role, with a matrixed reporting structure to other functional teams as needed.

Technical Impact: This role has a direct impact on client satisfaction, service quality, and incident resolution. The engineer will work closely with clients, vendors, and internal teams to ensure minimal disruptions and maximum efficiency.

Growth Opportunities:

Technical Leadership: Develop expertise in cloud and Microsoft technologies, leading teams or projects, and driving technical decision-making.
Specialization: Deepen knowledge in specific cloud technologies, server administration, or emerging trends in managed services.
Project Management: Gain experience in managing complex projects, driving client satisfaction, and delivering results.

📝 Enhancement Note: This role offers opportunities for career growth in technical leadership, project management, or specialized technical expertise within the cloud and managed services domain.

🌐 Work Environment

Office Type: Remote working environment with occasional on-site visits for client meetings, team building, or training sessions.

Office Location(s): Remote (United States), with flexibility to work from various locations within the country.

Workspace Context:

Remote work environment with access to necessary tools and resources for effective communication and collaboration.
Occasional on-site visits to client offices or NTT Ltd. facilities for meetings, training, or team-building events.
Collaborative work environment with a focus on client satisfaction and quality service.

Work Schedule: Full-time position with a standard workweek of 40 hours, with flexibility for on-call rotations and project deadlines. Occasional overtime may be required to meet client needs or resolve critical incidents.

📝 Enhancement Note: This role offers a flexible remote work environment with occasional on-site visits for client meetings, team building, or training sessions. The work schedule is full-time with flexibility for on-call rotations and project deadlines.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief conversation to assess communication skills, technical background, and cultural fit.
Technical Assessment: A hands-on assessment or case study focused on cloud technologies, incident management, and problem resolution.
Behavioral Interview: A discussion focused on past experiences, problem-solving skills, and client communication.
Final Interview: A conversation with the hiring manager or team lead to discuss career goals, expectations, and next steps.

Portfolio Review Tips:

Highlight experience in managed services, incident management, and problem resolution.
Showcase projects involving cloud technologies, server administration, and virtualization.
Demonstrate strong client communication skills and stakeholder management through case studies or testimonials.

Technical Challenge Preparation:

Brush up on cloud technologies, server administration, and virtualization concepts.
Prepare for incident management and problem resolution scenarios.
Familiarize yourself with ITIL processes and best practices.

ATS Keywords: (Organized by category)

Cloud Technologies: Azure, AWS, Google Cloud, Cloud Migration, Cloud Architecture, Cloud Security
Microsoft Technologies: Windows Server, PowerShell, Active Directory, Exchange, SharePoint
Server Administration: Linux, Windows, Virtualization, Storage, Backup, Disaster Recovery
ITIL Processes: Incident Management, Problem Management, Change Management, Service Desk, Service Level Agreement (SLA)
Technical Support & Troubleshooting: Problem Resolution, Root Cause Analysis, Incident Management, Service Desk
Client Communication & Relationship Management: Client Satisfaction, Stakeholder Management, Client Onboarding, Client Retention
Project Management & Stakeholder Management: Project Planning, Project Execution, Project Delivery, Stakeholder Engagement, Risk Management
Disaster Recovery & Business Continuity Planning: Backup, Recovery, Business Continuity Planning, Disaster Recovery Planning, High Availability

📝 Enhancement Note: The interview process for this role focuses on assessing technical skills, problem-solving abilities, and client communication. The technical assessment and interview questions will cover cloud technologies, incident management, and problem resolution.

🛠 Technology Stack & Web Infrastructure

Cloud Technologies:

Microsoft Azure (Primary)
AWS & Google Cloud (Secondary)

Microsoft Technologies:

Windows Server 2016/2019
PowerShell
Active Directory
Exchange Server
SharePoint

Server Administration:

Linux (CentOS, Ubuntu)
Virtualization (VMware, Hyper-V)
Storage (SAN, NAS)
Backup & Recovery (Veeam, Veritas)
Disaster Recovery (DRaaS, Azure Site Recovery)

IT Infrastructure Monitoring & Management:

Nagios, Zabbix, or similar monitoring tools
ServiceNow, BMC Remedy, or similar ITSM platforms
Microsoft System Center (SCOM, SCCM)

📝 Enhancement Note: This role requires a strong foundation in cloud and Microsoft technologies, with a focus on incident management, problem resolution, and client communication. Familiarity with IT infrastructure monitoring and management tools is also essential.

👥 Team Culture & Values

Web Development Values:

Client Focus: Prioritize client satisfaction and quality service.
Technical Excellence: Pursue continuous learning and improvement in cloud and Microsoft technologies.
Collaboration: Work effectively with clients, vendors, and internal teams to deliver results.
Innovation: Embrace emerging technologies and best practices to drive service improvement.

Collaboration Style:

Client-Centric: Focus on client needs, expectations, and satisfaction.
Cross-Functional: Collaborate with various teams, including sales, delivery, and operations, to ensure client success.
Problem-Solving: Work together to identify, analyze, and resolve client issues and incidents.

📝 Enhancement Note: NTT Ltd. fosters a client-focused, collaborative, and innovative work environment. The company values technical excellence, continuous learning, and effective teamwork to deliver high-quality services to clients.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Incident Management: Proactively identify and resolve cloud-based incidents and problems.
Problem Resolution: Diagnose and resolve complex technical issues, minimizing client disruptions.
Client Communication: Effectively communicate technical solutions and progress to non-technical clients and stakeholders.
Vendor Collaboration: Work with third-party vendors to resolve issues and ensure minimal client disruptions.

Learning & Development Opportunities:

Technical Skill Development: Deepen knowledge in cloud technologies, server administration, and emerging trends in managed services.
Certifications: Pursue relevant certifications, such as Microsoft Certified: Azure Solutions Architect Expert, AWS Certified Solutions Architect – Professional, or Google Cloud Certified – Professional Cloud Architect.
Mentoring & Coaching: Seek guidance from experienced team members to improve technical skills and career development.

📝 Enhancement Note: This role offers opportunities to develop technical skills in cloud and Microsoft technologies, incident management, and problem resolution. Candidates can also pursue relevant certifications and seek mentoring from experienced team members.

💡 Interview Preparation

Technical Questions:

Cloud Technologies: Describe your experience with Microsoft Azure, AWS, or Google Cloud. How have you used these platforms to manage client infrastructure and resolve incidents?
Incident Management: Walk us through a complex incident you've handled in the past. How did you identify the root cause, and what steps did you take to resolve the issue?
Problem Resolution: Explain a time when you had to troubleshoot a complex technical issue. What tools and methodologies did you use to diagnose and resolve the problem?

Company & Culture Questions:

Client Focus: How do you ensure client satisfaction and quality service in a remote work environment?
Collaboration: Describe your experience working with cross-functional teams. How do you ensure effective communication and collaboration in a remote setting?
Innovation: How do you stay up-to-date with emerging technologies and best practices in cloud and managed services? Can you provide an example of a time when you implemented a new tool or process to improve service quality?

Portfolio Presentation Strategy:

Client Success Stories: Highlight projects where you've successfully managed client infrastructure, resolved incidents, and improved service quality.
Technical Deep Dive: Provide a detailed walkthrough of a complex technical issue you've resolved, including the tools and methodologies used.
Client Communication: Demonstrate strong client communication skills through case studies or testimonials.

📝 Enhancement Note: The interview process for this role focuses on assessing technical skills, problem-solving abilities, and client communication. Prepare for cloud technologies, incident management, and problem resolution scenarios, as well as company-specific questions about client focus, collaboration, and innovation.

📌 Application Steps

To apply for this Cloud & Microsoft Technologies Managed Services Engineer (L3) position at NTT Ltd.:

Submit Your Application: Visit the NTT Ltd. careers website and search for the job title "Cloud & Microsoft Technologies Managed Services Engineer (L3)" to submit your application.
Customize Your Portfolio: Highlight your experience in managed services, incident management, and problem resolution. Showcase projects involving cloud technologies, server administration, and virtualization. Include client communication skills and stakeholder management examples.
Optimize Your Resume: Tailor your resume to emphasize your technical skills, problem-solving abilities, and client communication. Include relevant keywords from the ATS Keywords list provided earlier.
Prepare for Technical Assessment: Brush up on cloud technologies, server administration, and virtualization concepts. Familiarize yourself with ITIL processes and best practices. Prepare for incident management and problem resolution scenarios.
Research the Company: Learn about NTT Ltd.'s global technology services and consulting business. Understand their focus on client satisfaction and quality service. Familiarize yourself with their industry-specific solutions and case studies.

📝 Enhancement Note: This enhanced job description provides comprehensive, web technology-focused content to serve as a valuable resource for web developers, server administrators, and infrastructure professionals seeking their next opportunity. Use this information to tailor your application, portfolio, and interview preparation for the Cloud & Microsoft Technologies Managed Services Engineer (L3) role at NTT Ltd.

Cloud & Microsoft Technologies Managed Services Engineer (L3)